Troubleshooting Process 6 Steps

What are the 6 steps to the A+ Troubleshooting Method?

1) IDENTIFY the problem. 2) ESTABLISH a theory of probable cause (question the obvious). 3) TEST the theory to determine the cause. 4) ESTABLISH a plan of action to resolve the problem AND implement the solution. 5) VERIFY full system functionality and, if applicable, implement preventative measures. 6) DOCUMENT findings, actions, and outcomes.

What is used to prevent ESD?

Anti-Static Wrist Straps help prevent ESD.

A computer won't turn on when you press the power button, what should you check first?

Check to see if the computer is plugged in.

When you run out of possible theories for the cause of a problem, what should you do?

Escalate the problem to your supervisor.

You have confirmed that your theory that a video card is bad and needs to be replaced. What should you do next?

Establish a Plan of Action.

What should you do before making any changes to the computer?

Perform a backup of critical data.

You dropped a screw in the case of a PC, what is the best tool to use to retrieve the screw?

Plastic Tweezers.

What tool is used to test a PC's power supply?

Power Supply Testers, also known as PSU Testers, are used to test PC PSUs.

What would you use a Multimeter for?

Testing wires in a PC or AC outlets.

What are the "Big 4?"

Video, RAM, Processor, and Motherboard constitute the "Big 4."