The Characteristics of Nonverbal Communication

The informational flyer was provided as a ______________ to the lecture. a. complement b. contradiction c. complication d. concept

a. complement

Which of the following statements is not true? a. Nonverbal communication is linguistic. b. Nonverbal communication relies on multiple channels. c. Nonverbal communication is continuous. d. Nonverbal communication is ambiguous.

Nonverbal communication is linguistic.

Verbal and nonverbal communication can be integrated in order to do all of the following, except: a. Formulate b. Repeat c. Regulate d. Substitute

a. Formulate

Which of the following statements is most likely true about the nonverbal communication depicted in this picture? a. The women in the background are complementing their verbal communication with their body language. b. The nonverbal communication of the women in the background is tied to culture. c. The women in the background are contradicting their verbal communication with their body language

a. The women in the background are complementing their verbal communication with their body language.

Which of the following is an example of using nonverbal communication to regulate verbal communication? a. holding up a hand to indicate you do not wish to be interrupted or to stop communication b. smiling while recounting an experience you found amusing c. crossing fingers to indicate lying d. clapping after a performance, yelling/cheering during a sporting event

a. holding up a hand to indicate you do not wish to be interrupted or to stop communication

Verbal and nonverbal communication often work together to convey ______________. a. messages b. culture c. language d. multiple channels

a. messages

Nonverbal communication relies on _________________. a. multiple channels b. continuous feedback c. ambiguous interpretation d. finite and rigid language

a. multiple channels

Which of the following statements is not true? a. Nonverbal communication is subject to interpretation. b. Nonverbal communication can be turned off. c. Nonverbal communication is less finite and rigid than language. d. Nonverbal communication can be interpreted differently by different people and in different situations.

b. Nonverbal communication can be turned off.

Which of the following statements is not true? a. Nonverbal communication is tied to culture. b. Nonverbal communication is not governed by rules. c. Nonverbal communication is ambiguous. d. Nonverbal communication relies on multiple channels.

b. Nonverbal communication is not governed by rules.

Which of the following is an example of using nonverbal communication to substitute for verbal communication? a. holding up a hand to indicate you do not wish to be interrupted, while mouthing the words, "not now." b. holding a finger over your mouth to 'shhh' someone, nodding your head to say yes c. gesturing towards the door while saying, "Let's go" d. clapping after a performance, yelling/cheering during a sporting event

b. holding a finger over your mouth to 'shhh' someone, nodding your head to say yes

Emotional savvy gives you the ability to do all of the following, except: a. Accurately read the emotional cues others send. b. Respond with nonverbal cues that reflect emotional understanding and care. c. Confuse and confound others with words that contradict your true feelings. d. Know if the relationship is meeting your emotional needs.

c. Confuse and confound others with words that contradict your true feelings.

To join two or more objects to make a larger whole is to _____________ them. a. regulate b. compliment c. integrate d. correlate

c. integrate

Communication often ____________, or combines, verbal and nonverbal messages. a. regulates b. repeats c. integrates d. contradicts

c. integrates

Which of the following is an example of using nonverbal communication to complement verbal communication? a. clapping after a performance, yelling/cheering during a sporting event b. holding up a hand to indicate you do not wish to be interrupted or to stop communication c. smiling while recounting an experience you found amusing d. crossing fingers to indicate lying

c. smiling while recounting an experience you found amusing

Verbal and nonverbal communication can be integrated in order to do all of the following, except: a. Accent or emphasize a part of verbal communication b. Complement, or add meaning too, verbal communication c. Contradict one another d. "Turn off" nonverbal communication

d. "Turn off" nonverbal communication

Jane was sent by her Chicago-based company to a business convention in Tokyo, Japan. While at lunch, she and several other Americans in attendance sat together at lunch. As they laughed and enjoyed themselves, Jane noticed that many people glanced at them uncomfortably and whispered to each other. When Jane asked the young waitress what was wrong, the girl avoided eye contact with her, shook her head without saying a word, and quickly walked back to the kitchen. Which of the following is most likely the cause of confusion in this scenario? a. The rules governing nonverbal communication in Japan are very different than those in the U.S. b. Nonverbal communication is ambiguous, and there are several people in this scenario who are all interpreting messages that seem foreign to them. c. The multiple channels involved and the many ways in which verbal and nonverbal communication integrate make this situation complicated. d. All of the above are likely causes of confusion in this scenario.

d. All of the above are likely causes of confusion in this scenario

The prosecutor repeated herself and spoke very loudly and clearly to the jury to help ____________ her point. a. illustrate b. illuminate c. demonstrate d. emphasize

d. emphasize

Language is more _____________ and _____________ than nonverbal communication. a. ambiguous; regulated b. continuous; governed c. integrated; emphasized d. finite; rigid

d. finite; rigid

Which of the following is an example of using nonverbal communication to repeat verbal communication? a. holding up a hand to indicate you do not wish to be interrupted or to stop communication b. clapping after a performance, yelling/cheering during a sporting event c. holding a finger over your mouth to 'shhh' someone, nodding your head to say yes d. gesturing towards the door while saying, "Let's go"

d. gesturing towards the door while saying, "Let's go"