Unit #3

When supervisor needs to build support for a solution, such as cutting costs or improving productivity, it is best for him or her

Use group decision making

The expenses that an organization incurs on rent, utilities, and staff support are termed

overhead

Assuming that everyone is alike is not a cure for stereotyping because it

oversimplifies the situation

For the effective use of management by objectives,

Managers at all levels must be committed to the system

Which of the following is true of the tools for control

The inability to control through personal observation is a challenge of supervising employees who work at home

Productivity is best defined as the

Amount of results an organization gets for a given amount of inputs

Which of the following is true of decentralized organizations

Management grants much authority to supervisors

Which of the following exemplifies concurrent control

A restaurant manager visiting the kitchen to see how work is progressing

If objectives are thought of as statements of where one wants to go, then a(n)_____ plan is a map that tells them how to get there

Action

Which of the following is an annual award administered by the U.S Commerce Department's National Institute of Standards and Technology

Baldrige Performance Excellence Program

When time, cost, or other limitations, such as the tendency to simplify, make finding the best alternative impossible or unreasonable, decision makers settle for an alternative they consider good enough.

Bounded rationality

A good job description should accurately define the needs of the

Company

Sheena, a supervisor, decides to organize a company softball team to play against other companies in the city. She starts by laying down the purpose of the team.

Defining objectives

Mathew, a supervisor with Home Security Systems, supervises the installation of security systems for residential buildings

Delegating

Process control is the type of quality control that focuses on ways to

Do better things in a way that leads to better quality

In context of dimensions of quality, _____________ primarily refers to the length of a products life

Durability

Which of the following us an advantage of empowering employees

Employees provides more insight and expertise than managers can provide alone

Mark, a supervisor at KMT Inc., encourages his team members to come up with innovative suggestions.

Establish and maintain a creative work climate

The control principle stating that a supervisor should take action only when the variance is meaningful is most accurately referred to as the

Exception principle

A ______________ is a scheduling tool that lists the activities to be completed and uses horizontal bars to graph how long each activity will take, including its starting and ending dates

Gantt Chart

According to the rational model of decision making, a decision maker first

Identifies the problem

In the context of the productivity equation, to increase productivity, a supervisor needs to

Increase outputs and reduce inputs

Today, spans of control have

Increased as organizations empower employees to make more decisions

Eliza, a supervisor, tell her team to cut all costs other than the costs that add value for her company's customers

Lean process management

When the consequences of the decision are slight, a supervisor should

Limit the money spent in identifying and evaluating alternatives.

The difference between line authority and staff authority is that staff authority

Is the right to advise or assist those with line authority

Identify a true statement about a flat organization

It is more flexible and responsive to customers than a tall organization

Identify a true statement about functional structure in an organization

It is well-suited to centralized decision making and efficiency through economies of scale and specialization

Which of the following is mot likely to be the primary cause underlying the problem of time lost to tardiness and absenteeism

Lack of motivation

The management at Pine Inc. reduces the size of the company's workforce in order to become more flexible. For specific project requirements, it arranges alliances. In this case, Pine Inc. is an example of a(n)____________ organization

Network

Differentiate between operational plans and strategic plans

Operational plans are more specific and focus on a shorter time frame

According to the _______________ principle, when someone accepts a responsibility, he or she also needs enough authority to be able to carry out that responsibility

Parity

A summary of performance and comparison with performance standard is referred to as a

Performance report

Antonio is the owner of a popular Italian restaurant. He decides to stop offering takeaway services to his customers because he feels the beauty in the way food is presented will be lost when it is packaged.

Personal Persoective

Is the management function of setting goals and determining how to meet them

Planning

Which of the following refers to contingency planning

Planning that is concerned with what to do if the original plans do not work out

Linda is the manager of a graphic design company. Her IT team asked for her consent to upgrade the editing software used by employees.

Recency Syndrome

Encouragement of a behavior by associating it with a reward known as

Reinforcement

Craig, the supervisor of a chemical plant, made the error of ordering more raw materials than required.

Responded inappropriately to failure

In the control process, ____________ define the acceptable quantity and quality of work

Standards

An operator who periodically measures some aspects of ongoing production and plots the results on a control chart is most likely using

Statistical process control

Which of the following statements is true of decision trees

They show expected values of decisions in varying circumstances

Effective controls are those that are

Timely, economical, acceptable and flexible

Can be best described as the quality improvement method that involves focusing the whole organization on continuously improving every business process so it satisfies customers

Total quality management

John is an AutoCAD designer with MotoCorp Ltd. He reports to the research and development manager as well as the operations manger of his company.

Unity of command

Often, supervisors and employees have difficulty being creative because they are afraid their ideas will fail.

accepting that employee failures will occur

In a decision-making process, being able to generate alternatives that are innovative or different from what has been used before is called

creativity

The most effective way supervisors can overcome the productivity constraint of management limitations is by

demonstrating by their actions and words that they are interested in the departments productivity

If a supervisor can successfully get an employee to accept responsibility for carrying out a task, then the

employee and the supervisor become responsible for the work

Uneven work flow can be costly primarily because

employees will need to be paid overtime when there is a surge in demand for work

When supervisors notice that their group is showing the symptoms of groupthink, they should

encourage group members to listen with an open mind

When the productivity of organizations in a country improves, people

get goods and services at lower prices