Unit 3, Chapter 1

Restate the sentence, "You are not telling me what is going on!" to avoid assigning blame and make it a more neutral.

"I feel like we are not communicating as well as we could," or, "I hope we can both start communicating our thoughts better,"

Which of the following statements is considered a neutral argument?

"I feel we can improve our communication."

Identify the statement that does NOT demonstrate active listening.

"Sorry, I was distracted. Could you repeat __________?"

"You're in my way! Move it NOW!" is an example of what style of communication?

Aggressive

What is the difference between violence and abuse?

All abuse is violence because it all consists of rough or hurtful actions, even if it's only hurtful speaking. However, abuse is different from some other forms of violence because an abuser exerts force upon another person that results in physical, mental, and/or emotional harm.

Conflicts arise when __________.

All of the above

Where can acts of violence be seen today?

All of the above

Which of the following are consequences of committing an act of violence?

All of the above

Which of the following are important components in practicing self- defense?

All of the above

Which of the following can influence a person's behavior toward committing an act of violence?

All of the above

Which of the following constitutes violence?

All of the above

Which of the following is a barrier to effective communication?

All of the above

Which of the following is an influence on conflict resolution?

All of the above

Which of the following is necessary to resolve conflict?

All of the above

Which of the following statements is TRUE?

All of the above

What is the best way to answer the door when you are home alone? Give at least two important safety tips people should practice at home.

Always use caution. Look out of a window nearby or a peep hole to identify who is knocking. Ask the person to identify him or herself. Never reveal that you are home alone. Check to make sure that the door is locked. If you're not sure that the person should be there, it's better not to let him or her into the house.

Why do you think the ideal communication style is assertive communication?

Assertive communication is the ideal communication style because it is the healthiest communication style. Assertive communicators express needs respectfully, listen without interrupting others, use good eye contact, utilize calm and clear tones of voice, and do not allow others to manipulate or abuse them.

Which of these attributes are consistent with a passive communicator?

low self-esteem, anger at self, disrespected by others

In general, which is NOT critical to understanding how to communicate effectively?

communicating 4 to 5 times per day

Which of the following is NOT a benefit of being an assertive communicator?

creating dishonest relationships

Which of the following is an important step in the process of conflict resolution?

defining the problem and proposing a solution

A group of people who force other people to hurt or humiliate themselves as initiation into their group is committing which of the following acts of violence?

hazing

A person who tries to embarrass others in class so he can feel better about himself is committing which of the following acts of violence?

Bullying

Passive communicators do all of the following EXCEPT:

stand up for themselves when needed

Which factor is important while brainstorming?

taking a break when facing roadblocks

Which of the following is NOT a step in making an escape plan for a person with an abusive partner?

Confront the abuser and leave

Conflict resolution includes all of the following EXCEPT:

Continued aggression between parties

Analyze the effects of effective communication.

Effective communication involves the sender having the desired effect on the receiver of the message. For communication to be considered effective, minimal misunderstandings should take place between the communicator and the message intended for the receiver should be clear.

A conflict is a fight, struggle, or disagreement, between a minimum of three or more people.

False

A problem at work must be handled the same way as a personal conflict.

False

A strong emotional response is better than logical reasoning because the other party involved will see how passionate you really are about the topic.

False

A two-year-old child is on the same level as a ten year old child in terms of conflict resolution.

False

Acts of violence are only physical.

False

An active listener is someone who interrupts the speaker to ask questions.

False

An assertive communicator uses "YOU" messages, which often lead to fights.

False

Communication is the process of sending and receiving verbal messages, as opposed to nonverbal messages.

False

Conflict resolution is a violent method or process of finding a solution to a conflict.

False

Hazing is not violence because all parties involved are voluntary.

False

If a girl is assaulted by her boyfriend for disagreeing with him, she is partially to blame for the assault because she should not have upset him by voicing her opinion.

False

One should always use a low voice when speaking.

False

Passive communicators do not care about others' feelings or thoughts.

False

Text messaging is an example of nonverbal communication.

False

There is nothing that can be done about a threat of violence because the act of violence has not actually occurred and cannot be punished.

False

Unless each step in the conflict resolution process is followed precisely, a conflict cannot be resolved.

False

You discover that your friend has been experimenting with drugs and you notice that his behavior is increasingly aggressive. It's best not to do anything because it's probably just a phase that will disappear soon.

False

You will never experience a conflict so long as you only associate with other people who hold your same beliefs and principles.

False

Which of the following is NOT an example of a personal attitude toward a conflict?

Future Goals

Which of the following is an indication that Bill is listening carefully during his conflict resolution process?

He is taking lots of notes.

A person beats a man in the park to steal his wallet. Unfortunately, the victim dies as a result of the beating. Which of the following acts of violence did the assailant commit?

Homicide

Which of the following is the BEST response to a telephone call from your dad's coworker who just asked if you are home alone?

I don't feel that's an appropriate question, but I will contact my father and make sure he knows that you called.

Which of the following should a woman in an abusive relationship NOT do to help her husband change his abusive ways?

She should stay and be patient with her husband, hoping he will come to his senses.

Assertive people have all of the following attributes EXCEPT:

Superior attitude

Which of the following statements is BEST describes an abusive relationship?

The abuse will happen again regardless of how sorry the abuser seems to feel.

How can you adapt strategies for conflict resolution to your own personal life when a problem arises with friends or family?

When a problem arises I can try to use the steps in conflict resolution: define the problem, propose a solution, listen carefully to the other person, agree on shared values, and brainstorm together. We may need to compromise, use arbitration as a solution or a mediator, or agree to disagree.

What is a person called who commits an act of violence?

A person who commits an act of violence is called an assailant.

Which of the following is NOT another way of stating that perceptions differ?

Most people share similar opinions on important life matters.

What is the benefit of using neutral arguments to express oneself while in a conflict?

Neutral arguments avoid using "you" statements and, therefore, can assist in avoiding being perceived as offensive or indicating that you believe your opponent is unreasonable. It is best to use "I" statements rather than "you" statements, because it helps keep the tone of statements neutral, which avoids escalating the conflict.

Which of the following scenarios represents a safe situation for the child?

Parents occasionally argue after the child is in bed, but it's not frequent nor does it happen in front of the child.

Describe passive, aggressive, and assertive communicators.

Passive communicators are unable or unwilling to express their thoughts and feelings and usually go along with what other people want. They fail to express their feelings, allow others to infringe on their rights, and tend to speak apologetically. Aggressive communicators try to get their way by bullying and intimidating others. They often attack others verbally and in a loud manner. They often do not consider the rights of other people. Finally, assertive communicators express their thoughts and feelings clearly and directly, often without hurting others in the process. They defend attitudes and beliefs, attack the problem and not the person, and are considered the ideal communicators.

Briefly describe the factors and characteristics that influence conflict resolution.

Personal attitudes play a role in conflict resolution and include prejudices, biases, prior experience, and the level of importance of a topic to the parties involved.

Which of the following messages is most clearly stated?

Please be here at 7:00 a.m. tomorrow.

Which of the following scenarios does NOT involve feelings leading to conflict?

Sally shares Betty's concerns

Briefly describe the factors that can lead to conflict.

The first factor is one's needs; when those things essential to personal well-being are being denied or taken away, conflict is likely to follow. Another factor is one's perceptions, such as when there is more than one way of looking at a situation. Power is another factor, which includes taking advantage of others or taking power away from others. Values can contribute to conflict when beliefs and principles are at odds. Finally, feelings or emotions can lead to conflict when emotions are ignored or if they differ.

List and give a brief description of the key factors of active listening.

The key factors of active listening are as follows: paraphrasing or rephrasing the message; clarifying, which includes asking questions in order to understand the message; encouraging, which involves using signals to show involvement and interest; and empathizing, which involves showing understanding of the speaker's feeling, behaviors, and attitudes

A conflict can arise when a child is deprived of basic needs.

True

A victim of an act of violence can be anyone who is affected, not just the person against whom the act was committed.

True

Developing and improving communication skills will help ensure that messages are sent and received properly.

True

Effective communication has the desired effects on the receiver.

True

If a classmate bullies another person to cheat on an exam for them, this is an example of someone wielding power.

True

In certain situations, simple images can be more effective communication tools than written or verbal instructions.

True

How will you apply what you have learned about communication to develop better communication for yourself with teachers, family, or friends?

being aware of body language, tone of voice, or phrasing of messages sent via cell phone or face-to-face

You are looking for part-time employment and posted your résumé to an online job site. One day you receive an e-mail from a company whose name you do not recognize. The person claims that the company needs orders processed, and that to get started, you simply need to fill out the paperwork, attached, provide your contact and personal information, and return it. To ensure your safety, the BEST next step is to __________.

do some research on the company and contact the company to verify that the position is legitimate before giving out your personal information

Which of the following is NOT an example of nonverbal communication?

e-mail messages

A group of people who are bonded together by a similar purpose beat a man in the park in order to steal his wallet. Which of the following acts of violence are they committing?

gang violence

Which of the following statements is NOT true about good communication?

good communication makes it difficult to express wants and needs

Active listening includes all of the following EXCEPT:

ignoring

You are in the park near your house and notice a man staring at you. He appears suspicious and you suddenly feel afraid. Which of the following is the BEST thing to do?

walk quickly but confidently down the busiest street that will take you to your house

Which of the following statements is a blaming message?

you've messed up everything