Work Communication Module 7

Which characteristics of a team best ensures that workers have current knowledge and skills?

Clarity of roles and responsibilities

Which of the following are important guidelines for effective writing?

Consider your audience and proofread

Two logistics students, Mark and Sarah, are discussing communication in the logistics environment. Mark says that if you do not understand what a speaker is saying, you should interrupt them to seek clarification. Sarah says that restating something in your own words is one way to ensure that you have correctly understood the speaker's message. Which student - Mark or Sarah - is correct?

Sarah is correct

Two logistics students, Mark and Sarah, are discussing communication in the logistics environment. Mark says that communication is not effective unless it is understood by the receiver. Sarah says that communicating effectively is critical to ensuring that correct products are delivered to the correct customer at the correct time. Which student - Mark or Sarah - is correct?

both are correct

Two logistics students, Mark and Sarah, are discussing communication in the logistics environment. Mark says that most service failures in logistics can be traced back to breakdowns in communication. Sarah says that many communication problems are the result of small mistakes, such as speaking to quickly, but they can lead to costly errors. Which student - Mark or Sarah - is correct?

both are correct

Two logistics students, Mark and Sarah, are discussing communication in the logistics environment. Mark says that when writing or speaking it is important to consider your audience. Sarah says that you should always double check documents for accuracy. Which student - Mark or Sarah - is correct?

both are correct

Which problem-solving step calls for the team to examine the strengths and weaknesses of each alternative solution?

choose the best solution

Which of the following are important guidelines for effective speaking?

consider your audience, ask questions, and use appropriate tone

Clarity about roles and responsibilities is NOT essential to achieving team goals.

false

Defining the problem clearly is NOT necessarily the first step in finding a solution.

false

Miscommunication does not affect a company's profitability.

false

Poor communication never effects a company's ability to fulfill orders on time.

false

Preview, Question and Visualization are three strategies to improve your:

reading skills

Communication is not effective unless it is understood by the receiver.

true

Disagreements among team members can help the team make better decisions, while conflicts disrupt work and need to be resolved efficiently so that the team can get on with its work.

true

Most service failures in logistics can be traced back to breakdowns in communication.

true

The Internet and Electronic Data Interchange (EDI) allows a customer's computer to communicate directly with a supplier's computer 24 hours a day, seven days a week.

true

Which of the following describe internal communication?

with coworkers, supervisors and other shifts

Which of the following describe external communication?

with customers and delivery drivers