The Medical Office Assistant Module Test
What aspect of health care are medical office assistants responsible for?
Business aspect
How do therapeutic careers improve the health status of patients?
By caring for patients over a period of time
What is a list of written statements describing proper, moral conduct for a group of people?
Code of ethics
According to the Security Rule in HIPAA, which of the following is an example of a physical safeguard?
Computer server rooms should be locked.
Mr. Yoshida recently came over to the USA from Japan. You notice that he becomes uncomfortable whenever you make direct eye contact with him. What is this an example of?
Cultural Communication Barrier
Which of the following is an example of information that is obtained incidentally?
Dr. Kemper discusses a health condition with a patient behind closed doors. A nurse outside the door hears the conversation.
With an interpreter present, medical office assistants should speak directly to the interpreter instead of the patient.
False
What does HIPAA stand for?
Health Insurance Portability and Accountability Act
What is the connection among all areas and levels of health care workers called?
Interdependence
Which term refers to everyday language that a patient can understand?
Lay terms
Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?
Prioritize tasks
What is the term used to describe any individually identifiable health information about a patient?
Protected Health Information (PHI)
Patients have a right to obtain a copy of their medical records. Which item is legally allowed to be kept from the patient?
Psychotherapy notes
What is the name of the form that patients must sign to give permission to the medical facility to disclose health information?
Release of Information form
What is approaching another person with a feeling of esteem or regard?
Respect
Which is the best position for a medical office assistant who is interacting with a patient in a wheelchair?
Sitting
What is a communication barrier?
Something that interferes with communication
What is the purpose of support services careers?
To create an environment in which to provide patient care
What is one purpose of the line of authority?
To define health care workers' positions within the team
In HIPAA, what is the name of the rule that required nationally standardized medical transactions and codes?
Transaction and Code Set Rule
Which of the following best shows a complacent attitude?
A patient becomes hurt/injured because they are indifferent about following health care instructions.
When are medical facilities required to notify patients of the privacy policy?
At the first visit
In the Privacy Rule, what is authorization?
The written permission that patients give to disclose protected health information
Which of the following is a challenge of communicating with the blind?
They cannot see your body language and facial expressions.
Diagnostic services include careers that involve evaluating the health status of patients at a single point in time.
True
For patients with speech challenges, it is helpful to ask a lot of "yes or no"; questions.
True
In some cultures, direct eye contact is viewed as disrespectful.
True
Patients may request changes to their medical records.
True