Week 3 Ch 9 Study Guide
________ or failed appointments occur when patients do NOT show up to keep appointments. No-shows Misses No-gos Skips
No shows
Which condition should the assistant consider an emergency? Numbness after a cast application Pain when urinating Unusually heavy vaginal bleeding All of these
Numbness aster a cast application
The receptionist should confirm a patient's appointment over the phone by asking the patient to repeat the ________ of the appointment. time date location All of these
All of these
If preprinted materials are used to explain a surgical procedure, the medical assistant does not need to provide additional explanations. True False
False
Building a free time block into the daily office schedule at the same time each day is very important. True or False?
True
Modified wave scheduling helps avoid the possibility that any patient would have to wait 45 minutes to be seen by the physician. True False
True
The purpose of ________ scheduling is to begin and end each hour on time. day time wave clock
Wave
Scheduling by ________ involves scheduling patients who require similar procedures and examinations during a particular block of time. modified wave grouping procedures open hours system specified time
Grouping procedures
Individual healthcare providers must ensure that any computerized product purchased for the medical practice addresses ________ compliance issues. HPPA HIIPA HIPAA HIPPA
HIPAA
A(n) ________ facilitates the coordination of appropriate time segments for staff, patients, and the practice's available equipment. scheduling system coordination system timing system organization system
Scheduling system
With ________ scheduling, the time allocated to each patient depends upon the reason for the office visit or the type of examination or testing that is to be done. specified time double booking wave modified wave
Specified time
________ is the process of sorting or grouping patients according to the seriousness of their conditions. Filtering Discrimination Assessing Triage
Triage
