UARK MGMT 2103H Exam 1 Practice Questions

Sage & Sol, Inc. a mid-sized manufacturer of health & fitness products, has decided to enhance revenue by expanding its product line. It has identified the yoga industry as a possible market & has identified ImSoZen, LLC as a potential competitor. Sage & Sol, Inc. is currently in which stage of the strategic management process? A. Strategy formulation B. Strategy evaluation C. Strategy implementation D. Strategy execution

A

Organizational Culture is related to which outcomes? A. Employee & Customer Satisfaction B. Profit & Revenue Growth C. Innovation & Quality D. Competitive Advantage & Market Share

A (First and foremost, employee and customer satisfaction ... happy workers, happy clients, good job performance.... Everything comes from that.)

Which of the following is NOT true about reasonable accommodations? A. Reasonable accommodations are expensive B. An employee may provide his/her own accommodation C. Fellow employees resent it when co-workers get reasonable accommodations D. An employee may ask for reasonable accommodations during his/her job search (the application & selection process)

A (Reasonable accommodations are NOT expensive. First, because that is included in the definition of reasonable, second, because many accommodations are 'minor' adjustments and third, many employees provide their own accommodations at no cost to the employer.)

Which of the following analyses uses the difference between expected and actual representation for minority groups to determine disparate impact? A. Four-fifths rule B. Prima facie rule C. Mixed motive rule D. Standard deviation rule

A (The Four-fifths Rule calculates disparate impact based comparisons between the number of people who could have applied and did or the number of people who applied and were hired.)

Organizational socialization is the process by which a person learns the values, norms & required behaviors which permit them to participate as a member of an organization. This process begins: A. Before the candidate is interviewed B. After the candidate is interviewed C. Once the candidate is hired D. Once the candidate goes through orientation

A (Tricky BUT from the moment that you apply for a job, that moment when you begin to visualize yourself as an employee - that's when socialization begins)

Sustainability refers to a firm's capacity to: A. Meet its needs without sacrificing the ability of future generations to meet theirs B. Develop socially responsible strategies at the cost of profits C. Pursue economic goals despite social & ethical concerns D. Meet its business needs at the cost of environmental responsibilities

A. (Sustainability is about being profitable now without sacrificing the future's ability to also be profitable. It's about long-term decision making.)

Which of the following qualifies as a disability under the Americans with Disabilities Act? A. Left-handedness B. Heart disease C. Substance abuse D. Obesity

B (According to the EEOC, substance abuse and obesity are not recognized, although the effects of those conditions can lead to disabilities which are recognized. There are other agencies that recognize obesity as a disability but not the EEOC.)

Under ___________, intent is irrelevant. A. Disparate Treatment B. Disparate Impact C. Disparate Intent D. Disparate Discrimination

B (Disparate impact often results from policies and practices that are not intended to discriminate but do so anyway. The law says that intent is irrelevant.)

Which of the following is NOT one of the four functions of Organizational Culture? A. Sense-making device B. Social justice device C. Collective commitment D. Organizational identity

B (Organizations do many wonderful things for their communities, but that is not inherently one of the functions or organizational culture.)

During the strategic implementation stage of the strategic management process, an organization: A. Defines its mission & goals B. Ensure that it has skilled employees in place C. Identifies external opportunities & threats D. Determines it's internal strength & weaknesses

B. (Ensures that it has skilled employees in place to IMPLEMENT the plan - everything else should have been completed during the formulation phase.)

According to Michael Porter, competitive advantage results from creating value by which of the following strategies? A. Customer service & low prices B. Price, product, promotion & place C. Low cost & differentiation D. Commitment, performance, compliance & partnership

C

What are the two dimensions of the Human Capital Architecture discussed in Wright (2008)? A. Commitment & Control B. Value & Performance C. Uniqueness & Strategic Value D. Human Capital & Architecture

C

The purpose of Affirmative Action is to A. Establish quotas for under-utilized persons in the workforce B. Enforce hiring of under-represented persons in the workforce C. Improve opportunities for members of historically disadvantaged groups D. Preferentially hire minorities and women over whites and males

C (Affirmative Action is NOT a quota system. Its purpose is to improve the opportunities for persons who have been disadvantaged in the past (e.g., racial or gender minorities, persons with disabilities))

Which of the following is NOT one of the four types of employees described by Human Capital Architecture? A. Collaborative B. Core C. Blue Collar D. Support

C (Blue Collar - the 4 types are collaborative, core, support and strategic)

Strategic Management is a process to address the organization' competitive challenges by integrating: A. Strengths, Weaknesses, Opportunities & Threats (SWOT) B. Intuition & Best Practices C. Goals, Policies & Action Sequences D. Mission, Vision & Values

C (Goals Policies and action sequences, not once but over and over again in response to the internal and external environments)

LT&T, Inc. is a closely held S-Corp offering one-on-one instruction to students who are too sick to go too school, need supplemental support (tutoring) and/or help preparing for SAT/ACT college entrance exams. Drawing on your knowledge of the Competing Values Framework (CVF), which organizational culture, is LTT, Inc. most likely to have? A. Adhocracy B. Market C. Clan D. Hierarchy

C (This is a tricky one, but ask yourself about the qualities of each of the other cultures and whether LTT would need to be highly innovative? Highly regimented with lots of infrastructure? Or extremely competitive with the market? Mostly likely not... this is a small business with a supervisor or two, offering a few services (no tech), and while there are competitors, this is not a cutthroat market.)

Gena Martinez, a highly qualified Latin American woman, was passed over for promotion in favor of Karl, a similarly qualified male. Gena's boss told her that having a male in the position was preferable since most of their client base was also male. Gena has the burden of proving that the manager has committed an illegal act. She can do this by demonstrating all of the following EXCEPT: A. Karl has similar qualifications B. She was qualified for the promotion C. She was rejected for the promotion because of her gender D. She was rejected for the promotion because she belongs to a protected racial/ethnic group

C (We know that she was rejected because of her gender. Gena's boss said that their clientele was male and so they needed a male in the position. This is NOT an example of BFOQ! That Gena is a female and a Latina is extra information but not the reason that her boss gave her.)

According to the EEOC disability is defined as: A. A physical or mental impairment that substantially limits one or more major life activity B. A record or past history of such an impairment C. Being regarded as having a disability by an employer whether you have one or not D. All of the above

D

Firms that wish to create competitive advantage seek to bring to bear a service or product that is: A. Viable, Recent, Innovative & has Organized Processes B. Valuable, Rare, Innovative & has Organized Processes C. Viable, Rare, Inimitable & has Organized Processes D. Valuable, Rare, Inimitable & has Organized Processes

D

The three fundamental levels of organizational culture are: A. Artifacts, Implicit Bias & Culture B. Artifacts, Shared Values & Implicit Assumptions C. Animal, Vegetable & Mineral D. Artifacts, Espoused Values & Basic Underlying Assumptions

D

Which of the following is NOT true regarding HCA? A. Some, but not all human resources can be a source of competitive advantage B. Different groups of employees have different value to the execution of business strategy C. Firms must decide if the productivity of a job family can influence strategic capabilities & develop HRM & other work practices to maximize productivity D. Firms must develop a single work system based on best practices throughout the organization

D (HCA is the opposite of developing best practices - its about building a VRIO HR)

Which of the following statements is true of two-way linkages? A. The two way-linkage level is the lowest level of integration B. The human resource function is limited to monitoring day-to-day activities C. The strategic planning function and the human resource management function are completely independent D. The strategic planning function and the human resource management function are interdependent

D (INTER-dependence is key - management and HR are working together back and forth to create solutions.)

You are the general manager of an ethnic restaurant and only hire servers whose external appearance matches a particular ethnic profile. This is an example of: A. Disparate Impact B. Disparate Treatment C. Reasonable Accommodation D. Bona Fide Occupational Qualification

D (The general manager may argue correctly that part of his business brand image is the ethnicity of the restaurant, food and servers. That being said, he might have a hard time arguing that all of the kitchen staff (e.g., dishwashers, prep-cooks) had to be of a certain ethnicity.)

You boss informs you that your team must work on Sunday (your day of worship) to complete an important report due 8am Monday. Your boss claims that she is perfectly within her rights to penalize you for not working. How should you respond? A. Don't show up, because she is just wrong B. Go in to work, because you fear for your job C. Convince all of your teammates not to come in D. Offer an alternative

D (This falls under reasonable accommodation. You can and should offer an alternative. Your boss cannot and should not penalize you.)

Which of the following might constitute sexual harassment or hostile work environment? A. Crude jokes or comments overheard by co-workers B. Friendly squeezes or pats C. Accidental contact in the office D. Suggestive pictures in your private office

It's possible to make an argument for all of these as possible grounds for sexual harassment, but A or D seem the most likely. I gave credit for either.

250 Jawas applied for a job working for Jabba the Hutt; 55 were hired. 150 Droids applied for the same job; 21 were hired. Determine if Adverse Impact has occurred A. Impact Ratio = .64 (No adverse impact) B. Impact Ratio = .64 (Adverse impact) C. Impact Ratio = 1.57 (No adverse impact) D. Impact Ratio = 1.57 (Adverse impact)

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Bill is working at Lemon Motors. The position, as originally described, involved conducting research with customers. Instead, Bill is answering phones and filing. He is very unhappy and thinks that he should look for another job. This thought process is known as: A. Organizational Behavior B. Perceived Stress C. Job Dissatisfaction D. Withdrawal Cognitions

n/a

Counterproductive Work Behavior (CWB) harms other employees, the organization as a whole, and/or stakeholders such as customers and shareholders. Which of the following is NOT an example of CWB? A. Checking social media at work B. Presenting poor financial results at the quarterly meeting C. Putting lunch with a friend on your expense account D. Gossiping about a co-worker

n/a

Perceived Organizational Support (POS) argues that well-treated employees are motivated by: A. The norm of reciprocity B. Met expectations C. Psychological contract D. Cognitive dissonance

n/a

___________ are the key links between ___________ & ___________ in Ajzen's Theory of Planned Behavior. A. Attitudes; intentions & planned behavior B. Intentions; attitudes & planned behavior C. Planned behavior; attitudes & intentions D. Perceived behaviors; intentions & planned behavior

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