U1C4L3

T or F: In a conflict you should manage your body language. You should: avoid eye contact, keep your arms and legs uncrossed, and unclench your fists.

False

T or F: Nonverbal communication cues seldom lead to fighting.

False

T or F: The conflict resolution process involves defining who is to blame for the conflict.

False

T or F: We have the most conflicts with people we don't know very well.

False

____________ is the act of repeated unwanted and annoying actions, including threats and demands.

Harassment

Candy says "I'm never going to talk to you. You always lie to me. I won't answer your phone calls. Maybe I'll see you around next year!" What are the "fighting words?"

never, always, won't

The goal in any conflict should be a _______ solution where some of each party's needs are met.

non-violent

In an either-or fallacy, people think there are _________

only two possible solutions

The last part of an "I" statement ________________________.

states how a behavior affects you

If you are in a conflict with a Builder, your communication approach should NOT _______.

take a light-hearted fun approach

It might be best to ignore a conflict if ___________.

the person is just trying to make you angry

In general, you should not confront someone in a conflict when there are onlookers because _____.

the person may think you are trying to pressure or embarrass him in front of others

The definition of negotiate is to __________.

try to reach an agreement by discussion

In conflict resolution, it is important that the other person knows you are trying to ________.

understand his point of view

Brady and Titus are friends. They have conflicts because they belong to different religions and are always trying to convince each other that theirs is the right religion. This is an example of a ______ conflict.

value

Active listening means ______.

you are fully concentrating on what is being said rather than just passively 'hearing' the message of the speaker

A conflict is ________.

a disagreement or argument

Effective speaking is a successful verbal communication that _________.

has the desired or intended result

T or F: Nonverbal communication can encourage fighting.

True

How much do you know about resolving conflicts in a positive way?

A) I know this topic thoroughly. I can resolve any conflict. B) I know something about resolving conflicts. Sometimes I can solve problems, sometimes I can't. C) Very little or nothing. I have no idea how to resolve a conflict in a positive way. -Cadet Opinion

Most of my conflicts are with _________.

A) anger B) fear C) excitement D) sadness -Cadet Opinion

Which of the following is NOT a skill for dealing with conflict?

Ability to ignore the feelings of others and be objective

There is a debate about building a new road. One group is against the road because they say the state will have to raise taxes to build it. Another group favors the road because they say it will benefit local businesses. A third group opposes the road because they say it will create too much traffic in a quiet neighborhood that has many families with young children. This type of conflict is an interest conflict. Using the Evaluating Consequences section in your text on page 256 as your guide, choose a course of action to support and explain how you arrived at your decision.

Answers will vary

You saw one of your schoolmates take your favorite pencil. When you asked him to return it he got angry and said it was his. He then took an aggressive stance and had his fists clenched and said, "Are you calling me a thief?" Both of you are the same size, so a fight would be fair, and you might win. What should you do?

Look him straight in the eye and say, "I guess not." Then pull out another pencil and continue your school work.

The communication key for a _________ emphasizes freedom of thought.

Planner

The two Winning Colors® types most likely to respond to a friendly, light heart approach are ________.

Relater and Adventurer

Carefully read the potential conflict situations (W, X, Y, and Z), and then indicate the type of conflict it describes. Type of Conflict / Potential Conflict Situation W. A classmate wants to copy your homework and turn it in as his own. X. You have to rush to the dentist because you thought your appointment was at 4 p.m., but your appointment slip says 3:30 p.m. Y. Someone is continually picking on or bullying someone else. Z. You have soccer practice from 3-5 p.m., and your job starts at 4:30 p.m.

W = Value, X = Data, Y = Relationship, Z = Structural

To ______ is to express regret to another person about your actions or words.

apologize

To escalate is to __________.

cause a situation to become more intense or serious

An agreement or a settlement of a dispute that is reached by each side getting part of what they want is called a ___________.

compromise

Effective speaking and active listening are the skills most needed to manage ____________.

conflict

The results or effects of your actions are called _____.

consequences

Conflicts are usually caused by some type of ________.

difference

Mutual is a _____________________.

feeling or action experienced by two or more people