Text Chapter 1 Reading Smart Book

Sort these operations and supply chain management events in order of their development (beginning with the oldest at the top to the latest). Instructions Business Analytics Six Sigma Quality Electronic Commerce Just-in-time (JIT) production

1. Just-In-Time (JIT) Production 2. Six Sigma Quality 3. Electronic Commerce 4. Business Analytics

Total Quality Management (TQM) became popular during what time frame?

1980s

Which of the following is an example of a service business?

A call center.

Which of the following is an example of a goods producing business?

An automobile manufacturer.

The analysis of data to provide better solutions to business problems is known as

Business Analytics.

Which of the following is NOT a major challenge likely to be faced by operations and supply chain managers in the future?

Developing appealing advertising and marketing materials for Internet customers.

Which of the following is NOT a type of process in the supply chain?

Evaluating

True or false: Mass customization refers to the ability to produce generic products that appeal to a broad range of customers.

False

Which of the following is an example of benchmarking?

Hiring a consultant to study customer satisfaction metrics with those of key competitors.

Select all that apply Operations and supply chain management include which of the following activities? Improvement of systems that create the firm's primary products. Managing the firm's advertising expenditures. Operation of systems that create the firm's primary products. Design of delivery systems.

Improvement of systems that create the firm's primary products. Operation of systems that create the firm's primary products. Design of delivery systems.

Identify the country which invented the concept of just-in-time (JIT) technique.

Japan

Just-in-time (JIT) production was pioneered by which country?

Japan

Business analytics has become more widely used because? (Select all that apply)

Mathematical tools have been developed to support the decision-making process. More data is captured now than in the past.

Operations and supply chain management includes which of the following activities?

Operation of systems that create the firm's primary products. Improvement of systems that create the firm's primary products. Design of delivery systems.

Categorize the following items as "Pure Goods," "Pure Services," or "Goods/Services Combinations." Instructions

Pure Goods <--> Food products & Chemicals Goods/Services Combinations <--> Automobiles, Airlines Pure Services <--> University, Medical

An operations and supply chain manager's job consists of all of the following activities EXCEPT?

Selling products to customers.

Which of the following processes involves the selection of suppliers?

Sourcing

The introduction of electronic commerce was facilitated by what event?

The growth of the Internet in the 1990s.

Which of the following is true of services? (Check all that apply)

They are perishable. They are intangible.

True or false: A process is made up of one or more activities that transform inputs into outputs.

True

True or false: An operations and supply chain manager helps firms determine the best way to deliver its goods and services.

True

True or false: Business analytics is defined as the analysis of data to better solve business problems.

True

True or false: Electronic commerce is defined as the use of the Internet as an essential element of business activity.

True

True or false: Most product offerings are a combination of goods and services.

True

True or false: Operations and supply chain management is focused on the systems that create and deliver an organization's products and services.

True

True or false: Product-service bundling occurs when a firm adds a service activity to a product.

True

In the context of efficiency and effectiveness, _____ is abstractly defined as quality divided by price.

Value

A process in which one company studies the processes of another company for best practices is known as

benchmarking.

Doing something at the lowest possible cost is known as

efficiency.

A process that cannot be weighed or measured is known as

intangible.

The technique which aims to reduce the setup costs, eliminate the waste, and work with minimum inventory is known as

just-in-time

The ability to produce a unique product exactly to a particular customer's requirements is known as

mass customization.

Building service activities into a firm's product offering is known as

product-service bundling.

The ability to meet current resource needs without compromising the ability of future generations to meet their needs is known as

sustainability.

Operations and supply chain management is primarily concerned with systems that create and deliver

the firm's primary products and services.

Operations and supply chain processes are the activities that

transform inputs into outputs.