UWYO Business Ethics Final

integrity

Act with honesty in all situations

You can communicate organizational principles and values.

As a lower-level employee, how might you be able to ethically influence new hires?

trust

Build trust in all stakeholder relationships

Support from top management and frequent communication with employees

Collectively look for ethical solutions or alternatives

rule of law

Comply with the spirit and intent of laws and regulations

viability

Create long-term value for all relevant stakeholders

a simple rule to remember...

Doing what is right prevails over self-interest when the two appear to be in conflict.

fairness

Engage in fair competition and create equitable and just relationships

promote leader-follower congruence

Good communication skills __________.

respect

Honor the rights, freedoms, views, and property of others

The code of conduct is not effectively communicated to employees.

How might a comprehensive code of conduct prove ineffective in curbing misconduct?

Demonstrate ethical values through role modeling

How should ethical leaders manage their employees?

one-way communication

In a rigid hierarchical organization, communication generally consists of ______________.

take responsibility for ethically meeting stakeholder needs.

Leaders who display good character________________________.

ethical complacency

Leaders with an avoiding conflict management style are more likely to exhibit ______________.

How can ethical leaders increase employee empowerment?

Make discussions about ethics commonplace.

What should an ethical leader do in managing an ethical dilemma?

Select the most desirable path in a situation in which no decision is optimal.

objectivity

Separating the people from the issue in an ethical conflict situation allows the leader to approach the conflict situation with more __________.

Develop and manage systems to maintain an ethical culture

To help prevent misconduct, ethical leaders should:

Collectively look for ethical solutions or alternatives

What actions can teams take to aid in the ethical decision making process?

Good communication skills

What do all effective ethical leaders share in common?

Right or wrong, acceptable or unacceptable conduct in an organizational environment

What is organizational ethics?

In response to co-workers help making a deadline, you assist them with a similar crisis

Which situation demonstrates reciprocity?

Leaders often make the final call on major decisions.

Why are leaders important even in a democratic organization?

Recognizing

__________ occurs when ethical leaders observe and identify ethical risk areas.

Core Values

core values of northwestern mutual

corporate culture

create a culture of doing the right thing

Inspiring people to align their actions with intentions to enjoy financially secure lives

mission of northwestern mutual

dialogue

occurs when both the communicator and receiver considers the unique worth of the other party and tries to understand what the other is communicating

poor moral education ignorance cognitive bias

poor moral education ignorance cognitive bias

accountability

Accept responsibility for all decisions

To meet performance goals

According to Ethics Consultant, David Gebler, most unethical behavior is committed ______________.

They do not face retaliation for good faith reporting.

According to most companies' ethics codes, what happens to whistle blowers if their reportings are wrong?

a person's underestimation of his or her own potential to commit misconduct

An "ethical blind spot" refers to ___________________.

intolerance of misconduct

An effective ethics program should show _____________________.

diversity

An effective team should possess which characteristic?

demonstrate both respect and firmness in communication

An ethical leader with good interpersonal communication skills should ____________.

adopt more of a democratic process toward ethical decision making

In order to promote an open communication culture, leaders should ____________________.

transparency

Maintain open and truthful communications

compliance-based approach

This approach emphasizes obedience to legal requirements.

There always has to be a winner and a loser in a conflict situation.

What do zero-sum leaders believe?

Internal reporting is perceived to be ineffective.

What does external whistle blowing often indicate about a firm's corporate culture?

Whistle blowers have been fired for reporting.

Why is external whistle blowing a serious decision?

They might give in to employees making unethical decisions.

What is a downside to being a variable-sum leader?

an ethics program

What is a necessary component of an ethical corporate culture?

Each side has to give something up.

What is a potential downside of overusing the compromising style of conflict management?

power differentials

Which of the following is a barrier to communication between leaders and followers?

values

Which of the following is an important part of an organizational culture?

Employee feedback

Which of the following is important in catching misconduct internally before it becomes a major issue?

use of neutral language

Which mediation skill is important for an ethical leader to have in a conflict situation?

ALl: C. How the company responds after discovering the misconduct D. How stakeholders perceive the company's response E. The length of time it takes for the company to resolve the issues

Which of the following factors impact the length of time it takes for companies to recover from ethical misconduct?

Ethical conflicts can be used to identify ethical issues.

Why might ethical conflicts be important to an ethical culture?

They give the firm an opportunity to learn from its mistakes.

Why might ethics mistakes actually improve an organization in the long-run?

It can establish credibility and increase morale among employees.

Why might listening be just as important as speaking for an ethical leader?

litigation

According to the information shared in this section, ________ might provide a solution to a disagreement, but it is unlikely that both parties will be happy with the decision.

an objective third party helps two parties settle their differences

What does mediation involve?

It can lead to excessive risk taking.

What is a disadvantage of small group communication and decision making?

When the group moves toward a more extreme position than what each member would have done individually.

What is group polarization?

Their tendency to be socially isolated from employees

What is one of the disadvantages higher-level executives face when overseeing an ethical climate of the organization?

Identify a potential ethical issue before it snowballs into a crisis.

What is the best way to avoid an ethical misconduct disaster?

An investigation into the ethical climate of the firm

What is the definition of an ethics audit?

identifying the ethical issue

What is the first step toward making an ethical decision?

Leaders might allow unethical employees to continue their misconduct.

What is the problem with an accommodating style of conflict management?

They score high on assertiveness.

What might be true of leaders who adopt a competing style of conflict management?

Immediately report to your immediate supervisor.

What should an employee do after discovering illegal conduct?

Bring the discussion back to the core issues.

What should an ethical leader do if a conflict begins to escalate?

Select the most desirable path in a situation in which no decision is optimal.

What should an ethical leader do in managing an ethical dilemma

legitimate

When handling a conflict situation, it is important for a leader to realize that the other party's concerns are _________.

When compromise would break a law.

When might a zero-sum conflict approach be necessary?

Coercive leadership

Which leadership style is likely to be ineffective at promoting ethical conduct?

assessment

Which of the following is part of the discovery process?

time theft

Which of the following items tends to be the most observed misconduct in the workplace?

Conflicts provide an opportunity to listen to the other party's viewpoints.

Which of the following statements is true regarding organizational conflict?

Co-workers can be ethical role models, especially when the manager is distant.

Which statement about organizational ethical role models is true?

They limit communication to need-to-know information.

Which statement best describes how autocratic leaders communicate?

It helps leaders identify the firm's strengths and weaknesses

Which statement is true about employee feedback?

They fear uncovering misconduct could harm the firm's reputation.

Why are managers reluctant to engage in the discovery process?

They provide guidance for employees and leaders in making ethical decisions.

Why are principles and values so important to companies?

Followers are rewarded based on whether they serve the leader's best interests.

Why is an organization characterized by workplace politics perceived negatively by employees?

Leaders desire to meet the needs of others but adhere to their own goals and values.

Why is the collaborating style of management most favorable to ethical conflict resolution?

It bases decisions on the goals and values of the firm.

Why is the mixed-motive conflict management style considered to be the most effective?