Unit 1 & 2 - Wahlstrom

• According to Friedman, Toshiba's relationship with UPS is an example of

Insourcing

• In the Osborn-Parnes Creative Problem Solving Process, brainstorming, "what if?", and cause-and-effect diagrams are best used during:

idea finding

• According to Friedman, Google, Yahoo, and MSN are tools for

informing

• Performing the same tasks better than rivals perform them best describes:

operational effectiveness

• In the Osborn-Parnes Creative Problem Solving Process, "employee turnover" best describes which element of a good problem statement

a goal component

• In the Osborn-Parnes Creative Problem Solving Process, developing a plan of action to implement the solution best describes:

acceptance finding

• In the Osborn-Parnes Creative Problem Solving Process, "reduce" best describes which element of a good problem statement:

an action component

• In the Osborn-Parnes Creative Problem Solving Process, "we" best describes which element of a good problem statement:

an ownership component

• The symbolic embodiment of all the information connected with a product or service best describes

brand

• During globalization 2.0, what was globalized

companies

• Porter's Five Forces of Industry model analyzes rivalry existing among an organizations

competitors

• Porter's Five Forces of Industry model analyzes rivalry existing among an organizations:

competitors

• In Herbert Simon's Decision Making process, reviewing the literature and benchmarking are activities in which phase:

design

• In Herbert Simon's Decision Making process, the identification of alternative solutions best describes:

design

• The path through which products or services get to customers best describes

distribution channels

• In the Osborn-Parnes Creative Problem Solving Process, to gather as much information as possible to increase understanding about the mess best describes:

fact finding

• In the Osborn-Parnes Creative Problem Solving Process, to gather as much information as possible to increase understanding about the mess best describes:

fact-finding

• When savvy rivals watch a pioneer's efforts, learn from their successes and missteps, then enter the market quickly with a comparable or superior product at a lower cost before the first mover can dominate the market best describes

fast follower problem

• When savvy rivals watch a pioneer's efforts, learn from their successes and missteps, then enter the market quickly with a comparable or superior product at a lower cost before the first mover can dominate the market best describes:

fast follower problem

• Which globalization era took place between 1800 and 2000?

globalization 2.0

• In Herbert Simon's Decision Making process, identifying problems or opportunities best describes

intelligence

• In Herbert Simon's Decision Making process, listening to people and performing a SWOT analysis are activities in which phase:

intelligence

• Another name for inventory turnover, stock turns, or stock turnover is

inventory turns

• In the Osborn-Parnes Creative Problem Solving Process, a system of problems best describes

mess

• In the Osborn-Parnes Creative Problem Solving Process, Smith's four ways of explaining are best used during

mess finding

• In the Osborn-Parnes Creative Problem Solving Process, Pound's four-stage model is best used during:

mess-finding

• Which event did Friedman describe as the beginning of the dot com boom and bust?

netscape went public

• According to Friedman, factories moved out of the United States as a result of:

offshoring

• In the Osborn-Parnes Creative Problem Solving Process, "we" best describes which element of a good problem statement

ownership component

• In the Osborn-Parnes Creative Problem Solving Process, the development of a problem statement for the real problem, which can be used to generate potential solutions best describes:

problem finding

• Performing different tasks than rivals, or the same tasks in a different way best describes:

strategic positioning

• According to Friedman, Wal*Mart is an excellent example of

supplychainin

• The cost (can include money, time, emotional energy, etc.) a consumer incurs when moving from one product to another best describes:

switching costs

• The set of activities through which a product or service is created and delivered to customers best describes:

value chain

• According to Friedman, the first event that helped "flatten" the world was

Berlin Wall came down

• Who is the founder of Microsoft?

Bill Gates

• In the Osborn-Parnes Creative Problem Solving Process, VanGundy's checklist is best used during:

Acceptance finding

• When costs can be spread across increasing units of production or in serving multiple customers best describes:

Economies of scale

• Which globalization era took place between 1492 and 1800?

Globalization 1.0

• A way of doing business that competitors struggle to replicate and that frequently involves technology in a a key enabling role best describes:

Imitation resistance value chain

• Which of the following is the correct order of activities in the value chain framework

Inbound logistics, operations, outbound logistics, marketing and sales, service

• A decision situation where one party has more or better information than its counterparty best describes:

Information asymmetry

• Who is the founder of Amazon?

Jeff Bezos

• In the Osborn-Parnes Creative Problem Solving Process, sensing an awareness of the challenges, concerns, and opportunities within the system and selecting important objectives best describes:

Mess finding

• Which "flattner" took place on August 9, 1995?

Netscape went public

• What is the minimum age requirement for becoming an entrepreneur

None

• Which of the following did Friedman identify as part of triple convergence?

People's habits adjusted to the new platforms

• The degree to which complete information is available best describes

Price transparency

• U.S. legislation enacted in the wake of the accounting scandals of the early 2000s to increase organizational executive and board accountability best describes

Sarbanes Oxley Act

• Attempts to occupy more than one position, while failing to match the benefits of a more efficient, singularly focused rival best describes

Straddling

• Performing different tasks than rivals, or the same tasks in a different way best describes:

Strategic positioning

• Financial performance that consistently outperforms industry averages best describes:

Sustainable competitive advantage

• Friedman refers to wireless, VOIP, and file sharing as

The Steroids

• During which decade of their lives did Tony Hsieh, Steven Jobs and Larry Page start their information technology based empires

Their 20s

• In the Osborn-Parnes Creative Problem Solving Process, solving the wrong problem best describes:

Type III error