UU150 Final Exam
Communication definition
the giving, receiving or exchanging of ideas, information, signals or messages to persuade, to seek information, to give information or to express emotions
When does a Location become a Place?
when a person attaches personal meaning and experiences to it ex: childhood bedroom, can make you feel at home, comfortable and at peace.
*Video* Wolf
- Older man who has been homeless for years - his wife died on the streets - he still lives on the streets with his 2 dogs -BUT he is very positive
Organization's goals, values, and philosophy
- What is their mission and focus? - Contact organization - May even speak to current or past volunteers
Ways to Participate in a placement
- reading to children - walking dogs - planting trees - raising money
Examples of unethical behavior
-to deceive or trick a person, making false promises -to use another human being
How do you get engaged and Start the Change Process?
1. Start Small 2. Can Join a Community Group
5 zones of prof ediquette
1. in the workplace 2. online 3. on the phone 4. in social settings 5. w mobile devices
2 types of benefits associated with engaging in community.
Both individual and community-oriented
Social Justice
Broad term for action intended to create genuine equality, fairness and respect among peoples
Effective Communication
Effective communication is saying what you want to say in a clear and appropriate way.
"Esprit de Corps"
Means a sense of unity and enthusiasm for common interests and responsibilities - excellent way of describing teamwork
Swearing in the Workplace
Statistics show that 80% of employees feel that swearing in the workplace is unacceptable
Stephen Lewis
UN Secretary-General's Special Envoy for HIV/AIDS in Africa
location
a particular position on earth (living room)
"Rules" for communicating with others:
- Email sent to professor should look different than one sent to a friend - Way you talk to placement supervisor would differ from communication with parents - Important to take the context into account when presenting yourself
What does it mean to promote social justice
"Contributing to social change and public policies that will increase gender and race equality, end discrimination of various kinds and reduce the stark income inequalities that characterize most of the world.
Professional Image
"Image" is more than just how you look or how you dress - "Image" also has to do with how we communicate, behave, carry ourselves in specific contexts (at a restaurant or in a meeting) "Image" can also be thought about from what we call "social skills" or ability to conduct oneself in an appropriate and effective manner in social situations
Project-based CSL
"Organizations will identify a project that needs to be done that integrates the curriculum of the CSL courses that students are taking." Flexible Timelines
Co-curricular CSL
"Students combine service (e.g., reading week, ongoing weekends, days of service) with structured learning activities, such as reflections"
Placement-based CSL
"Students in CSL courses sign up online for an individual placement in an organization with need." Set Timelines
What term is sometimes used instead of "service-learning"?
"community engaged" because it emphasizes reciprocity
What issues do Green Buildings address?
- Energy efficiency, - renewable, clean and highly efficient energy supply - passive solar oriented design - indoor air quality - green roofs - Water efficient fixtures
Challenges of International Volunteerism
- Financially contributing to the trip - feeling isolated or alone (missing family) - Lack of Privacy and Space (uncomfortable)
Firm Handshake
- Firm handshake indicates you're confident and assertive - Limp handshake may send message that you're not interested or qualified for position - BUT avoid death grips!
MS13 Gang
- Formed by immigrant youth and young adults from EL Salvador - very violent gang, with demonic ties
*Video* Mathew
- Has been homeless since he was 15 - says some people have choice to be homeless and some people don't
Benefits Community Engagement has on GOVERNMENTS
- Creating high-quality policies and delivering community services in a more effective and efficient way - Noticing pertinent issues and helping governments and communities to work more closely on community issues - Create government reputation as open, accountable and willing to listen
Video: How to Have a Good Conversation - Celeste Headlee
- Don't multitask - Don't pontificate → state their opinions as if they are the only correct ones and nobody could possibly oppose them - Use open ended questions - Go with the flow (thoughts will come into your mind, and you need to let them get out of your mind) - If you don't know say that you don't know - Don't equate your experience with theirs (don't compare their experience to yours) - Try not to repeat yourself - Stay out of the weeds (don't need to include every little detail) - MOST important one is to LISTEN - Be brief
Plan for travel time if necessary
- How are you getting there? - If for some reason you CANNOT attend placement... have means to contact necessary people (preferably well in advance)
Video: Critical Consciousness - Developing a critical consciousness
- Identifying the difference between social pressure (what i think I should do because of others opinions) and what you want (your personal desire) - Identifying your own culture and cultural norms - Learning about different cultures - Understanding media messaging
If any of the following occur during your placement let your supervisor know immediately
- Injuries (including minor injuries and "near-misses") - Safety hazards (cords that could be tripped over, wet floors) - Vandalism - Equipment problems - Theft of loss of items - Program disruption - Physical, verbal or emotional abuse - Sexual harassment - Others are engaging in unsafe behaviour
Learn the Safety Protocols and Procedures
- Each organization will have safety protocols and procedures. - You must familiarize yourself with this information on fire, first aid, reporting accidents and safeguarding people (when appropriate) - Make sure you understand what you are to do if safety procedures are put into place (i.e., a lockdown at a school or hospital); - Or if you witness inappropriate or unacceptable behaviour, and who to contact - Ask whether you will be left alone during your volunteering - if so, make sure you feel comfortable and have emergency contact information readily available.
*Video* Skeleton Love
- 2 people are behind a x-ray screen and showing love to one another.... before coming out in front of screen to a crowd of people ex: - two women, "love has no gender" - a black man and a hispanic women, "love has no race" - two sisters one with a disability, "love has no disability - an elderly couple, "love has no age" - a priest and an Indian Women, "love has no Religion" Overall message, "Love has NO LABELS"
REMEMBER (safety)
- All volunteers need to take steps to ensure their own safety and the safety of others! - Part of preparing yourself fully for your placement or project is familiarizing yourself with the safety policies and procedures at your community organization or agency. - Sometimes, this may not be as straightforward as you would hope. Sometimes it requires speaking up.
Why is the ability to Clearly Communicate Important?
- Allows us to better understand the person/situation - Allows us to better express our goals, needs and thoughts and helps others better to understand us - Enables us to better solve problems and resolve differences, so reduces conflict, disagreements and discontent - Helps to build trust and respect in relationships
Cultural Expectations of Meet and Greats
- Always find out if there are any cultural expectations regarding first encounters in certain communities - Ex: First Nations groups are not keen to shake hands and looking directly in the eyes
Successful communication involves multiple skills:
- Attentive listening - Tone - Body language - Recognizing and understanding others emotions, plus your own
Don'ts of Email Communication
- Avoid writing in capital letters, they are equivalent to shouting - Avoid sarcasm - Forward emails without permission - "Reply all" if response is not relevant to the entire group - Use abbreviations that may not be understood - Use inappropriate salutations (hey) Use different fonts, italics, or highlighting - recipients computer may not be compatible - Use "texting" speech (u, b4, ur, etc), and always use complete sentences - Send emails when you are angry - Remember that emails are permanent - don't write anything that you don't want to be held against you, or that you wouldn't say in person
Additional things to note about Communicating
- Be as direct as possible - Be aware of your own communication expectations, do not assume that your way of communicating is the same as someone else's - Be aware of regional/ethical differences in which exchanges are bound by rules and expectations that might differ from yours - Be aware that gender relations are not universal, and that they may affect communication
Name Tag
- Be aware of the placement - Could be high on right shoulder so that people can follow the line up your arm straight to your name rather than scanning your chest - Also, think about the size of the font → make sure it is big enough to read
Impact from reflecting
- Career exploration - Social change/justice - Civic responsibility - Leadership development - Intellectual pursuit - Spiritual fulfillment - Professional development - Political consciousness
*Reading* What it Means to be Human
- Clara Yoon - Uganda, Africa - worked alongside doctor in aid of poor villages
Think about the context of your volunteer experience
- It is important to think about the environment in which you are volunteering, and to anticipate whether you might need any special equipment or clothing. - For example, if you are volunteering to help build houses, you will likely need protective eyewear, gloves and sneakers or boots. If you are volunteering at a day-long outdoor event, you will want to wear comfortable shoes, a hat, and bring sunscreen.
Body Language
- It matters, whether we notice it or not - At social functions try to keep hands as free as possible (don't carry huge notebook or bag)
Teams don't work without teamwork
- It's one thing to create a team.. BUT quite another to create teamwork - One thing to join a team.. BUT quite another to perform as a team member
*Video* Coreen
- Just recently Homeless - Left her husband because she was in a domestic violence relationship - was wearing a cowboy hat
Ways to Show you are Focused on a Conversation
- Keeping eye contact (varies by culture) - Nodding - Smiling - using other nonverbal affirmative gestures
What sources lead to the Aboriginal Issues?
- Land Restriction - Discrimination - Government Policy - Barriers to education and employment
Tips on Ensuring Safety and Procedures
- Learn the Safety Protocols and Procedures - Training - Think about the context of your volunteer experience - physical demands - ask - follow the rules - be Prudent! - Take care of yourself
Benefits Community Engagement has on INDIVIDUAL
- Learning through experiential learning and acquiring and applying new skills and knowledge - Making new connections with like-minded people in local and wider communities, and learning about the different people and learning from their experiences - Being more involved in decision making process, by expressing your opinions effectively and with confidence - Improving organizational, leadership, and research skills - Engaging in critical reflection and reflective practices
Westboro Baptist Church
- Led by Pastor Fred Phelps - "God Hates Fags" Campaign - picketed funerals of homosexuals and soldiers in the US
Do's of email communication
- Limit email to one topic - Be courteous (please and thank you go a long way) - Write the most important information first - Fill in subject line with relevant and concise information - Use emoticons sparingly and appropriately - Always include a proper salutation (Dear Ms. Jones, Hello Tim) Always include name/signature at end of email, plus contact info - Proof read emails! Your email is a reflection of you - Wait a short time before sending a sensitive email, give yourself time to reflect on it (can consider having someone reading over it before sending as well) - Account for tone - choose words wisely, think about how it will come across - Keep emails brief and concise
Meeting and Greeting
- Making a good first impression is first step - To ensure of a good first impression it is important to do some homework
Conversations about difficult or sensitive topics can be quite challenging for us..
- May lack confidence, or - Not know how to approach the situation, BUT - By clearly thinking about what we want to say and how best to say it, can create space for meaningful and productive conversations
Active Listening
- Means that you make a conscious effort to not only hear what someone else is saying, but importantly, try to understand the message being conveyed - To participate in active listening you must Pay Attention → means you don't drift off, get distracted, or lose focus
Facts related to Active Listening
- Most adults can only hold attention for up to 20 minutes and then they drift off - We can talk at 225 words per minute, but we listen at 500 words per minute - This means we really have to try to keep our attention on speaker
Training
- Most organizations offer training and orientation sessions, and it is extremely important that you attend these sessions because they cover important information, including safety information. - If you do not receive proper training, ask to receive training - it will make you feel more confident and comfortable on the job. (especially important if you are using any type of equipment) - Also, be sure you have the proper gear - Never attempt to use equipment or chemicals you haven't been trained to use
Challenges of Community Engagement
- Navigating cultural differences between the organization and community - Understanding and managing power dynamics - Managing time and deadlines - Keeping those involved motivated when there is a lack of incentives - Managing operational factors (e.g. lack of resources and money)
Benefits Community Engagement has on STAKEHOLDERS + COMMUNITIES
- Opportunity for a diversity of voices to be heard on issues - Communities can expect government to meet certain standards of engagement + give feedback on how the Government did at reaching those standards - Providing access to resources - Positive impact on staff self-image and sense of well-being - Reduce crime, improving education, health and employment opportunities - Developing new leaders and helping to build trust
*Video* "Have the Homeless become invisible?"
- People are in disguise as homeless people - are then placed in locations where there family members will walk by them to see if they notice - not one person recognizes their family member - this demonstrated how society does not notice the homeless/chooses not to notice them
Conversation: If you can't think of anything and get nervous
- Pretend to be a journalist → ask "Who, What, Where, How, and Why" - Asking people questions about themselves is always a great way to keep a conversation going as well
What Do If Unsure of Health and Safety Policies and Procedures?
- ask who the primary contact person and placement supervisor is - know your duties to clients -Know what ISN'T your job - ask what safety protocols you should know - ask your role during safety protocols/ if approached w unacceptable behaviour -ask for volunteer safety guidelines - ask for appropriate language and actions guidelines - ask for dress code -find first aid kit
Confidentiality points
- Remember people value their privacy, and each of us is vulnerable - Names and identifying information of community members and clients at organizations cannot be revealed in discussions or writing without specific prior written permission from individuals - Sensitive info about organization, its employees, and its activities is confidential - DO NOT post any info related to your placement (photos, personal information or details) on your social media or anywhere they could be publicly visible
Basic Rules to a Good First Impression
- Rise when introducing or being introduced to someone. - Provide information in making introductions—you are responsible for keeping the conversation going and providing some background about yourself. "Hi Mr. Jones, I'm pleased to meet you. My name is Kate Smith, I'm a CSL student at Laurier and will be doing my placement here at the Working Centre over the next few months." - Unless given permission, always address someone by his or her title and last name.
Physical Demands
- Some opportunities require heavy lifting, lots of walking, or manual labour. Consider whether you are able to do such tasks, and if you feel you are not let your supervisor know. - It is perfectly fine to explain that you are not up to such tasks. Be honest about your capabilities, and do not take on anything you cannot physically handle.
We communicate through different modes:
- Spoken words - Written words - Visual Images - Body Language
*Reading* A Shared Community
- Stephany Lau - Bangladesh - Worked within a centre that helped women involved in the sex trade - Gave bananas to the homeless children and really opened up her eyes
Video: Writing Effective Emails
- Subject line, should be specific and concise so person knows exactly what email is about - EOM Headline, can be added to subject line if the message you are sending is only the subject line - Only make 1 point per email - Specify the response you want - Make sure all contact info is included - Keep emails short and sweet
Personal Privacy / Respect for Confidentiality
- There can be consequences to releasing or sharing information about others when no approval has been provided. - Think about how you would feel if someone shared your personal information without consent or knowledge
Basic Courtesy
- Try not to interrupt people in the middle of a story → If you must interrupt.. Always excuse yourself and try to get back to what other person was saying as soon as possible (shows you value their ideas and company) - Do not talk too loudly or for too long → can make you seem self-centered. - "Set aside yourself" or personal opinions → Will make speaker more willing to open up to you
Tips to help express yourself clearly and interact appropriately with others
- Try to simplify thoughts before communicating - Think about your goals and initiatives before you communicate - Don't assume the person has a complete understanding of the context or background of your message (follow-up after communication to ensure comprehension) - Try to understand other person's point of view - Don't judge, rather be open-minded - Be honest, but tactful (show sensitivity) - Avoid slang, jargon, profanity, and sarcasm - Know who your audience is and use age-appropriate language - Don't interrupt others - wait until they are done to ask questions - Don't be looking at your phone when others are talking to you - Pay attention to body language and tone (it's an important form of communication, it tells a person a lot about you) ex: Ex: posture, arms, eye contact, handshake and personal space - Engage in active listening - listen for both content and emotion to fully understand the message
Video: Critical Consciousness
- Understanding how the world works, and how you fit into the system - You can control you.... Or others can control you → it's your choice (taking control of your life and the world around you)
Reasons for volunteering
- Want to give back to the community - gain experience and skills - interact with others - expand your network - complete a course requirement - connect with your community / new experiences
Matching and Mirroring - Tony Robbins
- We judge people in a matter of seconds by their volume, tone, and tempo of their voice - Other things you can mirror, body posture, gestures, facial expression, eye contacts, breathing, proximity + touch (are huge) - Need sensory acuity to know how to use some of these - Mirroring words they use, if they say they want a magnificent home don't say you have a fantastic one for them to look at
Think about commitment
- What are you WILLING and ABLE and possibly REQUIRED to do? - If your volunteering is part of a course... you will probably be asked to complete a set # of hours or a set time period, or bit of both.
Why Commit to Community Service?
- accept your responsibility as a citizen of the world - gain a sense of empowerment - appreciate all that you have - Fulfill graduation community service requirements - strengthen your college application - meet like minded people
Tips to make good impression at a formal dining setting
- arrive on time - Wait to sit until the host/hostess indicates the seating arrangement - When ordering, keep in mind that this is a talking lunch. Order something easy to eat, so that you are not chewing the whole time - Wait to eat until everyone has been served - Limit or abstain from alcohol consumption
DOVE Video - Real Beauty Sketches
- artist does a facial portrait of an individual solely from how that person describes their face - then another person who had just met the individual mentioned above is asked to describe their face and the artist does a 2nd sketch - following this the first person comes back and sees the difference in the two portraits and realizes the other person made a much more beautiful drawing - learn to see themselves as more beautiful
other general tips
- be direct - recognize everyone has different communication styles -be aware of ethic/regional diffs -be aware of gender relations
Dining
- be on time - wait for seating arrangement - order something you can eat while talking (not chewy) - don't eat until everyone has been served - limit alcohol consumption
Prof. Appearance
- be punctual -no strong scents - avoid too much make up - dress appropriately (according to guidelines), conservatively - have neat hair, teeth, shoes, fingernails and face - be aware of visual piercing - smile/ be friendly - don't be too loud - fix things you've broken - mute your phone
Things that should NOT be primary reason for engaging with a community
- enhancing resume - improving skills - increasing opportunity to travel
Multi-tasked open spaces
- food should be celebrated in landscapes - Health, social networks and fun in the community should be enhanced through the provision of active and passive recreation opportunities - Facilities and opportunities for all imaginable outdoor activities in the centre of the community
The Goals of Roots of Empathy
- foster development of empathy -develop emotional literacy - reduce levels of bullying, aggression and violence, and promote children's prosocial behaviours (behaviour intended to help others) - increase knowledge of human development, learning, and infant safety - prepare students for responsible citizenship and responsive parenting
What is Communication?
- giving, receiving or exchanging; - ideas, information, signals, or messages; - through appropriate media; - Enabling individuals or groups to; - Persuade, seek information, give information, or to express emotions
Prof image when meeting
- have firm handshake - learn cultural diff. in greeting (no eye contact whil hand shaking for first nations) - name tag on belt or right shoulder -address pople by "mr. or mrs." -introduce yourself -stand up
Being grateful can:
- improve well-being and physical health - strengthen social relationships - produce positive emotional states - help us cope with stressful times in our lives
Body Language
- keep hands free - keep eye contact and use affirmative gestures when in convo
Tips on Ensuring Your Safety and the Safety of Others
- learn the safety protocols and procedures - attend training sessions - think about where you are volunteering and bring special equipment/PPE/clothing -do not overextend yourself physically -ask questions if you don't know -follow the rules -be prudent, learn your route/surroundings, use common sense -take care of yourself e.g. mental health support for crisis workers
In case of a CSL/CEL placement...
- must also inform your CSL/CEL coordinator if any issues occur - must also complete and incident report form - If incident of harassment or discrimination occur, refer to LCCSL Harassment/Discrimination Procedures
Email "Do's"
- one topic per email -be courteous - put most important thing first - relevant subject line - limit emojis/make sure they're appropriate -include salutation (Dear..) -end email w name/signature -proof read emails
Why it's important to say thank you
- recognizes someone chose to do something nice for you - acknowledges the relationship/ connection you have w that person - sign of respect - makes person feel valued, important and appreciated - acknowledge their gift was not meaningless - it is contagious - makes the thanker feel good
Personal Privacy
- respect for confidentiality -dont share others personal info without their consent
key principle of ethics
- respect for human dignity, protecting the multiple and interdependent interests of the person—from bodily to psychological to cultural integrity.
Implications of good/bad Professional Image
- selection for participation on project teams - inclusion in social settings with customers or clients - selection for presentations - promotions to positions of greater responsibility - performance ratings - overall competitiveness in numerous situations
How to maintain a relationship
- send a handwritten card - send a "e-message", e-card, skype - call them - invite them out to lunch or coffee
Primary Goals of International Volunteerism
- stronger sense of global citizenship - Cultural sensitivity - better understanding of political and economic systems across the world
How do you find community groups?
- subscribe to your local newspaper (online or paper form) - community newsletter - can search online
What to provide for a reference letter
- table of contents - A detailed schedule of dues dates, addresses, contacts and names of institutions/organizations where applicable. - an "about me" statement - official/unofficial transcript - resume - examples of other work eg hobbies - letters of praise or recommendations -examples of written work
Video: "Word Crimes"
- talks about different "word crimes" (grammatical errors) and how to fix them - to the tune of Blurred Lines
Confidentiality
- things intended to be kept secret - keep others personal info private including their names and identifying info about them unless you have written permission - dont post info about placement of social media - Laurier privacy policy = Freedom of info and protection of privacy act (FIPPA)
Verbal Discussions
- try not to interrupt - stay away from negative/sensitive topics - watch the news for conversation starters - ask people about themselves, the weather
Diversity allows for..
- us to learn from others whose experiences, beliefs, and perspectives are different from our own - to be more motivated and take the perspectives of others and have a better understanding that differences don't need to divide people - us to foster an appreciation for group differences and similarities - improves decision making because of an increase in creativity innovation - Mean greater acceptance of people from different cultures, races and beliefs - Leads to greater participation in community service and civic engagement
Email "Don't's"
- use captial letters -sarcasm - forward emails w/o consent -reply all -use slang - innappropriate salutations -multiple fonts - text speak (b4) -send angry emails - don't foget emails are permanent
Ways to Serve
- volunteer your time - offer expertise - collect goods for people in need - raise funds - buy from local companies that give back - advocate for others - practice deliberate acts of kindness
Email "Do's" part 2
- wait before sending a senstive email, make sure you want to - account for tone -be brief/concise - fill in the "to" line after proofreading - ask someone to review the email if it's sensitive
Ways to equip yourself with easy conversation starters
- watch the news - Read articles from a professional journal or mainstream publications - Follow one or more blogs related to issues and topics relevant to the organization/industry - Listen to the CBC about events/initiatives happening locally and around the world that might be relevant to the organization
Form and administrative duties (what do I need to fill out)
- work in school = Vulnerable sector check
5 Zones of Professional Etiquette: with mobile devices
-Avoid loud or obnoxious ringtones -Mute phone in meetings -Don't take or make calls where it will disrupt others -Don't take pictures or video without permission -Don't use voice input in a way that disrupts others -Don't use your device during meals -Follow company norms for taking notes during meetings
5 Zones of Professional Etiquette: online
-Avoid personal attacks -Don't hijack threads -Follow basic expectations of spelling, punctuation, and capitalization -Practice safe digital hygiene (virus protection) -Don't share inappropriate material -Remember that digital is forever
5 Zones of Professional Etiquette: on the phone
-Be conscious of how your voice sounds (tone) -Be courteous when you call -Convey a positive, professional attitude when you answer -Use voicemail and unified communication to help callers -Be considerate when leaving voicemail messages, as brief as possible
5 Zones of Professional Etiquette: in social settings
-Be mindful whenever you represent your company -When introducing yourself, briefly describe your role -When introducing others, help them ease into a conversation -When dining choose foods that are easy to eat -Be conscious between balance of social/business balance -Be cautious with alcohol consumption
If encountering ____ tell supervisor
-Injuries (including minor injuries and "near-misses") -Safety hazards (cords that could be tripped over, wet floors) -Vandalism -Equipment problems -Theft or loss of items -Program disruption -Physical, verbal or emotional abuse -Sexual Harassment -Others are engaging in unsafe behaviour
What does Community Look like?
-One way to consider community is Geographically (a city, region or province) - which then offer sub-communities within them... university community, a music-based community, a religious or ethnic community.
Points made in video: 5 Zones of Professional Etiquette
-Professional etiquette is really another way of saying respect -It is a key to successful communication and collaboration -No one wants to work with rude or embarrassing people -Digital/mobile devices and connectivity can make matters worse
5 Zones of Professional Etiquette: in the workplace
-Respect other people' time -Don't interrupt Watch your language -Dress appropriately and practice good personal hygiene -Respect personal space -Don't gossip -Be mindful of noise levels -Keep politics and other volatile topics out of the workplace
How can you Ensure the sustainability of a project?
-Sharing information and knowledge about project with others in the community -Making the transition (of when you leave) easier for those within
5 Key Elements of Active Listening
1. Pay Attention 2. Show that you are Listening 3. Provide Feedback 4. Defer Judgement 5. Respond Appropriately
Why is it Important to Communicate Effectively?
-allows us to better understand the person/situation -allows us to better express our goals, needs and thoughts and helps others better understand us -enables us to better solve problems and resolve differences, so reduces conflict, disagreements and discontent -helps to build trust and respect in relationships
8 reasons why teamwork is important. Reasons 1-4
-creates synergy - where the sum is greater than the parts; -supports a more empowered way of working, and can be more efficient in the long run; -encourages multi-disciplinary work where different voices and perspectives can be offered and heard; -fosters flexibility and responsiveness, especially the ability to respond to change;
Types of CSL Opportunities
1. Placement-based CSL 2. Project-based CSL 3. Co-curricular CSL
4 attributes of prof. image
-effective communication -appropriate personal behaviour -use of suitable manners and etiquette -appropriate professional appearance -Statistics show that 80% of employees feel that swearing in the workplace is unacceptable
Start Small
-organize a food drive - conserve water by reducing shower times - coach a youth sports team
Reasons why teamwork is important 5-8
-promotes the sense of achievement, equity and camaraderie; -can result in new relationships and connections; -expands knowledge base; -exposes individuals to different perspectives and can expose individuals to diversity.
Implications of professional image
-selection on projects - inclusion in social settings with clients - selection for presentations - promotions - performance ratings - overall competitiveness in numerous situations
Tips to Communicate Effectively
-simplify thoughts -think about goals and intentions - don't assume someone's level of understanding - ask questions (clarifiy) - try to see their POV -be honest and tactful -don't judge -avoid slang -don't interrupt -don't look at your cell phone -pay attention to body language/ tone - listen actively
Critical Consciousness
-thinking about what you are doing and how it relates to your own life and the lives of others -Ensuring that ethical considerations have a permanent place in your work through self-reflection on one's actions and thoughts, and their potential impact on others. "Do no harm —Shifting one's gaze from self to others, and embodying words and actions that are continually engaged with one's impact on others is at the core of the idea of critical consciousness.
12 Principles of Ethical Conduct - 1 to 4
1. Respond within the limits of your training and skill. 2. Acknowledge your limits openly by saying that you do not know rather than pretending false expertise. 3. When in doubt - consult! 4. Maintain the privacy and confidentiality of others as long as privacy protects the person or people being helped.
2 Main Components of Community Engagement
1. Beneficiary - the person/people that either receive or provide the assistance or act. 2. Focus - objective/goal of the assistance or act
CANDID Approach to Difficult Conversations: 6 Step to effective dialogue
1. Compartmentalize 2. Ask questions 3. Normalize the situation 4. Discuss the details 5. Incentivize the outcome 6. Disengage from the discussion
how to encourage 2 essential elements...
1. Define duties 2. Be clear about group expectations 3. Write down the plan (schedule) 4. check on group member progress (meetings) 5. let everyone have a voice
Ways to encourage 2 Essential Elements to Teamwork
1. Define duties 2. Be clear about the expectations of the group 3. Write down the plan! 4. Check on group member progress. 5. Let everyone have a voice.
The Key issues of Social Justice
1. Economic Inequality 2. Racial Inequality 3. Aboriginal Issues
4 Main Attributes of Professional Image
1. Effective communication 2. Appropriate personal behaviour 3. Use of suitable manners and etiquette 4. Appropriate professional appearance
What is the Importance of Community Engagement?
1. Enables collective change 2. Informs and build agreements around issues 3. Creates movement in communities to address local issues
Reflection Process
1. Experience the situation 2. Think about the situation as it happens or afterwards 3. Learn from the experience
things that affect a team
1. Friction 2. Lack of contact 3. Stress and strain
Issues you can face with International volunteerism
1. Gender Issues - exposed to gender inequality 2. Poverty 3. Lack of Education 4. Environmental Sustainability - experience vivid environmental realities
Reasons why Being Part of a Community Can Be Important
1. Gives Courage 2. Gives Hope 3. Gives Options/Purpose 4. Gives Constructive Feedback 5. Gives Joy 6. force us into a place of discomfort 7. Socialization 8. Information Flows
What to consider when choosing the organization that is right for you
1. Organization's goals, values, and philosophy 2. Organizations expectations 3. Criteria / Qualifications / Skills 4. Application Procedure and Training 5. Financial Obligations
2 essential components of both Scholarship and Volunteerism
1. Selection and achievement of morally acceptable ends (outcomes) 2. Morally accepted means to those ends (how to achieve those outcomes) So, we have to be careful about what we want to achieve as an end goal and how we go about achieving it
Individual Benefits from being a member of a community
1. Sense of Belonging 2. Mutual Support 3. Greater Influence 4. Exploration
3 Pillars of Sustainable Communities
1. Social Equity 2. Economic Viability 3. Environmental Protection
Benefits of International Volunteerism
1. Socio-cultural - Working with diverse groups, forming friendships and relationships, contributing to a foreign country 2. Personal - learning a new language, building skills (confidence, self-worth, resilience), become more open minded
What to do BEFORE a placement begins..
1. Think about commitment 2. Plan for travel time if necessary 3. Forms and administrative duties 4. Do your due diligence 5. Contact your community partner
Purpose of Community Engagement
1. To engage in relevant and meaningful experiences within the community. 2. To enhance your academic learning. 3. For reflection and assessment
Top 3 Reasons for Volunteering
1. To make a contribution to the community 2. To use skills and experiences in future experiences 3. having been personally affected by the cause the organization supports
2 Essential Elements to Teamwork
1. Trust 2. Accountability
What are the 5 Experiential Learning Models?
1. Volunteerism 2. Community Service 3. Internship 4. Field Education 5. Service-Learning
Two Examples of "Dark Side of Community"
1. Westboro Baptist Church Community 2. MS13 Gang
5 things that can be learned through teamwork
1. You can learn content, as in "master the material". 2. You can learn content at those deeper levels we equate with understanding. 3. You can learn how groups function productively. 4. You can learn why groups make better decisions than individuals. 5. You can learn how to work with others.
What 3 things can community be?
1. a geographic location 2.Based on similar interest 3. Based on affiliation or identity
8 reasons why Teamwork is Important
1. creates synergy - where the sum is greater than the parts; 2. supports a more empowered way of working, and can be more efficient in the long run; 3. encourages multi-disciplinary work where different voices and perspectives can be offered and heard; 4. fosters flexibility and responsiveness, especially the ability to respond to change; 5. promotes the sense of achievement, equity and camaraderie; 6. can result in new relationships and connections; 7. expands knowledge base; 8. exposes individuals to different perspectives and can expose individuals to diversity.
Video: 5 Zones of Professional Etiquette
1. in the workplace 2. online 3. on the phone 4. in social settings 5. with mobile devices
5 things that can be learned through teamwork
1. learn content/ master the material 2. learn content at a deeper level and gain understanding 3. learn how groups function productively 4. learn why groups make better decisions than individuals 5. learn how to work with others
How to be an active listener
1. pay attention 2. show that you're listening 3. provide feedback 4. defer judgement 5. respond appropriately
An ethic of both scholarship and volunteerism must include two essential components:
1. selection and achievement of morally acceptable ends (outcomes), and 2. morally acceptable means to those ends (how to achieve those outcomes). Basically, be careful about what you want to achieve as an end goal and how you go about achieving it.
How many Principles of Ethical Conduct are there?
12
12 Principles of Ethical Conduct - 5 to 8
5. Show respect for others and for human dignity. 6. Understand your own personal biases and avoid imposing these biases on others. 7. Continue to behave appropriately when working with persons for whom you feel some aversion or dislike. 8. Act appropriately when working with persons for whom you feel attraction
Non-verbal communication
80-90 of comminication is body language
12 Principles of Ethical Conduct - 9 to 12
9. Knowing and managing your emotional response while helping another is crucial to your own well-being and to your ability to help. 10. Take responsible action if you learn about illegal behaviour. 11. Remember that you are a role model! 12. Maintain integrity and do not promote hearsay in commenting on professional relationships with others.
How does Roots of Empathy work?
A baby (tiny teacher) is brought into the classroom and allows for students to connect to babies humanity on a deep emotional level
Elizabeth May
A lawyer, writer and international environmentalist devoted to making and sustaining environmental change
Aboriginal Issues
Aboriginal People have a long history of oppression and its effects that are still present in their communities today including: - Poverty - Poor Health - Lack of adequate housing - Substance Abuse Ex: in 2003.. estimated 52% of Aboriginal children were poor in 1999/2000... approx. 1 in 2 houses in First Nations Communities were considered inadequate
What is a Team?
According to Oxford Dictionary a team is defined as: - " two or more people working together."
What is Teamwork?
According to Oxford Dictionary teamwork is defined as: - " the combined action of a group, especially when effective and efficient"
5. Respond Appropriately
Active listening is a model of respect and understanding - Be candid (truthful and to the point), open, and honest with your response - Assert your opinions respectfully - Treat the other person in a way that you think he or she would want to be treated
Stakeholders in a community
Agencies, organizations, institutions (universities/colleges and government)
Marginalization from Community
Although the goal of community is to bring people together... sometimes it can exclude people ex: difference in education, social status, race, gender, and physical ability
Dining and Body Language
As humans we naturally bond over food... possibility that at some point during placement or community agency you will be expected to have a meal together - In most cases meals will be consumed in informal settings and require basic politeness
Trueing your wheels
Asking for what you need e.g. praise, gratitude
Mike Morrice
Co-founder and Executive director of Sustainable Waterloo Region (a WLU Alumni)
Information Flows
Communities work well with public bodies, offers insight into the way things work and how to make them better
Gives Hope
Community can provide hope to push forward in hard/painful times
Define Duties
Be sure to talk about who is responsible for what, at the outset or beginning of a project or task.
How do you build a positive and successful community?
By bringing people together by establishing and maintaining long-term relationships
CANDID approach
C: CompartmentalizeA: Ask Questions N: Normalize the situation D: Discuss the details I: Incentivize the outcome D: Disengage from the discussion
active listening
Empathic listening in which the listener echoes, restates, and clarifies. A feature of Rogers' client-centered therapy. Try repeating their words in your head
Engagement
Describes broad range of interactions between people
Katherine Pearson
Director of the "Social Innovation Generation" initiative
How to Practice Reflection
Discussions Journalling about it
Criteria / Qualifications / Skills
Do you meet all the criteria to volunteer? - may need police record check - may require lifting and/or walking (canvassing) - need to have good listening skills, patience, compassion, empathy (Crisis Centers, hospitals, schools)
Length of Commitment for a Placement
Do you want a one-off assignment or a short/long term commitment? Good idea to start with short-term then can increase after. PLUS consider what time of day you are available
Video: Do's and Don'ts in a Professional Workplace
Do: - Dress appropriately, in general overdressed is better than underdressed - Be punctual, makes for a reliable employee - Maintain good Communication - Stay motivated - Be Respectful and Courteous to fellow co-workers - Appreciate the chain of command Don't: - Arrive unprepared - Participate in innapropriate conversations - Engage in non-work related activities (do homework, make personal calls)
First Aid Kit
Don't forget to find out where the first aid kit is stored! - Plus what forms might you need to fill out in the case of someone requiring care - Even simple care measures (band-aid) need to be documented
Diversity: Individual Differences
Ethnicity, Race, Gender, Sexual Orientation, socio-economic status, religious beliefs, marital status, parental status, age, education, occupation, language, geographic location
Economic Inequality
Extent that income and wealth is unevenly distributed among world's population ex: In 2012 the 100 highest paid CEOs made made 171 times more than the average Canadian worker - 194 times more than the average Canadian Women
What does community engagement at Laurier look like?
Falls under the name "Community Service-Learning"
Jean Vanier
Founded L'Arche in 1964
1. Pay Attention
Give the speaker your undivided attention, and acknowledge the message - Look at the speaker directly - Put aside distracting thoughts - Avoid being distracted by environmental factors (ex: side conversations) - "Listen" to the speaker's body language
The "Glue" and "Oil" of teamwork
Glue - Which keeps a team "together" - Bond which promotes strength, unity, reliability and support Oil - which makes the team "work" - Can enable smoother movement towards desired outcomes - Can prolong movement forward momentum - Help teams to overcome obstacles
What causes you to attach meaning to a location?
Has a lot to do with the connections that you make while in that place
Ask
If you are unsure about procedures, policies, equipment, or a specific task, ask someone. It's better to ask then to have a problem.
Points made by Tony Robbins - Art of effective communication (Video)
Magic or Rapport - Rapport is Power - Rapport means total responsiveness between people - Questions don't create rapport Rapport is created by feeling of commonality - key to creating commonality is Matching and Mirroring - people like people who are like themselves, or are like how they would like to be
Community Engagement
People working collaboratively, through inspired action and learning, to create and realize bold visions for their common future
Roots of Empathy
International organization that was founded in 1996 by Mary Gordon - offers empathy based programs for children, is part of the school curriculum in Ontario
4. Defer Judgement
Interrupting is a waste of time and frustrates the speaker - Allow the speaker to finish each point before asking questions, don't interrupt with counter arguments
Gives Joy
It is FUN! provides memories that last a lifetime
What is Diversity?
It means understanding that each individual is unique, and recognizing our individual differences
Write down a Plan!
Make a schedule of tasks/deliverables, and set out realistic and manageable due dates for each. Make sure to share this information with other team members. This way, each member is well aware of their duties and can be held accountable if the tasks are not completed successfully.
Be clear about the expectations of the group
Make sure that goals and expectations for each member are set from the outset and, if possible, become a part of this process. You may also want to communicate about time commitment and what is realistic in terms of deadlines, etc.
Let everyone have a voice.
Make sure to listen to others and to participate in discussions and planning the steps listed above. While it can be a challenge, allowing all members to contribute their opinions is important in establishing trust among group members. If members feel valued, they may be more inclined to want to contribute.
Financial Obligations
Many organizations and nonprofits that offer international volunteer experiences require the volunteer to pay for the experience. Important to know what is an isn't included in fee (travel, housing, food)
Location of Placement
Need to think where you want to be engaged, in your own community? Overseas? Need to consider travel accommodations to and from
3. Provide Feedback
Our personal filters, assumptions, judgements, and beliefs can distort what we hear. As a listener, your role is to understand what is being said. This may require you to reflect what is being said and ask questions - Reflect what has been said by paraphrasing. "What I'm hearing is", and "Sounds like you are saying", are great ways to reflect back - Ask questions to clarify certain points. What do you mean when you say. "Is this what you mean?" - Summarize the speaker's comments periodically
Email and Electronic Communication
Primary difference between face-to-face communication and electronic communication is that non-visual electronic communication lacks body language and non-verbal cues
Sustainability from an Environmental Perspective
Projects and initiatives to make our world a better place
What to do if you're unsure of Health and Safety Policies and Procedures
Questions to ask: - Who is my primary contact person and placement supervisor? - What do I need to know about working with the clients? How should I act? What are my duties? - What duties am I not to perform, or activities in which I should not be engaging? - What safety protocols, policies, and procedures do I need to know (e.g. infection control, theft, inappropriate client/volunteer behavior)? - What am I supposed to do the activation of these protocols, or if I am approached with unacceptable behaviour? - Are there guidelines or tips for safety for volunteers within the organization? - What are appropriate and inappropriate terms, language, and actions for my work with your organization? - What is appropriate dress and presentation for your organization?
Reading: Why we stink at Difficult Conversations
Relationship strength: to what degree people can be totally honest and authentic with each other Ineffective dialogue is in genes - Have all learned to use high-relationships-strength communication skills in low-relationship-strength situations - 15% of people are perfectly reasonable, 15% are perfectly horrible, and other 70% are not hyper-reasonable and not total jerks
Follow the Rules
Rules exist for a reason - to keep everyone safe and make sure things run smoothly. Follow the rules of your organization, and stick to the task you have been assigned.
*Article* "Reasons why you can and should get engaged in your community"
Says, community service can inspire teens
Check on group member progress.
Schedule times to meet or discuss where everyone is at in terms of their tasks. If a member seems to be falling behind, offer suggestions about how to accomplish the task within the set timeline.
Topics of Conversation
Stay away from negative conversation - Never tell rumours or point out major flaws in people If you feel conversation going sour... switch the tone as soon as possible - Close negative topic, as a question to redirect conversation - If all else fails... talk about the weather, but keep conversation positive
Individual Members in a Community
Students, grandparents, parents, educators, health professionals, etc.
Definition of team and teamwork
TEAM: two or more people working together TEAMWORK: The combined action of a group, especially when effective and efficient. not the same thing, teams don't work w/o teamwork
Sometimes situations arise that can pose ethical conflicts and result in a negative outcome
The desire to help combined with other conflicting motivations (such as enhancing resume, volunteerism, etc.) ex: unethical action - To deceive or trick a person into participating in any activity with promise of benefits that cannot be delivered -Not acceptable to use another human solely as a means to a desired end
Basic guidelines to follow about Appearance/Attire
These are all Setting/Context Specific - Find out from your supervisor if there is a dress code or guidelines around appropriate dress. - Be clean and neat, including your fingernails, teeth, shoes, hair and face. - Wear a conservative outfit that is appropriate to the organization. - Depending on the placement, be aware of visible body piercing (nose, eyebrow, tongue, etc.) and be cognizant if you wear scented products (for allergy reasons). - Smile; be friendly. - Avoid being too loud or disruptive, particularly if you work in a setting that is open-concept or a shared space and respect people's privacy (in a shared space you may overhear personal conversations etc. - If you break it fix it. - Be punctual for placements and meetings. It is rude to leave others waiting and it sends the message that your time is more important than theirs. - Turn off your phone, or put it on mute. You should not use it, or answer it during your placement/project hours (unless of emergency).
Current Skills for a Placement
Think about current skills that you possess that you could make use of and refine in a placement In addition, you can learn new skills with community engagement
Can Join a community group
Think about something you are passionate about - climate change and environmental groups - food banks - outreach programs
Type of Work/Tasks for placement
Think about what type of work you are interested in: Physical Labour, Canvassing, Stuffing Envelopes. Important to identify what type of tasks you are and are not willing to do
Critical Consciousness
Thinking about what you are doing and how it relates to your own life and the lives of others - Ensuring ethical considerations have a permanent place in your work, through self-reflection on one's actions and thoughts and their potential impact on others. - Shifting one's gaze from self-others, and embodying words and actions that are continually engaged with one's impact on others
Socialization
be exposed to and internalize socials standards + social norms that benefit the group
Do your due diligence
be sure you do some background research - think of placement/project like a job
2. Show that you are Listening
Use your own body language and gestures to convey your attention - Nod occasionally, smile and use other facial expressions - Note your posture and make sure it is open and inviting - Encourage the speaker to continue with small verbal comments like yes and uh huh - Match and mirror (Tony Robbins Video)
Take Care of Yourself
Volunteers are sometimes exposed to complex situations Ex: For example, volunteers at crisis hotlines, suicide prevention lines, or social service organizations may be exposed to challenging information. - If you find yourself in these situations, expect to be emotionally impacted, so take measures to take care of your emotional needs.
Matching and Mirroring
You can practice this with active listening engaged - Idea is that people like people who are like themselves! - You can mirror body language, speed of your voice, volume, and even word choice - Both of these develop Rapport with other person, therefore communication improves
Interests and Values for a Placement
You will feel greater motivation to contribute to a volunteer experience that you have value in..... PLUS it is just as important to think about what you are NOT interested in
Racial Inequality
a disparity in opportunity and treatment that occurs as a result of someone's race Ex: In Canada only 14% of white people live in poverty... but in other ethno-cultural groups it is more pronounced: - 32% Aboriginal - 35% South Asians - 45% Africans - 45% Blacks and Caribbeans - 45% Aras and West Asians
International Volunteerism
a meaningful, eye-opening experience that offers opportunities, relationships, and activities that are not available within local communities.
esprit de corps
a sense of unity and enthusiasm for common interests and responsibilities. This feeling is developed among a group of persons closely associated in a task, cause, enterprise, etc.
Reflection is
an active process whereby an individual can gain an understanding of how historical, social, cultural and personal experiences have contributed to professional knowledge and practice
L'Arche
an international federation of communities spread over 37 countries for people with developmental disabilities and those who assist them
Gives Courage
being around people who encourage you
effective communication involves
attentive listening, tone, body language, and recognizing and understanding others' emotions, as well as your own. Clear and appropriate.
Community
broad term used to define groups
Goals and Expectation of Placement
by having clearly defined goals, objectives, and expectations, you will have a better chance of finding opportunities that will allow you to achieve them
Choosing the right placement
community engagement and volunteering can be a very rewarding and fulfilling experience.. the key is to find an opportunity that matches your goals, interests, and skills
Sustainability from a Survival Perspective
continued existence or survival of a project or idea
Community Service?
engagement of students in activities that primarily focus on the service being provided, plus the benefits the service activities have on the participants/volunteers.
Volunteerism?
engagement of students in activities that the focus is on the service being provided, plus the primary intended beneficiary is clearly the service recipient
Application Procedure and Training
familiarize yourself with application procedure and necessary training. May require: - resume - interview - List of Experiences - Police check In Regards to training.. ask if it offered, what kind of training it is, if you'll be required to attend an orientation session
Place
has unique physical and human characteristics (was hot, cold, fuzzy)
Art of effective communication - Tony Robbins (Video)
he was wearing a black golf shirt + women he had volunteer did not like his face getting close to hers
Social Innovator
individual who strive to promote social justice
Community Service-Learning (CSL)
integrates meaningful community service with classroom instruction and critical reflection to enrich the learning experience and strengthen communities for the common good
Confidentiality definition
intended to be kept a secret
Respect for Human Dignity
is a key principle of ethics in any type of context - Involves protecting the multiple and interdependent interests of the person - From bodily to psychologically to cultural integrity
Gives Constructive Feedback
it is necessary for growth to receive constructive feedback
Be Prudent!
know your surroundings and travel route - ex: if you are using public transit or walking, familiarize yourself with your route beforehand. If you need help, or need to take an alternate route, would you know where to go? - Avoid walking alone after dark, and pay attention to your surroundings. - Avoid using headphones, and any displays of cash, electronic equipment, expensive clothes, and accessories. - If you have to return home late in the evening, you might consider letting a friend or roommate know your estimated time of arrival - If you are part of a group, and could possibly get separated, organize a meeting point.
Organizations expectations
need to know what they expect in regards to: - time commitment - tasks - responsibility - professional image (how you dress)
Primary reason for engaging with community should be
opportunity to learn and to teach others
dove real beauty sketch
point of video - youre more beautiful than you think. We view others and ourselves differently because we value different characteristics.
Service-Learning?
programs are distinguished from other approaches to experiential education by their intention to equally benefit the provider and the recipient of the service
What is Internship?
programs engage students in service activities primarily for the purpose of providing students with hands-on-experience that enhance their learning or understanding of issues relevant to a particular field of study
Field Education?
programs that provide co-curricular service opportunities that are related, but not fully integrated with their program.
**Video** The Power of Volunteering
says, volunteering is inspiring, it builds connections, helps others, it takes time, it changes lives, it is taking action
Robin Hood
some view his actions as ethical while others don't. -ethics is about how we choose to interact with the world
International Service Learning
structured academic experience in another country where students participate in activities that address previously established community needs.
Glue and Oil analogy
teamwork is like two compounds GLUE: keeps the team together, a bond which promotes strength, unity, reliability and support. OIL: makes the team work. It can enable smoother movement towards desired outcomes, can prolong forward momentum, and can help teams to overcome obstacles.
Progressive reflection
thinking about something as you are engaged with it
Force us into a place of Discomfort
this can create change and growth in a person
2 essential elements for building relationships in professional settings
trust and accountability
Gives Options/Purpose
without a community life can be lonely, not events to attend, or people to be around
Identity During International Volunteerism
you can be challenged to reconsider who you are as a person, as well as your role within your community and the global world.
contact your community partner
you will need to initiate contact with your placement