10.1 Operating procedures - Business Entrepreneurship

Organizational structure

A plan that shows how the various jobs in a company relate to one another

Planning involves what

Analyzing information, setting goals, and making decisions about what needs to be done to move the business foward

Mixed Management

Combining authorizative a d democratic management styles

Customer service policies

Customer satisfaction is the goal of all companies example: returns, follow-up service, replacements, refunds, repairs, etc

True or False

1) All functions of management work together and are continuous -True 2) Planning is the process of establishing operating procedures that make effective use of people and other resources -False: Management 3) 4) 5) 6) 7) 8) 9)

Democratic management (Participatory management)

A management style in which employees are involved in decision making and the manager provides less direction

Authoritative management (Directing or autocratic management)

A management style in which the manager is directive and controlling

Procedures

A series of steps and actions that employees must follow to complete an activity •More specific than rules

What doe staffing include?

All of the activities involved in obtaining, training, and compensating the employees of a business

What is included in the organizing function?

Assignment of tasks, grouping of tasks into departments, organizational structure, allocation of resources across the organization

Operation manual

Contains all of the rules, policies, and procedures that a business should follow to function effectively

Company or Employee handbook

Details rules, policies, and procedures that apply to employees

Delivery policies

Often provided for the convenience of the customer

Operating policies

Operating hours that are convenient for your customers (9 am - 6 pm)

Rules

Outline the appropriate behavior and actions of those that work for you

Short-term planning

Planning for the day-to-day operations of the business to achieve the goals and objectives set in intermediate-range planning

Intermediate-range planning

Preparing detailed plans and strategies for achieving goals within a one-year period

Management

Process of achieving goals by establishing operating procedures that make effective use if people and other resources

Controlling

Process of setting standards for operation of a business and ensuring that those standards are met

Safety policies

Provide a safe environment for your customer

Policies

Serve as guidelines for a daily operations

Strategic planning

Setting broad, long-range objectives to achieve the long-term goals for your business

Manager

The person responsible for planning, organizing, staffing, implementing, and controlling the operations of a business

Hiring policies

The policy must specify that all job applicants must complete an employment application and submit a resume and letters of reference

Management style

The way a manager behaves toward and works with employees

What is organizing?

identifying and arranging the work and resources needed to achieve the goals that have been set for your business