1
Broadband
A high speed internet connection that is always connected. Refers to anything greater than 2 mbps.
What is a project milestone?
A key date by which a certain group of activities must be performed.
Metropolitan Area Network (MAN)
A large computer network usually spanning a city. Most colleges universities and large companies that span a campus use an infrastructure supported by MAN
Wireless LAN (WLAN)
A local area network that uses radio signals to transmit and receive data over distances of a few hundred feet.
Wireless Fidelity (Wi-Fi)
A means by which portable devices can connect wirelessly to a local area network, using access points that send and receive data via radio waves.
What is trend analysis?
A trend is examined to identify its nature, causes, speed of development, and potential impacts
Wireless WAN (WWAN)
A wide area network that uses radio signals to transmit and receive data. Divided into 2 categories 1) Cellular communication systems and 2) Satellite Communication Systems
A(n) ____________ computer use policy contains general principles to guide computer user behavior
A(n) ____________ computer use policy contains general principles to guide computer user behavior
Which of the following includes a common reason why change occurs?
A. A misunderstanding of the initial scope B. Shifts in planned technology that force unexpected and significant changes to the business C. An omission in defining initial scope D. All of the above*
The banking industry has implemented several competitive advantages including ATMs, online bill pay services, and electronic statements. Of course, these competitive advantages were quickly duplicated by any competitor that wanted to remain in the banking industry. These were examples of...
Acquiring new technology products and services
5 common characteristics of high quality information
Accuracy, completeness, consistency, uniqueness, and timeliness
Which of the following does not draw a parallel between the challenges in business and the challenges of war?
Accurate and complete information
Inbound Logistics
Acquires raw materials and resources and distributes to manufacturing as required.
____________ maintenance makes changes to increase system functionality to meet new business requirements.
Adaptive
Which of the following is not a common type of test performed during system testing?
Adaptive testing
An organization processing personal data of a person living in the EU must comply with which of the following principles?
Adequate, relevant, and not excessive
Enterprise architects require ____access so they can perform such functions as resetting passwords or deleting accounts
Administrator
_______________ is software to generate ads that installs itself on a computer when a person downloads some other program from the Internet
Adware
What type of revenue generation model is Google using when it generates revenue by allowing advertisers to bid on common search terms?
Adwords
Intermediary
Agents, software or businesses that provide a trading infrastructure to bring buyers and sellers together
The _________ methodology aims for customer satisfaction through early and continuous delivery of useful software components developed by an iterative process with a design point that uses the bare minimum requirement.
Agile
Which methodology aims for customer satisfaction through early and continuous delivery of useful software components developed by an iterative process with a design point that uses the bare minimum requirements?
Agile methodology
Which of the following represents the bus topology?
All devices are connected to a central cable or backbone.
Broad Network Access
All devices can access data and applications
The structure of an organization is similar to a pyramid. The different levels require different types of info to assist with which of the following?
All of the above Decision making, problem solving, opportunity capturing
Online transaction processing (OLTP) is the capturing of transaction and event info using technology to ______
All of the above Update existing info to reflect new info Store the info Process the info according to defined business rules
What is the primary problem with redundant information?
All of the above: It is difficult to determine which values are the most current It is often inconsistent It is difficult to determine which values are the most accurate
Why do relational databases use primary keys and foreign keys?
All of the above: To create a database To create physical relationships To create logical relationships
Which of the following industries has technology changed the way business is performed?
All of the above: Travel Education Training
What is the ability to present the resources of a single computer as if it is a collection of separate computers, each with its own virtual CPUs, network interfaces, storage, and operating system?
All of the these: System virtualization Server virtualization Desktop virtualization
Which of the following is a type of backup/recovery media?
All of these DVD Disk Tape
Which of the following does a firewall perform?
All of these Detects computers communicating with the Internet without approval Blocks messages without the correct markings from entering the network Examines each message that wants entrance to the network
Both individuals and organizations have embraced ebusiness to do which of the following?
All of these Maximize convenience. Improve communications. Enhance productivity.
Which application are employees most likely to use?
All of these SCM CRM ERP
Why is the global economy becoming more integrated?
All of these The Internet International outsourcing Relaxed borders in the European Union
Which of the following is a reason for the growth of the World Wide Web?
All of these Web pages being easy to create and flexible. Advancements in networking hardware. The microcomputer revolution.
An organization must identify what it wants to do and how it is going to do it. What does the "how" part of this question focus on?
Analysis of project risks
What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers?
Analytical CRM
What encompasses all organizational information and its primary purpose is to support the performance of managerial analysis tasks?
Analytical information
What encompasses all organizational information and its primary purpose is to support the performing of managerial analysis tasks?
Analytical information
Porter's Five Forces Model
Analyzes the competitive forces within the environment in which a company operates to assess the potential for profitability
List and provide a detailed description of all of the activities involved in one phase of the SDLC.
Answers to this question will vary depending on the phase the student chooses.
When building a scalable system that can support new company developments what are the key factors to consider?
Anticipating expected and unexpected growth
What are project deliverables?
Any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project
What is a project deliverable?
Any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project.
What is a program that runs within another application such as a website?
Applet
What does API stand for?
Application Programming Interface
The virtual assistant will be a small program stored on a PC or portable device that monitors all of the following, except:
Application processing
What verifies that all units of code work together and the total system satisfies all of its functional and operational requirements?
Application testing
Business Intelligence
Applications and technologies that are used to gather, provide access to, and analyze data and information to support decision-making efforts
Software
Applications such as email, payroll and instant messaging
Location Based Services (LBS)
Applications that use location info to provide a service. Designed to give mobile users instant access to personalized local content and range from 911 application to buddy finders complements GPS and GIS.
Technology Development
Applies MIS to processes to add value
Neutral Network
Artificial neutral network that attempts to emulate the human brain works. It analyzes large quantities of info. Example: Approved/denied applications
What is a schedule feasibility study?
Assesses the likelihood that all potential time frames and completion dates will be met
What reveals the degree to which variables are related and the nature and frequency of these relationships in the information?
Association detection
What is the difference between asynchronous and synchronous communication?
Asynchronous is communication that does not occur at the same time. Synchronous communication occurs at the same time.
Define the ultimate goal of AI and describe a few current examples of how AI is being used throughout industries.
At Manchester Airport in England the Hefner ASI Robot Cleaner alerts passengers to security and nonsmoking rules while it scrubs up to 65,600 square feet of floor per day. A SmartPump keeps drivers in their cars on cold, wet days. The SmartPump can service any automobile built after 1987 that has been fitted with a special gas cap and a windshield-mounted transponder that tells the robot where to insert the pump. The Miami Police Bomb squad's AI robot that is used to locate and deactivate bombs. Matsushita's courier robot navigates hospital hallways, delivering patient files, X-ray films, and medical supplies. FireFighter AI Robots can extinguish flames at chemical plants and nuclear reactors with water, foam, powder, or inert gas.
What is the continuous process improvement model?
Attempts to understand and measure the current process, and make performance improvements accordingly.
In the relational database model, what are characteristics or properties of an entity?
Attribute
In the relational database model, what is a characteristic or property of an entity?
Attribute
What is a method for confirming users' identities?
Authentication
Which of the following represents the three areas where technology can aid in the defense against attacks?
Authentication and authorization, prevention and resistance, detection and response
Selling Chain Management
Automates order processes from initial customer inquiry to final product delivery
Predictive Dialing
Automatically dials outbound calls and forwards answered calls to an available agent
Sales Force Automation
Automatically tracks all the steps in the sales process. Focuses on increasing customer satisfaction, building customer relationships and improving product sales
What is the top CRM business driver?
Automation/productivity/efficiency
What is the DARPA grand challenge?
Autonomous ground vehicle field test
What addresses the time frames when systems can be accessed by employees, customers, and partners?
Availability
Which of the following is not a key factor an organization should consider when contemplating the buy vs. build decision?
Availability of CASE tools
3 Common Supply Chain Management Metrics
1) Inventory turnover is the frequency of inventory replacement 2) Inventory cycle time is the time it takes to manufacture a product and deliver it to the retailer 3) Back order is a unified customer order for a product out of stock
Primary Enterprise Systems
1) Customer Relationship Management 2) Enterprise Resource Planning 3) Supply Chain Management
Business Continuity Planning
1) Disaster recovery plan 2) Technology recovery strategies 3) Business impact analysis 4) Emergency notification services
Benefits of Business Mobility
1) Enhance mobility 2) Provides immediate data access 3) Increases location and monitoring capability 4) Improves work flow 5) Provides mobile business opportunities 6) Provides alternatives to wiring
5 Categories of AI
1) Expert systems 2) Neutral networks 3) Genetic Algorithms 4) Intelligent agents 5) Virtual reality
What are the three common tools managers use to analyze competitive intelligence and develop competitive advantages.
1) Five Forces Model 2) The three generic strategies 3) Value chain analysis
2 ways an effective/efficient supply chain management system impacts Porter's 5 forces
1) Increase it's supplier power 2) Create entry barriers to reduce the threat of new entrants
3 Processes Driving Sustainable MIS Infrastructures
1) Increased electronic waste 2) Increased energy consumption 3) Increased carbon emissions
What are 3 value activities
1) Marketing and sales 2) Outbound logistics 3)Inbound logistics
3 Main Business Processes Achieved by SCM
1) Materials flow from suppliers and their upstream suppliers at all levels 2) Materials are transformed into semi-finished and finished products the organization's own production processes 3) Products are distributed to customers and their downstream customers at all levels
ERP, the heart
: ERP systems provide a foundation for collaboration between departments, enabling people in different business areas to communicate. The heart of an ERP system is a central database that collects info from and feeds info into all the ERP system's individual application components supporting diverse business functions such as accounting, manufacturing, marketing, and human resources. When info is updated in module, it is updated in all others throughout the entire system.
Product and materials management
: handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
Accounting and finance
: manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
Human resources
: track employee information including payroll, benefits, compensation, and performance assessment, and assure compliance with the legal requirements of multiple jurisdictions and tax authorities.
Human resources is the most common outsourced function.
FALSE IT is the most common outsourced function.
A document management system works with binary rather than text files, such as multimedia file types.
FALSE A digital asset management system works with binary rather than text files, such as multimedia file types.
A foreign key is a field (or group of fields) that uniquely identifies a given entity in a table.
FALSE A primary key is a field (or group of fields) that uniquely identifies a given entity in a table.
Data latency is the time from which data are made available to the time when analysis is complete.
FALSE Analysis latency is the time from which data are made available to the time when analysis is complete.
Which of the below is not an example of a social bookmarking website?
What are project assumptions?
Factors that are considered to be true, real, or certain without proof or demonstration
Operational BI
Form of Bi that helps with immediate actions and results in sales revenue
The _________ of information act allows any person to examine government records unless it would cause an invasion of privacy.
Freedom
hich act allows any person to examine government records unless it would cause an invasion of privacy?
Freedom of Information Act
What is the term that identifies how frequently a customer purchases items?
Frequency
Describe the future trend of outsourcing.
Future trends include (1) outsourcing becoming less of a cost-saving strategy and more an overall context for business, (2) outsourcing is approaching commodity status, (3) companies should look for value-based pricing rather than the lowest possible price. (4) Multisourcing is a combination of professional services, mission-critical support, remote management, and hosting services that are offered to customers in any combination needed.
__________ logic is a mathematical method of handling imprecise or subjective
Fuzzy
What is the ability to model the information system screens for an entire system using icons, buttons, menus, and submenus?
GUI screen design
Your boss, Ty Jacob, has asked you to analyze the music industry using Porter's Five Forces Model. Which of the following represents the threat of substitute products or services in the music industry?
Game systems like Wii and social networks like Facebook.
A(n) __________ chart is a simple bar chart that depicts project tasks against a calendar.
Gantt
What is a simple bar chart that depicts project tasks against a calendar?
Gantt chart
What is included in feedback for a car's system
Gas
Call Scripting Systems
Gathers product detail and issue resolution info that can be automatically generated into a script for the rep to read to the customer
Demand Planning Systems
Generates demand forecasts using statistical tools and forecasting techniques so that companies can respond faster and more effectively to consumer demands through supply chain enhancement
What is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem?
Genetic algorithm
What is the definition of geoeconomic?
Geographic and economic business challenges
_________ seeking analysis could answer the question "How many customers are required to purchase our new product line to increase gross profits to $5 million?"
Goal
What finds the inputs necessary to achieve a goal, such as a desired level of output?
Goal-seeking analysis
Executives of a company deal less with details of the operational activities and deal more with the higher meaningful aggregations of info or "courser" info. What refers to the level of detail in the model?
Granularity
Business Process Model
Graphic description of a process that shows the sequence of process tasks.
What enables organizations to optimize computing and data resources, pool them for large capacity workloads, share them across networks, and enable collaboration?
Grid Computing
What is an aggregation of geographically dispersed computing, storage, and network resources, coordinated to deliver improved performance, higher quality of service, better utilization, and easier access to data?
Grid Computing
Which of the following sustainable infrastructure components is a collection of computers, often geographically dispersed, that are coordinated to solve a common problem?
Grid computing
____________ supports team interaction and dynamics including calendaring, scheduling, and videoconferencing
Groupware
Explain how groupware can benefit a business.
Groupware is software programs that support team interaction and dynamics including calendaring, meeting scheduling, and videoconferencing. Organizations can use this technology to communicate, cooperate, coordinate, solve problems, compete, or negotiate.
What is software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing?
Groupware system
Campaign Management Systems
Guides through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation and success analysis
WiFi Infrastructure
Includes inner workings of a WiFi service or utility including the signal transmitters, towers, or poles along with additional equipment required to send out a signal.
Middleware
Includes several types of software that sits between and provides connectivity for 2 or more software applications.
Firm Infrastructure
Includes the company format or departmental structures, environment and systems
Knowledge
Includes the skills, experience and expertise, coupled with info and intelligence, that creates a person's intellectual resources.
What reports operating results (revenues minus expenses) for a given time period ending at a specified date?
Income Statement
Which of the following is the top reason why organizations launch knowledge management systems?
Increase profits or revenues According to the key reasons why organizations launch knowledge management systems figure, increase profits or revenues.
Which of the following is a business-related consequence of successful software?
Increase revenues
____________ revenues are a business-related consequence of successful software.
Increased
All of the following are advantages of database-stored information except:
Increased information redundancy
All of the following are advantages of database-stored information, except:
Increased performance
Explain the business benefits of outsourcing.
Increased quality and efficiency , reduced operating expenses, outsourcing non-core processes allows businesses to focus on their core competencies, reduced exposure to risk, access to outsourcing service providers economies of scale and expertise and best-in-class practices, access to advanced technologies, increased flexibility, avoid costly outlay of capital funds, reduced headcount and associated overhead expense, reduced frustrations and expense related to hiring and retaining employees in an exceptionally tight job market, reduced time to market for products or services.
As a manager for your company some of your responsibilities include measuring metrics and overseeing company strategies. You observe some critical success factors and see large increases in productivity. What would you suspect would be the primary reason for the large increases in productivity?
Increases in effectiveness
What are the three pressures driving sustainable MIS infrastructures?
Increases in electronic waste, energy consumption, and carbon emissions
Supply Chain Event Management
Increases real-time info sharing among supply chain partners focusing on reducing response time to unexpected events.
Kevin Campbell is an incoming freshman at your college. Kevin is frustrated by the cost of books, tuition, and expenses and he also needs to purchase a rather expensive laptop. In an effort to save money, Kevin begins a Facebook group to find other college students who need to purchase laptops. Soon, Kevin's FB group has close to 100,000 students. Kevin decides to collectively approach different computer companies to see if his group qualifies for a special discount. What business strategy is Kevin using to purchase laptops?
Increasing buying power
Up-Selling
Increasing the value of the sale
All of the following are countries expected to have the largest increases in population between 2000 and 2050, except:
India
Cloud Fabric Controller
Individual who monitors and provisions cloud resources, similar to a server administrator
Which of the following represents the different information formats?
Individual, department, enterprise
Which of the following represents the different information levels?
Individual, department, enterprise
Which of the following is an example of acting ethically?
Individuals copy, use, and distribute software. B. Employees search organizational databases for sensitive corporate and personal information. C. Individuals hack into computer systems to steal proprietary information. D. None of the above.*
Knowledge Workers
Individuals valued for their ability to interpret and analyze info
What refers to the depth and breadth of details contained in a piece of textual, graphic, audio or video?
Info richness
A collaboration system is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of __________.
Information
A decision support system models __________ to support managers and business professionals during the decision-making process.
Information
What is a framework provided by the government of the United Kingdom and offers eight sets of management procedures?
Information Technology Infrastructure Library
What is the set of ideas about how all information in a given context should be organized?
Information architecture
Which of the following is incorrect in reference to a database?
Information is accessed by physical structure
A relational database contains information in a series of two-dimensional tables. How is data contained in a data warehouse and data mart?
Information is multidimensional, meaning it contains layers of columns and rows.
What is it called when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer?
Information partnership
Which of the following is true in regards to the United States?
Information privacy is not highly legislated nor regulated
Which policy contains general principles regarding information privacy?
Information privacy policy
What measures the number of people a firm can communicate with all over the world?
Information reach
What identifies the rules required to maintain information security?
Information security policies
What service delivers hardware networking capabilities, including the use of servers, networking, and storage over the cloud using a pay-per-use revenue model?
Infrastructure as a Service (IaaS)
What are the three cloud computing service delivery models?
Infrastructure as a Service, Software as a Service and Platform as a Service
Which four elements are included in systems thinking?
Input, process, output and feedback
DSS-Systems Thinking
Input-Process-Output Input: TPS Process: What if, sensitivity, goal seeking, optimization Output: Forecasts, simulations and Ad hoc reports
What is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems?
Insourcing
____________ is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems.
Insourcing
What is a type of communications service that enables someone to create a kind of private chat room with another individual in order to communicate in real-time over the Internet?
Instant messaging
Explain the current tools and trends used in a collaborative working environment.
Instant messaging (sometimes called IM or IMing) is a type of communications service that enables a kind of private chat room with another individual in order to communicate in real-time over the Internet. AOL, Microsoft's MSN, and Yahoo! have begun to sell enterprise versions of their instant messaging services that match the capabilities of business-oriented products like IBM's Lotus Sametime.
What types of BI decisions include forecasting claim amounts and medical coverage costs, classifying the most important elements that affect medical coverage; predicting which customers will buy new insurance policies?
Insurance BI decisions
Which type of BI benefits includes improved communication throughout the enterprise, improved job satisfaction of empowered users, and improved knowledge sharing?
Intangible benefits
Enterprise Resource Planning
Integrates all depts. and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise information about business operations.
____________ testing exposes faults in the integration of software components or software units.
Integration
Data Integration
Integration of data from multiple sources which provides a unified view of all data
What are the rules that help ensure the quality of information?
Integrity constraints
What is intangible creative work that is embodied in physical form?
Intellectual property
A(n) _________ agent is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.
Intelligent
_____________ systems are various commercial applications of artificial intelligence.
Intelligent
What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?
Intelligent agent
What are various commercial applications of artificial intelligence?
Intelligent system
Return on Investments
Internal KPI earning power of a project. It is measured by dividing the profitability of a project by the costs.
Which of the following began as an essential emergency military communications system operated by the U.S. Department of Defense Advanced Research Project Agency (DARPA)?
Internet
What is an ISP?
Internet service provider, a company that provides access to the Internet for a monthly fee.
Hypertext Transport Protocol (HTTP)
Internet standard that supports the exchange of information on the WWW
John Cleaver is the CEO of Tech World, which is a retail store that sells computers, monitors, cameras, TVs and many other electronic products. John and his executive team are meeting to brainstorm new ideas on how to grow the business. One idea is to mimic a competitor's product that is attempting to sell a new product in a different industry. After performing a Porter's Five Forces analysis, John determines that all the forces are high in this new industry. What should John do?
Not introduce the product because all 5 forces are strong and this would be a highly risky business strategy.
What is typically performed by the sales and marketing department?
Maintaining transactional data
Contact Management CRM System
Maintains customer contact info and identifies prospective customers for future sales, using tools such as organizational charts, detailed customer notes and supplemental sales info.
Human Resources
Maintains policies, plans, and procedures for the effective management of employees
An error found during the ___________ phase is the most expensive to fix.
Maintenance
The ___________ phase involves performing changes, corrections, additions, and upgrades to ensure the system continues to meet the business goals.
Maintenance
What is not considered a core driver of the information age?
Malware
Balanced Scorecared
Management system, as well as a measurement system that a firm uses to translate business strategies into executable tasks.
Project ____________ is an individual who is an expert in project planning and management, defines and develops the project plan, and tracks the plan to ensure the project is completed on time and on budget.
Manager
Jenny Welch works at a retail store selling sports equipment. Her daily tasks include opening the store, creating work schedules, processing payroll, overseeing sales and inventory, and training employees. At what level of the organizational pyramid would you categorize Jenny?
Managerial
Strategic Level
Managers develop overall business strategies, goals and objects as part of the company's overall plan. -Monitors strategic performance of the organization and its overall direction in the political, economic, and competitive business environment. -Unstructured decisions are made. There are no rules or procedures to guide decision makers toward the correct choice. Example: The decision to enter a new market or new industry.
Accounting and Finance ERP Components
Manages accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting and asset management
Operations Management
Manages the process of converting or transforming or resources into goods or services
Which of the following is a challenge facing an ebusiness?
Managing Consumer Trust
Customer Relationship Management
Managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
Make
Manufacture products and provide production schedules
Which of the following is a type of decision support system?
Manufacturing
Evaluate the advantages of using a workflow management system.
Many workflow management systems allow the opportunity to measure and analyze the execution of a process. Workflow systems integrate with other organizational systems, such as document management systems, and database management systems.
Social Networking Analysis
Maps group contacts (personal and professional) identifying who knows each other and who works together.
Financial savings, increased technical abilities, and _________ agility are the benefits an organization can receive from outsourcing.
Market
Which of the following is the least common function outsourced?
Marketing/sales
M&M's offers people the opportunity to order the candy in special colors or with customized sayings. How would you classify M&M's ebusiness strategy?
Mass customization
Nike offers people the opportunity to visit its website to create running shoes in the style and color they choose. How would you classify Nike's ebusiness strategy?
Mass customization
What uses sales forecasts to make sure that needed parts and materials are available at the right time and place in a specific company?
Materials requirement planning system
Which company created several different website to respond to sensitive cultural differences?
McDonalds
Effectiveness MIS Metrics
Measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates. -Focuses on how well a firm is achieving its goals and objectives
Efficiency MIS Metrics
Measure the performance of MIS itself as throughput, transaction, speed and system availability -Focuses on resources in an optimal way
Metrics
Measurements that evaluate results to determine whether a project is meeting its goals.
What is information reach?
Measures the number of people a firm can communicate with all over the world.
What sends work assignments through an email system?
Messaging-based workflow system
What is a set of policies, procedures, standards, processes, practices, tools, techniques, and tasks that people apply to technical and management challenges?
Methodology
What are the measurements that evaluate test results to determine whether a project is meeting its goals?
Metrics
What is a large computer network usually spanning a city?
Metropolitan area network
Reasons for growth of the WWW
Microcomputer revolution, advancements in networking, easy browser software, speed convenience, and low cost of email, web pages easy to create and flexible.
What is one of the guidelines an organization can follow when creating an information privacy policy?
Notice and disclosure
Bit Rate
Number of bits transferred or received per unit of time
Clickstream Data can reveal...
Number of page views, pattern of websites visited, length of stay on websites, date and time visited, number of customers with shopping carts and number of abandoned shopping carts
Online Analytical Processing
OLAP
What do data warehouses support?
OLAP and analytical processing
. List and define the four different types of implementation methods.
Parallel implementation - using both the old and the new system until it is evident that the new system performs correctly. Plunge implementation - discarding the old system completely and immediately starting to use the new system. Pilot implementation - having only a small group of people use the new system unit it is evident that the new system performs correctly and then adding the remaining people. Phased implementation - implementing the new system in phases, and then implementing the remaining phases of the new system.
What is the outsourcing option that includes the closest location and direct customer control?
Onshore outsourcing
Identify the three primary outsourcing options.
Onshore outsourcing is engaging another company within the same country for services. Nearshore outsourcing is contracting an outsourcing arrangement with a company in a nearby country. Offshore outsourcing is using organizations from developing countries to write code and develop systems.
Which of the following demonstrates potential issues with Business 2.0 and information vandalism?
Open source allows anyone to be able to edit, damage, or destroy content.
Customer Service and Support
Part of an operational CRM that automates service requests, complaints, product returns and information requests.
Business Process Patent
Patent that protects a specific set of procedures for conducting a particular business activity.
Most companies are organized by departments or functional areas. Which of the following is not a common department found in a company?
Payroll
Most companies are typically organized by departments or functional areas. Which of the following is not a common department found in a company?
Payroll
What is the recommended way to implement information security lines of defense?
People first, technology second
Which of the following is not a reason for the growth of decision-making information systems?
People no longer have to worry about protecting the corporate asset of organizational information
____________ maintenance makes changes to enhance the system, which improves such things as processing performance and usability
Perfective
Which type of maintenance makes changes to enhance the system, which improves such things as processing performance and usability?
Perfective maintenance
What measures how quickly a system performs a certain process or transaction in terms of efficiency IT metrics of both speed and throughput?
Performance
Which of the following measures how quickly a system performs a certain process or transaction?
Performance
Sales
Performs the function of selling goods or services
Enterprise Architect
Person grounded in technology, fluent in business and able to provide the important bridge between MIS and the business.
Amazon creates a unique recommendation listing for each customer that revisits its website. How would you classify Amazon's ebusiness strategy?
Personalization
Netflix creates a unique recommendation listing for each customer that revisits its website. How would you classify Netflix's ebusiness strategy?
Personalization
Which company had an employee's spouse load file-sharing software onto a company laptop creating a security hole that appears to have compromised the names and Social Security numbers 17,000 current and former employees?
Pfizer
What is the difference between phishing and pharming?
Phishing is a technique to gain personal info for the purpose of identifying theft. Pharming reroutes requests for legitimate websites to false websites.
____________ implementation has only a small group of people use the new system until it is evident that the new system performs correctly and then adds the remaining people to the new system.
Pilot
Counterfeit software
Pirated software
What is the unauthorized use, duplication, distribution, or sale of copyrighted software?
Pirated software
Contact or Call Center
Place where customer service reps answer customer inquires and solve problems, usually by email, chat or phone
A project ____________ is a formal, approved document that manages and controls project execution.
Plan
Deliver
Plan for transportation of goods to customers
Which of the following represents the phases in the SDLC?
Plan, analysis, design, develop, test, implement, maintain
The ______________ phase involves establishing a high-level plan of the intended project and determining project goals.
Planning
What is the first step in the SDLC?
Planning
List and describe each phase in the systems development life cycle.
Planning phase - involves establishing a high-level plan of the intended project and determining project goals. Analysis phase - involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system. Design phase - involves describing the desired features and operations of the system including screen layouts, business rules, process diagrams, pseudo code, and other documentation. Development phase - involves taking all of the detailed design documents from the design phase and transforming them into the actual system. Testing phase - involves bringing all the project pieces together into a special testing environment to test for errors, bugs, and interoperability, in order to verify that the system meets all the business requirements defined in the analysis phase. Implementation phase - involves placing the system into production so users can begin to perform actual business operations with the system. Maintenance phase - involves performing changes, corrections, additions, and upgrades to ensure the system continues to meet the business goals.
____________ implementation discards the old system completely and immediately starts to use the new system.
Plunge
What converts an audio broadcast for use by a digital music player?
Podcasting
Which of the following describes ePolicies?
Policies and procedures that address the ethical use of computers and Internet usage in the business environment.
A(n) ____________ is a temporary endeavor undertaken to create a unique product, service, or result.
Project
Failure to manage __________ scope is one of the primary reasons for project failure.
Project
_________ management is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements
Project
_________ management is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements.
Project
What is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements?
Project management
Explain the triple constraints and its importance in project management.
Project management is the application of knowledge, skills, tools, and techniques to project activities in order to meet or exceed stakeholder needs and expectations from a project. The triple constraint includes three interdependent variables - time, scope, and resources. If one changes, they all must change.
What is an internal department that oversees all organizational projects?
Project management office
Which of the following is not one of the five characteristics common to high-quality information?
Quantity
Rapid Application Development (Rapid Prototyping) Methodology
RAD
what emphasizes extensive user involvement in the rapid and evolutionary construction of working prototypes of a system to accelerate the systems development process?
RAD methodology
Rational Unified Process Methodology
RUP
Which methodology is owned by IBM?
RUP
Which methodology provides a framework for breaking down the development of software into four gates?
RUP
What is a dynamic high-resolution electronic display that combines a paperlike reading experience with the ability to access information anytime, anywhere?
Radio Paper
What uses active or passive tags in the form of chips or smart labels?
Radio frequency identification
What occurs when a system updates information at the same rate it receives the information?
Real-time communication
What is immediate, up-to-date information?
Real-time information
What provides real-time information in response to query requests?
Real-time systems
What provides real-time information in response to requests?
Real-time systems
The R in the SMART criteria for successful objective creation stands for _________.
Realistic
RFM Formula
Recency, frequency and monetary value
Accounting
Records, measures, and reports monetary transactions
All of the following are challenges of outsourcing, except:
Reduced frustration and expense related to hiring and retaining employees in an exceptionally tight job market
All of the following are challenges of outsourcing except:
Reduced frustration and expense related to hiring and retaining employees in an exceptionally tight job market.
Collaborative Demand Planning
Reduces inventory investments while improving customer satisfaction
Callie Crystal owns and operates one of the most successful local coffee shops in Denver, called The Edgewater Café. Each time a customer their 100th cup of coffee they receive a pound of free coffee of their choice. What is Callie attempting to create with her unique "Free Pound of Coffee" marketing program?
Reducing buyer power with a loyalty program
Review the below list of key terms and determine which one typically occurs during managerial business process improvement.
Reeingineering
Open Source
Refers to any software whose source code is made available free for any 3rd party to review and modify
What is network topology?
Refers to the geometric arrangement of the actual physical organization of the computers (and other network devices) in a network
Granularity
Refers to the level of detail in the model or decision making process. The greater the granularity, the deeper the level of detail or fairness of data.
Long Tail
Refers to the tail of a typical sales curve
Accessibility
Refers to the varying levels that define what a user can access, view or perform when operating a system
When a company is the first to market with a competitive advantage, this is called a first-mover advantage. All of the following companies were first movers except
Microsoft - Bing Search Engine
What are several different types of software that sit in the middle of and provide connectivity between two or more software applications?
Middleware
Project ____________ represent key dates when a certain group of activities must be performed
Milestones
Project ____________ represent key dates when a certain group of activities must be performed.
Milestones
Which of the following is not an advantage of building a data-driven website?
Minimizes or reduces efficiency
What is the ability to purchase goods and services through a wireless Internet-enabled device?
Mobile commerce
A(n) ___________ is a simplified representation or abstraction of reality.
Model
___________ is the activity of drawing a graphical representation of a design.
Modeling
Which of the following is not one of the three key steps involved in business process improvement?
Monitor the performance of key individuals
Information technology _________ is tracking people's activities by such measures as number of keystrokes, error rate, and number of transactions processed.
Monitoring
Best Practices
Most successful
What in the cloud means that a single instance of a system serves multiple customers?
Multi-tenancy
What does network convergence provide?
Multiple services and one provider
Multiple-in/Multiple-out Technology
Multiple transmitters and receivers allowing them to send and receive greater amounts of data than traditional networking devices.
___________ is a combination of professional services, mission-critical support, remote management, and hosting services that are offered to customers in any combination needed.
Multisourcing
___________ outsourcing refers to contracting an outsourcing arrangement with a company in a nearby country.
Nearshore
What are the 5 different networking elements creating a connected world?
Network categories, network providers, network protocols, network convergence and network access technologies
Which of the following database structures offers a flexible way of representing objects and their relationships?
Network database
What describes how products in a network increase in value to users as the number of users increase?
Network effect
What is a category of AI that attempts to emulate the way the human brain works
Neural network
Which of the following countries is considered a rookie in the outsourcing industry?
New Zealand
Which of the following reflects Moore's Law?
New generations of chips deliver double the processing power as the previous generation
Which of the following is similar to focused strategy versus broad strategy?
Niche market versus large market.
Which handset-maker estimates at least 20 percent of its 68,000 employees use wiki pages to update schedules, project status, trade ideas, and edit files?
Nokia
Businesses typically outsource their ___________ business functions, such as payroll and IT.
Noncore
Which activity is performed during the implementation phase?
None of the above Write detailed user documentation, determine implementation method, and provide training for the system users are the activities performed during the implementation phase.
What is the policy that contains general principles to guide computer user behavior?
None of these
Which of the following authentication methods is 100 percent accurate?
None of these
Which act strengthened criminal laws governing identity theft?
None of these Bork Bill Sarbanes-Oxley Act Cable Communications Act
Which of the following is not considered a type of biometrics?
None of these voice face iris
Open System
Nonproprietary hardware and software based on publicly known standards that allows third parties to create add-on products to plug into or interoperate with the system Example: Ipods, drawing software and mice
What is a contractual stipulation that ensures that ebusiness participants do not deny their online actions?
Nonrepudiation
Which of the following is part of the acceptable use policy stipulations?
Not attempting to mail bomb a site
____________ testing is performed after making a functional improvement or repair to the system to determine if the change has affected (or impacted) the other functional aspects of the software.
Regression
A change control board is responsible for approving or ____________ all change requests.
Rejecting
What are the rules that enforce basic and fundamental information-based constraints?
Relational integrity constraint
What type of integrity constraint does not allow someone to create an order for a nonexistent customer?
Relational integrity constraint
Which of the following is the result of BI that implies that the data have been documented as the certified or approved data for the enterprise?
Reliable
What are the three phases in the evolution of CRM?
Reporting, analyzing, predicting
Latitude
Represents a north/south measurement of position
Longitude
Represents an east/west measurement of position
As is process models
Represents the current state of the operation that has been mapped w/o any specific improvements or changes.
Capacity
Reps the max throughout a system Example: Capacity of a hard drive
What contains the final set of business requirements, prioritized in order of business importance?
Requirements definition document
Which of the following is a performed by a CCB?
Responsible for approving or rejecting all change requests
Chief Authority Officer (SCO)
Responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses.
What types of BI decisions include predicting sales, determining correct inventory levels and distribution schedules among outlets, and loss prevention?
Retail and sales BI decisions
What is a system that consists of nonproprietary hardware and software based on publicly known standards that allows third parties to create add-on products to plug into or interoperate with the system?
Open system
What is the system that consists of nonproprietary hardware and software based on publicly known standards that allows third parties to create add-on products to plug into or interoperate with the system?
Open system
Which form of BI has managers and analysts as its primary users?
Operational BI
Which form of BI uses real-time metrics for its data?
Operational BI
Which type of BI manages daily operations and integrates BI with operational systems?
Operational BI
What types of BI decisions include predicting sales, determining correct inventory levels, and distribution schedules among outlets, and loss prevention?
Retail and sales BI decisions
Which company offers a strategic business information service using artificial intelligence that enables organizations to track the product offering, pricing policies, and promotions of online competitors?
RivalWatch
high; low
Rivalry among existing competitors is ____ when competition is fierce in a market and ____ when competition is more complacent
Automatic Call Distribution
Routes inbound calls to available agents
Supply chain management
SCM
Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?
SCM
System Development LIfe Cycle
SDLC
Which of the following is not a primary form of agile methodology?
SDLC
Sales force automation
SFA
Social networking analysis
SNA
Service Oriented Architecture
SOA
Supplier relationship management
SRM
CRM
Sales, marketing and customer service
________________ achieved great success by managing information, while _________ was unsuccessful at managing information.
Samsung Electronics, Staples
At which level of an organization do employees develop, control, and maintain core business activities required to run the day-to-day operations?
Operational level
All of the following are reasons why operational systems are not appropriate for business analysis, except:
Operational systems are integrated
All of the following are reasons why operational systems are not appropriate for business analysis except:
Operational systems are integrated.
What refers to how well a system can adapt to increased demands of growth?
Scalability
What refers to how well a system can adapt to increased demands?
Scalability
Which of the following is not one of the four changes resulting from advances in information technology that are driving supply chains?
Scalability
What types of BI decisions include predicting machinery failures and finding key factors that control optimization of manufacturing capacity?
Operations management BI decisions
________ implies that contact will be made with only the people who had agreed to receive promotions and marketing materials
Opt-in
Which of the following is a type of transaction processing system?
Order processing
Which of the following is a customer-facing process?
Order shipping
Which of the following represents a business process you would find in the operations management department?
Ordering inventory
Boston Digital Bridge Foundation
Organization trying to bridge the technology divide
Dot-Com
Original term for a company operating on the internet
What is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house?
Outsourcing
_________ is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house.
Outsourcing
Describe why outsourcing is a critical business decision.
Outsourcing can give the right combination of people, processes, and technology to operate efficiently and effectively in the global marketplace without burdening time and budget.
A(n) _____ chart is a graphical network model that depicts a project's tasks and the relationships between those tasks.
PERT
What is a graphical network model that depicts a project's tasks and the relationships between those tasks?
PERT chart
What type of chart typically displays the critical path?
PERT chart
Partner relationship management
PRM
Standard Packet Format
Packet header, packet boy containing the original message and packet footer.
____________ implementation uses both the old and the new systems until it is evident that the new system performs correctly.
Parallel
Taxonomy
Scientific classification of organisms into groups based on similarities of structure or origin Example: A car is a subtype of vehicle
Project _________ defines the work that must be completed to deliver a product with the specified features and functions.
Scope
Time, cost, and ___________ are the three primary variables in any project.
Scope
____________ creep occurs when the scope of the project increases.
Scope
What is encryption?
Scrambles information into an alternative form that requires a key or password to decrypt the information
Who finds hacking code on the Internet and click-and-point their way into systems to cause damage or spread viruses?
Script kiddies
Which methodology ends each day or begins with a stand-up meeting to monitor and control the development effort?
Scrum
Which methodology uses small teams to produce small pieces of deliverable software using sprints, or 30-day intervals, to achieve an appointed goal?
Scrum
What evaluates variables that search engines use to determine where a URL appears on the list of search results?
Search engine ranking
Which of the following is not considered an ePolicy?
Security badge policy
Cross-Selling
Selling additional products/services to an existing customer
What is a component of Web 3.0 that describes things in a way that computers can understand?
Semantic web
Not attempting to mail bomb a site
Sending a massive amount of email to a specific person or system resulting in filling up the recipient's disk space
What is a mail bomb?
Sending a massive amount of email to a specific person or system that can cause that user's server to stop functioning.
Microblogging
Sending brief posts to a personal blog
. ___________ analysis occurs when users change the value of one variable repeatedly and observe the resulting changes in other variables.
Sensitivity
What is the study of the impact that changes in one (or more) parts of the model have on other parts of the model?
Sensitivity analysis
Hardware
Servers, computers and wireless devices
Private Cloud
Serves only 1 customer or organization and can be located on or off customer's premisis. Example: Bank sensitive info
What is a business-driven IT architectural approach that supports organizational computing needs with utility-based computing concepts?
Service oriented architecture
Which of the below is not a valid form of ebusiness revenue model?
Service provider
What are the key technical concepts of SOA?
Services, interoperability, loose coupling
Focused Strategy
Serving only one segment of the overall market and trying to be the most differentiated organization serving that segment.
Business Process Reengineering Model
Set project scope - study competition - create new processes - implement solution
With ___________, less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work.
Shadowing
What advantages do networks offer businesses?
Sharing resources, providing opportunities and reducing travel
A(n) _____________ bot is software that will search several retailer Web sites and provide a comparison of each retailer's offerings including price and availability.
Shopping
To be process models
Shows the results of applying change improvement opportunities to the current (as is model)
What is the system users' actual signatures indicating they approve all of the business requirements?
Sign-off
Folksonomy
Similar to taxonomy except that crowdsourcing determines the tags or key word based classification system.
Streamlining
Simplifies or eliminates unnecessary business steps
Bit (binary digit)
Smallest element of data and has the value of 0 or 1
What is a device that is around the same size as a credit card, containing embedded technologies that can store information and small amounts of software to perform some limited processing?
Smart card
Which of the following is a program or device that can monitor data traveling over a network?
Sniffer
Which of the following represents the classic example of unintentional information reuse?
Social Security number
Which of the following best describes Web 2.0?
Social media and user-generated web content
Which company policy implements online communication policy detailing brand communication, LinkedIn policy, and corporate YouTube policy?
Social media policy
What is an SNA?
Social networking analysis
What is a model of software deployment, where an application is licensed for use as a service, provided to customers on-demand?
Software as a Service
Cloud Fabric
Software that makes possible the benefits of cloud computing, such as multi-tenancy.
Proxy
Software that prevents direct communication between sending and receiving. Is used to monitor packets for security info.
Which of the below statements is accurate when considering the ebusiness challenge of adhering to taxation rules?
Some online companies have to charge sales tax.
What is the most costly and intrusive form of authentication?
Something that is part of the user such as a fingerprint or voice signature
. _________ is unsolicited email.
Spam
Wide Area Network (WAN)
Spans a large geographic area such as a state, province, or country
Executive Info System
Specialized DSS that supports senior level executives and infrastructure long term, non-routine decisions requiring judgment, evaluation and insight. -Only efficient/effective answers - no right or wrong
What are project constraints?
Specific factors that can limit options
Tags
Specific keywords or phrases incorporated into website content for means of classification or taxonomy
What do SMART criteria for successful objective creation include?
Specific, measurable, agreed upon, realistic, time framed
What is the forging of the return address on an email so that the email message appears to come from someone other than the actual sender?
Spoofing
__________ is software that comes hidden in free downloadable software and tracks online movements, mines the information stored on a computer, or uses a computer's CPU and storage for some task the user know nothing about.
Spyware
EDI
Standard format for the electronic exchange of info between supply chain participants
What type of website is best to build for a general informational website with static information?
Static website
__________ analysis performs such functions as information correlations, distributions, calculations, and variance analysis.
Statistical
Platform as a Service
Supports the deployment of entire systems including hardware, networking, and applications using a pay-per-use revenue model.
The ____MIS infrastructure identifies ways that a company can grow in terms of computing resources while simultaneously becoming less dependent on hardware and energy consumption
Sustainable
___________ make customers reluctant to switch to another product or service.
Switching costs
Availability
System is operational during different time frames
Sales Management CRM System
System that automates each phase of the sales process, helping the individual sales reps coordinate and organize their accounts.
All of the following are business-critical integrity constraints, except:
System will not allow returns of fresh produce after 15 days past delivery
What is the overall process for developing information systems from planning and analysis through implementation and maintenance?
Systems development life cycle
Transaction Processing System
TPS
. A shopping bot is one of the simplest examples of an intelligent agent.
TRUE
A genetic algorithm is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem
TRUE
Information technology monitoring tracks people's activities by such measures as number of keystrokes, error rate, and number of transactions processed.
TRUE
What types of BI decisions include forecasting levels of bad loans and fraudulent credit card use, credit card spending by new customers, and which kinds of customers will best respond to new loan offers?
Banking BI decisions
What is the name for a small ad on one website that advertises the products and services of another business, usually another dot-com business?
Banner Ad
Market __________ analysis analyzes such items as websites and checkout scanner information to detect customers' buying behavior and predicts future behavior by identifying affinities among customers' choices of products and services.
Basket
What are the four global IT business management areas critical to running multinational companies?
Business strategies, enterprise architectures, information issues, systems development
Which of the following is a valid type of integrity constraint?
Business-critical integrity constraint
Which of the following is the first CRM implementation strategy?
Clearly communicate the CRM strategy
What is the abuse of pay-per-click, pay-per-call, and pay-per-conversation revenue by models by repeatedly clicking on a link to increase charges or costs for the advertiser?
Click Fraud
Which type of ebusiness model is Barnes and Noble using?
Click-and-mortar
Measured Service
Clients can monitor and measure transactions and use of resources
What are three examples of goods?
Clothing, groceries and cars
What refers to resources and applications hosted remotely as a shared service over the Internet?
Cloud Computing
CRM allows an organization to accomplish all of the following, except:
Complicate marketing and sales processes
CRM allows an organization to accomplish all of the following except:
Complicate marketing and sales processes.
Virtual Reality
Computer based simulated environment that can be a simulation of a real or imaginary world. -Fast growing area of artificial intelligence Example: Virtual surgery
Moore's Law
Computer chip performance per dollar doubles every 18 months
Server
Computer dedicated to providing info in response to requests.
Access Point
Computer or network device that serves as an interface between devices and networks.
Contract length, competitive edge, ____________, and scope definition are the four primary challenges for outsourcing.
Confidentiality
What is the assurance that messages and information remain available only to those authorized to view them?
Confidentiality
Which of the following is one of the primary reasons for the increase in Internet use?
Connectivity technology
Local Area Network (LAN)
Connects a group of computers in close proximity, such as a building, office, home or school
Enterprise Application Integration
Connects the plans, methods and tools aimed at integrating separate enterprise systems.
Which of the following implies that aggregate or summary information is in agreement with detailed information?
Consistency
Which of the following is the result of BI that the processes that deliver the data to the business community are well documents and there are no surprises such as missing or inaccurate data?
Consistent
Supply Chain
Consists of all parties involved directly or indirectly in obtaining raw materials or a product.
Explicit Knowledge
Consists of anything that can be documented, achieved, and codified, often with the help of IT.
Geographic Info System (GIS)
Consists of hardware, software, and data that provide location info for display on a multidimensional map.
What is hardware?
Consists of the physical devices associated with a computer system
What refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness, including comparison-shopping sites such as Froogle and bank account aggregation services such as Citibank?
Cybermediation
Transaction processing systems are primarily used to automate business processes. Automation increases efficiency and effectiveness, while reducing head count which in turn reduces overall operational
Costs
What is the difference between pirated and counterfeit software?
Counterfeit is software that is manufactured to look like the real thing and is sold as such. Pirated is the authorized use, duplication, distribution, or sale of copyrighted software.
What is software that is manufactured to look like the real thing and sold as such?
Counterfeit software
Who are hackers with criminal intent?
Crackers
User-Contributed Content
Created and updated by many users for many users
Virtualization
Creates multiple virtual machines on a single computing device Example: computer printer
Which of the following is not a type of feasibility study?
Critical success factor feasibility study
Critical Success Factors (one type of metric)
Crucial steps to achieve goals and objectives to implement their strategies.
A dimension is a particular attribute of information. Each layer in a data warehouse or data mart represents information according to an additional dimension. What is the common term for the representation of multidimensional information?
Cube
What are the three primary challenges facing global businesses?
Cultural, political, geoeconomic
Reporting
Customer Identification: Asking what happened 1) What is the total revenue by customer 2) How many units did we make? 3) What were the total sales by product? 4)How many customers do we have?
Predicting
Customer Prediction: Asking what will happen 1) What customers are at a risk of leaving? 2) Which products will our customers buy? 3) Who are our best customers for a marketing campaign? 4) How do we reach our customers?
Analyzing
Customer Segmentation: Asking why it happened 1) Why did the sales not meet the forecasts? 2) Why was production so low? 3) Why did we not sell as many units as previous years? 4) Who are our customers?
What is another term that represents CRM reporting technologies that help organizations identify their customers across other applications?
Customer identification
What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?
Customer satisfaction
What is another term that represents CRM analysis technologies that help organizations segment their customers into categories such as best and worst customers?
Customer segmentation
Which of the following is not a valid way that a CRM system can collect information?
Customer's personal computer.
SCM
Customers, resellers, partners, suppliers and distributers
Who are the primary users of SCM systems?
Customers, resellers, partners, suppliers, and distributors
Project ______________ are any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project.
Deliverables
Software as a Service
Delivers applications over the cloud using a pay-per-use revenue model.
Smart Grid
Delivers electricity using 2-way digital technology. It is meant to solve the problem of the world's outdated electrical grid, making it more efficient and reliable by adding the ability to remotely monitor, analyze and control the transmission of power.
Infrastructure as a Service (IAAS)
Delivers hardware networking capabilities, including the use of servers, networking and storage over the cloud using pay-per-view revenue model.
Which company is expected to gain the majority of its returns on new investments?
Dell
Which of the following generates demand forecasts using statistical tools and forecasting techniques?
Demand planning software
What floods a website with so many requests for service that it slows down or crashes the site?
Denial-of-service attack
A(n) _________ is a logical relationship that exists between the project tasks, or between a project task and a milestone.
Dependency
What is the logical relationship that exists between the project tasks, or between a project task and a milestone?
Dependency
Network Effect
Describes how products in a network increase in value to users as the # of users increases. The more users and content mangers on wiki, the greater the network effect because more users attract more contributers.
Sustainable or Green MIS
Describes the production, management, use and disposal of technology in a way that minimizes the damage to the environment.
Which phase describes the desired features and operations of the system including screen layouts, business rules, process diagrams, pseudo code, and other documentation?
Design phase
Hotspots
Designed locations where Wifi access points are publically available.
Which of the following represents the different information granularities?
Detail, summary, aggregate
Disaster Recovery Plan
Detailed process for recovering info or a system in the event of a catastrophic disaster.
Which of the following is not one of the three primary information security areas?
Detection and resistance
If there is a security breach on your organizational information systems, which information security area is best suited to handle the breach?
Detection and response
Capacity Planning
Determines future environmental infrastructure requirements to ensure high quality system performance.
What is a feasibility study?
Determines if the proposed solution is feasible and achievable from a financial, technical, and organizational standpoint
Which of the following is not a technique for choosing strategic projects?
Develop a project plan
Ebusiness tools for connecting and communicating
Email, instant messaging, podcasting, videoconference, web conferencing and content management system
Information-Discovery Culture
Employees across departments are open to new insights about crisis and radical changes and seek ways to create competitive advantages
Information-Inquiring Culture
Employees across departments serach for information to better understand the future and align themselves with current trends and new directions
Operational Decisions
Employees develop, control and maintain core business activities to run day to day operations. They make structured decisions.
Wireless Access Point
Enables devices to connect to a wireless network to communicate with each other.
What is drill-down capability?
Enables users to get details, and details of details, of information
Drill Down
Enables users to view details and details of information
Analytical Info
Encompasses all organizational information and it supports the performance of managerial analysis or semi-structured decisions Examples: trends, sales, product stats and future growth predictions
Emergency Preparedness
Ensures a company is ready to respond to an emergency in an organized, timely and effective manner.
Supply Chain Execution Systems
Ensures supply chain cohesion by automating the different activities of the supply chain
What breaks a project into tiny phases, and developers cannot continue on to the next phase until the first phase is complete?
Extreme programming
What are the three primary types of management info systems available to support decision making across the company levels
Transaction processing systems, decision support systems, executive information systems
What encompasses all of the information contained within a single business process or unit of work and its primary purpose is to support the performance of daily operational tasks?
Transactional information
What encompasses all of the information contained within a single business process or unit of work and its primary purpose is to support the performing of daily operational tasks?
Transactional information
Which of the following is not a type of operational planning?
Transformational planning
____________ testing tests each unit of code as soon as the unit is complete to expose faults in the unit regardless of its interaction with other units.
Unit
Many social media sites today allow you to customize your Web address, for example www.facebook.com/Womenwithdrive. What is an alternate name for a web address such as www.apple.com?
Universal Resource Locator
Incidents
Unplanned interruption of a service
Which type of BI benefits are the results of discoveries made by creative users?
Unpredictable benefits
_________ collaboration includes document exchange, shared whiteboards, discussion forums, and email.
Unstructured
What includes document exchange, shared whiteboards, discussion forums, and email?
Unstructured collaboration
Which of the following is a business benefit of BI?
Up-to-the minute information for everyone
Value Chain Analysis
Views a firm as a series of business processes that each add value to the product or service
What enables computers to run multiple operating systems and multiple software applications at the same time and creates multiple "virtual" machines on a single computing device?
Virtualization
Website Metrics (includes)
Visitor metrics, exposure metrics, visit metrics and hit metrics
Wireless Internet Service Provider
WISP
Which of the below would not be considered a company operating in the long tail of a typical sales curve?
Walmart
Your boss, Ty Jacob, has asked you to analyze the music industry using Porter's Five Forces Model. Which of the following represents buyer power in the music industry?
Walmart, Target, iTunes.
Many industries have been forced to change due to technology advances. Which of the below industries has felt the lowest amount of economic impact from ebusiness?
Waste or recycling industry
The ___________ methodology is a sequential, activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance.
Waterfall
Identify the different ways in which companies collaborate using technology.
Ways in which companies collaborate include document exchange, shared whiteboards, discussion forums, and email.
Internet Service Provider (ISP), Online Service Provider (OSP), & Application Service Provider (ASP)
What are the 3 common forms of service providers?
document, digit asset, and web content
What are the 3 common types of content management systems?
detail (fine), summary, aggregate (coarse)
What are the 3 information granularities?
individual, department, and enterprise
What are the 3 informational levels?
accounting & finance, production & materials management, and human resources
What are the 3 most common core ERP components focusing on internal operations?
reporting, analyzing, and predicting
What are the 3 phases in the evolution of CRM?
contact center, web-based self-service, & call scripting
What are the 3 primary operational CRM technologies a customer service department can implement to increase customer satisfaction
list generator, campaign management, and cross-selling & up-selling
What are the 3 primary operational CRM technologies a marketing department can implement to increase customer satisfaction?
sales management, contact management, and opportunity management CRM systems
What are the 3 primary operational CRM technologies a sales department can implement to increase customer satisfaction?
Intranet, Extranet, Portal, & Kiosk
What are the 4 common tools for accessing Internet information?
Inception, Elaboration, Construction, & Transition
What are the 4 gates of the Rational Unified Process (RUP) Methodology?
document, presentation, spreadsheet, database
What are the 4 information formats?
BI, CRM, supply chain management, & ebusiness
What are the 4 most common extend ERP components?
Planning, Designing, Coding, and Testing
What are the 4 parts of Extreme Programming (XP) methodology?
learning & growth, internal business process, customer, & financial
What are the 4 perspectives of the balanced socrecard?
knowledge management, content management, workflow management, & groupware
What are the 4 systems that integrate to strengthen the collaboration process?
Users, System Analysts, Programmers, Technical Specialists, & System Stakeholders
What are the 5 different system development teams?
Planning, Analysis, Design, Development, Testing, Implementation, & Maintenance
What are the 7 phases of SDLC?
single point of access to information for all users, BI across organizational departments, & up-to-the-minue information for everyone
What are the business benefits of BI?
quantifiable, indirectly quantifiable, unpredictable, and intangible
What are the categories of BI benefits?
sales forecasts, sales strategies, & marketing campaigns
What are the primary business benefits of CRM?
forecasting, planning, purchasing, material management, warehousing, inventory, & distribution
What are the primary business benefits of ERP?
Market demand, resource and capacity constraints, and real-time scheduling
What are the primary business benefits of SCM?
RAD, XP, RUP, & Scrum
What are the primary forms of agile methodology?
telecommuting, online meetings, deploying applications, and remote project and sales management
What are the specific business tasks that collaboration solves?
People, information, information technology
What are the three primary organizational key resources in order of priority?
Customer Service
What business function receives the greatest benefit from IT?
customer reporting (identification), customer analysis (segmentation), and customer prediction
What can both operational and analytical CRM technologies assist in?
Which of the following is not one of the questions asked during the analyzing phase?
What customers are at risk of leaving?
sales department
What department was the first to begin developing CRM systems?
real-time systems
What do many organizations use to exploit key corporate transactional information?
forecasting
What is a common form of statistical analysis?
Reverse Auction
What is an example of the way that information technology can reduce supplier power for an organization and create a competitive advantage?
Which of the following provides an example of info
What is my worst selling product?
market basket analysis
What is one of the most common forms of association detection analysis?
credit-management feature
What is one of the most useful features included in an ERP accounting/finance component?
Usability
What is the ease with which people perform transactions and/or find information?
data-driven web
What is the first step on the path toward the full semantic web?
to introduce greater efficiencies/ improved productivity
What is the key reason for Business Process Management (BPM)
Relational Model
What is the most commonly used model today?
direct interaction between the organization and its customers
What is the primary difference between operational and analytical CRM?
Which of the following is not one of the questions asked during the predicting phase?
What is the total revenue by customer?
What key questions should IT governance answer?
What key metrics management requires?
Jigsaw Puzzle (individually the pieces don't make since until they are combined)
What metaphor is used to explain Extreme Programming methodology?
Five Forces Model, 3 Generic Strategies, & Value Chain Analysis
What three common tools do organizations use to analyze and develop competitive advantage?
businesses and consumer
What two major entities do ebusiness transactions take place between?
Disintermediation
When a business sells directly to a customer online and cuts out the intermediary.
What is trend projection?
When numerical data are available, a trend can be plotted to display changes through time and into the future
Reputation System
Where buyers post feedback on sellers
in a database
Where is organizational information stored?
OM information systems can answer all of the following questions, except:
Where the funding will come to support the effort?
Plunge Implementation
Which implementation method discards the old system completely and immediately starts to use the new system?
Pilot Implementation
Which implementation method has only a small group of people use the new system until it is evident that the new system performs correctly and then adds the remaining people?
Parallel Implementation
Which implementation method uses both the old and new system until it is evident that the new system performs correctly?
Business-critical
Which integrity constraint often requires more insight and knowledge?
Agile Methodology
Which methodology is fast and efficient, small and nimble, lower cost, fewer features, and shorter projects?
Waterfall Methodology
Which methodology is inflexible, expensive, and requires rigid adherence to the sequentially based steps in the process?
Primary Value Activities
Which part of the value chain acquires raw materials and manufactures, delivers, markets, sells, and provides after-sales services?
Which company uses statistical analysis to automatically detect potential issues, provide quick and easy access to reports, and perform multidimensional analysis on all warranty information?
Whirlpool
Which of the following is not one of the questions asked during the reporting phase?
Who are our customers?
sales, marketing, & customer service
Who are the primary users of CRM?
accounting, finance, logistics, and production
Who are the primary users of ERP?
customers, resellers, partners, suppliers, & distributors
Who are the primary users of SCM?
Managers
Who deals with Decision Support Systems (DSS)?
Executives
Who deals with Executive Information Systems (EIS)?
Analysts
Who deals with Transaction Processing Systems (TPS)?
What do organizations using BI ask to find the root causes to problems and provide solutions?
Why
Because the Return on Investment (ROI) is hard to determine (Ex. firewall)
Why is IT success difficult to measure?
What technology enables wireless networks to extend as far as 30 miles and transfer information, voice, and video at faster speeds than cable?
WiMAX wireless broadband
What is a web-based tool that makes it easy for users to add, remove, and change online content?
Wiki
Which of the following is one of the largest wikis on the web and one of the 10 most popular web destinations?
Wikipedia
Which of the following is a potential business impact from teleliving?
Will take over routine tasks such as writing a letter, retrieving a file, and making a phone call
What refers to any type of electrical or electronic operation that is accomplished without the use of a "hard-wired" connection?
Wireless
Bluetooth
Wireless PAN technology that transmits signals over short distances between cell phones, computers, and other devices. Operates at speeds up to 1 mbps within a range of 33 ft or less. Up to 8 can be paired up simultaneously.
What technology uses radio waves rather than wires to transmit information across a local area network?
Wireless local area network
Networking
Wireless, LAN, fiber and cable
Digital Dashboard
a common feature of EIS that integrates information from multiple components
Information Technology (IT)
a field concerned with the use of technology in managing and processing information
Benchmarking
a process of continuously measuring system results, comparing results to optimal system performance, and identifying steps and procedures to improve system performance
Competitive Advantage
a product or service that an organization's customers place a grater value on than similar offerings from a competitor; typically temporary
Model
a simplified representation or abstraction of reality
Executive Information System (EIS)
a specialized DSS that supports senior level executives within the organization (consolidation, drill-down, slice-and-dice)
click-to-talk buttons
allow customers to click on a button and talk with a CSR via the internet
Web based self service systems
allow customers to use the web to find answers to their q's or solutions to their problems
classification
assign records to one of a predefined set of classes
Web-based self-service system
allow customers to use the web to find answers to their questions or solutions to their problems (ex. click-to-talk)
Integration
allows separate systems to communicate directly with each other
integration
allows separate systems to communicate directly with each other
Attributes
also called fields/columns, are characteristics or properties of an entity class
Throughput
amount of information that can travel through a system at any point in time
Wireless Internet Service Provider (WISP)
an ISP that allows subscribers to connect to a server at designated hotspots or access points using a wireless connection
Ebusiness Model
an approach to conducting electronic business on the Internet
core competency
an organization's key strength, a business function that it does better than any of its competitors
Business Process Reengineering (BPR)
analysis and redesign of workflow within and between enterprises (in the extreme it assumes the current process is irrelevant, doesn't work , or is broken)
Market basket analysis
analyzes such items as websites and checkout scanner information to detect customers' buying behavior and predict future behavior by identifying affinities among customers' choices of products and services; is frequently used to develop marketing campaigns for cross-selling products and services and for inventory control, shelf-product placement, and other retail and marketing applications
Explicit knowledge
anything that can be documented, archived, and codified, often with help of IT
Project management
application of knowledge, skills, tools, and techniques to project activities to meet project requirements
Business-to-Consumer (B2C)
applies to any business that sells its products or services to consumers over the Internet (eshop and emall)
Consumer-to-Business (C2B)
applies to any consumer that sells a prodcut or service to a business over the internet (ex. Priceline)
Business-to-Business (B2B)
applies to businesses buying from and selling to each other over the internet; gives online access to data
Business Process Improvement
attempts to understand and measure the current process and make performance improvements accordingly
Consumer-to-Consumer (C2C)
applies to sites primarily offering goods and services to assist consumers interacting with each other over the internet (ex. Ebay)
Outsourcing
arrangement by which one org provides services for another org that chooses not to perform them in house
Sales management CRM systems
automate each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts
Sales management CRM systems
automate each phase of the sales process, helping individual sales representatives coordinate and organize all of their accoutns
SC execution (SCE) systems
automate the different steps and stages of the supply chain
A collaboration system is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information.
TRUE A collaboration system is an IT -based set of tools that supports the work of teams by facilitating the sharing and flow of information.
A content management system provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment.
TRUE A content management system provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment.
A dependency is a logical relationship that exists between the project tasks, or between a project task and a milestone.
TRUE A dependency is a logical relationship that exists between the project tasks, or between a project task and a milestone.
A kill switch is a trigger that enables a project manager to close the project prior to completion.
TRUE A kill switch is a trigger that enables a project manager to close the project prior to completion.
.A prototype is a smaller-scale representation or working model of the users' requirements or a proposed design for an information system.
TRUE A prototype is a smaller-scale representation or working model of the users' requirements or a proposed design for an information system.
Data is a strategic asset for a business and if the asset is not used the business is wasting resources.
TRUE Data is a strategic asset for a business and if the asset is not used the business is wasting resources.
Designing the IT infrastructure typically occurs during the design phase.
TRUE Designing the IT infrastructure typically occurs during the design phase.
Improving the quality of business decisions has a direct impact on costs and revenue.
TRUE Improving the quality of business decisions has a direct impact on costs and revenue.
In the past, outsourcing was often used tactically, as a quick-fix, short-term solution to a particular need or problem which did not form part of an overall business strategy.
TRUE In the past, outsourcing was often used tactically, as a quick-fix, short-term solution to a particular need or problem which did not form part of an overall business strategy.
Instant messaging is a type of communications service that enables someone to create a kind of private chat room with another individual in order to communicate in real-time over the Internet.
TRUE Instant messaging is a type of communications service that enables someone to create a kind of private chat room with another individual in order to communicate in real-time over the Internet.
What are the detailed steps the system must perform along with the expected results of each step?
Test conditions
In which phase is it most expensive to make a system change?
Testing
What is slice-and-dice capability?
The ability to look at information from different perspectives
Mobile Business
The ability to purchase goods and services through wireless internet enabled device
What statement below describes Web 3.0's feature that ensures the "integration of legacy devices"?
The ability to use current devices such as iPhones and laptops as credit cards or tickets.
Which of the below represents the definition of information compliance?
The act of conforming, acquiescing or yielding info
Business Process Modeling or Mapping
The activity of creating a detailed flow chart or process map of work processes that shows inputs, tasks and activities in a structured process.
What is a CPU?
The actual hardware that interprets and executes the program (software) instructions and coordinates how all the other hardware devices work together
Universal Resource Locator (URL)
The address of a file or resource on the web such a www.apple.com
What is business process reengineering?
The analysis and redesign of workflow within and between enterprises.
Which of the following describes confidentiality?
The assurance that messages and information are available only to those who are authorized to view them.
Identify the business benefits associated with successful software development.
The benefits associated with successful software development include increase in revenues, repair to brand reputation, prevent liabilities, and increase in productivity.
Online Transaction Processing (OTP)
The capture of an event using technology 1) Process the info according to defined business rules 2) Store the info 3) Update existing info to reflect the new info
Unified Communication (UC)
The integration of communication channels into a single service. Allows participants to communicate using the method that is convenient for them.
Service Oriented Architecture (SOA)
business-driven IT architectural approach that supports integrating a business as linked, repeatable tasks or services; collection of services that communicate with each other
eprocurement
business-to-business purchase and sale of supplies and services over the internet
Click to talk
buttons that allow customers to click on a button and talk w/ a CSR via the Net
Ecommerce
buying and selling of goods and services over the internet (refers only to online transactions)
CMMI
capability maturity model integration is a framework for best practices
Online Transaction Processing (OLTP)
capturing of transaction and event information using technology to 1. process the information according to defined business rules, 2. store the information, and 3. update existing information to reflect the new information
Neural Network (or Artificial Neural Network)
category of AI that attempts to emulate the way the human brain works
What-if Analysis
checks the impact of a change in an assumption on the proposed solution
Production
creation of goods and services using factors of production: land, labor, capital, entrepreneurship, and knowledge
CRM challenges
data collection & management, channel integration, chain-wide execution, customer ownership of the product, self-cannibalization vs. cannibalization, and customer privacy
Information
data converted into a meaningful and useful context
classification, estimation, affinity grouping, & clustering
data mining activities
Operational planning and control (OP&C)
deals with day to day procedures for performing work, including scheduling, inventory, and process management
Physical view
deals with the physical storage of info on a storage device, like hard disk
Service Level Agreements (SLAs)
define the specific responsibilities of the service provider and set the customer expectations (include availability, accessibility, performance, maintenance, backup/recovery, upgrades, equipment ownership, software ownership, security, and confidentiality)
Workflow
defines all steps or business rules, from beginning to end, required for a business process
workflow
defines all the steps or business rules, from beginning to end, required for a business process
Project scope
defines work that must be completed to deliver a product with the specified features and fuctions
Production management
describes all activities managers do to help companies create goods
Schema
describes the objects that are represented in the database and the relationships among them
Business Requirement
detailed set of business requests that the system must meet in order to be successful
Business requirements
detailed set of business requests that the system must meet in order to be successful
estimation
determine values for an unknown continuous variable behavior or estimated future value
affinity grouping
determine which things go together
Feasibility Study
determines if the proposed solution is possible and achievable from a financial, technical, and organizational standpoint
Computer-Assisted Software Engineering (CASE)
development approach that uses specialized tools to automate many of the tasks in the SDLC
data-driven website advantages
development, content management, future expandability, minimizing human error, cutting production and update costs, more efficient, & improved stability
Project charter
document issued by project initiator or sponsor that formally authorizes the existence of a project and provides project manager with the authority to apply org resources to project activities
Redundancy
duplication of info, or storing the same info in multiple places
redundancy
duplication of information, or storing the same information in multiple places
What are the policies and procedures that address the ethical use of computers and Internet usage in the business environment?
ePolicies
Rapid app development (RAD) methodology
emphasizes extensive user involvement in the rapid and evolutionary construction of working prototypes of a system to accelerate the systems development process
Information-Sharing Culture
employees across departments trust each other to use information (especially about problems and failures) to improve performance
Drill-down
enables users to view details, and details of details, of information. Viewing months, weekly, daily, or even hourly information
Transactional information
encompasses all information contained within a single business process or unit of work, and its primary purpose is to support performing daily operational tasks
primary key
field (or group of fields) that uniquely identifies a given entity in a table; provide a way of distinguishing each entity in a table
attributes
fields or columns, characteristics or properties of an entity class
Goal-seeking Analysis
finds the inputs necessary to achieve a goal such as a desired level of output. Sets a target value for a variable and then repeatedly changes other variables until the target value is achieved
network database model
flexible way of representing objects and their relationships; allows each record to have multiple parent and child records, forming a lattice structure
Logical view
focuses on how users logically access info to meet their particular business needs
Tactical planning
focuses on intermediate range decisions; focuses on producing goods and services as efficiently as possible within strategic plan
Supplier relationship management (SRM)
focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects, which optimizes supplier selection
Supplier relationship management (SRM)
focuses on keeping suppliers satisfied by evaluation and categorizing suppliers for different projects, which optimizes supplier selection
Partner relationship management (PRM)
focuses on keeping vendors satisfied by managing alliance partner and reseller relationship that provide customers with the optimal sales channel
Partner relationship management (PRM)
focuses on keeping vendors satisfied by managing alliance partner and reseller relationships that provide customers with the optimal sales channel
Strategic planning
focuses on long range planning such as plant size, location, etc.
Project plan
formal, document that manages and controls project execution (easy to read, understand, communicated to all key participants, appropriate, and prepared by team rather than individual)
Management Information Systems (MIS)
general name for the business function and academic discipline covering the application of people, technologies, and procedures to solve business problems
demand planning systems
generate demand forecasts using statistical tools and forecasting techniques
World Wide Web (WWW)
global hypertext system that uses the Internet as its transport mechanism
Internet
global public network of computer networks that pass information from one to another using common computer protocols
Six sigma
goal is to detect potential problems to prevent occurrence and achieve no more than 3.4 defects/million opportunities
PERT (Program Evaluation and Review Technique) chart
graphical network model that depicts project's tasks and relationships between those tasks
Campaign management systems
guide users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis
Production and materials management ERP components
handle the various aspects of planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control
CRM reporting technologies
help organizations identify their customers across other applications
CRM predicting technologies
help organizations make predictions regarding customer behavior such as which customers are at risk of leaving
CRM analysis technologies
help organizations segment their customers into categories such as best and worst customers
CRM reporting technologies
help orgs identify their customers across other applications
CRM predicting technologies
help orgs make predictions regarding customer behavior such as which customers are at risk of leaving
CRM analysis technologies
help orgs segment their customers into categories such as best and worst customers
performance
how quickly a system performs a certain process or transaction
logical view
how users logically access information to meet their particular business needs
Real time information
immediate, up to date information
Real-time Information
immediate, up-to-date information
Digital Darwinism
implies that organizations which cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction
Entity
in relational database is a person, place, thing, transaction, or even about which information is stored
Foreign key
in relational database model is a primary key of one table that appears as an attribute in another table and acts to provide a logical relationship between the two
entity
in the relational database model, is a person, place, thing, transaction, or event about which information is store
Change management system
includes collection of procedures to document a change request and define steps necessary to consider the change based on expected impact of change
Unstructured collaboration (info collaboration)
includes document exchange, shared whiteboards, discussion forums, and email
top 4 reasons organization launch KMS
increase profits or revenues, retain key talent and expertise, improve customer retention and/or satisfaction, and defend market share against new entrants
advantages of database information
increased flexibility, increased scalability and performance, reduced information redundancy, increased information integrity (quality), and increased information security
up-selling
increasing the value of the sale
Project manager
ind who is an expert in project planning and management, defines and develops the project plan, and tracks the plan to ensure the project is completed on time and on budget
Project stakeholders
individuals and orgs actively involved in the project or whose interests might be affected as a result of project execution or project completion
Hierarchical database model
information is organized into a tree like structure that allows repeating information using parent/child relationships in way that can't have too many relationships
Hierarchical database model
information is organized into a tree-like structure that allows repeating information using parent/child relationships in such a way that it cannot have too many relationships
According to the ethical computer use policy, users should be ______________ of the rules and, by agreeing to use the system on that basis, _______________ to abide by the rules.
informed; consent
Enterprise resource planning (ERP):
integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make decisions by viewing enterprise wide information on all business operations.
Tacit knowledge
knowledge contained in people's head
tacit knowledge
knowledge contained in people's heads
data warehouse
logical collection of information--gathered from many different operational databases--that supports business analysis activities and decision-making tasks
Dependency
logical relationship that exists between the project tasks, or between a task and a milestone
Using the collective power of a community to identify and classify content significantly _________ content categorization costs.
lowers
Contact management CRM system
maintains customer contact info and identifies prospective customers for future sales
Contact management CRM system
maintains customer contact information and identifies prospective customers for future sales
Database
maintains information about various types of objects (inventory), events (transactions), people (employees, and places (warehouses)
Database
maintains information about various types of objects, events, people, and places
Accounting and finance ERP components
manage accounting data and financial processes within the enterprise with functions such as general ledger, A/P, A/R, budgeting and asset management
Accounting & Finance ERP components
manage data and processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
Operations management (OM)
management of systems or processes that convert or transform resources into goods and services
balanced scorecard
management system that enables orgs to clarify their vision and strategy and translate them into action
balanced scorecard
management system, in addition to a measurement system, that enables organizations to clarify their vision and strategy and translate them into action
elogistics
manages the transportation and storage of goods
Elogistics
manages transportation and storage of goods
Online Analytical Processing (OLAP)
manipulation of information to create business intelligence in support of strategic decision making
Fuzzy Logic
mathematical method of handling imprecise or subjective information (assign values between 0 and to vague or ambiguous information with the higher the value the closer to 1)
Information integrity
measure of the quality of information
information integrity
measure of the quality of information
Performance
measures how quickly a system performs a certain process or transaction
Key performance indicator (KPI)
measures that are tied to business drivers (metrics)
Effectiveness IT Metric
measures the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases; "doing the right things"; focuses on how well an organization is achieving its goals and objectives
Efficiency IT metric
measures the performance of the IT system itself including throughput, speed, and availability; "doing things right"; extent on which an organization is using its resources in an optimal way
Interactivity
measures the visitor interactions with the target ad on a website
Extreme Programming (XP) Methodology
methodology that breaks a project into tiny phases, and developers cannot continue on to the next phase until the first phase is complete
Rapid Application Development (RAD) (Rapid Prototyping) Methodology
methodology that emphasizes extensive user involvement in the rapid and evolutionary construction of working prototypes of a system to accelerate the systems development process
Rational Unified Process (RUP) Methodology
methodology that provides a framework for breaking down the development of software into four gates which each consist of executable iterations of the software in development
Issues with low quality information
missing information, incomplete information, probably duplication, potential wrong information, inaccuracy information, and incomplete information
Decision Support System (DSS)
models information to support managers and business professionals during the decision-making process (ex. sensitivity analysis, what-if analysis, and goal-seeking analysis)
ISO 900
name given to quality management and assurance standards. ISO est. in 1947 promotes development of world standards. Requires company determines customer needs and arrange how to handle issues
Maintenance, Repair, and Operations (MRO) Materials
necessary for running an organization but do not relate to the company's primary business activities (office supplies, equipment, furniture, computers, and replacement parts)
Disruptive Technology
new way of doing things that initially does not meet the needs of existing customers; tend to open new markets and destroy old ones
Databased models (data models)
number of different ways of organizing a schema/modeling the database structure
information partnership
occurs when 2 or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer
Personalization
occurs when a website can know enough about a person's likes and dislikes to fashion offers that are more likely to appeal to that person
personalization
occurs when a website can know enough about a person's likes and dislikes to fashion offers that are more likely to appeal to that person
First-mover Advantage
occurs when an organization can significantly impact its market share by being first to market with a competitive advantage
Feature creep
occurs when developers add extra features that were not part of initial requirements
bullwhip effect
occurs when distorted product demand info passes from one entity to the next throughout the SC
Scope creep
occurs when scope of project increases
Business Inteligence
offer powerful tools that measure and control organizational ops
Online Service Provider (OSP)
offers an extensive array of unique services such as its own version of a web browser; ISPs that offer Internet access and their own online content (ex. AOL)
Transform process
often referred to as technical core, is the actual conversion of inputs to outputs
Core competency strategy
one in which organization chooses to focus specifically on what it does best
core competency strategy
organization choose to focus specifically on what it does best and forms partnerships and alliances with other specialist organizations to handle nonstrategic business processes
Core competency
organization's key strengths, a business function it does better than any of its competitors
Systems development life cycle (SDLC)
overall process for developing info systems from planning and analysis through implementation and maintenance
System Development Life Cycle (SDLC)
overall process for developing information systems from planning and analysis through implementation and maintenances
Critical path
path from the start to the finish that passes through all tasks that are critical to completing the project in shortest amount of time
statistical analysis
performs such functions as information correlations, distributions, calculations, and variance analysis
Executive sponsor
person or group who provides the financial resources for the project
physical view
physical storage of information on a storage device such as a hard disk
forecasts
predictions made on the basis of time-series information
Electronic Catalog
presents customers with information about goods and services offered for sale, bid, or auction on the Internet
foreign key
primary key of one table that appears as an attribute in another table and acts to provide a logical relationship between the 2 tables
Materials requirement planning (MRP) systems
primary system for strategic planning. Uses sales forecasts to make sure that needed parts and materials are available at the right time and place in specific company
data mining
process of analyzing data to extract information not offered by the raw data alone
Social networking analysis (SNA)
process of mapping a group's contacts to identify who knows whom and who works with whom
information cleansing or scrubbing
process that weeds out and fixes or discards inconsistent, incorrect, or incomplete information
Sustaining Technology
produces an improved product customers are eager to buy (faster car, larger hard drive, etc.); better, faster, and cheaper products in established markets
Internet Engineering Task Force (IETF)
protocol engineering and development arm of the internet
Mashup Editors
provide a visual interface to build a mashup, often allowing the user to drag and drop data points into a web application; what you see is what you get
Global inventory management systems
provide ability to locate, track, and predict the movement of every component or material anywhere upstream or downstream in production process
CRM benefits
provide better customer service, improve call center efficiency, cross-sell products more effectively, help sales staff close deals faster, simplify marketing and sales processes, discover new customers, & increase customer revenue
Inventory and control systems
provide control and visibility to status of individual items maintained in inventory
Real time systems
provide real time information in response to query reports
Real-time Systems
provide real-time information in response to query requests; make faster and more effective decisions, keep smaller inventories, operate more efficiently, and track performance more carefully
Employee relationship management (ERM)
provides employees with a subset of CRM applications available through a web browser
Employee relationship management (ERM)
provides employees with subset of CRM apps available through a we browser
Rational unified process (RUP) methodology
provides framework for breaking down the development of software into four gates
Content management system
provides tools to manage the creation storage, editing, and publication of info in collaborative environment
content management system
provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment
Kiosk
publicly accessible computer system that has been set up to allow interactive information browsing
Which of the following is an example of transactional information?
purchasing stock
Project objectives
quantifiable criteria that must be met for project to be considered a successo
Data
raw facts that describe the characteristic of an event
Data
raw facts that describe the characteristics of an event
Business intell (BI)
refers to applications and tech that are used to gather, provide access to, and analyze data and info to support decision making efforts
Business Intelligence (BI)
refers to applications and technologies that are used to gather, provide access to, and analyze data and information to support decision-making efforts
Informational granularity
refers to extent of detail within information (fine and detailed or coarse and abstract)
Scalability
refers to how well a system can adapt to increased demands
scalability
refers to how well a system can adapt to increased demands
As-Is Process Models
represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes; what the process problem is
Enterprise application integration (EAI) middleware
represents a new approach to middleware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors
enterprise application integration (EAI) middleware
represents new approach to middleware by packaging together commonly used functionality which reduces time necessary to develop solutions that integrate apps from multiple vendors
eBay buyers voluntarily comment to other users and sellers on the quality of service, promptness of shipping, and their general satisfaction with the product. This is one of the most popular examples of user-generated content and is called a(n) ____________.
reputation system
Internet Engineering Steering Group (IESG)
responsbile for technical management of Internet Engineering Task Force (IETF) activities and the internet standards process
Chief Information Officer (CIO)
responsible for 1. overseeing all uses of information technology 2. ensuring the strategic alignment of IT with business goals and objectives; Often reports directly to the CEO; They are a manager, leader, and communicator.
Change control board (CCB)
responsible for approving or rejecting all change requests
Chief Knowledge Officer (CKO)
responsible for collecting, maintaining, and distributing the organization's understandings; designs programs and systems that make it easy for people to reuse knowledge
Internet Architecture Board (IAB)
responsible for defining the overall architecture of the internet, providing guidance and broad direction to the Internet Engineering Task Force (IETF)
Chief Privacy Officer (CPO)
responsible for ensuring the ethical and legal use of information within an organization; many are lawyers by training
Chief Security Officer (CSO)
responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses; possess detailed knowledge of networks and telecommunications because hackers and viruses usually find their way into IT systems through networked computers
Prototype
smaller-scale representation or working model of the users' requirements or a proposed design for an information system
groupware
software that supports team interaction and dynamics including calendaring, scheduling, and video-conferencing
Groupware
software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing
Database management system (DBMS)
software through which users and application programs interact with a database
Database management system (DBMS)
software through which users and application programs interact with database
Intelligent Agent
special purpose knowledge based information system that accomplishes specific tasks on behalf of its users
Project constraints
specific factors that can limit options (budget, delivery dates, etc)
Business Process
standardized set of activities that accomplish a specific task (Ex. processing a customer's order)
Protocols
standards that specify the format of data as well as the rules to e followed during transmission
Database based workflow systems
store documents in a central location and automatically ask team members to access document when it is their turn to edit it
database-based workflow systems
store documents in a central location and automatically ask the team members to access the document when it is their turn to edit the document
Sensitivity Analysis
study of impact that changes in one (or more) parts of the model have on other parts of the model. Users change the value of one variable repeatedly and observe the resulting changes in other variables
Analytical CRM
supports back office operations and strategic analysis and includes all systems that don't deal directly with the customers
Analytical CRM
supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers
Knowledge management system (KMS)
supports capturing, organization, and dissemination of knowledge throughout org
knowledge management system (KMS)
supports the capturing, organization, and dissemination of knowledge throughout an organization
Operational CRM
supports traditional transactional processing for day to day front office operations or systems that deal directly with the customers
Operational CRM
supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers
Sales force automation (SFA)
system that automatically tracks all of the steps in the sales process
Backward integration
takes all info entered into given system and sends it upstream to all systems
Forward integration
takes info entered into one system and sends it automatically to all downstream systems and processes
forward integration
takes information entered into a given system and sends it automatically to all downstream systems and processes
backward integration
takes information entered into a given system and sends it automatically to all upstream systems and processes
Opportunity management CRM systems
target sales opportunities by finding new customer or companies for future sales
Opportunity management CRM systems
target sales opportunities by finding new customers or companies for future sales
cluster analysis
technique used to divide an information set into mutually exclusive groups such that the members of each group are as close together as possible to one another and the different groups are as far apart as possible
Project
temporary endeavor undertaken to create a unique product, service, or result
Value added
term used to describe difference between the cost of inputs and the value of price of outputs
Slice-and-Dice
the ability to look at information from different perspectives. One part of information could display all product sales during a given promotion, while another could display a single product's sales for all promotions
Graphical User Interface (GUI) Screen Design
the ability to model the information system screens using icons, buttons, menus, and submenus
Information Richness
the depth and breadth of information transferred between customers and businesses
Information Granularity
the extent of detail within the information (fine and detailed or coarse and abstract)
Extended ERP components
the extra components that meet the organizational needs not covered by the core components and primarily focus on external operations.
Information Reach
the number of people a business can communication with, on a global basis
Core ERP components
the traditional components in most ERP systems and they primarily focus on internal operations.
Switching Costs
things that make a customer reluctant to move to another product or service
low; high
threat of new entrants is ____when there are significant entry barriers to entering a market and ____ when it is easy for new competitors to enter a market
data latency
time duration to make data ready for analysis and loading the data in to the database
Data latency
time duration to make data ready for analysis and put into database. Takes shortest amount of time
Analysis latency
time from which data are made available to the time when analysis is complete
Analysis latency
time from which data are made available to time when analysis is complete.
decision latency
time it takes a human to comprehend the analytic result and determine an appropriate action
Decision latency
time it takes human to comprehend analytical result and determine and appropriate action. This form of latency is very difficult to reduce
time-series information
time-stamped information collected at a particular frequency
Transportation planning systems
track and analyze the movement of materials and products to ensure the delivery of materials and finished goods at the right time, place, and lowest cost
Human resources ERP components
track employee information including payroll, benefits, compensation, and performance assessment, and assure compliance with the legal requirements of multiple jurisdictions and tax authorities
Kill switch
trigger than enables a project manager to close the project prior to completion
Web Mashup
website or web applicaton that uses content from more than one source to create a competely new service
Portal
website that offers a broad array of resources and services (such as email, online discussion groups, search engines, and online shopping malls)
Digital Divide
when those with access to technology have great advantages over those without access
Contact center (or call center)
where customer service representatives (CSRs) answer customer inquiries and respond to problems through a number of different customer touchpoints
Contact center (call center)
where customer service reps (CSRs) answer customer inquiries and respond to problems through a number of different customer techs
Joint Application Development (JAD) Session
where employees meet to define or review the business requirements for the system
Which phase of the SDLC gathers business requirements?
Analysis
____________ maintenance makes changes to repair system defects.
Corrective
Tactical BI
Form of BI that helps with daily analysis and results in refined campaign
Strategic BI
Form of BI that helps with planning and results in marketing campaign
What do most companies measure to determine the success of their websites?
Traffic
Business-facing processes
"Back office processes" invisible to the customer but essential to the effective management of the business. Example: Goal setting, day to day planning, giving performance feedback and rewards and allocating resources
Customer-facing processes
"front office processes" product or service that is received by an organization's external customer Example: Fulfilling orders, communicating with customers, sending out bills and marketing info
List and define the four most common categories of AI.
(1) Expert systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems. (2) Neural Networks attempt to emulate the way the human brain works. (3) Genetic algorithm - system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem. (4) Intelligent agents are special-purposed knowledge-based information system that accomplishes specific tasks on behalf of its users.
List and define the four primary reasons for the growth of decision-making information systems.
(1) People need to analyze large amounts of information. (2) People must make decisions quickly. (3) People must apply sophisticated analysis techniques, such as modeling and forecasting, to make good decisions. (4) People must protect the corporate asset of organizational information.
3 Operational CRM Technologies for a CS Dept
1) Contact Center 2) Web-based self-service 3) Call scripting
3 Sustainable MIS infrastructure Components
1) Cloud computing 2) Grid computing 3) Virtualization
Which of the below should be included in a company email privacy policy?
-Definition of legitimate email users and explanation of what happens to accounts after a person leaves the organization. -Statement discouraging sending junk email or spam to anyone who doesn't want to receive it. -Statement informing users that the organization has no control over email once it has been transmitted outside the organization
Describe the three capabilities commonly offered by an EIS.
1) Consolidation involves the aggregation of information and features simple roll-ups to complex groupings. (2) Drill-down enables users to get details, and details of details. (3) Slice-and-dice looks at information from different perspectives.
. Which of the following represents market basket analysis?
. Analyzes website information B. Analyzes checkout scanner information C. Detects customers' buying behavior D. All of the above*
Which of the following is an issue related to the waterfall methodology?
. Flaws in accurately defining and articulating the business problem B. Managing costs, resources, and time constraints C. Assumes users can specify all business requirements in advance D. All of the above*
What category of outsourcing countries includes Brazil, China, Malaysia, Mexico, Russia, and South Africa?
. The up-and-comers
Which of the following describes information technology monitoring?
. Tracking people's activities by such measures as number of keystrokes B. Tracking people's activities by such measures as error rate C. Tracking people's activities by such measures as number of transactions processed D. All of the above*
What is an activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance?
. Waterfall methodology
What is the success rate for a project using the waterfall methodology?
1 in 10 The waterfall methodology has a 10 percent success rate, or 1 in 10.
What 3 goals/objectives might a leadership plan include to achieve a solid business strategy?
1) Attracting new customers 2) Decreasing costs 3) Increasing sales
Three Primary Elements of MIS Infrasture
1) Back up and recovery plan 2) Disaster recovery plan 3) Business continuity plan
Industry-Specific Customer Facing Processes
1) Banking - loan 2) Insurance - Claim 3) Government - Grant allocation 4) Hotel - Reservation 5) Airline - Baggage
What are 3 generic business strategies Porter identified for entering a new market?
1) Broad differentiation 2) Broad cost leadership 3) Focused strategy
Ways Data Centers can be more Sustainable
1) Carbon emissions 2) Reduce energy consumption 3) Floor space 4) Stores greater amounts of info in less space 5) Geographic location 6) Resources are inexpensive, clean and available
What are the challenges of a connected world?
1) Networks create a diverse globally connected world eliminating time and distance 2) Networks make it possible to communicate in ways not previously imaginable 3) Even though networks provide many business advantages, they also create increased challenges in security, social, ethical and political issues.
Five Basic Supply Chain Activities
1) Plan 2) Source 3) Make 4) Deliver 5) Return
Decision Making Process (6 steps)
1) Problem identification 2) Data collection 3) Solution generation 4) Solution test 5) Solution selection 6) Solution implementation
Challenges of Wireless Networks
1) Protecting against theft 2) Protecting wireless connections 3) Preventing viruses on mobile devices 4) Addressing privacy concerns with RFID and LBS.
Business Facing Processes
1) Strategic planning 2) Tactical planning 3) Budget forecasting 4) Training 5) Purchasing raw materials
What are 2 support value activities?
1) Technology Development 2) Firm Infrastructure
What are 3 examples of service?
1) Waiting tables 2) Cutting hair 3) Personal training
Which company turned brand loyalty into brand relationships by using the vast amounts of information it collected to better understand customers' needs and expectations?
1-800-Flowers.com
Web 3.0
1. transforming the web into a database 2. evolutionary path to artificial intelligence 3. realization of semantic web and service-oriented architecture 4. evolution toward 3-D
Anne-Marie Cole runs the sales division for a local auto insurance firm. One of her key duties is to calculate her company's market share. When evaluating the prior year numbers, she found that her firm achieved total sales of $3 million and the entire industry had $30 million in sales. What is Anne-Marie's current market share?
10%
forward and backward or central repository
2 integration methods
Transactional and Analytical
2 primary types of information
directly and indirectly
2 primary ways that users can interact with a DBMS
relational and business-critical
2 types of integrity constraints
How many days is a typical sprint in the Scrum methodology?
30 days
How many days is a typical sprint in the scrum methodology?
30 days
online customers intentional enter inaccurate information to protect their privacy, different systems have different information entry standards and formats, call center operators enter abbreviated or erroneous information by accident or to save time, 3rd party and external information contains inconsistencies, inaccuracies, and errors
4 primary sources of low quality information
Which of the following represents the estimated percentage that spam accounts for in an organizations' email traffic?
40 to 60 percent
How long does a product's entire life cycle last today?
40 weeks
Geocache
A GPS technology adventure game that posts the longitude and latitude location for an item on the internet for users to find.
Describe the two primary diagrams most frequently used in project planning.
A PERT (Program Evaluation and Review Technique) chart is a graphical network model that depicts a project's tasks and the relationships between those tasks. A dependency is a logical relationship that exists between the project tasks, or between a project task and a milestone. A Gantt chart is a simple bar chart that depicts project tasks against a calendar. In a Gantt chart, tasks are listed vertically and the project's time frame is listed horizontally. A Gantt chart works well for representing the project schedule. It also shows actual progress of tasks against the planned duration.
What is failover?
A backup operational mode in which the functions of a computer component (such as a processor, server, network, or database) is assumed by secondary system components when the primary component becomes unavailable through either failure or scheduled down time
Bonnie Flat is a real estate agent who specializes in the luxury home market in Seattle, WA area. Bonnie is highly-technical and uses many types of online marketing techniques to increase business. One of the most successful online marketing techniques is to place a box along the top of real estate websites and luxury custom furniture websites. What type of
A banner ad
Bonnie Flat is a real estate agent who specializes in the luxury home market in the Seattle, Washington area. Bonnie is highly technical and uses many online marketing techniques to increase business. One of the most successful online marketing techniques is to place a box along the top of real estate websites and luxury custom furniture websites. What type of marketing technique is Bonnie using?
A banner ad
What is the difference between a business model and an ebusiness model?
A business model details how a company creates, delivers, and generates revenue. An ebusiness model does all of the same except on the Internet.
What is a pure-play business?
A business that operates only on the Internet without a physical store.
A change control board (CCB) that is responsible for approving or rejecting all change requests.
A change control board (CCB) that is responsible for approving or rejecting all change requests.
System
A collection of parts that link to achieve a common purpose. They are the primary enabler of cross-functional operations.
Secure Hypertext Transfer Protocol (SHTTP or HTTPS)
A combo of HTTP and SSL to provide encryption to secure identification of an internet server. Protects against interception of communications, transferring credit card info.
Worldwide Interoperability for Microwave Access (WiMAX)
A communications technology aimed at providing high speed wireless data over metro area networks. Operates like a Wifi, but covers greater distances and higher bandwidth. Can support data communication at a rate of 70 bps.
What is a network?
A communications, data exchange, and resource-sharing system created by linking two or more computers and establishing standards, or protocols, so that they can work together
Client
A computer designed to request info from a server.
Peer-to-Peer (P2P)
A computer network that relies on the computing power and bandwidth of the participants in the network rather than a centralized server. Example: Skype
What is fault tolerance?
A computer system designed that in the event a component fails, a backup component or procedure can immediately take its place with no loss of service
List, describe, and provide an example of a content management system.
A content management system (CMS) provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment. The CMS marketplace is complex, incorporating document management, collaboration and versioning tools, digital asset management, and web content management. One example is www.vignette.com.
Which of the following is correct in reference to a database?
A database can support many logical views.
Which of the following types of information can be found in a database?
A database maintains information on inventory, transactions, and employees.
Modem
A device that enables a computer to transmit and receive data i.e. dial up
RFID Accelerometer
A device that measures the acceleration (the rate of exchange of velocity) of an item and is used to track truck speeds or taxi cab speeds.
What is a dividend?
A distribution of earnings to shareholders
What is a project charter?
A document issued by the project initiator or sponsor that formally authorizes the existence of a project and provides the project manager with the authority to apply organizational resources to project activities
Data Center
A facility used to house management info systems and asso. components such as telecommunications and storage systems. Sometimes referred to as "server farms." They consume power and require cooling and floor space while working to support business growth w/o disrupting normal business operations and the quality of service.
What is a primary key?
A field (or group of fields) that uniquely identifies a given entity in a table
RFID Reader (RFID Interrogator)
A transmitter/receiver that reads the contents of RFID tags in the area.
Five Forces Model
A method of evaluating the external environment in which a company operates. It involves assessing five forces that drive competition: threat of new entrants, threat of substitute products and services, buyer power, supplier power, and rivalry among existing firms.
Streaming
A method of sending audio and video files over the internet in such a way that the user can view the file while it is being transferred. The advantage is speed.
Wireless MAN (WMAN)
A metro area network that uses radio signals to transmit and receive data. They have not been highly successful because they are not widely available.
Cloud Computing
A model for enabling ubiguitous, convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction. Connects people when internet is not available.
What is a dimension?
A particular attribute of information.
What is a foreign key?
A primary key of one table that appears as an attribute in another table and acts to provide a logical relationship among the two tables
Applet
A program that runs with another application such as a website.
Geocoin
A round shaped coin-sized object uniquely numbered and hidden in a geocache. It can be shaped to match a theme such as the state of Colorado or party hat.
Global Positioning System (GPS)
A satellite based navigation system providing extremely accurate position, time, and speed info.
Hot Site
A separate and fully equipped facility where the company can move immediately after a disaster and resume business.
Cold Site
A separate facility that does not have any computer equipment, but is a place where employees can move after a disaster.
Warm Site
A separate facility with computer equipment that requires installation and configuration.
Domain Name Hosting (web hosting)
A service that allows the owner of a domain name to maintain a simple website and provide email capacity.
3G
A service that brings wireless broadband to mobile phones. It lets users surf web pages, enjoy streaming music, watch video on demand programming and download and play 3D games
Information Architecture
A set of ideas about how all info in a given context should be organized.
What is a SOA service?
A simple business task
Packet
A single unit of binary data routed through a network. Directly impacts network performance and reliability by subdividing an electronic message into smaller more manageable packets.
Pop-up ad
A small web page containing an advertisement.
What is COTS?
A software package or solution that is purchased to support one or more business functions and information systems
Satellite
A space station that orbits the earth receiving and transmitting signals from earth based stations over a wide area. Ranges from handheld units to mobile base stations to fixed satellite dishes.
Geocoding
A special database coding process that assigns a digital map feature an attribute that serves as a unique ID or classification.
Secure Sockets Layer (SSL)
A standard security technology for establishing an encrypted link between a web server and a browser. Ensures that all data passed between them will remain private. Millions of websites use SSL to protect their online transactions with their customers.
Protocol
A standard that specifies the format of the data as well as the rules to be followed during transmission. Some computers using the same protocol can communicate easily providing accessibility, scalability and connectability between networks.
What is a business process?
A standardized set of activities that accomplish a specific task, such as processing a customer's order.
Viral Marketing
A technique that induces websites or users to pass on a marketing message.
What is a project?
A temporary endeavor undertaken to create a unique product, service, or result.
Web 1.0
A term to refer to the WWW during its first few years of operation between 1991 and 2003.
Which of the following describes ETL?
A. A process that extracts information from internal and external databases B. A process that transforms information using a common set of enterprise definitions C. A process that loads information into a data warehouse D. All of the above
Which of the following is a phase in the SDLC?
A. Analysis B. Design C. Testing D. All of the above*
Which of the following should an organization consider during the buy vs. build decision?
A. Are there any currently available products that fit the organizations needs B. Can the organization customize or modify an existing COTS to fit its needs C. Is there a justification to purchase or develop based on the cost of acquisition D. All of the above*
Which act strengthened criminal laws against identity theft?
A. Bork Bill B. Sarbanes-Oxley Act C. Cable Communications Act D. None of the above*
What can a model accomplish?
A. Calculate risks B. Understand uncertainty C. Manipulate time D. All of the above A model can do all of the above.
Which of the following is a type of collaboration system?
A. Content management system B. Groupware system C. Knowledge management system D. All of the above*
What made-to-order views can analytical CRM tools slice-and-dice customer information into?
A. Customer value B. Customer spending C. Customer segmentation D. All of the above
Which of the following is a business-related consequence of failing software?
A. Decrease productivity B. Damage to brand reputation C. Incur liabilities D. All of the above*
Which of the following does a project manager perform?
A. Defines and develops the project plan B. Tracks the plan to ensure all key project milestones are completed on time C. Expert in project planning and management D. All of the above*
Which of the following is a characteristic of a successful project?
A. Delivered on time B. Delivered within budget C. Meets the business's requirements D. All of the above*
Which of the following is an outsourcing challenge caused by contract length?
A. Difficulties in getting out of a contract B. Problems in foreseeing future issues C. Problems in reforming an internal IT department D. All of the above*
What is information redundancy?
A. Duplication of information B. Storing the same information in multiple places C. Storing duplicate information in multiple places D. All of the above
What categories should an organization evaluate when making an outsourcing decision?
A. Geopolitical risk B. English proficiency C. Salary cost D. All of the above*
Which activity is performed during the planning phase?
A. Identify and select the system for development B. Assess project feasibility C. Develop the project plan D. All of the above*
Why would a business use a data warehouse that offers strategic level, external, integrated, and historical information?
A. Identify trends B. Make projections C. Decide key business issues D. All of the above
Which of the following can use BI to make informed decisions?
A. Law enforcement industry B. Airline industry C. Broadcasting industry D. All of the above*
Which of the following is a result of implementing business intelligence systems and tools allowing business users to receive data for analysis?
A. Reliable B. Understandable C. Easily Manipulated D. All of the above*
Which of the following is a quantitative model typically used by a DSS?
A. Sensitivity analysis B. What-if analysis C. Goal-seeking analysis D. All of the above A DSS can perform all of the above.
Which of the following represents operational CRM?
A. Supports traditional transactional processing B. Supports day-to-day front-office operations C. Supports operations that deal directly with the customers D. All of the above
Which of the following uses a DBMS to interact with a database?
A. Users of accounting programs B. Users of human resource programs C. Users of marketing programs D. All of the above
Which of the following is an evaluation criteria used to prioritize software development projects?
A. Value chain analysis B. Strategic alignment C. Resource availability D. All of the above*
An organization must identify what it wants to do and how it is going to do it. What does the "what" part of this question focus on?
A.Justification of the project B. Definition of the project C. Expected results of the project D. All of the above*
Artificial Intelligence
AI
Genetic Algorithm
AI system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem; essentially an optimizing system; finds the combination of inputs that gives the best outputs
Application Programming Interface
API
Universities were among some of the first users of the Internet. What was the Internet first called?
ARPANET
Application Service Provider
ASP
Supply Chain Visability
Ability to view all areas up and down the supply chain in real time.
What is a policy that a user must agree to follow in order to be provided access to a network or to the Internet?
Acceptable use policy
Which policy is it common practice for many businesses and educational facilities to require employees or students to sign before being granted a network ID?
Acceptable use policy
Which policy typically contains a nonrepudiation clause?
Acceptable use policy
Agile MIS Infrastructure Characteristics
Accessibility - varying levels allow system users to access, view or perform operational functions.
Which of the following is not one of the CRM business drivers?
Accountability
What analyzes the transactional information of the business so the owners and investors can make sound economic decisions?
Accounting
3 core ERP components for internal ops:
Accounting and finance, product and materials management, and human resources
Core ERP Components
Accounting and finance, production and materials management and HR - Focuses on Internal Operations
ERP
Accounting, finance, logistics and production
Who are the primary users of ERP systems?
Accounting, finance, logistics, and production
Achieving perfect information is almost impossible. The more complete and accurate an organization wants its information to be, the more it costs. Which two variables are used to determine the trade-off for perfect information?
Accuracy versus completeness.
Which of the following represents a form of disruptive technology?
All of these are included: Enters the marketplace at the low end. Is a new way of doing things that initially does not meet the needs of existing customers. Tends to open new markets and destroy old ones.
What are some of the immediate results businesses found from using instant messaging?
All of these. Easily hold simultaneous IM sessions with multiple people. Resolve questions or problems immediately. Quickly identify which employees are at their computers.
Which of the following can be use BI to make informed decisions?
All of these: Airline industry Broadcasting industry Law enforcement industry
What are characteristics or properties of an entity called?
All of these: Attributes Fields Columns
Managing consumer trust is a challenge for ebusinesses. Which of the following is a good way to build trust when working with customers over the Internet?
All of these: Be accessible to communicate in-person. Be available to communicate in-person. Use customer testimonials that link to your client website.
Which of the following occurs during data cleansing?
All of these: Clean inaccurate data. Clean redundant records. Clean missing records.
What is the best way to measure a company's ebusiness success?
All of these: Clickstream data Interactivity Effective MIS metrics
Which of the following is one of the fundamental issues surrounding the struggle between Internet censorship and openness?
All of these: Controlling the conduits Filtering the flows Punishing the purveyors
Which of the following statements is true regarding customer information?
All of these: Customer information can exist in several operational systems. Customer information in each operational system could change. Customer information in each operational system can be different.
Which of the following was the original design for the Internet?
All of these: Display of static content Email Document exchange
Which of the following describes ERP systems?
All of these: ERP systems provide a foundation for collaboration between departments. ERP systems enable people in different business areas to communicate. ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance.
Which of the following is one of the four categories of costs associated with downtime?
All of these: Financial performance Revenue Damaged reputation
Which of the following is a benefit an organization can receive from outsourcing?
All of these: Financial savings Increased technical abilities Market agility
Which of the following is one of the 21st-century organizational trends on the business side?
All of these: Focus on improved business resiliency via the application of enhanced security. Emphasis on strategic analysis for cost reduction and productivity enhancement. Uncertainty in terms of future business scenarios and economic outlooks.
Which of the following is a benefit a business can receive by deploying the latest in security technology?
All of these: Greater advances in administration Fewer disruptions to organizational systems Increased productivity of employees
What is the name of a company's internal MIS department?
All of these: Management information systems (MIS) Information systems (IS) Information technology (IT)
How would you categorize mobile entertainment, mobile sales, mobile ticketing, and mobile banking?
All of these: Mcommerce Mbusiness Mobile business
MIS is a business function. Which of the following does MIS perform to help aid the company in decision making and problem solving?
All of these: Moves information about people. Moves information about processes across the company to improve systems. Moves information about products.
Which of the following is a reason why businesses want to have the appropriate levels of authentication, access control, and encryption?
All of these: Only authorized individuals can gain access to the network. Individuals cannot understand or alter information while in transit. Only authorized individuals can access applications for which they are entitled.
Which of the following is one of the new series of business success factors and challenges that are helping to determine marketplace winners and losers?
All of these: Organization agility Instantaneous business response A focus on core competencies and processes
What is a potential problem or impact of technology dependence?
All of these: Outages create potentially great havoc for people, businesses, and educational institutions that rely heavily on technology. Many have a need to be continuously connected for every activity, which potentially eliminates crucial in-person social skills and could stunt psychological growth. How do people or businesses function if the connection is down?
Which of the following are the influential driver(s) affecting the growth of outsourcing markets?
All of these: Rapid growth Core competencies Industry changes
What is the most secure type of authentication?
All of these: Something the user knows such as a user ID and password Something the user has such as a smart card or token Something that is part of the user such as a fingerprint or voice signature
What is the primary difference between the different types of backup/recovery media?
All of these: Speed Cost Expense
Which of the following can be completed by encryption?
All of these: Switch the order of characters Replace characters with other characters Use a mathematical formula to convert the information into some sort of code
What is recovery?
All of these: The ability to get a system up and running in the event of a system crash The ability to get a system up and running in the event of a system failure Restoring the information backup
What does the disaster recovery cost curve chart(s)?
All of these: The cost to the organization of the unavailability of technology The cost to the organization of recovering from a disaster over time The cost to the organization of the unavailability of information
Which of the following represents market basket analysis?
All of these: Analyzes website information Analyzes checkout scanner information Detects customers' buying behavior
What can analytical CRM modeling tools discover?
All of these: Identify opportunities for expanding customer relationships. Identify opportunities for cross-selling. Identify opportunities for up-selling.
Which of the following is not included in the four quadrants of ethical and legal behavior?
All of these: Legal behavior and ethical behavior Illegal behavior and ethical behavior Legal behavior and unethical behavior
Which of the following activities does a CIO perform?
All of these: Oversees all uses of information technology. Ensures the strategic alignment of IT with business goals. Ensures the strategic alignment of IT with business objectives.
Web Accessibility
All people with disabilities including visual, auditory, physical, speech, cognitive or neurological disabilities can use the web.
Define the relationship between the systems development life cycle and software development methodologies.
All software development methodologies use the systems development life cycle, however, the way that they use it differs. For example, all projects must have planning and testing phases, however one project might use the waterfall approach and have the planning occur at the beginning of the project and the testing occur at the end. Another project might use the XP method and have small planning and testing phases occurring all the time.
Click-to-talk
Allows customers to click on a button and talk with a representative via the internet.
Web-based Self Service Systems
Allows customers to use the web to find answers to their questions or solutions to their problems.
What is an integration?
Allows separate systems to communicate directly with each other
Integrations
Allows separate systems to communicate directly with each other eliminating the need for manual entry into multiple systems
Web Browser
Allows users to access the WWW
Social Bookmarking
Allows users to share, organize, search and manage bookmarks
Telecommuting (virtual workforce)
Allows workers to work from remote locations such as a home or hotel using high speed internet
Recency, Frequency, and Monetary Value (RFM)
An organization can find its most valuable customers by using the formula _____
Planning, ___________, design, development, testing, implementation, and maintenance are the seven phases in the SDLC.
Analysis
The _________ phase involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system.
Analysis
What is the second step in the SDLC?
Analysis
Public Cloud
Amazon web services
Social Network
An application that connects people by matching profile info. This is one of the greatest advantages of 2.0.
SSL Certificate
An electronic document that confirms the identity of a website or server and verifies that a public key belongs to a trustworthy individual or company. Contains domain name, company name/address, expiration of the certificate and other details. Example: Versign - leading authority
RFID Tag
An electronic identification device that is made up of a chip and antenna.
Wired Equivalent Privacy (WEP)
An encryption algorithm designed to protect wireless transmission data.
What is a backup?
An exact copy of a system's information
What is a project manager?
An individual who is an expert in project planning and management.
Emergency Notification Service
An infrastructure built for notifying people in the event of an emergency. Example: Radio stations It can be deployed through the firm's own infrastructure, supplied by an outside service provider on company premisis or hosted remotely by an outside service provider.
What is a project management office (PMO)?
An internal department that oversees all organizational projects.
Blogs
An online journal that allows users to post their own comments, graphics and videos.
What represents the detailed set of knowledge worker requests that the system must meet in order to be successful?
Business requirements
Which of the following is not one of the five basic components of supply chain management?
Cost
Private Exchange
B2B marketplace in which a single buyer posts its needs and then opens the bidding to any supplier who would care to bid; reverse auction
Eprocurement
B2B purchase and sale of supplies and services over Net
Eprocurement
B2B purchase and sale of supplies and services over the Internet
reliable, consistent, understandable, and easily manipulated
BI Data analysis
Extended ERP components:
BI, CRM ERP, scm erp, and ebusiness erp
Business Process Management
BPM
The balanced scorecard was developed by Drs. Robert Kaplan of the Harvard Business School and David Norton. Which systems does the balanced scorecard measure?
BPR and ERP
Which is a virus that opens a way into the network for future attacks?
Backdoor programs
expanded market coverage, offerings of specialized products and services, & broadened range of offerings and a more complete solution
Benefits of PRM
What question can be answered using info?
Best selling product, best customer, worst selling product
Cheryl is the operations manager for Nature's Bread Company, which specializes in providing natural products for health conscience individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of knowledge that Cheryl would be using to successfully perform her job.
Best-selling product changes when Tony the best banker is working.
Which of the following is the most uncommon reason why companies outsource?
Better manage the costs of internal processes.
Where do organizations typically place firewalls?
Between the server and the Internet
Who breaks into other people's computer systems and just looks around or steals and destroys information?
Black-hat hacker
The ___________ bill prohibits the use of video rental information on customers for any purpose other than that of marketing goods and services directly to the customer.
Bork
Contacted customers regardless of their opt-out or opt-in decision
Bork Bill
Automating a business process that contains _____ or____ will magnify or amplify these problems if they are not corrected first
Bottlenecks;redundancies
Where is the position of IT infrastructure within the organization?
Bottom
Online Ad (banner ad)
Box running across a web page that contains advertisements.
What are the three primary models that a B2C business can use to operate?
Brick-and-mortar, click-and-mortar, virtual
What are the three primary models that a B2C can use to operate?
Brick-and-mortar, click-and-mortar, virtual
Web Assessibility Initiative (WAI)
Brings together people from industry, disability organizations, gov't and research labs around the world to dev. guidelines and resources to help make the web accessible to people with disabilities. It allows people to access the full potential of the web.
Which company experienced difficulty with answering their call center phone?
Brother International Corporation
Source
Build relationships with suppliers to procure raw materials
An API is a set of routines, protocols, and tools for
Building software applications
What is it called when distorted product demand information passes from one entity to the next throughout the supply chain?
Bullwhip effect
What is the size of the internal electrical pathway along which signals are sent from one part of the computer to another?
Bus width
ePolicies are policies and procedures that address the ethical use of computers and Internet usage in the ___________ environment.
Business
Extended ERP Componets
Business Intelligence, customer relationship management, supply chain management and e-business
What are collaborative web pages that allow users to edit documents, share ideas, or monitor the status of a project. Wikipedia, one of the largest online collaboration websites, is a good example.
Business Wiki
What creates a way for a company to recover and restore partially or completely interrupted critical functions within a predetermined time after a disaster or extended disruption?
Business continuity planning
Management info Systems
Business function, like accounting and HR moves info about people, products, and processes across the company to problem solve.
What is information that people use to support their decision-making efforts?
Business intelligence
What is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence?
Business process modeling
Core Processes
Business processes such as manufacturing goods, selling products and producing services that make up the activities in a value chain.
Sarah Schin was recently hired by Bank West as the Global Director of HR. Her job duties include determining employment policies as well as overseeing all the hiring, firing and training of employees. What type of process does Sarah's new job demonstrate
Business-facing processes
The accounting and finance department performs processes such as creating financial statements, paying accounts payables, and collecting accounts receivables. What form of processes do these represent?
Business-facing processes
What are the four main types of ebusiness models?
Business-to-business, business-to-consumer, consumer-to-business, and consumer-to-consumer.
Associate Program (affiliate program)
Businesses generate commissions or royalties
How would a company like Flickr use social tagging on its website?
By allowing users to upload images and tag the images with their own keywords.
Which of the following is one of the five key competitive priorities?
Cost
What is the name of the highly publicized survey administered by the Institute for Citizen-Centered Services and the Institute for Public Administration in Canada?
Citizens First
25. According to the ethical computer use policy, users should be ______________ of the rules and, by agreeing to use the system on that basis, _______________ to abide by the rules.
C. Informed, consent
John and Jenny have been saving for two years to take their six children on a vacation to Disneyworld. They are surprised to find out that the airline tix are far more expensive than they had anticipated. They decide to try to find cheaper tix on Priceline where they are allowed to set their own price they are willing to pay for the airline tix. What form of ebusiness model are John and Jenny using?
C2B
Which act imposes limitations and penalties on businesses sending unsolicited email to consumers?
CAN-SPAM Act
Which ebusiness tool plays a crucial role in getting website visitors to view more than just the home page by providing clear navigation choices?
CMS
Which application's primary business benefits include sales forecasts, sales strategies, and marketing campaigns?
CRM
Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?
CRM
customer relationship management
CRM
Which of the following statements is incorrect?
CRM predicting technologies help organizations identify their customers across other applications.
customer service representative
CSR
What is responsible for the speed, accuracy, availability, and reliability of the MIS
CTO
Who is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization's information technology?
CTO
Which state recognizes an individual's right to privacy?
California
Administrator Access or Unrestricted Access
Can perform functions such as resetting passwords, deleting accounts and shutting down entire systems.
Carbon Emissions
Carbon dioxide and carbon monoxide produced by business processes and systems that are not reduced.
. What-if analysis checks the impact of a __________ in an assumption on the proposed solution.
Change
Which of the following is not a phase in the SDLC?
Change
____________ management system includes a collection of procedures to document a change request and define the steps necessary to consider the change based on the expected impact of the change.
Change
The PMI develops procedures and concepts necessary to support the profession of project management. Which of the following is not one of the three areas it focuses on?
Change in business goals during project planning (management)
Explain change management and how an organization can prepare for change.
Change management is a set of techniques that aid in evolution, composition, and policy management of the design and implementation of a system. An organization can prepare for change by implementing change management systems and a change control board. Change management systems are a collection of procedures to document a change request and define the steps necessary to consider the change based on the expected impact of the change. A change control board (CCB) is responsible for approving or rejecting all change requests.
type (transactional and analytical), timeliness, and quality
Characteristics that help determine the value of information
If a supplier has high power what can it do to influence its industry
Charge higher prices. Shift costs to industry participants. Limit quality or services.
Disaster Recovery Cost Curve
Charts 1) Costs to the company of the unavailability of info and technology 2) The costs to the company of recovery from a disaster over time.
What if Analysis
Checks the impact of a change in a variable or assumption on the model
Which company is improving how it manages the assets in fields by enabling employees in multiple disciplines to easily access and share the information they need to make decisions?
ChevronTexaco Corporation
Jeremy Bridges is an executive for Green Web Designs, where his primary role is to ensure the security of business systems and develop strategies to protect the company from online viruses and hackers. What is Jeremy's role within the company?
Chief Security Officer (CSO).
Which of the following countries is considered an up-and-comer in the outsourcing industry?
China
Which of the following is not one of the principal BI enablers?
Corporate processes
What is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (eg networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction?
Cloud computing
Which company was the victim of a distributed denial-of-service (DDoS) attack that forced the company to close operations and to eventually transfer over 2,500 customers to a rival organization?
CloudNine Communications
What is a technique used to divide an information set into mutually exclusive groups such that the members of each group are as close together as possible to one another and the different groups are as far apart as possible?
Cluster analysis
Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's Five Forces Model. Which of the following represents rivalry in the soft drink industry?
Coke and Pepsi submit bids to the owner of a football stadium for the exclusive sale of their products during games.
What is a separate facility that does not have any computer equipment, but is a place where employees can move after a disaster?
Cold site
Collective Intelligence
Collaborating and tapping into the core knowledge of all employees, partners, and customers.
A(n) ____________ system is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information.
Collaboration
Which of the following is not one of the four gates in the RUP methodology?
Collaboration Elaboration is the gate in RUP, not collaboration.
What is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information?
Collaboration system
Compare the different categories of collaboration technologies.
Collaboration technologies fall into one of two categories: (1) unstructured collaboration (sometimes referred to as information collaboration) which includes document exchange, shared whiteboards, discussion forums, and email; (2) structured collaboration (or process collaboration) which involves shared participation in business processes such as workflow in which knowledge is coded.
Wiki
Collaborative web page that allows users to add, remove and change content, which can be easily organized and reorganized as required.
WIKIS
Collaborative website that allows users to add, remove, and change content
Lisa loves her job as an executive recruiter for a large hospital located in Dallas, Texas. Part of Lisa's job requires her to gather industry info, collaborate with partners, compare competitors, and tap into the knowledge of prospective employees, partners, and customers. Which of the below would Lisa use to perform her job?
Collective intelligence
Which of the following is not a topic associated with the information age?
College statistics for data.
Search Engine Optimization
Combines art along with science to determine how to make URLs more attractive to search engines resulting in higher search engine ranking.
What is key for evaluating internal controls such as human resources, logistics, information technology, risk, legal, marketing and sales, operations, financial functions, procurement, and reporting?
Committee of Sponsoring Organizations
What is the most important part of the project plan?
Communication
Asynchronous Communication
Communications such as email that does not occur at the same time
Synchronous Communication
Communications that occur at the same time such as IBM or chat
What type of cloud computing serves a specific community with common business models, security requirements, and compliance considerations?
Community Cloud
Describe the benefits and challenges of outsourcing.
Competitive edge - effective and innovative use of IT can be lost when using an outsourcing service provider. Confidentiality - confidential information might be breached by an outsourcing service provider, especially one that provides services to competitors. Scope definition - scope creep is a common problem with outsourcing agreements. Contract length - most outsourcing contracts span several years and cause the issues discussed above. Contract length has three main issues (1) difficulties in getting out of a contract, (2) problems in foreseeing future needs, (3) problems in reforming an internal IT department after the contract is finished.
List Generators
Compiles customer information from a variety of sources and segments it for different marketing campaigns.
Managerial
Constantly evaluating company operations to hone the firms ability to identify, adapt to and change. -Covers short to medium range plans, schedules and budgets along with policies, procedures and business objectives for the firm. -Allocates resources and monitor's performance of subunits.
Which gate in the RUP methodology includes building and developing the project?
Construction
What was the primary problem Saab encountered with one of its marketing companies?
Contacted customers regardless of their opt-out or opt-in decision
Active RFID Tag
Contains a transmitter and a power source (typically a battery)
Source Code
Contains instructions written by a programmer specifying the actions to be performed by computer software.
What occurs when an organization uses software that filters content to prevent the transmission of unauthorized information?
Content filtering
What are the technologies available to help prevent and build resistance to attacks?
Content filtering, encryption, firewalls
What provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment?
Content management system
Which of the below is not considered an advantage of a content management system?
Content management systems increase order entry speed.
Common E-business forms
Content providers, informediaries, online marketplaces, portals, service providers and transaction brokers
What are the four most common Business 2.0 characteristics?
Content sharing through open source, user-contributed content, collaboration inside the organization, and collaboration outside the organization.
Advantages of Business 2.0
Content sharing through open sourcing, user contributed content, collaboration inside the organization and collaboration outside the organization
Domain Name System
Converts IP addresses into domains Example: www.apple.com
Websites sometimes deposit on a customer's hard drive a small file containing information about the customer and the customer's web activities. What is that small file called?
Cookie
What is a small file deposited on a hard drive by a website containing information about customers and their web activities?
Cookie
What is a small file deposited on a hard drive by a website containing info about customers and their Web activities
Cookies
Privacy is the legal protection afforded an expression of an idea, such as a song, book or video game.
Copyright
What is the legal protection afforded an expression of an idea, such as a song, video game, and some types of proprietary documents?
Copyright
_____________ is the legal protection afforded an expression of an idea, such as a song, video game, and some types of proprietary documents
Copyright
What is an organization's key strength, a business function that it does better than any of its competitors?
Core competency
What is it called when an organization chooses to focus specifically on what it does best and forms partnerships and alliances with other specialist organizations to handle nonstrategic business processes?
Core competency strategy
What refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness, including comparison-shopping sites such as Kelkoo and bank account aggregation services such as Citibank?
Cybermediation
What type of mediation refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness?
Cybermediation
What is the science that studies encryption, which is the hiding of messages so that only the sender and receiver can read them?
Cyptography
Project ______________ are any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project
Deliverables
Which policy details the extent to which email messages may be read by others?
Email privacy policy
War Driving
Deliberately searching for Wi-Fi signals while driving by in a vehicle.
Which of the following is not one of the six principles for ethical information management according to CIO magazine?
D. The CIO is responsible for how outsiders view and analyze corporate information
Database management system
DBMS
Decision Support System
DSS
_________ models represent a formal way to express data relationships to a database management system (DBMS).
Data
What is a variable?
Data characteristic that stands for a value that changes or varies over time.
What is the primary problem most organizations face today concerning information?
Data rich, information poor
What is an interactive website kept constantly updated and relevant to the needs of its customers through the use of a database?
Data-driven website
What type of website is best to build for a continually changing information, including press releases, new product information, and updated pricing?
Data-driven website
What type of website is best to build for a website with continually changing information including press releases, new product information, and updated pricing?
Data-driven website
What is at the heart of any ERP system?
Database
Which of the following is not one of the primary information technology areas on which organizations are focusing?
Database
What stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document?
Database-based workflow system
Finance
Deals with strategic financial issues including money, banking, credit, investments, and assets
What is the physical view of information?
Deals with the physical storage of information on a storage device such as a hard disk
Which of the following is not part of a typical SOA solution?
Decrease people productivity with better business integration
What is project scope?
Defines the work that must be completed to deliver a product with the specified features and functions
Which phase takes all of the detailed design documents from the design phase and transforming them into the actual system?
Development phase
Broad Differentiation
Difference in a product that appeals to a large audience
Which of the following is not a cultural business challenge?
Differences in architectures
Which of the following is not a political business challenge?
Differences in social attitude
_________ asset management system works with binary rather than text files, such as multimedia file types.
Digital
Which of the following terms implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction?
Digital Darwinism
What works with binary rather than text files, such as multimedia file types?
Digital asset management system
Which of the following is not a reason for the explosive growth of the WWW?
Digital darwinism
What integrates information from multiple components and tailors the information to individual preferences?
Digital dashboard
What is technology that digitally represents handwriting in its natural form?
Digital ink
What is any paper that is optimized for any type of digital printing?
Digital paper
Virtual Private Network
Direct private network links among themselves or creates private secure internet access "private tunnel"
Interactive Voice Response
Directs customers to use touch tone phones/keywords to navigate or provide info
What is a detailed process for recovering information or an IT system in the event of a catastrophic disaster such as a fire or flood?
Disaster recovery plan
Ewaste
Discarded, obsolete or broken electronic devices
Partner Relationship Management
Discovers optimal sales channels by selecting the right partners and identifying mutual customers
Innovator's Dilemma by Clayton M. Christensen
Discusses how established companies can take advantage of disruptive technologies w/o hindering existing relationships with partners, customers and stakeholders. Example: Xerox, IBM, Sears and DEC
What occurs when a business sells directly to the customer online and cuts out the middle man?
Disintermediation
Internet Protocol TV (IPTV)
Distributes digital video content using IP across the internet and private IP networks. The user selects a channel and the service provider sends only that single program to the TV.
Outbound Logistics
Distributes goods and services to customers
Which of the following is not one of the tenets in the Agile Alliance's manifesto?
Do not allow changing requirements, especially late in development
Which of the following is NOT a common stipulation when creating an employee monitoring policy?
Do not state the consequences of violating the policy
___________ management system supports the electronic capturing, storage, distribution, archival, and accessing of documents.
Document
Steps in Business Process Improvement
Document as is - establish measures - follow process - measure performance - identify and implement improvements
What support the electronic capturing, storage, distribution, archival, and accessing of documents?
Document management system
____________ testing verifies that the instruction guides are helpful and accurate
Documentation
Passive RFID Tag
Does not have a power source
What is the practice of buying a domain name and not using the web page but waiting to profit from the trademark?
Domain or cyber squatting
What company monitors the operation of its vending machines via wireless technology?
Dr Pepper/Seven Up Inc.
Which of the following represents the connecting and communicating tools supporting and driving ebusiness?
Email, instant messaging, podcasting, content management systems, and video and Web conferencing
As the product manager for the eatery division of Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team. Today Jerry is analyzing his data by looking at details, and details of details of info. Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success?
Drill-down
What is the computer attack where an attacker accesses a wireless computer network, incepts data, uses network services, and/or sends attack instructions without entering the office or organization that owns the network?
Drive-by-hacking
When does information cleansing occur in the data warehouse?
During the ETL process and once it is in the data warehouse
Primary Challenge of CRM in the Information Age
E-businesses firms must adhere to this rule as the power of the customer grows exponentially in the info age
enterprise application integration
EAI
Executive Information System
EIS
Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?
EIS, DSS, TPS
Employee relationship management
ERM
Which application's primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?
ERP
enterprise resource planning
ERP
The evolution of ERP
ERP has grown to become part of the extended enterprise.
Single Tenancy
Each customer or tenant must purchase and maintain and individual system.
Which of the following is not an additional benefit of virtualization?
Ease of use for customer relationship management systems
Which of the following is the result of BI that it is no longer required to have a PhD in statistics to get sophisticated analytics delivered to users' fingertips?
Easily manipulated
Internet's impact on info
Easy to compile, increased richness, increased reach and improved content
What is a plan that details how a company creates, delivers, and generates revenues on the Internet?
Ebusiness model
. A(n) _________ feasibility study identifies the financial benefits and costs associated with the systems development project.
Economic
List and define the five different types of feasibility studies.
Economic feasibility study - (cost-benefit analysis) - identifies the financial benefits and costs associated with the systems development project. Operational feasibility study - examines the likelihood that the project will attain its desired objectives. Technical feasibility study - determines the organization's ability to build and integrate the proposed system. Schedule feasibility study - assess the likelihood that all potential time frames and completion dates will be met. Legal and contractual feasibility study - examines all potential.
According to Peter Drucker, what are managers who do things right addressing?
Efficiency
A common mistake that many managers tend to make is focusing on only one type of metrics because they are easier to measure. Which type of metrics do they focus on?
Efficiency MIS metrics
The government has taken an active role online. Which of the following is the term that describes the use of strategies and technologies to transform government(s) by improving the delivery of services and enhancing the quality of interaction between government and the citizen-consumer within all the branches of government?
Egovernment
Government-to-Government (G2G)
Egovernment model that enhances international trade and information retrieval
Consumer-to-Government (C2G)
Egovernment model that includes elections, census, & taxation
Government-to-Business (G2B)
Egovernment model that includes procurement of goods and services from suppliers or information regarding legal and business issues that is transmitted electronically
Government-to-Consumer (G2C)
Egovernment model that provides updated government information; also includes applications for visas, renewal of passports and driver's licenses, advertising of tender notices, and other services online
Which gate in the RUP methodology expands on the agreed-upon details of the system, including the ability to provide an architecture to support and build it.
Elaboration
Which gate in the RUP methodology provides a rough order of magnitude?
Elaboration Elaboration provides a rough order of magnitude.
The __________ communications privacy act allows the reading of communications by a firm and says that employees have no right to privacy when using their companies' computers.
Electronic
What is a technique for identifying and tracking assets and individuals via technologies such as RFID and smart cards?
Electronic tagging
. A(n)____________ privacy policy details the extent to which email messages may be read by others
Which ebusiness tool increases the speed of business by allowing the transfer of documents with the same speed as the telephone?
What represents a new approach to middleware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors?
Enterprise application integration middleware
In the relational database model, what is a person, place, thing, transaction, or event about which information is stored?
Entity
Which of the following is not a potential business impact created by the growth in information industries?
Entry-level positions will require less education
Structured Decisions
Established processes that offer potential solutions. They are made more frequently and are almost repetitive in nature, they effect short term business strategies. Examples: Recording inventory and creating schedules.
Your boss, Ty Jacob, has asked you to analyze the music industry using Porter's Five Forces Model. Which of the following represents supplier power in the music industry?
Established record labels like EMI, Sony, Universal.
What is another name for an eshop?
Estore or etailer
If an organization were to have only one policy, which one would it want?
Ethical computer use policy
If an organization were to have only one policy, which one would it want? Ethical computer use policy Information privacy policy Internet use policy Acceptable use policy
Ethical computer use policy
Which policy ensures that the users know how to behave at work and that the organization has a published standard through which to deal with user infractions?
Ethical computer use policy
What are the principles and standards that guide our behavior toward other people?
Ethics
___________ are the principles and standards that guide our behavior toward other people.
Ethics
Search Engine Ranking
Evaluates variables that search engines use to determine where a URL appears on the list of search results
Which two terms are confirmed or validated with a fact?
Event and Object
Backup
Exact copy of a system's info
Community Cloud
Example: All Colorado State gov't organizations
Who is the person or group who provides the financial resources for the project?
Executive sponsor
Ebusiness Advantages
Expanding global reach, opening new markets, reducing costs, improving operations, improving effectiveness
The project management role has several responsibilities in the area of cost. Which of the following represent these areas for cost?
Expectations, resources, technology choices
Test conditions are the detailed steps the system must perform along with the _______ results of each step.
Expected
______________ systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.
Expert
Which of the following is the most commonly used form of AI in the business arena?
Expert system
___________ knowledge consist of anything that can be documented, archived, and codified, often with the help of IT.
Explicit
What consists of anything that can be documented, archived, and codified, often with the help of IT?
Explicit knowledge
What are the two categories that include intellectual and knowledge-based assets?
Explicit knowledge and tacit knowledge
Optimizational Analysis
Extension of goal setting analysis, finds the optimum value for a target variable by repeatedly changing the other variables, subject to specified constraints.
Extended ERP Components
Extra components that meet organizational needs not covered by the core componets Focus primarily on external operations
CRM is a technology based on the premise that those organizations that understand the needs of individual customers are best positioned to achieve sustainable competitive advantage in the future.
FALSE CRM is a business philosophy, not a technology, based on the premise that those organizations that understand the needs of individual customers are best positioned to achieve sustainable competitive advantage in the future.
Canada is considered a rookie outsourcing country.
FALSE Canada is considered a leader outsourcing country.
Extraction, transformation, and loading is a process that extracts information from internal databases, transforms the information using a common set of enterprise definitions, and loads the information into an external database.
FALSE Extraction, transformation, and loading is a process that extracts information from internal and external databases, transforms the information using a common set of enterprise definitions, and loads the information into a data warehouse.
Ideally, an organization only wants to build forward integrations.
FALSE Ideally, an organization wants to build both forward and backward integrations.
Outsourcing is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems.
FALSE Insourcing is a common approach that uses the professional expertise within an organization to develop and maintain the organization's information technology systems
Insourcing is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house.
FALSE Outsourcing is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house.
Preventing liabilities is a business-related consequence of failed software.
FALSE Preventing liabilities is a business-related consequence of successful software.
Confidentiality is the right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent
FALSE Privacy is the right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent.
Project milestones are any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project.
FALSE Project deliverables are any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project
Project deliverables represent key dates when a certain group of activities must be performed.
FALSE Project milestones represent key dates when a certain group of activities must be performed.
Provide training for the system users typically occurs during the testing phase
FALSE Provide training for the system users typically occurs during the implementation phase.
Unstructured collaboration involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules.
FALSE Structured collaboration involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules.
Testing is the fourth phase in the SDLC.
FALSE Testing is the fifth phase in the SDLC.
The Data Warehousing Institute estimates that low-quality information costs U.S. businesses $60 billion annually.
FALSE The Data Warehousing Institute estimates that low-quality information costs U.S. businesses $600 billion annually.
38. The assess project feasibility activity typically occurs during the analysis phase.
FALSE The assess project feasibility activity typically occurs during the planning phase.
The data warehouse is a location for all of a business's information.
FALSE The data warehouse is not a location for all of a business's information.
The implementation phase involves taking all of the detailed design documents from the design phase and transforming them into the actual system.
FALSE The development phase involves taking all of the detailed design documents from the design phase and transforming them into the actual system.
The leaders, the newcomers, and the rookies are the three categories of outsourcing countries.
FALSE The leaders, the up-and-comers, and the rookies are the three categories of outsourcing countries.
The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.
FALSE The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its customers.
The primary purpose of a data warehouse is to perform transactional processes.
FALSE The primary purpose of a data warehouse is to perform analytical process.
The relationship between the triple constraint variables is not dependent.
FALSE The relationship between the variables in the triple constraint is interdependent.
The three forms of BI include operational, tactical, and value-added.
FALSE The three forms of BI include operational, tactical, and strategic.
The triple constraint includes time, cost, and quality.
FALSE The triple constraint includes time, cost, and scope. All impact quality.
An information partnership is one in which an organization chooses to focus specifically on what it does best and forms partnerships and alliances with other specialist organizations to handle nonstrategic business processes.
FALSE This is the definition for core competency strategy, not information partnership.
What is it called when you may use copyrighted material in certain situations — for example, in the creation of new work or, within certain limits, for teaching purposes?
Fair Use Doctrine
Sensitivity analysis, what-if analysis, and market basket analysis are the three quantitative models typically used by a DSS.
False
Timely information must be up-to-the-second to be accurate.
False Timely information can change for each business decision. Some decisions require weekly information while others require daily information.
Which of the following describes agile?
Fast and efficient B. Small and nimble C. Lower cost D. All of the above*
___________ creep occurs when developers add extra features that were not part of the initial requirements.
Feature
What allows files containing text, programs, graphics, numerical data, and so on to be downloaded off or uploaded onto a network?
File transfer protocol (FTP)
Goal Seeking Analysis
Find the input necessary to achieve a goal such as a desired level of output. It is the opposite of what if and sensitivity analysis.
Which of the following is a fundamental of the RAD methodology?
Focus initially on creating a prototype that looks and acts like the desired system B. Actively involve system users in the analysis, design, and development phases C. Accelerate collecting the business requirements through an interactive and iterative construction approach D. All of the above*
Supplier Relationship Management (SRM)
Focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects
Technology Recovery Strategies
Focuses specifically on prioritizing the order for restoring hardware, software and data across the organization that best meets business recovery requirements.
What is the term that is similar to taxonomy except that crowdsourcing determines the tag or keyword-based classification system?
Folksonomy
Which of the following is a form of statistical analysis?
Forecasting
What are the primary business benefits of an ERP system?
Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution.
_______ are predictions made on the basis of time-series information.
Forecasts
Which act protects health insurance information?
HIPAA
Hypertext Markup Language
HTML
Hypertext Transport Protocol
HTTP
______have philosophical and political reasons for breaking into systems and will often deface the website as a protest.
Hactivists
Production and Materials Management ERP Components
Handles production planning and execution tasks such as demand forecasting, production scheduling, job cost accounting and quality control
________________ key logger is a hardware device that captures keystrokes on their journey from the keyboard to the motherboard
Hardware
What is the difference between hardware and software?
Hardware is the physical devices associated with a computer system, where software is the instructions the hardware executes to carry out tasks.
What is a hardware device that captures keystrokes on their journey from the keyboard to the motherboard?
Hardware key logger
CRM Reporting Technologies
Helps an organization identify their customer across other applications
CRM Predicting Technologies
Helps an organization predict customer behavior, such as which customers are at risk for leaving
CRM Analysis Technologies
Helps organizations segment their customers into categories such as best/worst customers
Multi-Tenancy
Helps reduce operational costs associated with implementing large systems as costs are dispersed across many tenants.
Which of the following database structures stores information in a tree-like structure that allows repeating information using parent/child relationships, in such a way that it cannot have too many relationships?
Hierarchical database
Efficiency and Effectiveness
Higher level metrics to measure MIS projects
Ebusiness Benefits
Highly accessible Increased Customer Loyalty Improved Information Content Increased Convenience Increased Global Reach Decreased Cost
Which type of metric measures when a visitor reaches a website and their computer sends a request to the site's computer server to begin displaying pages?
Hit metric
What attacks computer systems by transmitting a virus hoax, with a real virus attached?
Hoaxes
Within the sites that support disaster recovery, ____ is a separate and fully equipped facility where the company can move immediately after a disaster and resume business.
Hot site
The _________ phase involves placing the system into production so users can begin to perform actual business operations with the system.
Implementation
The systems development life cycle is the overall process for developing information systems from planning and analysis through _________________ and maintenance.
Implementation
What is phased implementation?
Implementing the new system in phases until it is evident that the new system performs correctly and then implementing the remaining phases of the new system
Which of the following is true in regards to the elimination of redundant information?
Improves information quality
Which of the following is true in regard to eliminating redundant information?
Improves information quality.
What type of backup strategy would you recommend to an organization that deals with large volumes of critical information?
Hourly
with each other
How must the 3 forms of BI work?
Artificial intelligence simulates ______________ intelligence such as the ability to reason and learn.
Human
HTML
Hypertext markup language
What is the Internet protocol web browsers use to request and display web pages using universal resource locators?
Hypertext markup language (HTML)
Internet Engineering Steering Group
IESG
Internet Engineering Task Force
IETF
Information Systems
IS
Internet Service Provider
ISP
Information Technology
IT
Collaboration system
IT based set of tools that supports the work of teams by facilitating the sharing and flow of info
What is true about IT and business?
IT enables business success and motivation
collaboration system
IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information
Business Impact Analysis
Identifies all critical business functions and the effect that a specific disaster may have upon them.
What is an economic feasibility study?
Identifies the financial benefits and costs associated with the systems development project
Spatial Data (geospatial data or geographic info)
Identifies the geographic location of features and boundaries on earth, such as natural or constructed features, oceans and more.
Challenges of E-business
Identifying limited market segments, managing consumer trust, ensuring consumer protection and adhering to taxation rules
What are the four challenges facing ebusinesses outlined in the text?
Identifying limited market segments, managing consumer trust, ensuring consumer protection, and adhering to taxation rules.
Which of the following is not a CRM industry best practice?
Implement in the big bang approach
Jackie is the head teller at ABC bank and her responsibilities include overseeing and managing tellers, resolving customer issues, and developing and implementing systems for an optimal and efficient team. She notices a steady increase in customer complaints and tracks back to find the complaints started right around the time ABC bank provided internet access to all employees. Jackie watched the tellers closely and found that they were spending significant amount of time playing internet games and posting on FB. Which policy should the company implement to help eliminate this problem?
Internet use policy
Managing global enterprise architectures is a key global IT challenge for the 21st century. What is included in the term global enterprise architectures?
Internet, intranet, extranet, and other telecommunication networks
Business-to-Business Marketplace (B2B)
Internet-based service that brings together many buyers and sellers; private exchange
Which of the following systems is designed with full-time monitoring tools that search for patterns in network traffic to identify intruders and to protect against suspicious network traffic which attempts to access files and data?
Intrusion Detection Software (IDS)
Which of the following is not a typical CRM metric?
Inventory metrics
What is the analysis phase in the SDLC?
Involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system
Knowledge Management
Involves capturing, classifying, evaluating, retrieving, and sharing info assets in a way that provides context for effective decisions and actions.
What is the design phase in the SDLC?
Involves describing the desired features and operations of the system
What is process modeling?
Involves graphically representing the processes that capture, manipulate, store, and distribute information between a system and its environment
What is the implementation phase in the SDLC?
Involves placing the system into production so users can begin to perform actual business operations with the system
What is consolidation?
Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
MIS can be an important enabler of business success and innovation. Which statement is accurate when referring to MIS?
Is a valuable tool that can leverage the talents of people who know how to use and manage it effectively.
Which of the following countries is considered a leader in the outsourcing industry?
Israel
What is one of the biggest pitfalls associated with real-time information?
It continually changes
Which of the following is not a part of the email privacy policy stipulations?
It informs people that the organization has full control over email once it is transmitted outside the organization.
What consists of a series of tiny projects?
Iterative development
Joint Application Development
JAD
What represents a session where employees meet, sometimes for several days, to define or review the business requirements for the system?
JAD session
All of the following jobs will be increasingly performed by robots, except:
Jobs performed by scientists, engineers, and technicians
One of the most famous examples of wiki vandalism occurred when a false biography entry stated which of the following?
John Seigenthaler Sr. was assistant to Attorney General Robert F. Kennedy in the early 1960s and was involved in Kennedy's assassination as well as JFK's.
What is it called when you have a novice and an expert work together on a project to help bring the expert's approach to light?
Joint problem solving
knowledge management system
KMS
Key Performance Indicator
KPI
Which company developed a real-time collaboration system that ties together its partners, suppliers, and DoD customers via the Internet?
Lockheed Martin Corporation
A data warehouse is a _________ collection of information-gathered from many different ___________ databases-that supports business analysis activities and decision-making tasks.
Logical, operational
A data warehouse is a ______ collection of information - gathered from many different _____ databases - that supports business-analysis activities and decision-making tasks.
Logical; operational
Broad Cost Leadership
Low cost that appeals to a large audience
Operational
Lower management, department managers, analysists and staff. Focus: Internal, functional Time: Short, day to day Decision type: Structured, reoccurring and repetitive MIS type: Info Metrics: Key performance indicators focusing on efficiency. Example: How many employees are out sick?
Buyer Power
Loyalty programs are an example of which of the "Five Forces"?
How can companies reduce buyer power?
Loyalty programs, which reward customers based on their spendings.
Management Information Systems
MIS
Which of the following is the most common function outsourced?
MIS
What includes the plans for how an organization will build, deploy, use, and share its data, processes, and MIS assets?
MIS infrastructure
Dynamic Scaling
MIS infrastructure can be automatically scaled up or down based on needed requirements.
Maintenance, Repair, and Operations Materials
MRO
What is a program, when installed on a computer, records every keystroke and mouse click?
Key logger software
Tacit Knowledge
Knowledge contained in people's heads
What is the most common form of collective intelligence found inside the organization?
Knowledge management
What supports the capturing, organization, and dissemination of knowledge throughout an organization?
Knowledge management system
What kind of society is being created by the growth in information industries?
Knowledge-dependent global society
Swim Lane
Layout that arranges the steps of a business process into a set of rows depicting the various elements.
What is the ideal type of decision making for people in an organization?
Legal and ethical
at is the ideal type of decisions for people in an organization to make?
Legal and ethical
What are the different types of information?
Levels, formats, granularities
GIS Map Automation
Links business assets to a centralized system where they can be tracked and monitored over time.
Which of the following is not a principle of supply chain management?
Listen to signals from telecommunications equipment.
Packet Header
Lists the distinction along with the length of the message data Example: IP Address
Website Bookmark
Locally stored URL or the addy of a file or internet page saved as a shortcut
Online Transaction Processing
OLTP
What captures transaction and event info using technology to 1) process the info according to defined business rules 2) store the info 3) update existing info to reflect the new info
OLTP
Online Service Provider
OSP
Project __________ are quantifiable criteria that must be met for the project to be considered a success.
Objectives
Asset Tracking
Occures when a company places active or semi passive RFID tags on expensive products or assets to gather data on the item's location with little or no manual intervention. It allows its company to focus on supply chain, reduce theft and ID the last known user of assets.
Semi-Structured Decisions
Occurs in situations in which a few established processes help to evaluate potential situations. Example: Decisions about producing new products
Paradigm Shift
Occurs when a new radical form of business enters the market that reshapes the way organizations and companies behave.
Failover
Occurs when a redundant storage server offers an exact replica of the real-time data and if the primary server crashes, the users are automatically directed to the secondary or back-up server.
Website Personalization
Occurs when a website has stored enough data about a person's likes/dislikes to fashion offers more likely to appeal to that person
What is deperimeterization?
Occurs when an organization moves employees outside its firewall
The Bullwhip Effect
Occurs when distorted product demand info ripples from one partner to the next throughout the supply chain.
Edge Matching (warping, rubber sheeting)
Occurs when paper maps are laid edge to edge and items that run across maps but do not match are reconfigured to match.
Bottlenecks
Occurs when resources reach full capacity and cannot handle any additional demands.
Regional Service Providers (RSPs)
Offer internet service by connecting to NSPs, but they can connect directly to each other.
Smart Phone
Offers more advanced computing ability and connectivity than basic cell phones. Allows for web browsing, emailing, listening to music, watching video, computing, keeping track of contacts etc. Example: Iphone and RIM blackberry
Utility Computing
Offers pay-per-view use revenue model similar to a metered service.
Project management ____________ is an internal department that oversees all organizational projects.
Office
___________ outsourcing is using organizations from developing countries to write code and develop systems.
Offshore
What is it called when a company uses organizations from developing countries to write code and develop systems?
Offshore outsourcing
What percentage will all of today's technical knowledge represent in 2050?
One
Shopping Bot
One of the simpliest examples of an intelligent agent. It is a software that will search several retailer websites and provide a comparison of each retailer offering including price and availability.
What caused Polaroid to go bankrupt?
One-hour film processing and digital cameras stole its market share.
Explain why software problems are business problems.
Only 28 percent of projects are developed within budget and delivered on time and as promised, says a report from the Standish Group, a Massachusetts-based consultancy. The primary reasons for project failure are: Unclear or missing business requirements, skipping SDLC phases, failure to manage project scope, failure to manage project plan, and changing technology.
What is the number one reason that IT projects fall behind schedule or fail?
Poor planning or poor project management
What is the number one reason that IT projects fall behind schedule or fail?
Poor planning or poor project management.
Which of the following agile MIS infrastructure characteristics refers to the ability of an application to operate on different devices or software platforms, such as different operating systems?
Portability
What are forecasts?
Predictions made on the basis of time-series information
Plan
Prepare to manage all resources required to meet demand
Which of the following is not a characteristic of a well-defined project plan?
Prepared by the project manager
Summarize the activities associated with the design, development, and testing phases in the SDLC.
Primary design activities include (1) Design the IT infrastructure, (2) Design system models. Primary development activities include (1) Develop the IT infrastructure. (2) Develop the database and programs. Primary testing activities include (1) Write the test conditions. (2) Perform the system testing.
Failback
Primary machine recovers and resumes operations, taking over from the secondary server.
What are the two main categories in a value chain analysis?
Primary value activities and support value activities.
The _________ act restricts what information the federal government can collect.
Privacy
What is the right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent?
Privacy
National Service Providers (NSPs)
Private companies that own and maintain the worldwide backbone that supports the internet. Example: Sprint, Verizon, MCI, AT&T, NTT, Level 3, Century Link and Cable Wireless Worldwide
Cooking a patty and putting the ingredients together are included in which category of making a hamburger?
Process
_________ modeling involves graphically representing the processes that capture, manipulate, store, and distribute information between a system and its environment
Process
What is data mining?
Process of analyzing data to extract information not offered by the raw data alone.
Mutation
Process within a genetic algorithm of randomly trying combinations and evaluating the success or failure of the outcome.
Which of the following is an incorrect enterprise view of information technology?
Processing is OLTP for executives and OLAP for analysts
Visualization
Produces graphical displays of patterns and complex relationships in large amounts of data
Amazon.com uses a customer-profiling system whenever a customer visits its website. Using this system, Amazon can offer products tailored to that particular customer's profile and buying pattern. What is Amazon using to achieve this competitive advantage?
Product differentiation.
What is the process that where a business takes raw materials and processes them or converts them into a finished product for its goods or services?
Production
What are the factors included in the global customer's category of global IT business drivers?
Products are the same worldwide and global IT can help manage worldwide marketing, sales, and quality control.
What occurs when businesses sell products or services for more than they cost to produce?
Profit
Key logger or key trapper software is a __________ that when installed on a computer, records every keystroke and mouse click
Program
Which company used BPR to change its industry by implementing a mobile claims process?
Progressive Insurance.
. A(n) ____________ is a temporary endeavor undertaken to create a unique product, service, or result.
Project
Highlight the components of a project charter.
Project scope defines the work that must be completed to deliver a product with the specified features and functions. A project scope statement describes the business need, justification, requirements, and current boundaries for the project. The business need can be characterized by the problem the results of the project will satisfy. This is important in linking the project with the organization's overall business goals. The project scope statement includes constraints, assumptions, and requirements—all components necessary for developing accurate cost estimates. Project objectives are quantifiable criteria that must be met for the project to be considered a success. Project constraints are specific factors that can limit cost estimating options. They include: budget, delivery dates, available skilled resources, and organizational policies. Project assumptions are factors that are considered to be true, real, or certain without proof or demonstration. Examples include hours in a work week or time of year the work will be performed.
Who are individuals and organizations actively involved in the project or whose interests might be affected as a result of project execution or project completion?
Project stakeholders
Describe the project stakeholder's and executive sponsor's roles in choosing strategic projects.
Project stakeholders are individuals and organizations actively involved in the project or whose interests might be affected as a result of project execution or project completion. Stakeholders are not necessarily involved in the completion of project deliverables. For example, a chief financial officer (CFO) probably will not help test a new billing system, but she surely will be expecting the successful completion of the project. While all stakeholders are important, one stands out as having the most impact on the success or failure of a project. That person is the executive sponsor. PMI defines the executive sponsor as the person or group who provides the financial resources for the project. However, research has shown that the leadership strength of the executive sponsor has more do to with the success or failure of a project than any other critical success factor.
Ebusiness Challenges
Protecting Consumers Leveraging Existing Systmes Increasing Liability Providing Security Adhering to Taxation Rules
The rapid application development methodology emphasizes extensive user involvement in the rapid and evolutionary construction of working __________ of a system to accelerate the systems development process.
Prototypes
benefits of CRM
Provide better customer service, Make call centers more efficient, Cross sell products more effectively, Help sales staff close deals faster, Simplify marketing and sales processes, Discover new customers, & Increase customer revenues
Which of the following is a challenge in sustaining technology?
Provides a product that does not meet the existing customer's future needs.
Personal Area Networks (PAN)
Provides communication over a short distance that is intended for use with devices that are owned and operated by a single user.
Enterprise Systems
Provides enterprise wide support and data access for a firm's operations and business processes.
Digital Subscriber Line (DSL)
Provides high speed digital data transmission over standard telephone lines using broadband modem technology, allowing both the internet and telephone services to work over the same phone lines.
High Speed Internet Cable Connection
Provides internet access using cable TV infrastructure and a special cable modem.
What is a real-time system?
Provides real-time information in response to requests.
Transmission Control Protocol/internet protocol (TCP/IP)
Provides the technical foundation for the public internet as well as for large numbers of private networks. Allows diverse/differing networks to connect/communicate with each other.
Employee Relationship Management (ERM)
Provides web-based self-service tools that streamline and automate the human resource dept
Which type of ebusiness model is Amazon using?
Pure-play
When studying the figure of the four quadrants of ethical and legal behavior, the goal is for organizations to make decisions in which of the following quadrants?
Quadrant 1
The project management role has several responsibilities in the area of time. Which of the following represent these areas for time?
Quality, methodology
Which of the following is one of the four main categories of BI benefits?
Quantifiable benefits
Which type of BI benefits includes working time saved in producing reports and selling information to suppliers?
Quantifiable benefits
What are project objectives?
Quantifiable criteria that must be met for the project to be considered a success
All of the following are characteristics of information except:
Quantity
All of the following are characteristics of information, except:
Quantity
Which of the following is not one of the five characteristics common to high quality information?
Quantity
Five Steps in the order to delivery business process
Step#1: Marketing (create campaign, check inventory) Step#2: Sales (place an order, modify production, check credit) Step#3: Operations management (manufacturing goods) Step#4: Accounting and finance (deliver goods, bill customer) Step#5: Customer service (support sale)
Which system differentiates an executive information system from a decision support system and a transaction processing system?
Stock market information system
Which of the following is not a guideline for effectively dealing with change management?
Stop change
Rapid Elasticity
Storage, network bandwidth and computing capacity that can be increased or decreased
Which form of BI uses months to years as its time frame?
Strategic BI
Which type of BI achieves long-term organizational goals?
Strategic BI
Which evaluation criteria is an organization using that prioritizes its projects by giving priority to those projects that are in line with the organization's strategic goals and objectives?
Strategic alignment
Business process modeling or mapping, is the activity of creating a detailed flowchart or process map of a work process that shows its inputs, tasks, and activities in a ________ sequence.
Structured
___________ collaboration involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules
Structured
What involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules?
Structured collaboration
For the past 20 years, Perry has been an owner of several Coldwell Banker Real Estate franchises. To increase business Perry spends a great deal of money marketing and advertising his businesses online. Perry decides he would like to move beyond just marketing and create an actual ebusiness that acts like a search engine but focuses on only the real estate industry. The main revenue source for Perry's ebusiness will be a charge of $50 a month for each property that is listed on the website. What is the primary revenue model for Perry's new business?
Subscription fees
Emergency
Sudden, Unexpected event requiring immediate action due to potential health and safety, the environment or property.
Which of the following represents a typical supply chain?
Suppliers - Company - Customers.
Which of the following automates the different steps and stages of the supply chain?
Supply chain execution software
What is the ability to view all areas up and down the supply chain?
Supply chain visibility
Which of the following is a key to SCM success?
Support Organizational Goals.
Return
Support customers and product returns
What are the three business functions an MIS infrastructure supports?
Supports info change, change, and business continuity planning
Marketing
Supports sales by planning, pricing, and promoting goods or services
Knowledge Management Systems
Supports the capturing, organization and dissemination of knowledge (know how) throughout an organization
Multisourcing is a combination of professional services, mission-critical support, remote management, and hosting services that are offered to customers in any combination needed.
TRUE Multisourcing is a combination of professional services, mission-critical support, remote management, and hosting services that are offered to customers in any combination needed.
Offshore outsourcing is using organizations from developing countries to write code and develop systems.
TRUE Offshore outsourcing is using organizations from developing countries to write code and develop systems.
PMI stands for The Project Management Institute.
TRUE PMI stands for The Project Management Institute.
Parallel implementation uses both the old and new systems until it is evident that the new system performs correctly.
TRUE Parallel implementation uses both the old and new systems until it is evident that the new system performs correctly.
antifiable benefits, indirectly quantifiable benefits, unpredictable benefits, and intangible benefits are the four primary categories of BI benefits.
TRUE Quantifiable benefits, indirectly quantifiable benefits, unpredictable benefits, and intangible benefits are the four primary categories of BI benefits.
The traditional waterfall methodology is a sequential, activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance.
TRUE The traditional waterfall methodology is a sequential, activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance.
Employee monitoring policies explicitly state how, when, and where the company monitors its employees.
TRUE This is the definition of employee monitoring policies.
Ethical computer use policy contains general principles to guide computer user behavior.
TRUE This is the definition of ethical computer use policy.
Opt-in implies that the customers will only be contacted if they agreed to receive promotions and marketing material.
TRUE This is the definition of opt-in.
Project management is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements.
TRUE This is the definition of project management.
Traditional business risk models typically ignored software development, largely because most organizations considered the impact from software and software development on the business to be minor.
TRUE Traditional business risk models typically ignored software development, largely because most organizations considered the impact from software and software development on the business to be minor.
___________ knowledge is contained in people's heads.
Tacit
What is the knowledge contained in people's heads?
Tacit knowledge
What is the type of knowledge that is contained in people's heads?
Tacit knowledge
Which form of BI uses the time frame of days to weeks to months?
Tactical BI
Which type of BI conducts short-term analysis to achieve strategic goals?
Tactical BI
Backward Integration
Take information entered into a given system and sends it automatically to all upstream systems and processes.
EAI Middleware
Takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate apps from multiple venders.
Forward Integration
Takes info entered into a given system and sends it automatically to all the downstream systems and processes
What is a forward integration?
Takes information entered into a given system and sends it automatically to all downstream systems and processes
What is a backward integration?
Takes information entered into a given system and sends it automatically to all upstream systems and processes
Which of the following is the primary reason why companies outsource?
Tap outside sources of expertise.
Opportunity Management CRM System
Targets sales opportunities by finding new customers/complaints for future sales.
What is a well-planned strategy that ensures the search and navigation functions are easy to use and user-friendly on a website?
Taxonomy
Which of the below is not a characteristic of Business 2.0?
Technical skills are required
Challenges of Business 2.0
Technology dependence, information vandalism, Violations of copyright and plagiarism
What focuses specifically on prioritizing the order for restoring hardware, software, and data across the organization that best meets business recovery requirements?
Technology recovery strategy
Which of the following are the principle BI enablers?
Technology, people, and corporate culture
What is the blending of computers and wireless telecommunications technologies with the goal of efficiently conveying information over vast networks to improve business operations?
Telematics
Which of the following is not one of the primary principles an organization should follow for successful agile software development?
Test and deliver infrequently.
List and describe the three categories of outsourcing countries.
The Leaders are countries that are leading outsourcing. The Up-and-Comers are countries that are beginning to emerge as solid outsourcing options. The Rookies are countries that are just entering the outsourcing industry.
Which act restricts what information the federal government can collect?
The Privacy Act
Describe the fundamentals of project management.
The Project Management Institute (PMI) defines a project as a temporary endeavor undertaken to create a unique product, service, or result. Project management is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements. Project deliverables are any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project. Examples of project deliverables include design documents, testing scripts, and requirements documents. Project milestones represent key dates when a certain group of activities must be performed. For example, completing the planning phase might be a project milestone. If a project milestone is missed, then chances are the project is experiencing problems. Project manager is an individual who is an expert in project planning and management, defines and develops the project plan, and tracks the plan to ensure the project is completed on time and on budget. The project manager is the person responsible for executing the entire project plan. Project management office (PMO) is an internal department that oversees all organizational projects. This group must formalize and professionalize project management expertise and leadership. One of the primary initiatives of the PMO is to educate the organization on techniques and procedures necessary to run
Key Performance Indicators (one type of metric)
The Quantifiable metrics a company uses to evaluate progress toward critical success factors - more specific -Can focus on external or internal measurements
Which act protects investors by improving the accuracy and reliability of corporate disclosures?
The Sarbanes-Oxley Act
Fault Tolerance
The ability for a system to respond to unexpected failures or system crashes as the back-up system immediately and automatically takes over with no loss of service
Technology Failure
The ability of a company to operate is impaired because of hardware, software or data outage.
Mass Customization
The ability of an organization to tailor its products or services to the customers' specifications.
What are the two basic functions that social networking sites provide?
The ability to create and maintain a profile that is your online identity and create connections between other people within the network.
Recovery
The ability to get a system up and running in the event of a system crash or failure that includes restoring the info back-up.
Slice and Dice
The ability to look at info from different perspectives -Performed along a time axis to analyze trends and find time based patterns in the info
Consider a washing machine as a system. Which of the following represents the output?
The clean clothes.
Social Tagging
The collaborative activity of marketing shared online content with key words or tags as a way to organize it for future navigation, filteration or search.
Which of the following is not a potential business impact resulting from alternative energy sources?
The cost of alternative energy sources is increasing with technical advances
Cybermediation
The creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness, inc. Example: comparison shopping sites such as Kilko
Network Convergence
The efficient coexistence of TV, video, and data communication within a single network, offering convenience and flexibility not possible with separate infrastructures. Allows the weaving together of voice, data and video
Application Integration
The integration of a company's existing management systems
What category of outsourcing countries includes Canada, India, Ireland, Israel, and the Philippines?
The leaders
The balanced scorecard views the organization from four perspectives, and users should develop metrics, collect data, and analyze their business relative to each of these perspectives. Which of the following is not one of the four perspectives in the balanced scorecard?
The leading perspective
Supply Chain Management
The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
Ebusiness was characterized by a few companies or users posting content for the masses. What characterizes Business 2.0?
The masses posting content for the masses.
Bandwidth
The maximum amount of data that can pass from one point to another in a unit of time
Which of the following statements is true?
The more complete and accurate an organization wants to get its information, the more it costs.
Which of the following represents megahertz?
The number of millions of CPU cycles per second
Source Documents
The original transaction record - including time sheets, wage rates and employee benefit reports.
What is the systems development life cycle?
The overall process for developing information systems from planning and analysis through implementation and maintenance.
What is the critical path?
The path from start to finish that passes through all the tasks that are critical to completing the project in the shortest amount of time
Social Networking
The practice of expanding your business and/or social contacts by a personal network
War Chalking
The practice of tagging pavement with codes displaying where WiFi access is available.
Which of the following is one of the important characteristics of business processes?
The process is cross-departmental
Automation
The process of computerizing manual tasks, making them more efficient and effective and dramatically lowering operational costs. Example: payroll
Competitive Intelligence
The process of gathering info about the competitive environment, including competitor's plans, activities, and products to improve a company's ability to succeed.
Which of the following is not one of the important characteristics of business processes?
The processes occur only within organizations
The project management role has several responsibilities in the area of scope. Which of the following represent these areas for scope?
The project management role has several responsibilities in the area of scope. Which of the following represent these areas for scope?
Productivity
The rate at which goods and services are produced based upon total output given total inputs
Consider a washing machine as a system. Which of the following represents the process?
The wash and rinse cycle.
Network Access Points (NAPs)
Traffic exchange points in the routing hierarchy of the internet that connects NSPs
Which of the following describes privacy?
The right to be left alone when you want to be, to have control over your own personal possessions, and to not be observed without your consent.
What category of outsourcing countries includes Argentina, Chile, Costa Rica, New Zealand, Thailand, and Ukraine?
The rookies
Cartography
The science and art of making an illustrated map or chart.
Analytics
The science of fact-based decision making
What is software?
The set of instructions that the hardware executes to carry out specific tasks
Reliability
The system functions correctly and provides accurate info.
Portability
The system is available to operate on different devices or software platforms. Example: Apple Itunes
Maintainability
The system quickly transforms to support environmental changes.
All of the following are business-critical integrity constraints except:
The system will not allow returns of fresh produce after 15 days past delivery.
What is data latency?
The time duration to make data ready for analysis and loading the data into the database
What is analysis latency?
The time from which data are made available to the time when analysis is complete
What is decision latency?
The time it takes a human to comprehend the analytic result and determine an appropriate action.
Estimated Time of Arrival (ETA)
The time of day of an expected arrival at a certain destination and is typically used for navigation applications.
Estimated Time Enroute (ETE)
The time remaining before reaching a destination using the present speed and is typically used for navigation applications.
Cycle Time
The time required to process an order.
Which of the following is not a potential business impact from the world's population doubling in the next 40 years?
The time to get products and services to market is being shortened by technology
What are countries that are beginning to emerge as solid outsourcing options?
The up-and-comers
Core business relationships and models are dramatically changing, including shifts from which of the following?
The value in material things to the value of knowledge and intelligence
. Compare the waterfall methodology and the agile methodology.
The waterfall methodology is a sequential, activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance. The agile methodology is a form of XP, aims for customer satisfaction through early and continuous delivery of useful software components. These are two opposite ends of the spectrum in terms of systems development methodologies. The primary difference between the waterfall and XP methodologies is that XP divides its phases into iterations with user feedback.
Crowdsourcing
The wisdom of the crowd
Summarize the different software development methodologies.
There are a number of different software development methodologies. The waterfall methodology is a sequential, activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance. The rapid application development methodology (RAD) emphasizes extensive user involvement in the rapid and evolutionary construction of working prototypes of a system to accelerate the systems development process. The extreme programming (XP) methodology breaks a project into tiny phases, and developers cannot continue on to the next phase until the first phase is complete. The agile methodology is a form of XP, aims for customer satisfaction through early and continuous delivery of useful software components. Rational Unified Process (RUP) provides a framework for breaking down the development of software into four gates Gate One: Inception, Gate Two: Elaboration, Gate Three: Construction, Gate Four: Transition. Scrum - uses small teams to produce small pieces of deliverable software using sprints, or 30-day intervals, to achieve an appointed goal.
Identify the three primary areas a project manager must focus on managing to ensure success.
There are three primary areas a project manager must focus on managing to ensure success: Manage People: Managing people is one of the hardest and most critical efforts a project manager undertakes. How to resolve conflicts within the team and how to balance the needs of the project with the personal/professional needs of the team are a few of the challenges facing project managers. More and more project managers are the main (and sometimes sole) interface with the client during the project. As such, communication, negotiation, marketing, and salesmanship are just as important to the project manager as financial and analytical acumen. There are many times when the people management side of project management made the difference in pulling off a successful project. Manage Communications: While many companies develop unique project management frame-works based on familiar project management standards, all of them agree that communication is the key to excellent project management. This is quite easy to state, but not so easy to accomplish! It is extremely helpful if a project manager plans what and how he/she will communicate as a formal part of the project management plan. Most often a document, it is referred to as a communications plan. A project manager distributes timely, accurate, and meaningful information regarding project objectives that involve time, cost, scope and quality and the status of each. The project manager also shares small wins as the project progresses; informs others of needed corrections; makes requests known for additional resources; and, keeps all stakeholders informed of the project schedule. Manage Change: Dynamic organizational change is inevitable and an organization must effectively manage change as it evolves. With the numerous challenges and complexities that organizations face in today's rapidly changing environment, effective change management thus becomes a critical core competency. Change management is a set of techniques that aid in evolution, composition, and policy management of the design and implementation of a system.
On average, how many years longer does each generation live than the previous in the United States?
Three
Which trend has the following potential business impact?
Time is becoming one of the world's most precious commodities
What are the three primary variables (or triple constraints) in any project?
Time, cost, scope
What is time-series information?
Time-stamped information collected at a particular frequency
Which of the following implies that information is current with respect to the business requirement?
Timeliness
What is the primary purpose of a data warehouse?
To aggregate information throughout an organization into a single repository in such a way that employees can make decisions and undertake business analysis activities.
Paula Logston is the owner and operator of a high-end online custom clothing company. Paula has never heard of Porter's Five Forces Model and wants to understand why she would perform an analysis using it. If you were tasked with explaining Porter's Five Forces model to Paula what would be the primary reason she would want to use this type of analysis?
To help Paula evaluate the attractiveness of the clothing industry.
Why is Noodles & Company using business intelligence?
To improve financial analysis.
Why is Ben & Jerry's using business intelligence?
To improve quality.
A social bookmarking site is dedicated to providing all of the following except
To reconnect with colleagues for business progress
______is a small electronic device that changes user passwords automatically. The user enters his/her user ID and device displayed password to gain access to the network.
Tokens
Collaboration System
Tools that support the work of teams or groups by facilitating the sharing and flow of info. Generates more info faster from a wider audience.
HR ERP Componets
Tracks employee information including payroll, benefits, compensation and performance assessment to ensure compliance with all laws.
Operations
Transforms raw materials or inputs into goods and services
All of the following are scientific methods organizations use to anticipate, forecast, and assess the future, except:
Trend simulation
A data-driven website is an interactive website kept constantly updated and relevant to the needs of its customers through the use of a database.
True
A dimension is a particular attribute of information.
True
A genetic algorithm is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.
True
Consolidation, drill-down, and slice-and-dice are the three most common capabilities offered in an EIS.
True
Organizational information comes at different levels and in different formats and granularities.
True
Relational integrity constraints are rules that enforce basic and fundamental information-based constraints.
True
Reports for each sales person, product, and part are examples of detail or fine information granularities.
True
The ultimate goal of AI is the ability to build a system that can mimic human intelligence.
True
Transactional information is used when performing operational tasks and repetitive decisions such as analyzing daily sales reports and production schedules to determine how much inventory to carry.
True
What refers to a type of cable composed of four (or more) copper wires twisted around each other within a plastic sheath?
Twisted-pair cable
An information partnership occurs when _______ or more organizations cooperate by integrating their IT systems.
Two
Hybrid Cloud
Two or more private, public or community clouds but each cloud remains separate. Example: Cloud bursting
Cable Modem (broad band modem)
Type of digital modem used with high speed internet service. Connects a home computer to residential cable TV service
What is one of the most common reasons why systems development projects fail?
Unclear or missing business requirements
Which of the following is the result of BI that the data have been defined in business terms and calculations and algorithms are easily accessed for comprehension?
Understandable
What is it called when each transaction, entity, and event is represented only once in the information?
Uniqueness
On the graph depicting the interrelationships between efficiency and effectiveness, where does an organization ideally want to operate?
Upper right-hand corner
All of the following are types of website visitors except:
Usability visitor
Eintegration
Use of the internet to provide customers with the ability to gain personalized info by querying corporate databases and their information sources
What is application software?
Used for specific information processing needs, including payroll, customer relationship management, project management, training, and many others
Which of the following highlights how to use the system?
User documentation
What is one of the major problems with email?
User's expectation of privacy
On demand Service
Users can increase storage and processing power as needed
Automatic Vehicle Location (AVL)
Uses GPS tracking to track vehicles. Example: Garmain is one of the more popular manufactors.
Voice over IP (VoIP)
Uses IP technology to transmit telephone calls
Semipassive RFID Tag
Uses a battery to run the microchip's circuitory,but communicates by drawing power from the RFID reader.
Supply Chain Planning Systems
Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory.
Radio Frequency Identification (RFID)
Uses electronic tags and labels to identify objects wirelessly over short distances. Holds the promise of replacing bar codes, exchanges info between a tagged object and reader/writer
Chipless RFID Tag
Uses plastic or conductive polymers instead of silicon-based microchips, allowing them to be washed or exposed to water without damaging the chip. Example: chips injected under the skin of animals and retail stores use it to monitor and track inventory.
What is parallel implementation?
Using both the old and new systems until it is evident that the new system performs correctly
What is teleliving?
Using information devices and the Internet to conduct all aspects of life seamlessly
What is social engineering?
Using one's social skills to trick people into revealing access credentials or other information valuable to the attacker
Which of the following is not one of the parallels between challenges in business and those of war?
Using tactical business intelligence
Traceroute
Utility application that monitors the network path of packet data sent to a remote computer
What IT governance focus area ensures the IT department delivers the promised benefits for every project or investment?
Value delivery
Artificial Systems
Various commercial applications of artificial intelligence. They include sensors and software
Which company has "The Wall of Shaygan", which is a digital dashboard that tracks 100-plus IT systems on a single screen?
Verizon Communications
In a Gantt chart tasks are listed __________ and the project's timeframe is listed ____________.
Vertically, horizontally
Augumented Reality
Viewing of the physical world with computer generated layers of info added to it.
Which term describes the WWW during its first few years of operation between 1991 and 2003?
Web 1.0
What brings together people from industry, disability organizations, government, and research labs from around the world to develop guidelines and resources to help make the Web accessible to people with disabilities including auditory, cognitive, neurological, physical, speech and visual disabilities?
Web accessibility initiative
What enables publishing content both to intranets and to public websites?
Web content management system
Real Simple Syndication
Web format used to publish frequently updated works such as blogs, news headlines, audio and video in a standardized format
As a trainer for Exempla Healthcare, Tina is faced with many challenges to properly training her new hires. There are over 40 different locations where Exempla employees work across the Chicago metro area. Tina decides to implement some valuable ebusiness tools to help reduce traveling costs, increase speed, and provide flexibility for completing training sessions with all the new hires. Tina primarily uses PowerPoints and videos during her training modules. What is the most effective ebusiness tool for Tina to implement and accomplish all of her training goals?
Webinar
Mashup
Website or web application that uses content from more than 1 source to create a completely new product or service.
Search Engine
Website software that finds other pages based on keyword matching similar to Google.
Social Media
Websites that rely on user participation and user-contributed content
Time to Market, Availability of Corporate Resources, & Corporate Core Competencies
What 3 key factors should an organization consider when contemplating the buy vs. build decision?
Graphical User Interface (GUI) Screen Design & Data Models with Entity Relationship Diagrams (ERD)
What are 2 different modeling types?
broad cost leadership, broad differentiation, or focused strategy
What are Porter's 3 generic strategies when entering a new market?
Content Providers
What are companies that use the Internet to distribute copyrighted content, including news, music, games, books, movies, and many other types of information?
buyer power, supplier power, threat of substitute products/services, threat of new entrants, & rivalry among existing competitors
What are the "Five Forces"?
shadowing and joint-problem solving
What are the 2 best practices for transferring or recreating tact knowledge inside an organization
unstructured and structured
What are the 2 categories of collaboration systems?
explicit or tacit
What are the 2 categories of intellectual and knowledge-based assets?
operational and analytical
What are the 2 primary components of a CRM strategy?
elogistics and eprocurement
What are the 2 primary features of ebusiness components?
messaging-based & database-based
What are the 2 primary types of workflow systems?
overall fit, proper business analysis, & solid implementation plans
What are the 3 basic attributes of successful ERP projects?
operational, tactical, and strategic
What are the 3 categories of data mining analysis and BI?
cluster analysis, association detection, statistical analysis
What are the 3 common forms of data mining analysis capabilities?
A(n)___________ management system facilitates the automation and management of business processes and controls the movement of work through the business process.
Workflow
What facilitates the automation and management of business processes and controls the movement of work through the business process?
Workflow management systems
Broadband over Power Line
Works by transmitting data over electrical lines using signaling frequencies higher than the electrical signals.
. What type of training is set in a classroom-type environment and lead by an instructor?
Workshop training
Which of the following malware change their form as they propagate?
Worms
Which of the following is not performed during the implementation phase?
Write detailed business requirements
Extreme Programming Methodology
XP
Who did Business 2.0 rank as number one in the top 50 people who matter most in business?
You - the customer
Which of the following is not a technology company but used technology to revamp the business process of selling shoes
Zappos
Mcommerce (Mobile Commerce)
ability to purchase goods and services through a wireless Internet-enabled device
supply chain visibility
ability to view all areas up and down the SC
Call scripting systems
access org databases that track similar issues or q's and automatically generate details for CSR who can then relay them to the customer
Call scripting system
access organizational databases that track similar issues or questions and automatically generate the details for the CSR who can then relay them to the customer
Environmental Scanning
acquisition and analysis of events and trends in the environment external to an organization
Intermediaries
agents, software, or businesses that bring buyers and sellers together that provide a trading infrastructure to enhance ebusiness
Agile methodology
aims for customer satisfaction through early and continuous delivery of useful software components developed by an iterative process
Benchmarks
baseline values the system seeks to attain
Transaction Processing System (TPS)
basic business system that serves the operational level (analysis) in an organization
single consolidated view of all supplies, consistent & detailed management information allowing multiple views for every executive, & elimination of duplicate suppliers
benefits of SRM
Web conferencing
blends audio, video, and document sharing technologies to create virtual meeting rooms where people "gather" to at a password protected website
web conferencing
blends audio, video, and document-sharing technologies to create virtual meeting rooms where people "gather" at a password-protected website
Extreme programming (XP) methodology
breaks a project into tiny phases, and developers cannot continue on to next phase until first phase is complete
unstructured collaboration (or information collaboration)
collaboration system that includes document exchange, shared whiteboards, discussion forums, and email; can improve personal productivity, reducing the time spent searching for information or chasing answers
Business wikis
collaborative web pages that allow users to edit documents, share ideas, or monitor the status of a project
business wikis
collaborative web pages that allow users to edit documents, share ideas, or monitor the status of a project
BI ERP components
collect information sued throughout the organization, organize it, and apply analytical tools to assist managers with decisions
ISO 14000
collection of best practices for managing org's impact on environment doesn't prescribe performance levels but est. environmental management systems
Insourcing
common approach using professional expertise within an org to develop and maintain org's IT systems
cube
common term for the representation of multidimensional information
Malcolm Bridge National Quality Awards
companies can apply for these awards and must show quality in 7 areas
Application Service Provider (ASP)
company that offers an organization access over the Internet to systems and related services that would otherwise have to be located in personal or organizational computers
Internet Service Provider (ISP)
company that provides individuals and other companies access to the Internet along with additional related services (such as website building)
List generators
compile customer information from a variety of sources and segment the information for different marketing campaigns
Expert Systems
computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems (most commonly used form of AI)
Ebusiness
conducting business on the Net, not only buying and selling, but also serving customers and collaborating with business partners
Ebusiness
conducting business ont he internet, not only buying and selling, but also serving customers and collaborating with business partners
strategic business units (SBUs)
consist of several stand alone businesses
Emall
consists of a number of eshops; serves as a gateway through which a visitor can access other eshops
Iterative Development
consists of a series of tiny projects
Supply chain
consists of all parties involved, directly or indirectly, in procurement of a product or raw material
explicit knowledge
consists of anything that can be documented, archived, and codified, often with the help of IT (ex. patents, trademarks, business plans, marketing research, and customer lists)
Iterative development
consists of series of tiny projects
data mart
contains a subset of data warehouse information
Nearshore outsourcing
contracting an outsourcing arrangement with a company in nearby country
Distribution management systems
coordinate process of transporting materials from manufacturer to distribution centers to the final customers
The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a ________ or ________________.
cost advantage, product differentiation
Business Process Modeling (Mapping)
creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence
Transactional Information
encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational tasks (ex. purchasing stocks, making an airline reservation, or withdrawing cash from an ATM)
Analytical Information
encompasses all organizational information, and its primary purpose is to support the performing of managerial analysis tasks (ex. product statistics, sales projections, future growth, and trends)
Analytical information
encompasses all organizational information, and purpose is to support performing of managerial analytical tasks
business-critical integrity constraints
enforce business rules vital to an organization's success
Business integrity constraints
enforce business rules vital to an organization's success and often requires more insight and knowledge than relational integrity ones
Onshore outsourcing
engaging another company w/in same country for services
Semantic Web
evolving extension of the WWW in which web content can be expressed not only in natural language, but also in a format that can be read and used by software agents, thus permitting them to find, share, and integrate information more easily
Clickstream Data
exact pattern of a consumer's navigation though a site
Workflow management systems
facilitate automation and management of business processes and control movement of work through business process
workflow management systems
facilitate the automation and management of business processes and control the movement of work through the business process
groupware system advantages
facilitating communication, enabling telecommuting, reducing travel costs, sharing expertise, forming groups with common interests where t would not be possible to gather a sufficient number of people face-to-face, saving time and cost in coordinating group work, & facilitating group problem solving
Project assumptions
factors that are considered to be true, real, or certain w/o proof or demonstration
Primary key
field (or group of fields) that uniquely identifies a given entity in a table
enterprise resource planning (ERP)
integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make decisions by viewing enterprisewide information on all business operations
Enterprise resource planning (ERP)
integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide info on all business operations
Business Process Management (BPM)
integrates all of an organization's business process to make individual processes more efficient; can be used to solve a single glitch or to create one unifying system to consolidate a myriad of processes
Electronic Marketplace (emarketplace)
interactive business communities providing a central market where multiple buyers and sellers can engage in ebusiness activities
Data-Driven Website
interactive website kept constantly updated and relevant to the needs of its customer through the use of a database
data-driven website
interactive website kept constantly updated and relevant to the needs of its customers through the use of a database; especially useful when the site offers a great deal of information, products, or services and/or continually changing information
When evaluating the business value of disintermediation, the more ____________ that are cut from the distribution chain, the lower the product price.
intermediaries
Intranet
internalized portion of the Internet, protected from outside access, that allows an organization to provide access to information and application software to only its employees
Extranet
intranet that is available to strategic allies (such as customers, suppliers, and partners)
Business Facing Process
invisible to the external customer but essential to the effective management of the business (ex. goal setting, day-to-day planning, performance feedback, rewards, and resource allocation)
Knowledge management (KM)
involves capturing, classifying, evaluating, retrieving, and sharing info assets in a way that provides context for effective decisions and actions
Knowledge management (KM)
involves capturing, classifying, evaluating, retrieving, and sharing information assets in a away that pro vides context for effective decisions and actions
Analysis Phase
involves examining end-user business requirements and refining project goals into defined functions and operations of the intended system
SCM ERP components
involves management of info flows between and among stages in SC to maximize total SC effectiveness and profitability. Help plan, schedule, control, and optimize SC from acquisition to finished goods
Supply chain management (SCM)
involves management of info flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability
Customer relationship management (CRM)
involves managing all aspects of a customer's relationship w/ an org to increase customer loyalty and retention and an org's profitability
Customer relationship management (CRM)
involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
Customer relationship management (CRM) ERP components
involves managing all aspects of customers' relationships with an org to increase customer loyalty and retention and an org's profitability
Maintenance Phase
involves performing changes, corrections, additions, and upgrades to ensure the system continues to meet the business goals
structured collaboration (or process collaboration)
involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules; beneficial in terms of improving automation and the routing of information
Structured collaboration (process collaboration)
involves shared participation in business processes, such as workflow, in which knowledge is hard-coded rules
Development Phase
involves taking all of the detailed design documents form the design phase and transforming them into the actual system
Consolidation
involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information. Many organizations track financial information at a regional level and then consolidate the information at a a single global level
Supply chain management (SCM)
involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability
Egovernment
involves the use of strategies and technologies to transform government(s) by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government
Chief Technology Officer (CTO)
responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization's information technology; have direct responsibility for ensuring the efficiency of IT systems throughout the organization; possess well-rounded knowledge of all aspects of IT, including hardware, software, and telecommunications
Customer Facing Process
results in a product or service that is received by an organization's external customer
association detection
revelas the degree to which variables are related and the nature and frequency of these relationship in the information
Loyalty Programs
reward customers based on the amount of business they do with a particular organzation
relational integrity constraints
rules that enforce basic and fundamental information-based constraints
Relational integrity constraints
rules that enforce basic fundamental info based constraints
integrity constraints
rules that help ensure the quality of information
Integrity constraints
rules that help ensure the quality of the information. There are two types:
clustering
segment a heterogenous population of records into a number of more homogenous subgroups
cross-selling
selling additional products or services to a customer
messaging-based workflow systems
send work assignments though an email system
Message based workflow systems
send work assignments through email system
Web 2.0
set of economic, social, and technology trends that collectively form the basis for the next generation of the Internet-- a more mature, distinctive medium characterized by user participation, openness, and network effects
videoconference
set of interactive telecommunication technologies that allow 2 or more locations to interact via two-way video and audio transmissions simultaneously
Videoconferencing
set of interactive telecommunication technologies that allow two or more locations to interact via two way video and audio transmissions simultaneously
Methodology
set of policies, procedures, standards, processes, practices, tools, techniques,a nd tasks that people apply to technical and management challenges; used to manage the deployment of technology with work plans, requirements documents and test plans; also used to deploy technology
Application Programming Interface (API)
set of routines, protocols, and tools for building software applications; usually sources mashups
Change management
set of techniques that aid in evolution, composition, and policy management of design and implementation of system
middleware
several different types of software that provide connectivity between 2 or more software applications; achieves integrations; translates information between disparate systems
middleware
several different types of software that sit in middle of and provide connectivity between 2 or more software applications
To-Be Process Models
show the results of applying change improvement opportunities to the current process model; how the process problem will be solved or implemented
Gannt Chart
simple bar chart that depicts project tasks against a calendar
Artificial Intelligence (AI)
simulates human intelligence such as the ability to reason and learn (Some categories- Expert system, Neural Network, Genetic algorithm, & Intelligent agent)
Agent-Based Modeling
simulation of a human organization using a multi-agent system
Instant messaging (IMing)
type of communication that enables someone to create a kind of private caht room with another individual in order to communicate in real time of the Net
instant messaging
type of communications service that enables someone to create a kind of private chat room with another individual in order to communicated in real-time over the internet
relational database model
type of database that stores information in the form of logically related two-dimensional tables
data-mining tools
use a variety of techniques to find patterns and relationships in large volumes of information and infer rules from them that predict future behavior and guide decision-making
SC planning (SCP) systems
use advanced mathematical algorithms to improve the flow and efficiency of the SC while reducing inventory. Depends entirely on info for accuracy
Scrum Methodology
uses small teams to produce small pieces of deliverable software using springs to achieve an appoint goal; each day ends and begins with a stand-up meeting to monitor and control the development effort
Offshore outsourcing
using orgs from developing countries to write code and develop systems
Reintermediation
using the Internet to reassemble buyers, sellers, and other partners in a traditional supply chain in new ways
Eshop/Estore/Etailer
version of a retail store where customers can shop at any hour of the day without leaving their home or office
Value chain
views an organization as a series of processes, each of which adds value to the product or service for each customer (ex. lower costs or benefits)
Wikis
web based tools that make it easy for users to add, remove, and change online content
wikis
web-based tools that make it easy for users to add, remove, and change online content
