UCF MAN4583 Exam 1

Which of the following skills is not crucial for a project manager to possess? leadership business expertise interpersonal skills accounting

Accounting

You are building your project schedule. You have the tasks in the right sequence. What is the next step you should take? Add dependencies to all tasks. Identify task constraints like deadlines or resource availability. Calculate the task durations. Add the time that you estimate for each task.

Add the time that you estimate for each task.

Tiko and Camille's boss has a project in which the solution is a bit unclear. Tiko wants to use a waterfall approach and Camille wants to use the Agile approach. Which approach is best and why? Waterfall is best because it does not require a clearly defined project goal. Waterfall is best because it uses iterations. Agile is best because it delivers partial solutions at regular intervals. Agile is best because the intervals flow from one step to the next.

Agile is best because it delivers partial solutions at regular intervals.

After the plan is approved and project work begins, Tara's boss is not happy about a project delay for an upgrade. The vendor thought Tara's team would do the upgrade, and Tara thought the vendor would do it. What was missed in this situation? An assumption was not identified. A risk to the project was not identified. A deliverable was not identified. Success criteria were not defined for the upgrade deliverable.

An assumption was not identified.

Your boss is asking you to take on a reengineering project. The company hasn't run reengineering projects before, but has hired several project managers with reengineering experience. Which technique is best to use in this situation to estimate time and cost? Bottom-up estimating Top-down estimating Parametric model Delphi technique

Delphi technique

What are the five groups that represent the project management life cycle?

Initiating Planning Executing Monitoring & Controlling Closing Process

The sponsor of Project T5 assigned you as the project manager, and the project has already been approved. What is the first thing you need to do as the project manager? Create the project charter. Define the project. Review what has been done and complete any tasks not addressed.

Review what has been done and complete any tasks not addressed.

What is not a required part of creating a project schedule? Estimate the effort activities will take. Set a deadline for the project. Assign resources to activities. Put activities into sequence.

Set a deadline for the project.

You have created a risk management plan for your project. Which type of response would you use if the scope was changed to remove a risky section of the project? transference mitigation avoidance acceptance

avoidance

Why is it important to document the project scope? to remind stakeholders what they agreed to and to prevent scope creep because it's needed for project contracts To inform people outside the project why the project is happening because it's a standard project management deliverable

to remind stakeholders what they agreed to and to prevent scope creep

You are hiring a new project manager to take over a project with several teams that often disagree on what they are supposed to do. Which competency would you feel is most important in a candidate for this situation? business expertise technical skills strong leadership skills problem-solving skills

strong leadership skills

Mei has obtained a graph showing duration data for past projects that follows a normal distribution. Which duration estimate provides the best chance for a project being selected and completed successfully? the worst-case value the 50% probability value on the normal distribution the best-case value the average of the worst-case value and the 50% probability value on the normal distribution

the average of the worst-case value and the 50% probability value on the normal distribution

During which process group does the project manager orient team members to the project and expectations? monitoring and controlling planning initiating executing

Executing

Why does the portfolio come first, before programs and projects? It covers all business areas. It changes over time and programs and projects don't. It is created earlier in the year. It is how a business achieves its goals.

It is how a business achieves its goals.

Ramesh is creating objectives for his project. Which SMART step will help him identify actual progress? Specific Time-Based Attainable Measurable

Measurable

Your project seems to be going off track, so you take action to resolve the problem. In which project management process group are you working? Executing Planning Monitoring and Controlling Closing

Monitoring and Controlling

The coordination and management of multiple related projects and other activities, towards the achievement of one or more strategic objectives

What is a Program?

The portfolio lifecycle starts with _____ and ends with ensuring _____ are achieved. project planning; business benefits capturing ideas; business benefits project planning; project outputs capturing ideas; project outputs

capturing ideas; business benefits

Which technique would you most likely use to gather valid requirements and get buy-in from various departments? observation reverse-engineering focus groups questionnaires

focus groups

The PROJECT is a temporary endeavor that creates a _____. a layer/component of a full tech stack a project plan a product a bunch of fixes to a system

product

You are the project manager for a healthcare system implementation project. The sponsor has asked you to create a project definition. What will the sponsor use this document for? to tell the project team what work to do to create the project plan to create the project charter to decide whether to approve the project

to decide whether to approve the project

Banton is defining his project deliverables. Which statement describes what a project deliverable is? Deliverables are delivered only at the end of a project. Deliverables must be tangible. Deliverables are the same as the project milestones. Deliverables are the results that the project delivers and help define the project scope.

Deliverables are the results that the project delivers and help define the project scope.

A project that you manage is behind schedule. You have identified an approach that would get the project back on track, but it would require you to break one of your organization's policies. What is the best course of action? Move forward with your plan. You can ask for forgiveness later. Determine if the rule is one that can be broken and come up with an alternative plan of action if your approach doesn't work. Inform the management team that there is no way to meet the schedule deadline. Continue the project without implementing the approach you identified and look for other places to get the project back on track.

Determine if the rule is one that can be broken and come up with an alternative plan of action if your approach doesn't work.

Izzy has finished identifying risks for her big project, but is unsure how to account for unknown risks from a time and cost perspective. What is the general practice most companies use for projects? Set aside 20 percent of the budget and project duration. Set aside a percentage of the budget and project duration based on past projects. If you don't have past experience, use 15%. Set aside 25 percent of the budget or Project duration, or the highest percentage possible. Set aside 5 percent of the budget and project duration, or the lowest percentage possible.

Set aside a percentage of the budget and project duration based on past projects. If you don't have past experience, use 15%.

Which organizational factor would you use when having to make a difficult decision? the organization's authority the organization's leadership the organization's mission the organization's work environment

the organization's mission

Several stakeholders for a project disagree on the priorities of many project objectives. Who would you ask first for help resolving this issue? the project sponsor the most outspoken stakeholder in the disagreement the project customer a functional manager

the project sponsor

Rosanne's boss asks her to manage a project. Which question requires understanding of objectives, requirements, deliverables, and success criteria to answer? How will you know when you are done? What is your plan? What problem are you solving? How are you going to manage the project?

How will you know when you are done?

Your coworker has to develop a cost estimate but is unsure which is the best one based on a bell curve of costs for past projects. What is a general practice for choosing the best estimate? Choose best-case values. Choose a point halfway between the average and worst-case values. Choose the average value. Choose a point halfway between the average and best-case values.

Choose a point halfway between the average and worst-case values.

Sakait has done some extra work to appease a client. Now the client is asking her to do one more task, which is significant and not part of project scope. What should Sakait do? Sakait should modify the scope statement to include the request. Sakait should tell the client the task is not within scope and add the task using the change control process. Sakait should do it, since she has done extra work already. Sakait should simply not do it.

Sakait should tell the client the task is not within scope and add the task using the change control process.

Ravi took on a system implementation project that he estimated would take six months to complete, but the work keeps continuing. What is the likely cause? The project has access to resources to do more work. Management didn't stipulate specific beginning and end dates. The project has budget remaining. The project is not clearly defined.

The project is not clearly defined.

Rudolph, the project manager, is trying to obtain customer approval of project deliverables. It is taking longer than he anticipated because the customer wants to discuss the results. What is the most likely reason for these delays? The success criteria aren't clear and quantifiable. The testing process is flawed. The deliverables are truly not acceptable. The customer isn't sure what they want.

The success criteria aren't clear and quantifiable.

You are managing a project that is implementing a new financial system. You need to include some of the finance department's resources on the team. Which stakeholder should you approach? the financial people you need on the team a functional or line manager the project customer the project sponsor

a functional or line manager

James is managing a project in which he has some authority to make decisions. In which type of organizational structure is James most likely managing this project? a pure functional hierarchy organization none of these a projectized organization a matrix organization

a matrix organization

Your boss has asked you to be the project manager of an approved software implementation project. Which project document identifies your authority and responsibilities? a statement of work a project charter a project scope statement a job description

a project charter

The boss has asked you to research project management tools that will help with building and planning tasks on a timeline. Which type of tool would you most likely consider? a scheduling program a spreadsheet program a collaboration program a presentation program

a scheduling program

Krisha is gathering information on her stakeholders, such as department names, factors that motivate them, who they listen to, and their contributions on the project. What is this document called? a project charter a stakeholder list an executive analysis a stakeholder analysis

a stakeholder analysis

What are the components that differentiate a project from operational work? specific requirements, start and finish dates, and management approval a unique goal and requirements for that goal a unique goal, a temporary endeavor, and usually a budget a unique goal and dedicated resources

a unique goal, a temporary endeavor, and usually a budget

Teams should use the triple constraint to _____. find a way to accept changes to scope, schedule and cost without impacting other people determine who does what analyze how changes to cost, schedule or quality impact one another, how one variable affects the others determine what to tell upper management when updating them on the project

analyze how changes to cost, schedule or quality impact one another, how one variable affects the others

Project objectives help you flesh out a project by _____. identifying constraints on the project identifying the work that needs to be done defining project scope describing the challenges the organization faces

defining project scope

Your organization runs numerous projects and wants to choose the most appropriate resources for each project team. Which of the following is the best tool for identifying project resources? a spreadsheet program scheduling software a collaboration tool enterprise project management software

enterprise project management software

Your team has identified possible strategies for a project. The team is now evaluating them using a decision matrix. What is the purpose of weighting the objectives? indicating whether the strategy fits the culture of the organization identifying the importance of each objective flagging whether the strategy's risks are acceptable specifying whether the objectives are must-haves

identifying the importance of each objective

Candace is a new project manager and has asked for your help with the project budget. Which type of cost typically represents the largest portion of a project budget? travel and fees infrastructure labor materials

labor

Your client has asked for a project that will fix productivity concerns with the customer service department. After asking "why" several times, you are able to determine the cause and create a _____. project charter project goal statement of work problem statement

problem statement

Madhukant's project includes testing software functions. Which part of the quality management plan would address the processes that will be used to ensure the software is meeting the standards? quality control continuous improvement plan quality assurance plan quality standards for deliverables

quality assurance plan

Turkan is developing a resource management plan for his project. Which part of this plan articulates who makes decisions, who performs work, and who needs to receive status on the project? the project organization chart the skills matrix the detailed staffing plan responsibility matrix

responsibility matrix

One risk to your schedule is that a hard drive with customized software fails and you lose the work that was done. Resources on the project team regularly back up their work so they can resume work quickly after a hard drive failure. What type of risk management strategy do backups represent? risk avoidance risk mitigation risk transfer risk acceptance

risk mitigation

In what areas are there the most PM/BA overlap? scoping and planning, communications, stakeholder management, risk management documentation, meeting facilitation documentation, communications requirements, design, development, testing

scoping and planning, communications, stakeholder management, risk management

As part of the project definition, Bisa identifies risks for the project. What is the purpose of doing this during project initiation? so management can decide whether the risks are serious enough to warrant denying the project so you have an idea of the accuracy with which you can estimate work, cost, and schedule so you can prepare a risk management plan before getting approval to begin planning so management can determine the amount of contingency funds to set aside

so management can decide whether the risks are serious enough to warrant denying the project

The development team has encountered a problem with a software feature. They need to handle this problem quickly, but they can't make a face-to-face brainstorming session because they aren't local. Which alternative solution is best? videoconferencing conference call online chat session email

videoconferencing