10.1 Operating procedures - Business Entrepreneurship
Organizational structure
A plan that shows how the various jobs in a company relate to one another
Planning involves what
Analyzing information, setting goals, and making decisions about what needs to be done to move the business foward
Mixed Management
Combining authorizative a d democratic management styles
Customer service policies
Customer satisfaction is the goal of all companies example: returns, follow-up service, replacements, refunds, repairs, etc
True or False
1) All functions of management work together and are continuous -True 2) Planning is the process of establishing operating procedures that make effective use of people and other resources -False: Management 3) 4) 5) 6) 7) 8) 9)
Democratic management (Participatory management)
A management style in which employees are involved in decision making and the manager provides less direction
Authoritative management (Directing or autocratic management)
A management style in which the manager is directive and controlling
Procedures
A series of steps and actions that employees must follow to complete an activity •More specific than rules
What doe staffing include?
All of the activities involved in obtaining, training, and compensating the employees of a business
What is included in the organizing function?
Assignment of tasks, grouping of tasks into departments, organizational structure, allocation of resources across the organization
Operation manual
Contains all of the rules, policies, and procedures that a business should follow to function effectively
Company or Employee handbook
Details rules, policies, and procedures that apply to employees
Delivery policies
Often provided for the convenience of the customer
Operating policies
Operating hours that are convenient for your customers (9 am - 6 pm)
Rules
Outline the appropriate behavior and actions of those that work for you
Short-term planning
Planning for the day-to-day operations of the business to achieve the goals and objectives set in intermediate-range planning
Intermediate-range planning
Preparing detailed plans and strategies for achieving goals within a one-year period
Management
Process of achieving goals by establishing operating procedures that make effective use if people and other resources
Controlling
Process of setting standards for operation of a business and ensuring that those standards are met
Safety policies
Provide a safe environment for your customer
Policies
Serve as guidelines for a daily operations
Strategic planning
Setting broad, long-range objectives to achieve the long-term goals for your business
Manager
The person responsible for planning, organizing, staffing, implementing, and controlling the operations of a business
Hiring policies
The policy must specify that all job applicants must complete an employment application and submit a resume and letters of reference
Management style
The way a manager behaves toward and works with employees
What is organizing?
identifying and arranging the work and resources needed to achieve the goals that have been set for your business