1. Perform Stakeholder Analysis (Element) - Plan Stakeholder Engagement - BA Planning and Monitoring
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Description 6
A company's organizational chart and business processes can serve as an initial source for identifying internal stakeholders
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Description 2
A thorough and detailed stakeholder list ensures that stakeholders are not overlooked once collected
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Attitudes 2
BA's analyze stakeholder attitudes about: o Business goals, objectives of the initiative and any proposed solutions o Business analysis in general o The level of interest in the change o The sponsor o Team members and other stakeholders o Collaboration and a team-based approach
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Decision Making Authority 1
Business analysts identify the authority level a stakeholder possesses over analysis activities, deliverables, and changes to business analysis work
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Description 4
If stakeholders are not identified, the business analyst may miss uncovering critical needs
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Level of Power and Influence 2
If there is a mismatch between the influence required and the amount of influence the stakeholder has or is perceived to have, BA's have to develop: o Risk plans o Responses o Other strategies that might be needed to obtain the required level of support
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Description 1
Involves identifying the stakeholders (who will be directly or indirectly impacted by the change and their characteristics, as well as analyzing the information once collected
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Roles
Roles o BA's identify stakeholder roles in order to understand where and how the stakeholders will contribute to the initiative o It is important that the business analyst is aware of the various roles a stakeholder is responsible for within the organization
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Description 5
Stakeholder needs covered late will often require a change to the business analysis tasks that are either in progress or are completed. This can result in increased costs and decreased stakeholder satisfaction
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Description 8
Stakeholders outside (external) the organization may be identified and can be uncovered by: o understanding any existing contracts that may be in place o anticipating vendors that may have a role based on existing relationships with the organization o Regulatory and governing bodies that may influence the work (Shareholders, Customers, Suppliers)
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Attitudes 4
Stakeholders who are expected to serve in the roles and participate heavily in business analysis activities, but who view a change negatively, may require collaboration approaches that increase their cooperation
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Attitudes 3
Stakeholders with positive attitudes may be strong champions and great contributors
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Description 3
The following is vital to the understanding the needs, wants and expectations that must be satisfied by the solution o Understanding who the stakeholders are o Understanding the impact of the change on stakeholders o Understanding the influence, the stakeholders have on the change
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Description 7
The sponsor may also identify stakeholders
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Decision Making Authority 2
Understanding authority levels upfront eliminates confusion during the business analysis effort and ensures the BA collaborates with the proper stakeholders when looking for a decision to be made or seeking approvals
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Level of Power and Influence 1
Understanding the influence and attitudes each stakeholder may have can help develop strategies for obtaining buy-in and collaboration. Business analysts evaluate how much influence is needed to implement a change compared to the amount of influence the key stakeholders can bring.
1. Perform Stakeholder Analysis - Plan Stakeholder Engagement - BA Planning and Monitoring - Attitudes 1
o Stakeholder attitudes can positively or negatively impact a change o BA's identify stakeholder attitudes in order to fully understand what may impact a stakeholder's actions and behaviors o Knowing how a stakeholder perceives the initiative allows an opportunity for the business analyst to specifically plan their collaboration and engagement