troubleshooting quiz

Once the theory of probable cause of the problem has been established, the next troubleshooting step should be

establishing a plan of action to resolve the problem

Which of the following actions should be the first step in a troubleshooting process?

identifying the problem

After developing a plan of action to resolve a problem, the next step in a troubleshooting methodology should be to

implement the solution

According to troubleshooting theory, when should verification of full system functionality and implementation of applicable preventative measures be performed?

After implementing the solution

Which of the following is a common solution for BIOS time and setting resets

CMOS battery replacement

Which of the following could help when troubleshooting a system that attempts to boot to an incorrect device

Disconnecting any USB thumb drives Checking BIOS settings for boot order

Establishing a theory about the probable cause of a problem is a troubleshooting step that requires conducting research based on symptoms and may also involve asking for assistance from a more experienced tech

False

The final step of a troubleshooting process should involve documenting findings, actions and outcomes. This step comes after verification of full system functionality and the implementation of applicable preventive measures.

False

A post card is

Is used to troubleshoot computer startup problems