The Medical Office Assistant Module Test

What aspect of health care are medical office assistants responsible for?

Business aspect

How do therapeutic careers improve the health status of patients?

By caring for patients over a period of time

What is a list of written statements describing proper, moral conduct for a group of people?

Code of ethics

According to the Security Rule in HIPAA, which of the following is an example of a physical safeguard?

Computer server rooms should be locked.

Mr. Yoshida recently came over to the USA from Japan. You notice that he becomes uncomfortable whenever you make direct eye contact with him. What is this an example of?

Cultural Communication Barrier

Which of the following is an example of information that is obtained incidentally?

Dr. Kemper discusses a health condition with a patient behind closed doors. A nurse outside the door hears the conversation.

With an interpreter present, medical office assistants should speak directly to the interpreter instead of the patient.

False

What does HIPAA stand for?

Health Insurance Portability and Accountability Act

What is the connection among all areas and levels of health care workers called?

Interdependence

Which term refers to everyday language that a patient can understand?

Lay terms

Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?

Prioritize tasks

What is the term used to describe any individually identifiable health information about a patient?

Protected Health Information (PHI)

Patients have a right to obtain a copy of their medical records. Which item is legally allowed to be kept from the patient?

Psychotherapy notes

What is the name of the form that patients must sign to give permission to the medical facility to disclose health information?

Release of Information form

What is approaching another person with a feeling of esteem or regard?

Respect

Which is the best position for a medical office assistant who is interacting with a patient in a wheelchair?

Sitting

What is a communication barrier?

Something that interferes with communication

What is the purpose of support services careers?

To create an environment in which to provide patient care

What is one purpose of the line of authority?

To define health care workers' positions within the team

In HIPAA, what is the name of the rule that required nationally standardized medical transactions and codes?

Transaction and Code Set Rule

Which of the following best shows a complacent attitude?

A patient becomes hurt/injured because they are indifferent about following health care instructions.

When are medical facilities required to notify patients of the privacy policy?

At the first visit

In the Privacy Rule, what is authorization?

The written permission that patients give to disclose protected health information

Which of the following is a challenge of communicating with the blind?

They cannot see your body language and facial expressions.

Diagnostic services include careers that involve evaluating the health status of patients at a single point in time.

True

For patients with speech challenges, it is helpful to ask a lot of "yes or no"; questions.

True

In some cultures, direct eye contact is viewed as disrespectful.

True

Patients may request changes to their medical records.

True