Unit #3
When supervisor needs to build support for a solution, such as cutting costs or improving productivity, it is best for him or her
Use group decision making
The expenses that an organization incurs on rent, utilities, and staff support are termed
overhead
Assuming that everyone is alike is not a cure for stereotyping because it
oversimplifies the situation
For the effective use of management by objectives,
Managers at all levels must be committed to the system
Which of the following is true of the tools for control
The inability to control through personal observation is a challenge of supervising employees who work at home
Productivity is best defined as the
Amount of results an organization gets for a given amount of inputs
Which of the following is true of decentralized organizations
Management grants much authority to supervisors
Which of the following exemplifies concurrent control
A restaurant manager visiting the kitchen to see how work is progressing
If objectives are thought of as statements of where one wants to go, then a(n)_____ plan is a map that tells them how to get there
Action
Which of the following is an annual award administered by the U.S Commerce Department's National Institute of Standards and Technology
Baldrige Performance Excellence Program
When time, cost, or other limitations, such as the tendency to simplify, make finding the best alternative impossible or unreasonable, decision makers settle for an alternative they consider good enough.
Bounded rationality
A good job description should accurately define the needs of the
Company
Sheena, a supervisor, decides to organize a company softball team to play against other companies in the city. She starts by laying down the purpose of the team.
Defining objectives
Mathew, a supervisor with Home Security Systems, supervises the installation of security systems for residential buildings
Delegating
Process control is the type of quality control that focuses on ways to
Do better things in a way that leads to better quality
In context of dimensions of quality, _____________ primarily refers to the length of a products life
Durability
Which of the following us an advantage of empowering employees
Employees provides more insight and expertise than managers can provide alone
Mark, a supervisor at KMT Inc., encourages his team members to come up with innovative suggestions.
Establish and maintain a creative work climate
The control principle stating that a supervisor should take action only when the variance is meaningful is most accurately referred to as the
Exception principle
A ______________ is a scheduling tool that lists the activities to be completed and uses horizontal bars to graph how long each activity will take, including its starting and ending dates
Gantt Chart
According to the rational model of decision making, a decision maker first
Identifies the problem
In the context of the productivity equation, to increase productivity, a supervisor needs to
Increase outputs and reduce inputs
Today, spans of control have
Increased as organizations empower employees to make more decisions
Eliza, a supervisor, tell her team to cut all costs other than the costs that add value for her company's customers
Lean process management
When the consequences of the decision are slight, a supervisor should
Limit the money spent in identifying and evaluating alternatives.
The difference between line authority and staff authority is that staff authority
Is the right to advise or assist those with line authority
Identify a true statement about a flat organization
It is more flexible and responsive to customers than a tall organization
Identify a true statement about functional structure in an organization
It is well-suited to centralized decision making and efficiency through economies of scale and specialization
Which of the following is mot likely to be the primary cause underlying the problem of time lost to tardiness and absenteeism
Lack of motivation
The management at Pine Inc. reduces the size of the company's workforce in order to become more flexible. For specific project requirements, it arranges alliances. In this case, Pine Inc. is an example of a(n)____________ organization
Network
Differentiate between operational plans and strategic plans
Operational plans are more specific and focus on a shorter time frame
According to the _______________ principle, when someone accepts a responsibility, he or she also needs enough authority to be able to carry out that responsibility
Parity
A summary of performance and comparison with performance standard is referred to as a
Performance report
Antonio is the owner of a popular Italian restaurant. He decides to stop offering takeaway services to his customers because he feels the beauty in the way food is presented will be lost when it is packaged.
Personal Persoective
Is the management function of setting goals and determining how to meet them
Planning
Which of the following refers to contingency planning
Planning that is concerned with what to do if the original plans do not work out
Linda is the manager of a graphic design company. Her IT team asked for her consent to upgrade the editing software used by employees.
Recency Syndrome
Encouragement of a behavior by associating it with a reward known as
Reinforcement
Craig, the supervisor of a chemical plant, made the error of ordering more raw materials than required.
Responded inappropriately to failure
In the control process, ____________ define the acceptable quantity and quality of work
Standards
An operator who periodically measures some aspects of ongoing production and plots the results on a control chart is most likely using
Statistical process control
Which of the following statements is true of decision trees
They show expected values of decisions in varying circumstances
Effective controls are those that are
Timely, economical, acceptable and flexible
Can be best described as the quality improvement method that involves focusing the whole organization on continuously improving every business process so it satisfies customers
Total quality management
John is an AutoCAD designer with MotoCorp Ltd. He reports to the research and development manager as well as the operations manger of his company.
Unity of command
Often, supervisors and employees have difficulty being creative because they are afraid their ideas will fail.
accepting that employee failures will occur
In a decision-making process, being able to generate alternatives that are innovative or different from what has been used before is called
creativity
The most effective way supervisors can overcome the productivity constraint of management limitations is by
demonstrating by their actions and words that they are interested in the departments productivity
If a supervisor can successfully get an employee to accept responsibility for carrying out a task, then the
employee and the supervisor become responsible for the work
Uneven work flow can be costly primarily because
employees will need to be paid overtime when there is a surge in demand for work
When supervisors notice that their group is showing the symptoms of groupthink, they should
encourage group members to listen with an open mind
When the productivity of organizations in a country improves, people
get goods and services at lower prices