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What is a performance appraisal?

A manager's assessment of an employee's performance at work

When an organization makes its employees aware of job openings, it is using recruiting.

Blank 1: internal

What is one way that leaders cope with change?

By communicating the new direction so that people can align behind it

How do you gain allies when implementing positive change? More than one answer may be correct.

By communicating your vision By describing the benefits that the change will cause

Select all of the characteristics that are part of the definition of a team.

Complementary skills Common commitment to a goal

What term is used to describe the process of creating additional plans that may be put in place if chosen courses of action do not prove to be effective?

Contingency planning

What are the three key aspects of equity theory?

Contribution Return Comparison

When a desirable behavior is exhibited and rewarded, it is ______.

positive reinforcement

Frank and Lillian Gilbreth expanded on Fredrick Taylor's time-motion studies to create the ______.

principle of motion economy theory

Chris, an African American employee, complains to HR that his supervisor consistently lets white employees take longer breaks than employees of other races. Which term best applies to the situation that Chris is bringing to the attention of HR?

Discrimination

What type of performance review involves comparing employees to each other, rewarding those at the top and penalizing those at the bottom?

Forced ranking performance review system

What are benefits for the organization if a manager in the organization has a wide span of control?

Faster decision making More responsiveness to customer

What are incentives?

Inducements offered to attract and retain top performers and to encourage employees to be more productive

The top, middle, and supervisory managers of Corinthos Coffee hold a series of planning meetings. They emerge with a document they release to the press. It says, "Our aim is to see that Corinthos coffees are served in every quality eating establishment in the state of New York." What kind of declaration have the managers produced?

Mission statement

Jade is formally written up by her supervisor because she has been tardy four times in a month. Which method of behavior modification does this best represent?

Punishment

What term is used to describe a working group that shares common goals and works together to achieve them?

Team

Which person likely works in an organization with centralized authority?

Victor, a higher-level manager, who makes most of the decisions in the organization

A new flight attendant works with a more experienced flight attendant to master the job requirements, including helping customers find their seats and stow their bags efficiently and without conflicts. This is an example of what type of training program?

Apprenticeship

What is true about a company in the Denial of Risk and Peril stage of institutional decline?

As internal warning signs increase, they are ignored.

Ouchi developed Theory .

Blank 1: Z or Zee

The act of temporarily or permanently removing employees from the company is known as .

Blank 1: dismissal, dissmissal, dissmisal, dismissing, or dismiss

What is a common concern of unions during collective bargaining with employers?

Hiring policies

Who originated Theory Z?

Ouchi

Apart from awarding raises and bonuses, what is one way managers can recognize an employee's superior performance?

Promotion

What are the activities and ceremonies that celebrate important occasions and accomplishments in an organization's life called?

Rites and rituals

What collective name did Maslow give to the common human requirements for friendship, love, and belonging?

Social needs

What collective name did Maslow give to the common human requirements for friendship, love, and belonging? Multiple choice question. Physiological needs

Social needs

Which theory of motivation suggests that worker productivity is influenced by how much managers care about their welfare?

The Hawthorne effect

Which theory considers how employees view management.

Theory Z

What is one of the things managers do to cope with complexity?

They plan and budget, set targets, and specify the resources and means for achieving them.

Select all of the purposes of a company's training and development programs.

To improve employee performance and productivity To fill gaps in the employee's job-related knowledge To improve employee safety

What is the main difference between structured and unstructured interviews?

Unstructured interviews are more conversational.

Select all of the components of establishing the job routine.

Who the immediate coworkers and managers are How the work will be evaluated What is required in the job

What is the term for many people reporting to the same manager?

Wide span of control

Select all the groups that are explicitly protected under Title VII of the Civil Rights Act of 1964.

Women Religious minorities Racial and ethnic minorities

What is another term for division of labor?

Work specialization

The vertical information in organizational charts portrays ______.

communication links among different employees the chain of command

The 1993 Family and Medical Leave Act requires ______ to provide job-protected and unpaid leave for particular medical and family reasons.

employers

The purpose of Management by Objectives (MBO) is to ______ employees.

motivate

ob enrichment by definition involves creating a job with more ______.

motivating factors

Job simplification works by ______.

reducing the number of tasks a worker performs

When union members engage in a boycott, they ______.

refuse the buy the company's products

In the control process, a control ______ is the desired performance level for a given goal.

standard

Oral histories that are repeated by members about important incidents and people in the organization's history are called ______.

stories

Prime location, proximity, and ample exposure to the target group can be considered ______.

strengths

The vertical hierarchy shown on an organizational chart is also referred to as ______.

the chain of command

In arbitration, the decision ending the dispute is made by ______.

the neutral third party

Extinction occurs when ______.

the positive reward for undesirable behavior is withheld or withdrawn

Companies can use control to ______ such as cost overruns or manufacturing defects.

detect irregularities and errors

Theory Z assumes that ______.

employees want to work hard

The first step of implementing positive changes involves ______

identifying a problem or opportunity

People who work primarily with information or who develop and use knowledge in the workplace, such as scientists, engineers, and database administrators, are referred to as ______.

knowledge workers

According to management scholar John Kotter, ______ cope with change instead of complexity.

leaders

When negotiations with a union deteriorate, management sometimes decides to close down the company and refuses to pay workers, a tactic referred to as a ______.

lockout

The removal of an unpleasant consequence is known as ______.

negative reinforcement

The "O" in SWOT analysis stands for .

opportunities

When comparing performance to standards, how acceptable the deviation from the standard is depends on the ______.

range of deviation

When negotiations with a union are breaking down and workers are striking, management may seek a court injunction that ______.

requires strikers to return to work

When an organization makes outsiders aware of job openings, this is known as recruitment.

Blank 1: external

Having a limited number of people reporting to a manager in an organization is called a(n) span of control.

Blank 1: narrow or narow

The organizational structure in which managers have many people reporting to them is referred to as a(n) span of control.

Blank 1: wide

Which stage of institutional decline is the most difficult, if not impossible, to recover from?

Capitulation to Irrelevance or Death stage

Which step of the decision-making process involves considering different ideas and selecting one?

Choose solutions

Select all of the key elements of a performance appraisal.

Choosing a format for the appraisal Ensuring timely feedback Staying consistent with the process Executing on the format

Which of the following is an example of an opportunity?

Cobranding with other companies

What strategy can employers use to encourage employees to join or remain with the firm, show up for work on time, work effectively, and take on extra projects?

Motivation

Which statement indicates that the manager is delivering performance feedback in a positive way?

"You have missed several days of work this month, and you showed up late twice. Tell me how you plan to make sure this won't keep happening."

Select all of the elements of time-motion studies.

Breaking down a job into the physical motions that compose it Teaching workers to use the most efficient movements to complete a job

What are disadvantages of a matrix structure? More than one answer may be correct.

Employee confusion about reporting Complicated in practice

Select all of the reasons why careful planning is important during the implementation of change stage.

Employees and customers may offer resistance to sudden changes. Some decisions may be hard to reverse.

Job analysis is the process of listing the ______ required to do a job.

basic elements

A test that measures the same thing consistently is said to be .

Blank 1: reliable or reliability

What is one of the ways that managers cope with complexity?

By controlling and problem solving, monitoring results, and solving problems as they arise

What does the comparison element refer to in equity theory?

How one employee's contribution and returns compare to another employee's contribution and returns

Fredo is a skilled communicator and inspires trust in his employees. Which of the three principal skills of managers does this exemplify?

Human

Select all of the statements that are true of a sales commission.

It is a percentage of the earnings the company makes from products and services the employee sells. It is a type of pay-for-performance incentive.

What training process involves an experienced employee who supervises, teaches, and provides general guidance for a less-experienced employee?

Mentoring

A not-for-profit, by definition, is an organization established to ______.

achieve its goals

A training program in which a new employee works on the job beside an experienced employee to learn a specific craft is called a(n) .

Blank 1: apprenticeship, apprentice, apprenticing, aprenticeship, or apprentisship

Select all of the characteristics of structured interviews.

There is systematic scoring of answers. The interviewer asks all applicants identical questions.

What are three things transformational leaders do to create changes in followers' goals, values, and beliefs?

They actively encourage employee development. They inspire motivation by promoting a grand design. They inspire trust by expressing their integrity.

Select all of the statements that are true about formal performance appraisals.

They are conducted at scheduled times during the year. They are based on preestablished performance measures.

Select all of the characteristics of a project team.

They are responsible for a particular assignment. They solve problems creatively. They are often temporary.

Under employment law, what is compensation?

Workers' hours, pay, and benefits

The wage or salary workers are paid for doing their jobs is called pay.

Blank 1: base

What is brainstorming?

A process for generating ideas

Match the type of compensation with the motive behind it. No items may be use more than once. Instructions

Gainsharing matches Choice, When the organization wins, the group wins. When the organization wins, the group wins. Stock options matches Choice, When employees work hard, the company's value rises. When employees work hard, the company's value rises. Profit sharing matches Choice, When the company makes money, employees get larger paychecks. When the company makes money, employees get larger paychecks.

Select all of the examples of physiological needs.

Housing Food Water

Which question best illustrates skill variety in the context of role empowerment?

How many different skills does my job require?

Select all of the descriptions of goals

Long-range Broad

What type of leadership involves leaders delegating authority and involving employees in their decisions?

Participative

Select all of the examples of common returns in equity theory.

Pay Status Recognition

What is the term for all the product lines a firm offers?

Product mix

What is negative reinforcement?

Removing an unpleasant consequence

Which of the following is an example of a strength?

Seasoned management

What are three of the five factors that managers can use to impact workers' motivation and performance?

Skill variety Task significance Task identity

Select all of the common tactics used by unions.

Slowdowns Boycotts Strikes

What tip should you give a friend who is about to receive a performance appraisal?

"Take time to think about your review before you react."

Place in order the steps in the control process, starting with the first step at the top.

1. E 2.M 3. C 4. T

Who was responsible for developing the Hierarchy of Needs theory?

Abraham Maslow

Select all of the key characteristics of goals that effectively motivate employees according to goal-setting theory.

Achievable Specific Challenging

What are the four basic types of teams?

Advice Action Production Project

Frank and Lillian Gilbreth were the originators of the principle of theory.

Blank 1: motion Blank 2: economy or economic

You have to develop a recruiting plan for a couple of positions in your company and are looking at job descriptions for them. You have to hire a number of customer service representatives in a short amount of time. Select all of the considerations that favor internal recruiting.

Candidates with a sense of loyalty and intrinsic motivation to perform better are a big plus. The recruitment is for customer service, whose representatives need to know the business well. There is a limited amount of time to select good candidates.

Drag each description to the corresponding leadership style. No items may be used more than once.

Choice, Leaders make decisions without consulting anyone. Leaders make decisions without consulting anyone. Participative matches Choice, Leaders delegate authority and involve employees in their decisions. Leaders delegate authority and involve employees in their decisions. Free-rein matches Choice, Leaders set objectives and give employees the power to largely decide how to reach them. Leaders set objectives and give employees the power to largely decide how to reach them.

What do symbols do?

Communicate the organization's core values

You are an operations manager talking with store managers and employees about some lags in service. They tell you they need to build systems that allow the frontline staff to make decisions quicker. The employees' biggest complaint is that they have to ask their boss before making any decision. The employees say they feel silly having to do this all the time, and their managers are inundated with additional, unnecessary work because of this. Which control measure is applicable to this situation?

Decentralize decision making and facilitate teamwork.

Select all of the advantages of cross-functional, self-managed teams..

Decreased boredom Higher productivity Increased expertise

What is assigning work to subordinates called?

Delegation

Drag each definition to the basic structural characteristic of an organization it describes.

Delegation matches Choice, The assignment of work to subordinates The assignment of work to subordinates Span of control matches Choice, The number of people who report to a particular manager The number of people who report to a particular manager Division of labor matches Choice, The way in which work is divided among people The way in which work is divided among people

Select all of the examples that are part of a job specification.

Education Personal characteristics Experience

Select all of the factors that managers can improve by breaking jobs down to their basic movements and analyzing those movements according to the principle of motion economy.

Efficiency Productivity

Select all of the significant outcomes of contingency planning.

Encouraging strategic thinking Preparing a company for unexpected events

What term did Maslow use to describe people's needs for status and self-respect?

Esteem needs

How many types of divisional structures are there?

Five

What term is used to describe a workplace motivator that comes from within yourself?

Intrinsic

According to Maslow, what are the two highest levels of human needs?

Self-actualization needs and esteem needs

Select all of the characteristics of action teams.

Their members have specific skills. They require a high level of coordination. They work on specific tasks.

Which theory assumes workers are irresponsible, resistant to change, and lacking in ambition; hate work; and prefer to be led rather than to lead?

Theory X

Which theory was created by Douglas McGregor?

Theory X and Theory Y

According to researchers at Harvard University studying the Hawthorne effect, how did workers respond when they felt that managers cared about them?

They worked harder.

When managers suggest that their organization should apply its genius to an area beyond its core business even though the organization does not have experience in that area, the organization shows signs of which stage of organizational decline?

Undisciplined Pursuit of More

Job enrichment focuses on creating jobs with motivating factors, while job simplification and job enlargement both focus on ______.

changing the number of tasks facing workers

When union members go on strike, sometimes management will seek a ______ to force those members to return to work.

court injunction

When union negotiations are going poorly and workers are on strike, companies often hire strikebreakers to ______.

cross picket lines and fill the jobs of striking workers

In Vroom's expectancy theory, valence refers to ______.

how much a person wants a reward

How many different tasks are required to complete work is referred to as task ______.

identity

The dispute resolution process in which a neutral third party listens to both sides in a dispute, offers suggestions, and encourages the two sides to reach an agreement is known as ______.

mediation

Which of the following is an example of a weakness?

Dependence on one product

Which of the following is an example of a threat?

Copycat brands

What term is used to describe a motivator that originates outside the self?

Extrinsic

The "S" in SWOT analysis stands for ______.

strengths

Which of the following is a staff position?

Advisors

What is profit sharing?

A portion of the company's earnings, which it distributes to certain employees, based on factors such as performance, attendance, and lateness

What is mentoring?

A process in which an employee provides guidance and supervision to a fellow employee who has less experience

What is a good or service created by a business to fulfill customer needs and desires?

A product

What is a collection of products that are designed for a similar market or that are physically similar?

A product line

Which of the following is an example of a strength?

A reputation for being ethical

Which are part of customer relationship management?

Digital marketing Social media

What is the optimal strategy for employee movement after an employee receives a poor performance appraisal?

Disciplinary action

Select all of the statements that are true about flextime.

It helps employees schedule time for their family responsibilities. The employee is typically required to be at work during certain hours to participate in meetings and consultations.

What is another term for organizational culture?

Corporate culture

An employee who is permanently dismissed in response to unsatisfactory performance faces which type of employee movement strategy?

Firing

Select all of the descriptions of goals.

Long-range Broad

Your company is looking for candidates to fill senior-level positions in marketing. Your HR manager feels that it would be best to recruit for these positions outside the company. Which rationales would support your manager's point of view?

"It would be good to get fresh eyes and ideas for these creative positions." "Specialized knowledge is required, so the company should try to get a solid pool of candidates." "These positions demand a level of experience that our current employees do not have."

What is a job description?

An outline of what the holders of the job do and how and why they do it

What is part-time work?

Any work done on a schedule less than the standard 40-hour workweek

What was the purpose of the 1947 Taft-Hartley Act?

To allow the president of the United States to prevent or end a strike that threatens national security

Which is an extrinsic motivator that might influence an employee?

A bonus for working overtime

In the business sense, are people whose accomplishments embody the organization's values and who set an example for other employees.

Blank 1: heroes, hero, or heros

What are disadvantages of centralized authority? More than one answer may be correct.

Mid- and lower-level managers lack authority to make decisions. Employee morale tends to be low.

Select all of the areas for which the 1938 Fair Labor Standards Act lays down guidelines.

Minimum wages Working hours

The purpose, products, operations, and history of the organization are covered in which part of the onboarding process?

Mission and operations

Gertrude is good at considering problems from all angles. When the company president proposes entering a new market, Gertrude analyzes how such a move will affect the company's supply chain, facilities, and employees, as well as the potential impact on revenue. Which of the three managerial skills does this demonstrate?

Conceptual

What type of skills are defined as the ability to think analytically, visualize an organization as a whole, and understand how the parts work together?

Conceptual skills

According to the principle of motion economy, which two actions will help to increase worker productivity?

Conduct an analysis of each motion used when performing a job. Break down each job into its simplest movements.

Select all of the causes of resistance to the implementation of change among employees.

Fear Inconvenience Insecurity

In business, favorable situations that offer the possibility of advancement are called

opportunities or opportunity

Which three of the following are common targets of collective bargaining?

Hiring policies Compensation Benefits

Which response to a performance appraisal is a positive approach to the manager's feedback?

In reaction to an unfavorable appraisal from his manager, Travis proposes several ways to improve his performance, and he offers to keep the manager informed of his progress.

Select all of the examples of what control systems can accomplish.

Increase productivity. Eliminate waste. Reduce labor costs.

Ibrahim is spending the day observing the design department's workflow. Occasionally, he asks the workers questions about their job. What best describes what Ibrahim is doing?

Job analysis

What did Herzberg associate most closely with job satisfaction?

Motivating factors

What term is used to describe the psychological processes that inspire behavior?

Motivation

Who are knowledge workers?

People who work primarily with information or who develop and use knowledge in the workplace

Laissez-faire leaders, also referred to as ______ leaders, set objectives, then allow employees to largely choose how to meet them.

free-rein

What noncompensation strategy allows employees to work at home but stay in touch with the office via phone calls, e-mail, and other technology?

Telecommuting

What is an example of a technical skill?

The ability to create a budget

What are conceptual skills?

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together

What are human skills?

The ability to work well with others to get things done

What is marketing?

The activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large

What does the "W" in SWOT analysis refer to?

The areas where the firm needs to improve to remain competitive

On an organizational chart, what is horizontal specialization?

The different jobs in the organization

What happens when an employee is demoted?

The employee's current responsibilities and pay are taken away.

Select all the components of the organization's mission and operations.

The organization's history The purpose of the organization The organization's products

What does Theory Y demonstrate?

The point of view of the human relations movement

Which of these theories is based on the idea that jobs can be broken down into a group of simple movements?

The principle of motion economy

Place the scientific management theory steps to increased productivity in their correct order, starting with the first step at the top.

1. s 2. c 3.t 4. p

Select all of the theories based on the assumption that managers need to be conscious of their feelings toward employees.

Theory X Theory Y

What is the major characteristic of production teams?

They handle day-to-day operations of an organization.

Select all of the true statements about contingency plans.

They look between two and five years into the future. They attempt to predict changes in the future environment.

Reducing the number of tasks a worker performs is known as ______.

job simplification

Select all of the components of bullying.

Unwarranted criticism Cursing Imposing unrealistic deadlines

Select all of the aspects covered under the guidelines provided by the Occupational Safety and Health Act (OSHA).

Use of personal protective equipment Handling machinery with moving parts

Vestibule training occurs in a(n) ______ environment.

simulated

People who cross picket lines to fill the jobs of workers who are picketing are referred to as ______.

strikebreakers

The second step of implementing positive changes involves ______.

cultivating relationships with people who support your goal

When correcting negative performance during the fourth step in the control process, you should first ______.

determine the reasons for the negative performance

Fredrick Taylor is remembered as the father of management.

Blank 1: scientific or science

How does control make a company's products more attractive to customers?

By adding value to products or services

What is gainsharing?

An incentive offered when a group of employees increases productivity and reduces costs, thus saving the company money

Drag each description to the corresponding step of analyzing, describing, or specifying what is required by a job position.

Analysis matches Choice, Determines the basic elements of a job, using observation and analysis Determines the basic elements of a job, using observation and analysis Description matches Choice, Outlines what the holders of the job do and how and why they do it Outlines what the holders of the job do and how and why they do it Specification matches Choice, Describes the minimum qualifications people must have to perform the job successfully Describes the minimum qualifications people must have to perform the job successfully

From the following list, select all of the strategies that are recommended for handling criticism during a job performance review.

Ask your manager for details and for suggestions about improving your performance. Create an action plan and provide status reports.

As a new employee, Miguel is assigned to work various jobs in different departments to gain a broad understanding of the organization. This type of training is called job .

Blank 1: rotation, rotating, or rotate

Task is how many other people are affected by a person's job.

Blank 1: significance

The minimum qualifications people must have to perform a job successfully are contained in a job .

Blank 1: specification or specifying

The "T" in SWOT analysis stands for . (Enter only one word in the blank.)

Blank 1: threats or threat

Which are qualities that managers lack during the Grasping for Salvation stage of institutional decline? More than one answer may be correct.

Clearheadedness Focus Calmness

Select all of the major factors that Herzberg associated with job dissatisfaction.

Company policies Relationships with coworkers Relationships with management

Which of the following communicate organizational culture? More than one answer may be correct.

Company slogans A formal dress code An open-office floor plan

"We have had some cashflow problems the last few months, but they are only temporary," the CEO of a company says. Based on this statement, what stage of institutional decline is the company most likely experiencing?

Denial of Risk and Peril

Who was the originator of Theory X and Theory Y?

Douglas McGregor

Select all of the forms of dismissal that are permanent, with no chance of rehiring later.

Downsizing Firing

Select all of the characteristics of a forced ranking performance review system.

Employees who receive a low ranking are warned or fired. All employees within a business unit are ranked against each other.

What best describes the premise of the principle of motion economy theory?

Every job can be broken down into its component movements.

Who were the industrial engineers who introduced the principle of motion economy theory?

Frank and Lillian Gilbreth

In which organizational structure are employees grouped by occupational specialties?

Functional

Match each defining characteristic to the correct organizational structure.

Functional matches Choice, Employees are grouped by occupational specialties. Employees are grouped by occupational specialties. Divisional matches Choice, Employees are grouped by purpose. Employees are grouped by purpose. Hybrid matches Choice, Employees are grouped by both occupational specialties and purpose. Employees are grouped by both occupational specialties and purpose. Matrix matches Choice, Employees are grouped vertically and horizontally in a grid. Employees are grouped vertically and horizontally in a grid.

Categorize each example as a goal or an objective. No items may be used more than once. Instructions

Goal matches Choice, Students will understand the university's extracurricular system. Students will understand the university's extracurricular system. , Choice, The firm will be the center of social media engagement with this campaign. The firm will be the center of social media engagement with this campaign. Objective matches Choice, In two months, brand engagement will increase by 50%. In two months, brand engagement will increase by 50%. , Choice, The company will increase sales by 20% in nine months. The company will increase sales by 20% in nine months.

Place in order the four steps in organizing a union, beginning with the first at the top.

1. Agent 2. Unit 3. R 4. To

Place in order the four steps in Management by Objectives (MBO), starting with the first step at the top.

1. Jointly Set O 2. D 3. Jointly r 4. M

Place in order the five steps in the collective bargaining process, beginning with the first at the top.

1. P 2. M 3. S 4. V 5. Signing

Place the steps for the process of implementing positive change in order, with the first step at the top.

1. R 2. G 3. O

Place in order the five levels of Maslow's Hierarchy of Needs, with the most basic need at the bottom and the highest-order need at the top.

1. Self 2. Status 3. Social 4. Safety 5. Physical

What act was passed in order to allow the president of the United States to prevent or end a strike that threatens national security?

1947 Taft-Hartley Act

What is a goal?

A broad, long-range target that a firm wants to reach

What is a bonus?

A cash award given to employees who achieve particular performance objectives, sometimes calculated as a percentage of sales or according to the employee's rank in the organization and years of employment

Select all of the aspects of a virtual organization.

A computer network A core company

What is pay for performance?

A type of incentive in which the amount paid is based on the employee's work results

What is shadowing?

A type of job training that involves observing other employees at work

Drag each message about an organization to the environmental influence that conveys it.

An open-office floor plan matches Choice, The organization values, the exchange of ideas, and the close cooperation of employees. The organization values, the exchange of ideas, and the close cooperation of employees. A dress code that calls for business attire at all times matches Choice, The organization values appearing professional. The organization values appearing professional. A comfortable room for women to breastfeed matches Choice, The organization wants all of its employees to be comfortable at work, regardless of their gender. The organization wants all of its employees to be comfortable at work, regardless of their gende

Which tactics are recommended for delivering performance feedback in a positive way? More than one answer may be correct.

Be respectful. Think of yourself as a counselor or coach.

What is the focus of transactional leadership?

Creating a smooth-running organization and motivating employees to meet performance goals

What is the term for finding out everything possible about customers and then using that information to satisfy and even exceed their expectations in order to build customer loyalty over the long term?

Customer relationship management

What are key aspects of the marketing concept?

Customer satisfaction Profitability Serving customers

Julian puts in a full 40-hour workweek but does not arrive for work at the same time as most of the other employees because he must care for his elderly parents every morning. He makes up for the lost time by staying on the job later than his coworkers or by working a few hours on weekends. What noncompensation strategy is his employer using to accommodate Julian's situation?

Flextime

Select all of the elements shown in an organizational chart.

Formal lines of authority Work specializations

Drag each definition to the corresponding type of dismissal. No items may be used more than once. Instructions

Layoff matches Choice, Temporary dismissal, possible rehiring later Temporary dismissal, possible rehiring later Downsizing matches Choice, Permanent dismissal, no rehiring later Permanent dismissal, no rehiring later Firing matches Choice, Permanent dismissal for cause Permanent dismissal for cause

Drag each description to the corresponding management tactic. No items may be used more than once. Instructions

Lockouts matches Choice, Closing the company and not paying workers Closing the company and not paying workers Court injunctions matches Choice, Rulings requiring strikers to return to work Rulings requiring strikers to return to work Strikebreakers matches Choice, Hiring people to fill the jobs of picketing workers Hiring people to fill the jobs of picketing workers

Which of the following are examples of changes and uncertainties that firms must deal with using control systems?

New competitors New technologies Altered laws and regulations

What is the best definition of benefits?

Nonwage or nonsalary forms of compensation paid for by the organization for its employees

Select all the statements that are true about a pay-for-performance incentive.

Piece rate is one type of pay for performance. A sales commission is one type of pay for performance. It is based on how much work an employee completes

What topic is likely to be addressed during union negotiations concerning work rules and conditions?

Policies regarding who may work and in what situations

Select all of the measures organizations take to ensure that employees are aware of internal job openings.

Posting the vacancies on the company website Advertising on bulletin boards in break rooms and cafeterias

Match each type of employee assessment with how many people would typically participate in the appraisal. No items may be used more than once.

Self-assessment matches Choice, Only two Only two 360-degree assessment matches Choice, Up to about a dozen Up to about a dozen Forced ranking performance review systems matches Choice, An entire business unit An entire business unit

Select all of the qualities of S.M.A.R.T. goals.

Specific Measurable Relevant

Drag each characteristic to the corresponding type of interview. No items may be used more than once.

Structured matches Choice, The interviewer ranks responses according to a standard measure. The interviewer ranks responses according to a standard measure. , Choice, The questions asked are identical and fixed. The questions asked are identical and fixed. Unstructured matches Choice, The interviewer asks applicants questions in a conversational way. The interviewer asks applicants questions in a conversational way. , Choice, There is no systematic scoring of answers. There is no systematic scoring of answers.

The principle of motion economy theory expanded on the ideas of which motivational research tool?

Time-motion studies

elect all of the elements of the principle of motion economy theory.

Time-motion studies Breaking down jobs into their elemental steps

Select all of the situations in which possessing strong conceptual skills would be most beneficial.

When debating whether to merge with another company When contemplating the addition of a new product line When considering leaving one distributor in favor of anothe

What is discrimination?

When people are hired or promoted—or denied hiring or promotion—for reasons not relevant to the job

When will a product be considered a good value by customers?

When the product is of higher quality than a competitor's product but costs the same When the product is of the same quality as a competitor's product but costs less

Select all of the statements that are part of Herzberg's two-factor theory.

Work dissatisfaction emerges from hygiene factors such as salary and working conditions. Work satisfaction is associated with higher level needs. Motivating factors such as responsibility and recognition can improve satisfaction.

What information is presented horizontally on an organizational chart?

Work specialization within the organization

A complaint about violations of the labor-management agreement made by an employee and handled by a union official is ______.

a grievance

Jose's and Lana's companies are merging. They each have several product lines as well as different customer bases and different company cultures. What would help Jose and Lana integrate and coordinate these elements?

a control system

When a manager assesses an employee's performance at scheduled times of the year, based on preestablished measures, the process is called ______.

a formal performance appraisal

Customer satisfaction, customer service, and profitability are key aspects of ______.

a marketing concept

Punishment is defined as ______.

a negative consequence to stop or change undesirable behavior

A manager's assessment of how well an employee is doing at work is called ______.

a performance appraisal

Theory X represents ______.

a pessimistic, negative view of workers

The principle of ______ holds that if the work of an employee is unacceptable, then the employee must accept the blame.

accountability

A construction company decides to enlist a citizen's committee to research community needs in order to decide whether the company should expand. They need the services of a(n) ______ team.

advice

The process in which a neutral third party listens to both sides in a dispute and then issues a decision that is binding for both sides is called ______.

arbitration

Control standards can be set for almost anything, but they are easier to measure if they ______.

are quantifiable

Proponents of scientific management hoped to increase productivity by breaking down jobs into ______.

basic physical motions

What is base pay?

basic wage or salary paid employees in exchange for doing their jobs. (Something along that line)

In equity theory, employees use ______ to determine if they are being treated fairly in relation to their coworkers.

comparison

Increasing the number of tasks in a job to improve employee satisfaction, motivation, and quality of production is known as job ______.

enlargement

The act of assessing whether you can accomplish a task is known as ______.

expectancy

In terms of marketing, customer satisfaction consists of ______.

giving customers what they expect from a product

Employee complaints about violations of a labor-management agreement are referred to as ______.

grievances

An employee is doing part-time work if the individual ______.

has at least one job in which the working hours amount to fewer than 40 per week

In cross-functional, self-managed teams, workers ______.

have different areas of expertise

Who concentrates on what work is referred to as ______.

horizontal specialization

The different jobs in an organization are displayed ______ on an organizational chart.

horizontally

Job enlargement is used in order to ______.

improve employee motivation and production

Inducements offered to attract and retain top performers and to encourage employees to be more productive are called ______.

incentives

Scientific management theory involves the study of work methods in order to improve productivity of ______

individual workers

Theory X and Theory Y both make the assumption that ______.

managers need to be aware of their attitudes about their employees

Theories X and Y deal with ______, while Theory Z deals with ______.

managers' attitudes about employees; employees' attitudes about managers

In addition to her salary, Tabitha is paid a piece rate according to how much work she completes. This incentive is called ______.

pay for performance

When negotiating benefits, unions usually address ______.

pensions

Pat's company manufactures processed foods using preservatives and artificial flavors, but consumers are beginning to prefer more natural foods. When Pat's company conducts a SWOT analysis, the changes in consumer preferences would represent a(n) ______.

threat

The number of different skills a job requires is referred to as skill ______.

variety

Customer include anything a buyer must give up to obtain the benefits the product provides.

Blank 1: cost or costs

Organizational refers to the shared beliefs and values within an institution.

Blank 1: culture

Having fewer streamlined procedures is a disadvantage for organizations with authority.

Blank 1: decentralized

"Will I be able to accomplish the task?" is the question asked during an assessment known as .

Blank 1: expectancy, expectantcy, or expectency

Select all of the areas of focus of transactional leaders.

Clarifying employee roles Monitoring progress Setting goals

Which of the following are typical of the Capitulation to Irrelevance or Death stage of institutional decline? More than one answer may be correct.

Bankruptcy Sale of the company

Select all of the essential elements of validity.

Being free of bias Measuring what something claims to measure

The right to a minimum wage and overtime pay for certain classes of workers was created by the 1938 Standards Act.

Blank 1: Fair, Faire, or Fare Blank 2: Labor or Labour

Drag each statement to the marketing concept it best summarizes. No items may be used more than once. Instructions

Customer satisfaction matches Choice, "We need to give buyers what they expect from us." "We need to give buyers what they expect from us." Focus on serving customers matches Choice, "Everyone, from CEO to stock clerk, should concentrate on meeting customers' needs." "Everyone, from CEO to stock clerk, should concentrate on meeting customers' needs." Emphasis on profitability, not sales matches Choice, "We need to concentrate on the products that will net the most money for the company." "We need to concentrate on the products that will net the most money for the company."

Which employee movement strategy involves punishing employees by taking away their current responsibilities and pay, usually accompanied by placing them in a role with lower responsibility?

Demotion

Fideo, a marketing manager for a clothing and accessories company based in California, spends a lot of time reviewing reports about the market. One of these reports reveals that bow ties have suddenly become very popular in Argentina. What does this exemplify?

How control can help firms become aware of opportunities

What is task significance?

How many other people are impacted by a person's job

Which type of dismissal is considered a temporary response to an economic downturn and includes the possibility of rehiring later?

Layoff

Which of the following examples represents punishment?

Marley is demoted because she forgot to follow up with a client.

What motivational theory divides worker requirements into five categories?

Maslow's Hierarchy of Needs

What is the definition of reliability?

Measuring the same thing consistently

Select all of the examples of mission statements.

Our airline aims to provide comfort and security from ticketing to destination. Growing a line of products that will meet all your office needs Linking farmers and distributors to provide healthier food choices

Drag each example to the employment test that measures it. No items may be used more than once.

Performance tests matches Choice, Typing Typing Ability tests matches Choice, Stamina Stamina Personality tests matches Choice, Sociability Sociability

Anders is deciding whether to post a job externally. Which situation would be a reason NOT to seek a candidate outside his company?

The company has a limited amount of time to select good candidates.

What is the best definition of contingency planning?

The development of alternative planning ideas in case original plans are not feasible

What happens when an employee is downsized?

The employee is permanently dismissed as a result of an economic downturn or organizational change.

What happens when an employee is laid off?

The employee is temporarily dismissed with the possibility of being rehired later.

What happens when an employee is suspended?

The employee is temporarily removed from the job while the company figures out what to do.

Select all of the information that is included in a job analysis.

The environment the job will be performed in Tasks that constitute the job

John has recently joined Company X. He has been assigned to work alongside an experienced employee at the work site to learn the tasks required to perform a job. This is a type of ______.

on-the-job training

In the problem identification stage of decision-making, it is important to look beyond day-to-day difficulties to find circumstances that present the chance for meeting or surpassing goals. These circumstances are known as ______.

opportunities

The third step of implementing positive changes involves ______.

overcoming other peoples' resistance

In mediation, an agreement is ______.

reached with the help of a neutral third party

Drag each description to the corresponding compensation and benefits law. No items may be used more than once.

1935 Social Security Act matches Choice, Created the U.S. retirement system Created the U.S. retirement system 1938 Fair Labor Standards Act matches Choice, Established a federal minimum wage and a maximum workweek, along with banning products from child labor Established a federal minimum wage and a maximum workweek, along with banning products from child labor 1993 Family and Medical Leave Act matches Choice, Required employers to allow employees to take up to 12 weeks of unpaid leave for childbirth, adoption, or family emergency Required employers to allow employees to take up to 12 weeks of unpaid leave for childbirth, adoption, or family emergency 1935 Wagner Act matches Choice, Created the National Labor Relations Board, which enforces procedures allowing employees to vote to have a union and the rules for collective bargaining. Created the National Labor Relations Board, which enforces procedures allowing employees to vote to have a union and the rules for collective bargaining. 1947 Taft-Hartley Act matches Choice, Allows the president of the United States to prevent or end a strike that threatens national security Allows the president of the United States to prevent or end a strike that threatens national security

When outlining the responsibilities of a job, a manager would translate the job analysis into a job .

Blank 1: description

The assigning of work to subordinates by a manager is called .

Blank 1: delegation, delegating, or delegate

What is the best definition of an intrinsic motivator?

A feeling inside the self that inspires action

What kind of team draws together workers with special training to perform coordinated tasks?

An action team

Drag each definition to the corresponding selection tool. No items may be used more than once.

Background information matches Choice, Personal characteristics and professional records of a person Personal characteristics and professional records of a person Interview matches Choice, A conversation between an employer and potential employees to determine if they are a good fit A conversation between an employer and potential employees to determine if they are a good fit Employment test matches Choice, Written, oral, or other assessments that job applicants perform to determine their suitability Written, oral, or other assessments that job applicants perform to determine their suitability

Drag each definition to the corresponding selection tool. No items may be used more than once. Instructions

Background information matches Choice, Personal characteristics and professional records of a person Personal characteristics and professional records of a person Interview matches Choice, A conversation between an employer and potential employees to determine if they are a good fit A conversation between an employer and potential employees to determine if they are a good fit Employment test matches Choice, Written, oral, or other assessments that job applicants perform to determine their suitability Written, oral, or other assessments that job applicants perform to determine their suitability

Match each type of compensation with its description. No items may be used more than once.

Base pay matches Choice, The wage or salary that workers are paid for doing their jobs The wage or salary that workers are paid for doing their jobs Benefits matches Choice, Nonwage or nonsalary compensation for employees, such as paid vacation, sick leave, and health insurance, paid for by the organization Nonwage or nonsalary compensation for employees, such as paid vacation, sick leave, and health insurance, paid for by the organization Incentives matches Choice, Inducements such as bonuses, commissions, and stock options to attract and retain employees and to encourage them to be more productive Inducements such as bonuses, commissions, and stock options to attract and retain employees and to encourage them to be more productive

Drag each set of examples to the corresponding type of compensation. No items may be used more than once.

Base pay matches Choice, Wages and salaries Wages and salaries Benefits matches Choice, Paid vacation, sick leave, health insurance, family leave, pension plan, and discounts on company merchandise and country club memberships Paid vacation, sick leave, health insurance, family leave, pension plan, and discounts on company merchandise and country club memberships Incentives matches Choice, Bonuses, commissions, stock options, and profit-sharing plans Bonuses, commissions, stock options, and profit-sharing plans

The Hawthorne effect was first articulated by researchers from University.

Blank 1: Harvard or Havard

You are an operations manager talking with store managers and employees about some lags in service. They tell you they need to build systems that allow the frontline staff to make decisions quicker. The employees' biggest complaint is that they have to ask their boss before making any decision. The employees say they feel silly having to do this all the time, and their managers are inundated with additional, unnecessary work because of this. Which control measure is applicable to this situations?

Decentralize decision making and facilitate teamwork.

What is the best definition of self-management?

Delegating more authority to nonmanagerial employees

Which employee movement strategy involves permanent dismissal in response to an economic downturn or organizational change rather than an unsatisfactory performance appraisal?

Downsizing

Select all of the ways managers can provide positive feedback during a performance appraisal.

Get the employee's ideas. Cite facts and be specific.

Select all of the examples of managers giving performance feedback in a positive way.

Gina mentions that Lucas has been late for work six times in one month. Ricardo listens while his subordinate explains how she believes she could improve the quality of her work.

At what stage of institutional decline do the company's problems first become visible to everyone?

Grasping for Salvation stage

Select all of the examples of safety needs.

Health care Protection from violence Retirement savings

What activities are typical of the Denial of Risk and Peril stage of institutional decline? More than one answer may be correct.

Ignoring negative data Exaggerating positive data

Select all of the advantages of cross-functional, self-managed teams.

Increased expertise Decreased boredom Higher productivity

Which question related to promotion should managers ask themselves to avoid favoritism of certain employees?

Is the promotion fair?

What are the three questions a manager should ask before offering a promotion?

Is the promotion nondiscriminatory? Is the promotion fair? Will nonpromoted employees be resentful, and how should they be handled?

Drag each definition to the corresponding component of job enrichment theory. No items may be used more than once.

Job enrichment matches Choice, Creating a job with motivating factors Creating a job with motivating factors Job simplification matches Choice, Reducing the number of tasks a worker performs Reducing the number of tasks a worker performs Job enlargement matches Choice, Increasing the number of tasks in a job for an employee Increasing the number of tasks in a job for an employee

Drag each outcome to the corresponding component of job enrichment theory. No items may be used more than once. Instructions

Job enrichment matches Choice, Ensures high motivation, performance, and satisfaction as well as low absenteeism and employee turnover Ensures high motivation, performance, and satisfaction as well as low absenteeism and employee turnover Job simplification matches Choice, Enables workers to focus on doing more of the same task, increasing their efficiency Enables workers to focus on doing more of the same task, increasing their efficiency Job enlargement matches Choice, Gives employees additional tasks of similar difficulty Gives employees additional tasks of similar difficulty

What are the two major elements of Herzberg's theory?

Job satisfaction Job dissatisfaction

What is the first step in Management by Objectives (MBO)?

Jointly set objectives.

What is an example of an opportunity in a SWOT analysis?

Killian's accounting company decides to diversify its offerings and begin providing bookkeeping services.

Select all of the elements of tactical planning.

Lack of clearly defined procedures Coordination of supervisory activities

What activities are typical of the Undisciplined Pursuit of More stage of institutional decline? More than one answer may be correct.

Making moves that are unaligned with core company values Taking risky leaps into areas outside the core business

What is vestibule training?

Off-the-job training that occurs in a simulated environment

Select all of the topics that are commonly part of benefits negotiations between employers and unions.

Pensions Paid time off Health insurance

What is the applicable area of organizational change based on the following conversation? Manager 1: "I think change starts with engaging our employees and ensuring we re-establish the right mindset."Manager 2: "We need to get together with HR and construct a survey to better understand the current hearts and minds of our team."

People

According to goal-setting theory, what two things must happen in order for the goal-setting process to work?

People must understand the goal. People must accept the goal.

Which departments are formed based on function?

Production department Finance department

Which level of planning is most likely to be carried out by a company's middle management?

Tactical planning

What three things do transactional leaders steadily pursue?

Performance goals Order Stability

What happens during the second step of the control process?

Performance is measured.

What three sources are used to monitor performance?

Personal observations Written reports Oral reports

Select all of the examples of employees receiving performance feedback in a positive way.

Reese is surprised and angry when his manager makes several negative remarks about his job performance. Instead of defending himself immediately, however, Reese thinks about what the manager said and decides what he should say in response. When Katie's manager says customers have complained about her, Katie asks, "What did they say? How do you think I should have handled it?"

Select all the safety regulations brought about by the Occupational Safety and Health Act (OSHA).

Requirements to use guards on machinery with moving parts Maximum exposure limits to certain chemicals Rules regarding exposure to asbestos

Select all of the major factors Herzberg associated with job satisfaction.

Responsibility Advancement Elements of the job

Match the term with its definition.

Responsibility matches Choice, The obligation to perform the tasks assigned to a person The obligation to perform the tasks assigned to a person Accountability matches Choice, The need for managers to report and justify their work results to managers above them The need for managers to report and justify their work results to managers above them Authority matches Choice, The legitimacy conferred on managers to make decisions, give orders, and utilize resources The legitimacy conferred on managers to make decisions, give orders, and utilize resources

What is an advantage of decentralized authority in an organization?

Responsive customer service

Select all of the programs paid for by social security funds.

Retirement plans Medicare

What name did Maslow give to people's requirements for physical and emotional security?

Safety needs

Drag each major principle to the corresponding motivational theory. No items may be used more than once.

Scientific management theory matches Choice, Studying work methods can increase productivity. Studying work methods can increase productivity. Principle of motion economy theory matches Choice, Each job can be broken down into its basic steps. Each job can be broken down into its basic steps. The Hawthorne effect matches Choice, Workers perform better if they feel management cares about them. Workers perform better if they feel management cares about them. Locke and Latham's goal-setting theory matches Choice, Employees can be motivated by setting specific objectives. Employees can be motivated by setting specific objectives.

Drag each definition to the correct type of job training. No items may be used more than once.

Shadowing matches Choice, An employee being trained on the job learns skills by watching more experienced employees. An employee being trained on the job learns skills by watching more experienced employees. Apprenticeship matches Choice, A new employee works with an experienced employee to master a particular craft. A new employee works with an experienced employee to master a particular craft. Job rotation matches Choice, Employees work various jobs in different departments to give them a broader picture of the organization. Employees work various jobs in different departments to give them a broader picture of the organization.

Select all of the questions that are commonly asked during collective bargaining that is focused on hiring policies.

Should management or the union control work assignments? Should the workplace be a union, an agency, a closed shop, or an open shop?

What is a key element of a performance appraisal?

Staying consistent with the process

What term is used to describe the level of planning that sets broad company goals and plans to achieve them over the next one to five years?

Strategic planning

Which level of planning involves the highest level of managers?

Strategic planning

Drag each time period to the corresponding level of planning. No items may be used more than once. Strategic planning

Strategic planning matches Choice, 1-5 years 1-5 years Tactical planning matches Choice, 6-24 months 6-24 months Operational planning matches Choice, 1-52 weeks 1-52 weeks

Match each level of management planning with its primary activity. No items may be used more than once.

Strategic planning matches Choice, High-level managers make long range decisions. High-level managers make long range decisions. Tactical planning matches Choice, Middle managers implement company plans. Middle managers implement company plans. Operational planning matches Choice, Supervisory managers direct workers. Supervisory managers direct workers.

Classify the following factors as strengths, weaknesses, opportunities, or threats. No items may be used more than once.

Strengths matches Choice, Global presence Global presence , Choice, Experienced management Experienced management Weaknesses matches Choice, Slow diversification Slow diversification , Choice, Suboptimal outlet location Suboptimal outlet location Opportunities matches Choice, Expansion into new markets Expansion into new markets , Choice, Complacent competitors Complacent competitors Threats matches Choice, Government regulatory pressure Government regulatory pressure , Choice, Potential waning of product popularity Potential waning of product popularity

What is proposed by goal-setting theory?

That specific and challenging but achievable objectives can motivate employees

Which theory of worker motivation led to the growth of the human relations movement?

The Hawthorne effect

What is a control standard?

The desired performance level for a given goal

What are qualities of heroes in the business sense? More than one answer may be correct.

They set an example for other employees. They embody the organization's values.

What is onboarding?

The process of helping newcomers fit smoothly into the job and the organization

Which statement best defines motivation?

The psychological processes that inspire people to perform specific behaviors in order to reach a goal

Which is the best definition of scientific management theory?

The study of work methods to improve performance and productivity

Select true statements about stories told in organizations.

The subject of the stories are important people and incidents in the organization's history. They are repeated over and over.

What are the three reasons for transferring an employee?

The transfer solves an organizational problem. The transfer keeps an employee motivated. The transfer broadens an employee's experience.

Drag each trait to the corresponding theory. No items may be used more than once.

Theory X matches Choice, Reflects the need for extrinsic rewards Reflects the need for extrinsic rewards Theory Y matches Choice, Supports the notion of offering intrinsic rewards for good performance Supports the notion of offering intrinsic rewards for good performance Theory Z matches Choice, Assumes that employees value a working environment supporting family, culture, and traditions Assumes that employees value a working environment supporting family, culture, and traditions

Drag each description to the corresponding theory. No items may be used more than once.

Theory X matches Choice, Represents a pessimistic, negative view of workers Represents a pessimistic, negative view of workers Theory Y matches Choice, Makes the positive assumption that workers are capable of accepting responsibility, self-direction, and self-control and of being imaginative and creative Makes the positive assumption that workers are capable of accepting responsibility, self-direction, and self-control and of being imaginative and creative Theory Z matches Choice, Considers how employees view management Considers how employees view management

Which theory makes the positive assumption that workers are capable of accepting responsibility, self-direction, and self-control and of being imaginative and creative?

Theory Y

That employees value a working environment supporting family, culture, and traditions, have a desire to work hard, are competent to make informed decisions, want to have cooperative relationships, and are knowledgeable about various issues in the company are all underlying assumptions of ______.

Theory Z

Select all of the characteristics of unstructured interviews.

There is no systematic scoring of answers. The interviewer asks applicants questions in a conversational way. There are no fixed questions.

Select all of the true statements about S.M.A.R.T. goals.

They are time-bound. They are attainable.

Select all of the true statements about objectives.

They are used to reach goals. They are specific. They are short-term.

Select all of the characteristics of an advice team.

They bring information to management. They help with decision-making.

Select all of the statements that are true of informal performance appraisals.

They consist of less rigorous indications of employee performance. They are conducted at unscheduled times throughout the year.

Select all of the true statements about behavioral appraisals.

They measure specific, observable aspects of an employee's performance. They are subjective appraisals that represent a manager's perceptions.

Select all of the true statements regarding subjective performance appraisals.

They represent a manager's perceptions of a subordinate's traits or behaviors. Behavioral appraisals address the way an employee acts at work. Trait appraisals address an employee's personal qualities such as initiative and attitude.

Select all of the examples of the contribution element of equity theory.

Time Skills Effort

Which research tool is used by practitioners of scientific management theory to learn the most efficient way to do tasks?

Time-motion study

Kara complains to HR that her supervisor consistently lets male workers take longer breaks than female employees.

Title VII of the Civil Rights Act of 1964

What was the purpose of the 1935 Wagner Act?

To allow employees to vote to have a union and the rules for collective bargaining

What are three of the reasons employers might wish to motivate workers?

To get them to join the company To encourage them to remain at the company To get them to come to work on time

From the following list, select all of the purposes of a performance appraisal.

To help employees see how well they are achieving objectives and conforming to the organization's standards To help managers counsel employees about their training and personal development

Drag each example to the corresponding reason why control is needed. No items may be used more than onc

To deal with changes and uncertainties matches Choice, A new law is passed that impacts how Surya's company disposes of its wastewater. A new law is passed that impacts how Surya's company disposes of its wastewater. To become aware of opportunities matches Choice, Carlos's company uses a specific clay in its products, and he has recently learned about a vendor who sells this clay for significantly less than the competition. Carlos's company uses a specific clay in its products, and he has recently learned about a vendor who sells this clay for significantly less than the competition. To detect errors and irregularities matches Choice, Hakim regularly collects and analyzes customer surveys, and he discovers that customers are dissatisfied with the quality of one of the company's new products. Hakim regularly collects and analyzes customer surveys, and he discovers that customers are dissatisfied with the quality of one of the company's new products. To increase productivity, cut waste, reduce costs, and add value matches Choice, Jin reviews company reports to identify areas where the company can make workers more efficient through the use of technology. Jin reviews company reports to identify areas where the company can make workers more efficient through the use of technology. To deal with complexity matches Choice, Shondra's firm has recently merged with another company and will need to integrate the product lines of both companies. Shondra's firm has recently merged with another company and will need to integrate the product lines of both companies. To decentralize decision-making and facilitate teamwork matches Choice, Peter, a company accountant, and the other employees in his department are asked by the company president to select new accounting software. Peter, a company accountant, and the other employees in his department are asked by the company president to select new accounting software.

Select all of the phenomena that decrease when employees are empowered.

Turnover Absenteeism

What is job sharing?

Two people dividing one full-time job such that each person might work a half day, alternate days, or alternate weeks

A modular structure is a variation of which kind of organizational structure?

Virtual

Drag each example of an outsourced asset to the corresponding type of organizational structure. No items may be used more than once.

Virtual organization matches Choice, Design Design , Choice, Distribution Distribution Modular structure matches Choice, Machine screws Machine screws , Choice, Fabric Fabric

What is the major difference between virtual and modular organizational structures?

Virtual organizations outsource parts of business processes, while modular organizations outsource parts of business products.

Positive reinforcement occurs when ______.

a desirable behavior is exhibited and rewarded

A SWOT analysis conducted at Kenyan's company finds that the firm is missing key skills. What SWOT category would this be classified as?

Weaknesses

Select all of the internal SWOT components.

Weaknesses Strengths

In the context of marketing, what is customer cost?

What a buyer gives up to get the benefit the product provides.

When would a promotion be the optimal strategy for employee movement?

When a manager wants to reward an employee's superior performance

When is a grievance filed?

When an employee feels the labor-management agreement has been violated

Select all of the topics that are usually discussed during onboarding.

Work rules Benefits Job routine Mission and operations

Which best summarizes the definition of the Hawthorne effect?

Workers perform better when they feel managers care about their welfare.

What was the major finding of the researchers who discovered the Hawthorne effect?

Workers responded positively to special attention from managers.

Select all of the matters that can be negotiated using collective bargaining.

Working conditions Employee compensation

Select all of the examples of extrinsic motivators.

Your name on your office door Promotion to a higher position Pay raise

When union workers and their supporters refuse to buy products made by the company, they are engaging in ______.

a boycott

Assessing the type of reward you will get for finishing a task is known as ______.

instrumentality

Oliver is looking for a new job and comes across a job posting. The posting contains a general outline of the tasks he would do as part of the job and an explanation of how the position contributes to the wider organization. Oliver is looking at a ______.

job description

Pedro had to pay a $50 fine for failure to put away his tools at the end of a shift. This is an example of ______.

punishment

One union negotiation tactic, a slowdown, is when workers ______.

reduce their rate of production

Behavior modification uses ______ to change human behavior.

reinforcement theory

When negotiations with management deteriorate, unions often use tactics like ______, which is when workers reduce their rate of output.

slowdowns

When negotiating job security, unions typically discuss ______.

the protections that will be extended to employees

Instrumentality, the second assessment in expectancy theory, calculates ______.

the type of reward to be given for completing a task

Steps a company takes to help employees improve their performance, productivity, and safety on the job are called ______.

training and development

Leaders with a ______ leadership style focus on inspiring long-term vision, creativity, and exceptional performance in employees and on promoting high levels of commitment and loyalty.

transformational

According to Vroom's expectancy theory, the question, "How much do I want the reward?" addresses ______, one of the three calculations that factor into motivation.

valence

By communicating the benefits of a product or service relative to the costs, marketing adds ______ to an organization's goods and services.

value

Theory Z addresses the way employees ______.

view management

A description of what a company wants to become in the long-term is called a(n) statement.

vision

In equity theory, contribution refers to ______.

what an employee puts into the business

Organizational charts show the ______ hierarchy of authority.

vertical

The "W" in SWOT analysis stands for

weaknesses

The vertical hierarchy of authority depicts ______.

who reports to whom

Arrange the steps in the decision-making process in the correct order, starting with the first step at the top.

1. Id 2. T 3. W 4. Im

Solutions are put into place, assessed, changed, or rejected during the --- and --- steps of the decision-making process.

Blank 1: implementation, implement, or implementing Blank 2: evaluation, evaluate, or evaluating

Solutions are put into place, assessed, changed, or rejected during the and steps of the decision-making process.

Blank 1: implementation, implement, or implementing Blank 2: evaluation, evaluate, or evaluating

At a meeting to come up with a solution to a manufacturing problem, managers call out any ideas they can come up with, trying to be as creative as they can. What is this process called?

Brainstorming

Select all of the traits of goals.

Broad Long-range

How can planning help improve worker efficiency?

By facilitating better organization of worker tasks

Select all of the elements of a mission statement.

Description of why the company was created Description of goods or services

What is the best definition of problems in business?

Difficulties that get in the way of business success

Barrie is a distribution manager of a small press. Over the past three quarters, revenues have consistently not met company goals. Barrie calls a meeting of all supervisory managers to decide how to improve the situation. As they begin the problem identification step, what should they do first?

Figure out the root cause of their declining revenues.

Categorize each example as a goal or an objective. No items may be used more than once.?

Goal matches Choice, Students will understand the university's extracurricular system. Students will understand the university's extracurricular system. , Choice, The firm will be the center of social media engagement with this campaign. The firm will be the center of social media engagement with this campaign. Objective matches Choice, In two months, brand engagement will increase by 50%. In two months, brand engagement will increase by 50%. , Choice, The company will increase sales by 20% in nine months. The company will increase sales by 20% in nine months.

Which type of planning involves figuring out how to accomplish specific tasks with available resources over a period of as little as one week to one year?

Operational Planning

What term is used to describe the level of planning in which middle managers work with top and supervisory managers to work out concrete ways to achieve goals?

Tactical planning

Which level of planning is most likely to be carried out by a company's middle management

Tactical planning

What type of skills are defined as job-specific knowledge necessary to perform well in a specialized field?

Technical skills

Select all of the activities that take place during the implementation and evaluation step of the decision-making process.

The success of a new solution is assessed. A chosen solution is put into action.

Select the four major benefits of managerial planning.

Thinking ahead Dealing with uncertainty Coordinating departments Monitoring progress

Select all of the external SWOT components.

Threats Opportunities

What is the desired impact of a vision statement?

To attract investors, workers, and customers who share a company's vision

Match each level of management with its most appropriate planning focus. No items may be used more than once.

Top management matches Choice, Strategic planning Strategic planning Middle management matches Choice, Tactical planning Tactical planning Supervisory management matches Choice, Operational planning Operational planning

Which kind of business planning statement delineates a company's long-term goals and philosophy?

Vision statement

What does the "S" in SWOT analysis refer to?

What the company excels at and how this differentiates it from competitors

A declaration of a company's services and basic purpose is called a(n) statement.

mission

The favorable external factors that a firm can use to achieve competitive advantage are represented by the ______ in SWOT analysis.

"O"

Select the three questions decision makers should be able to answer about any solution they choose.

Can we do it? Is it the best way to solve our problem? Does it meet our ethical standards?

Select all of the examples of opportunities according to a SWOT analysis.

Competing in new markets Diversifying into related services

Drag each description to the corresponding benefit of planning. No items may be used more than once.

Coping with uncertainty matches Choice, Planning for various (including unpleasant) possible events Planning for various (including unpleasant) possible events Thinking ahead matches Choice, Planning beyond your present work circumstances Planning beyond your present work circumstances Coordinating activities matches Choice, Defining and organizing the responsibilities of various departments Defining and organizing the responsibilities of various departments Checking on your progress matches Choice, Defining expectations of what you're supposed to do Defining expectations of what you're supposed to do

Select all of the factors that are part of managerial planning.

Goals Objectives

Select all of the elements of a company's vision statement.

Long-range goals Broad vision of the future Worldview

Select all the elements of operational planning.

Performed by supervisory management Focus on a period of one week to one year Coordination with middle management

What general term is used to describe issues that interfere with successfully achieving goals in business?

Problems

What act created the National Labor Relations Board, which enforces procedures allowing employees to vote to have a union and the rules for collective bargaining?

1935 Wagner Act

What act was passed in order to allow employees the right to vote to have a union and the rules for collective bargaining?

1935 Wagner Act

How many levels of need did Maslow suggest motivate performance in humans?

5

Anya works a full 40-hour week by completing four workdays of 10 hours each instead of the usual five days of 8 hours each. What noncompensation strategy is her employer using to reward and motivate employees?

A compressed workweek

Talisha wants to give her lower-level employees the power to make more day-to-day decisions rather than leave everything up to a single manager to decide. What would best help Talisha do this?

A control system

Kiera is using an outline of the responsibilities for a certain position to create a detailed list of the minimum qualifications for performing the job successfully. What is she creating?

A job specification

Select all of the examples of transformational leaders.

A leader who provides great coaching and mentoring to employees A leader effectively communicating the company's SWOT to employees

Select all of the examples of transactional leaders.

A leader who sets the goals, leads to them, and prepares very clear performance standards A leader who makes sure all the team members are clear on their roles, holds them accountable, and monitors their progress

What is a sales commission?

A pay-for-performance plan in which employees are paid a percentage of the earnings the company makes from the products and services they sell

What is a piece rate?

A pay-for-performance plan in which employees are paid according to how much work they complete

Select all of the examples of intrinsic motivators.

A sense of satisfaction when a work project is completed A moral sense that working to increase the value of a product is the right thing to do Finding it fun to learn new computer programs

Which items are examples of a business product?

A service contract for a laptop computer An all-weather automobile tire

What is a transfer as it relates to employee movement?

A sideways movement within the company to a different job with similar responsibilities

What is job rotation?

A type of training in which the employee works various assignments in different departments to gain a broad understanding of the organization

Match each basic team type with the kind of work it might perform. No items may be used more than once.

Action matches Choice, A group of firefighters sent to stop a blaze from spreading to a housing project A group of firefighters sent to stop a blaze from spreading to a housing project Production matches Choice, A group of factory workers assigned to make a number of parts by a specific date A group of factory workers assigned to make a number of parts by a specific date Project matches Choice, A group of engineers given the task of designing a bridge A group of engineers given the task of designing a bridge Advice matches Choice, A citizen's committee appointed to come up with suggestions for handing the problem of homelessness A citizen's committee appointed to come up with suggestions for handing the problem of homelessness

Select all of the major areas addressed by Equal Employment Opportunity (EEO) law.

Affirmative action Sexual harassment Discrimination Hostile work environment

In which situation is disciplinary action the optimal strategy for employee movement?

After an employee receives a poor performance appraisal

Select all of the scenarios in which employee dismissal might be necessary.

After an unsatisfactory performance appraisal During an economic downturn

What is the central theory behind the principle of motion economy?

All jobs can be separated into a number of basic actions.

Which accurately weighs the advantages and disadvantages of external recruiting?

Although external recruiting creates an environment with specialized knowledge, experience, and fresh viewpoints, it takes a very long time.

Which statement correctly weighs the advantages and disadvantages of internal recruiting?

Although internal recruiting is less expensive because less advertising and interviewing are needed, it limits the pool of fresh talent and different viewpoints.

Which of the following could be considered a rite or a ritual of an organization? More than one answer may be correct.

An annual gathering for cake and coffee to celebrate the founding of the organization A picnic to celebrate high quarterly earnings

What is a stock option?

An incentive in which the employee is granted the right to buy shares of the company at a future date for a discounted price

What is an apprenticeship?

An on-the-job training program in which a new employee works on the job beside an experienced employee to learn a specific craft

Select all of the true statements regarding performance appraisals.

An organization's human resources department can help managers evaluate their subordinates' job performance. Employees should maintain a positive mindset when receiving a negative review.

Which person likely works in an organization with decentralized authority?

Anand, who is pleased by how fast his company makes decisions

From the following list, select all of the characteristics of a 360-degree assessment.

Appraisal forms are filled out anonymously. A group of people appraises an employee's job performance.

In which types of training do employees perform actual work during the training? More than one answer may be correct.

Apprenticeship Job rotation

What is the first step in organizing a union?

At least 30% of workers must sign a card authorizing a particular union as their bargaining agent.

What is external recruiting?

Attracting job applicants from outside the organization

What are some of the basic structural characteristics of an organization? More than one answer may be correct.

Authority, accountability, and responsibility Division of labor Span of control

How do autocratic leaders approach decision-making?

Autocratic leaders make decisions without consulting others.

Drag each statement to the corresponding type of leadership. No items may be used more than once.

Autocratic leadership matches Choice, "Do this because I said so!" "Do this because I said so!" Participative leadership matches Choice, "Let me get your thoughts on what to do." "Let me get your thoughts on what to do." Free-rein leadership matches Choice, "Here's the goal. Do what you want to achieve it." "Here's the goal. Do what you want to achieve it."

Drag each work situation to the appropriate type of leadership style. No items may be used more than once.

Autocratic leadership matches Choice, Hierarchical organization having a militaristic orientation Hierarchical organization having a militaristic orientation , Choice, Employees needing direction or developing a new skill Employees needing direction or developing a new skill Participative leadership matches Choice, A leader leveraging expertise from multiple functions of the business A leader leveraging expertise from multiple functions of the business , Choice, A leader needing to have good listening skills and empathy A leader needing to have good listening skills and empathy Free-rein leadership matches Choice, A business using professionals that operate autonomously A business using professionals that operate autonomously , Choice, Leader removing roadblocks and allocating resources for skilled professionals Leader removing roadblocks and allocating resources for skilled professionals

Which of the following are typical of the Hubris Born of Success stage of institutional decline? More than one answer may be correct.

Believing that success is caused only by company's superior qualities Ignoring external factors that contributed to the company's success

Researchers' discovery of the effect led to the development of the human relations movement during the mid-twentieth century.

Blank 1: Hawthorne or Hawthorn

The government body responsible for enforcing procedures allowing employees to vote to have a union and the rules for collective bargaining is known as the National Board.

Blank 1: Labor or Labour Blank 2: Relations or Relation

The Hierarchy of Needs theory was proposed by a researcher named Abraham .

Blank 1: Maslow

Theory suggests that behavior with positive consequences tends to be repeated, whereas behavior with negative consequences tends not to be repeated.

Blank 1: Reinforcement

In an organization, the employees who have advisory duties and provide advice, recommendations, and research to line managers are called personnel

Blank 1: Staff

In an organization, the employees who have advisory duties and provide advice, recommendations, and research to line managers are called personnel.

Blank 1: Staff

Determining the basic elements of a job, in part by using observation, is known as job .

Blank 1: analysis, analyzing, or analisis

Negotiations between management and employees in disputes over compensation, benefits, working conditions, and job security are known as collective .

Blank 1: bargaining, bargain, or bargains

In addition to wages or salaries, organizations commonly provide paid vacation, sick leave, and health insurance for employees. These are known as .

Blank 1: benefits or benefit

A cash award given to employees who achieve particular performance objectives, sometimes calculated as a percentage of sales or according to the employee's rank in the organization and years of employment, is called a(n) .

Blank 1: bonus or incentive

Cursing, unwarranted criticism, and imposing unrealistic deadlines are all components of behavior called and contributes to a negative work environment

Blank 1: bullying

In organizations with authority, people at higher levels of the organization make the decisions.

Blank 1: centralized or centralization

When it comes to challenges, John Kotter says leaders cope with , whereas manager cope with .

Blank 1: change Blank 2: complexity

The three key aspects of equity theory are contribution, return, and .

Blank 1: comparison, comparing, or compare

Laws and administration regarding workers' hours, pay, and benefits are known as and benefits.

Blank 1: compensation, compensations, compensating, wages, or salary

The marketing consists of customer satisfaction, customer service, and company profitability.

Blank 1: concept

In organizations with authority, people at middle levels in the organization make the decisions.

Blank 1: decentralized

The groupings of employees into specific arrangements, such as divisions, is called .

Blank 1: departmentalization

A document that outlines what the holders of a job do and how and why they do it is known as a job .

Blank 1: description

The four major areas of protection under Equal Employment Opportunity (EEO) law are hostile work environment, sexual harassment, affirmative action, and .

Blank 1: discrimination, discriminating, or discriminate

When people are hired or promoted—or denied hiring or promotion—for reasons not relevant to the job, it is called .

Blank 1: discrimination, discriminating, or discriminate

Tests that consist of any procedure used in the decision process for employee selection are known as tests.

Blank 1: employment, employer, or employee

The idea that employees seek fairness in the rewards they expect for task performance is known as theory.

Blank 1: equity

The withholding or withdrawal of positive reward for undesirable behavior is called .

Blank 1: extinction, exctinction, extintion, or extinguishing

Josh works hard to raise money for a medical research charity. If he raises over a certain amount, he will get a plaque from the charity that he can hang on his office wall. This is an (intrinsic/extrinsic) motivator for Josh.

Blank 1: extrinsic

The organizational structure that combines functional and divisional structures is the organizational structure.

Blank 1: hybrid

While working on an important project, Sarah gets caught up in an interesting way of approaching the work. She is so excited by her new idea that she stays late every night that week to work on it, even though she does not get paid for the extra work. Sarah is impelled by an (intrinsic/extrinsic) motivator.

Blank 1: intrinsic

One component of onboarding is establishing what is required in the job, how the work will be evaluated, and who the immediate coworkers and managers are. This is called learning the routine.

Blank 1: job or work

Managers who are involved directly in an organization's goals yet have authority to make decisions are called managers.

Blank 1: line

A tactic sometimes used by management during union negotiations is a(n) , which is when the company is closed and workers are not paid.

Blank 1: lockout, lock out, or lock-out

The activity that involves creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large is called .

Blank 1: marketing

A company outsources parts of products to outside manufacturers when it has a(n) organizational structure.

Blank 1: modular

Before coming up with the two-factor theory of hygiene factors and factors, Frederick Herzberg interviewed more than 200 high-level workers.

Blank 1: motivating or motivation

The process of familiarizing newly hired employees with fellow workers, company policies, and other important information is known as .

Blank 1: onboarding, on-boarding, orientation, orientating, or on boarding

Instead of being paid by the hour, employees are sometimes paid according to how much output they produce. This type of incentive is called a(n) rate.

Blank 1: piece, peace, or peice

A work group that is responsible for the day-to-day operations of all or part of an organization is called a(n) team.

Blank 1: production

The management of General Maintenance Products decides to form a team to take responsibility for solving any problems arising from a new company initiative. They are looking for skilled and creative workers to make up this team.

Blank 1: project

A negative consequence to stop or change undesirable behavior is known as .

Blank 1: punishment, punish, or punishing

Part of a company's recruiting efforts is the process, which is intended to screen job applicants.

Blank 1: selection, selecting, or select

An incentive that gives an employee the right to buy shares in the company at a future date for a discounted price is called a(n) option.

Blank 1: stock

When an interviewer asks each applicant the same identical, fixed questions and rates their responses according to a standard measure, the interviewer is conducting a(n) interview.

Blank 1: structured or structure

When an interviewer simply asks applicants probing questions in a conversational way and there are no identical, fixed questions asked of all applicants and no systematic scoring of answers, the interviewer is conducting a(n) interview.

Blank 1: unstructured or un-structured

A test that measures what it claims to measure and is free of bias is considered to be a(n) test.

Blank 1: valid or validity

The customer's perception of the relationship between a product's costs and benefits is called

Blank 1: value

Symbols are meant to convey an organization's most important .

Blank 1: values or value

Match each incentive with the type of employee it is meant to reward. No items may be used more than once.

Bonuses matches Choice, High-performing, long-term employees High-performing, long-term employees Piece rate matches Choice, Employees who produce more output Employees who produce more output Sales commission matches Choice, Top salespeople Top salespeople Profit sharing matches Choice, Top performers and those who always show up for work and are always on time Top performers and those who always show up for work and are always on time Gainsharing matches Choice, Frugal, industrious employees Frugal, industrious employees

What are the roles of intrinsic and extrinsic motivators in improving workers' performance on the job?

Both intrinsic and extrinsic motivators can be used to improve employee performance.

Select all of the elements of the principle of motion economy theory.

Breaking down jobs into their elemental steps Time-motion studies

How do managers use controls to encourage employees to work as a team?

By decentralizing decision-making at the company's lower levels

What are the three ways that leaders cope with change?

By determining what needs to be done and setting a direction through planning and budgeting By communicating the new direction so that people can align behind it By motivating and inspiring people to overcome obstacles by appealing to human needs, values, and emotions

What are three of the six ways control can aid a manager?

By helping managers become aware of opportunities By helping managers deal with changes and uncertainties By helping managers detect errors and irregularities

How do control systems help companies deal with mergers?

By helping them deal with complexity

How do control systems help companies specifically deal with changes and uncertainties?

By making it possible to anticipate, monitor, and react to shifting circumstances

What is one way that leaders cope with change?

By motivating and inspiring people to keep moving forward and in spite of obstacles by appealing to human needs, values, and emotions

How would a manager, as opposed to a leader, cope with complexity?

By organizing and staffing, creating the necessary structure, and hiring the people to fulfill the jobs

Select all of the ways that managers cope with complexity.

By organizing and staffing, creating the necessary structure, and hiring the people to fulfill the jobs By controlling and problem solving, monitoring results, and solving problems as they arise By planning and budgeting, setting targets, and specifying the resources and means for achieving the

Select all of the disadvantages that may result from using cross-functional, self-managing teams.

Conflicts among workers Confusion about leadership Increased need for training

When unions negotiate compensation, what topic are they most likely to address?

Cost-of-living adjustments

Select the ways to overcome employee resistance.

Create a positive culture. Give employees rewards periodically.

Drag each statement to the marketing concept it best summarizes. No items may be used more than once.

Customer satisfaction matches Choice, "We need to give buyers what they expect from us." "We need to give buyers what they expect from us." Focus on serving customers matches Choice, "Everyone, from CEO to stock clerk, should concentrate on meeting customers' needs." "Everyone, from CEO to stock clerk, should concentrate on meeting customers' needs." Emphasis on profitability, not sales matches Choice, "We need to concentrate on the products that will net the most money for the company." "We need to concentrate on the products that will net the most money for the company."

Which of the following are participative leaders most likely to do?

Delegate authority and involve employees in their decisions.

What is the grouping of jobs into working units called departments, groups, or divisions?

Departmentalization

An employee who receives a poor performance appraisal and is subsequently punished through suspension or demotion receives which type of employee movement strategy?

Disciplining

Which employee movement strategy involves punishing an employee, often for a poor performance appraisal?

Disciplining

In which employee movement strategy are employees temporarily or permanently made to leave the company?

Dismissal

What is an employee movement strategy typically used during tough economic times or after documenting an employee's unsatisfactory performance, absenteeism, or lawbreaking?

Dismissal

What organizational structure is organized by purpose?

Divisional

Select all of the details that a job specification must contain.

Education Experience

What is an outcome of decentralized authority?

Employees have higher morale.

What is an outcome of centralized authority?

Employees have more occupational specialization.

What are disadvantages of a functional structure? More than one answer may be correct.

Employees may become narrow specialists. The organization may be slow to respond to changes that are occurring outside the organization. Employees may think too much alike.

What happens during self-assessment appraisals?

Employees rank their own job performance.

Which statement best defines empowerment?

Employees share responsibilities, including decision-making, with management.

What is telecommuting?

Employees work at home, maintaining telecommunications between the office and home.

How might an employer use an intrinsic motivator to encourage employees to work more productively?

Encourage employees to set personal goals to work toward.

Which theory suggests that motivation (how willing someone is to work hard at tasks) involves three assessments or calculations?

Expectancy theory

Which is the best description of extrinsic motivators?

External rewards for accomplishment

What are two of the five job-related factors that managers can use to create role empowerment?

Feedback Autonomy

Which type of dismissal is permanent and is issued as a result of unsatisfactory performance, absenteeism, sloppy work habits, or breaking the law?

Firing

Match each organization type with its purpose. Instructions

For-profit matches Choice, Its purpose is to make a profit. Its purpose is to make a profit. Not-for-profit matches Choice, Its purpose is to further its goals. Its purpose is to further its goals.

Drag each characteristic to the correct type of performance appraisal. No items may be used more than once. Instructions

Formal appraisals matches Choice, Conducted at scheduled times of the year Conducted at scheduled times of the year , Choice, Based on preestablished performance measures Based on preestablished performance measures Informal appraisals matches Choice, Conducted at unscheduled times Conducted at unscheduled times , Choice, Consisting of less rigorous indications of employee performance Consisting of less rigorous indications of employee performance

Who developed the two-factor theory of employee motivation?

Frederick Herzberg

Who is known as the father of scientific management?

Fredrick Taylor

What leadership style consists of the leader setting an objective, then leaving the process of how to reach that objective largely up to employees?

Free-rein

At the apparel company Conrad works for, employees are grouped by their occupational specialties. For example, it has a design department, a marketing department, and a finance department. What is the organizational structure of Conrad's company?

Functional

Which organizational structure has many benefits and is therefore widely applied?

Functional structure

Which theory of motivation proposes that people can be motivated by specifically defined objectives that are challenging but achievable?

Goal-setting theory

Select all of the examples of threats in a SWOT analysis.

Government regulatory pressure An increase in fuel costs Increasing buyer power

Drag each definition to the correct term. No items may be used more than once.

Grievance matches Choice, A complaint about violations of the labor-management agreement A complaint about violations of the labor-management agreement Mediation matches Choice, A process in which a neutral third party listens to both sides in a dispute, makes suggestions, and encourages them to agree on a solution A process in which a neutral third party listens to both sides in a dispute, makes suggestions, and encourages them to agree on a solution Arbitration matches Choice, A process in which a neutral third party listens to both sides in a dispute and makes a decision that is binding for both sides A process in which a neutral third party listens to both sides in a dispute and makes a decision that is binding for both sides

Which institution sponsored the researchers who put forward the groundbreaking idea that workers are more productive when they feel their managers pay them special attention?

Harvard University

What happens when an employee is fired?

He or she is permanently dismissed from the company in response to unsatisfactory performance.

Job enrichment is the practical application of ______.

Herzberg's motivator-hygiene theory of job satisfaction

Which motivational theory suggests that employee satisfaction is dependent on higher level motivating factors, while dissatisfaction arises from lower level hygiene factors?

Herzberg's two factor theory

Select all of the benefits of empowering the workforce.

High satisfaction High performance High motivation

In an organization with centralized authority, who makes the decisions?

Higher-level managers

Select all of the common management tactics used when negotiations with a union are going poorly.

Hiring strikebreakers Seeking court injunctions Implementing lockouts

Select all of the terms used to describe a flexible form of organizational structure in which a core company outsources various functions and processes?

Hollow Virtual

Over the last two years, Keva's company has been steadily losing market share, and it has begun struggling to cover its expenses. When the issues could no longer be ignored, Keva implemented new controls and discovered that the company accountant had been regularly making mistakes on project budgets. Now that she is aware of the problem, Keva can take steps to fix it. What function of control does Keva's case exemplify?

How control can detect errors and irregularities

Karsten, a materials buyer for a tool manufacturer, has a series of steps she completes before making any purchase. These steps often reveal that one supplier is offering a particular material for a lower price than the suppliers she usually uses. What is this an example of?

How control helps firms become aware of opportunities

What does task identity refer to?

How many different tasks are needed to complete a job

What does autonomy relate to?

How much discretion a person has

Which question best illustrates the role of feedback in role empowerment?

How often do I find out how well I am doing?

Select all of the points of difference between structured and unstructured interviews.

How questions are asked How responses are rated

The CEO of a company states, "We have such talented, hardworking employees at this company that there is nothing we cannot accomplish," without mentioning the fact that the company's recent success is mostly due to a large loan it received. Which stage of institutional decline is the company most likely experiencing?

Hubris Born of Success

What is the first stage of institutional decline?

Hubris Born of Success

Jyoti is known for her ability to inspire her employees to go above and beyond to meet their performance goals. Which of the three principal skills of managers does this exemplify?

Human

What type of skills are defined as the ability to work well with others to get things done?

Human skills

What did Herzberg call lower level needs, such as working conditions and pay, which he blamed for worker dissatisfaction?

Hygiene factors

Select all of the true statements about employee assessments.

In a forced ranking performance review system, all employees within one business unit are compared to each other. In a 360-degree assessment, one employee is being appraised by various people.

What are advantages of a functional structure? More than one answer may be correct.

Increased efficiency Easier management of departmental activities

What type of appraisals are conducted at unscheduled times and consist of less rigorous indications of employee performance?

Informal

What is the focus of a transformational leadership style?

Inspiring long-term vision, creativity, and exceptional performance in employees

What are two of the four key actions of transformational leaders?

Inspiring motivation by promoting a grand design Actively encouraging employee development

To create changes in followers' goals, values, and beliefs, transformational leaders take four key actions, including which two of the following?

Inspiring trust by expressing their integrity Communicating a strong sense of purpose

Drag each feature to the corresponding type of recruiting. No items may be used more than once. Instructions

Internal matches Choice, Less expensive Less expensive , Choice, Limits the pool of fresh talent Limits the pool of fresh talent External matches Choice, Takes longer Takes longer , Choice, Encourages specialized knowledge and experience Encourages specialized knowledge and experience

Select all of the examples of job analysis.

Interviewing job occupants Observing the flow of work Learn how results are accomplished

What are important parts of successful implementation of decisions?

Introduce big changes gradually. Plan carefully. Consider who will be affected.

Select all of the statements that are true about a compressed workweek.

It can allow the employee to have three free days on weekends instead of the usual two. It allows the employee to work a full-time job of 40 hours a week in fewer than five days.

Which statement is true about giving employees the authority to manage themselves in cross-functional, self-managed teams?

It can cause disorganization and conflict.

Select all of the true statements about the human relations movement.

It changed the focus of motivational research to a more psychological approach. It was launched by the discovery of the Hawthorne effect.

Select all the true statements about a hybrid organizational structure.

It combines functional and divisional structures. It groups employees by both occupational specialty and purpose.

What is the primary way marketing adds value to an organization's goods and services?

It communicates the benefits relative to the costs.

Select all the features of a matrix structure.

It creates two or more intersecting lines of authority. Employees are responsible to at least two managers. It combines the functional and the divisional chain of command.

What does the National Labor Relations Board do?

It enforces the procedures allowing employees to vote to have a union and the rules for collective bargaining.

Select all of the ways a self-assessment job performance appraisal can help employees.

It gets them involved in the evaluation process. It makes them feel more receptive to suggestions about how to improve job performance.

Select all of the statements that are true about job sharing.

It gives employees more personal or leisure time. Each person sharing the job might work a half day, alternate days, or alternate weeks.

Select the statements that are true about division of labor.

It has the potential to increase an organization's efficiency. It encourages workers to perform specialized tasks.

What are three of the six reasons why managers need control?

It helps them increase productivity, cut waste, reduce costs, and add value. It helps them decentralize decision-making and facilitate teamwork. It helps them deal with complexity.

Select all of the statements that are true about gainsharing.

It is a type of incentive. It sends the message that when the company wins, the group wins. It is a distribution of the money that the company saved when a group of employees increased their productivity and reduced costs.

Select all of the statements that are true about profit sharing.

It is a type of incentive. The amount is often determined by factors such as how well the employee has been performing on the job and whether the individual has frequently missed work or arrived late.

What are advantages of a matrix structure? More than one answer may be correct.

It leads to innovation. It fosters cooperation among employees with different specialties.

Select all of the criteria an organization must meet in order to be subject to Title VII of the Civil Rights Act of 1964.

It must employ 15 or more employees. It must be engaged in an industry affecting interstate commerce.

Drag each description to the corresponding topic covered during onboarding. No items may be used more than once.

Job routine matches Choice, The job requirements and criteria for evaluation The job requirements and criteria for evaluation Mission and operations matches Choice, The organization's purpose, products, and history The organization's purpose, products, and history Work rules matches Choice, Procedures and matters of law Procedures and matters of law Benefits matches Choice, Additional items to which employees are entitled, such as a health insurance plan Additional items to which employees are entitled, such as a health insurance plan

Which two of the following are common targets of collective bargaining?

Job security Work rules and conditions

Select all of the key elements of job enrichment theory.

Job simplification Job enlargement job enrichment

What is the main difference between job specification and job description?

Job specification is more detailed and in-depth.

What are technical skills?

Job-specific knowledge needed to perform well within a specialized field

Select all of the common corrective actions that might be taken during the final step of the control process if performance standards are not met.

Management might give employees more attention and direction. Unrealistic standards might be revised to be more attainable. Management might give employees additional needed resources.

Drag each description to the appropriate category of manager or leader. No items may be used more than once.

Manager matches Choice, Directs or orders others to do something Directs or orders others to do something , Choice, Copes with complexity Copes with complexity Leader matches Choice, Motivates others to do something Motivates others to do something , Choice, Copes with change Copes with change

Select all of the people who are likely to participate in a 360-degree assessment of an employee's work performance.

Managers Coworkers Clients or customers

Which statement about leaders and managers dealing with challenges is true according to John Kotter?

Managers cope with complexity, and leaders cope with change.

What type of structure combines the functional and divisional chains of command so that each employee reports to both a functional manager and a project manager?

Matrix

Which organizational structure is best suited for special projects and product development?

Matrix

Your boss suggests the following: "We could organize our departments in a grid formation by product and by function." Which type of structure or division is your boss referring to?

Matrix structure

What term is used to describe an organizational structure in which the creation of various parts of products is outsourced?

Modular

What are the first two steps in the control process?

Monitor performance. Establish standards.

What are advantages of centralized authority? More than one answer may be correct.

More efficient procedures Greater specialization

What name did Herzberg give to higher level needs, such as recognition and achievement, that he considered responsible for worker satisfaction?

Motivating factors

Select all of the statements that characterize the beliefs of leaders, not managers.

Motivating people is very important, especially knowledge workers. Employees need to be empowered to share in responsibilities and decision-making.

What is a promotion as it relates to human resources?

Moving an employee to a higher position within the company

What is the term for the organizational structure in which a limited number of people report to a manager?

Narrow span of control

Select all of the central factors in Maslow's Hierarchy of Needs.

Needs can never be completely fulfilled. People are motivated by different levels of need.

Select all of the key aspects of Management by Objectives (MBO).

Objectives are jointly set by the manager and employee. The employee's performance is reviewed by both manager and employee.

Dylan works at a construction company. The company is focusing on making the jobs of its workers safer. To that end, Dylan's manager asks him to conduct a job hazard analysis to pinpoint the potential dangers of tasks. Which law applies to the job analysis Dylan is contributing to?

Occupational Safety and Health Act

Select all of the ways that esteem needs are met in the workplace.

Offering a bonus for high-quality work Promoting employees to a managerial position Holding an awards dinner to honor employees

Select all of the ways of meeting social needs in the workplace.

Offering a company softball team Celebrating workers' birthdays Holding employee weekend retreats

What are all the ways in which organizational culture is communicated?

Office layout Slogans Dress code

What type of training occurs at the workplace while employees are performing job-related tasks?

On-the-job training

From the following list, select all of the examples of tools used in off-the-job training.

Online distance learning Workbooks Videos

Which of the following is a line position?

Operations manager

Match each example with its corresponding step for implementing positive change.

Overcome employee resistance, empower, and reward progress. matches Choice, Bringing key managers and leaders into the change process and working with them to develop outcomes for measuring achievements Bringing key managers and leaders into the change process and working with them to develop outcomes for measuring achievements Gain allies by communicating vision. matches Choice, Sharing with employees about how the change will benefit the organization Sharing with employees about how the change will benefit the organization Recognize problems and opportunities. matches Choice, Noticing that there is a problem that the company is perfectly suited to solve Noticing that there is a problem that the company is perfectly suited to solve

Drag each description to the corresponding type of employment test. No items may be used more than once.

Performance tests matches Choice, Measure execution of actual job tasks, such as typing Measure execution of actual job tasks, such as typing Ability tests matches Choice, Measure physical skills, such as strength and stamina, or mechanical skills Measure physical skills, such as strength and stamina, or mechanical skills Personality tests matches Choice, Measure traits, such as sociability, adjustment, independence, and need for achievement Measure traits, such as sociability, adjustment, independence, and need for achievement

Select all of the types of employment tests.

Personality tests Physical ability tests Performance tests

What is the first step in the collective bargaining process?

Preparing for negotiations

Match each definition with the appropriate term. Instructions

Product matches Choice, A good or service that can satisfy a customer's needs A good or service that can satisfy a customer's needs Product mix matches Choice, The combination of all product lines The combination of all product lines Product line matches Choice, A group of products designed for a similar market A group of products designed for a similar market

What type of reward involves moving an employee to a higher management job within the company?

Promotion

Select all of the discriminatory practices that the Civil Rights Act of 1964 attempted to reduce.

Racial bias Religious bigotry Gender stereotypes

Match the term with its definition. Instructions

Responsibility matches Choice, The obligation to perform the tasks assigned to a person The obligation to perform the tasks assigned to a person Accountability matches Choice, The need for managers to report and justify their work results to managers above them The need for managers to report and justify their work results to managers above them Authority matches Choice, The legitimacy conferred on managers to make decisions, give orders, and utilize resources The legitimacy conferred on managers to make decisions, give orders, and utilize resources

Which motivational theory focuses on improving productivity by using time-motion studies to examine the way employees do their job?

Scientific management

Drag each major principle to the corresponding motivational theory. No items may be used more than once. Instructions

Scientific management theory matches Choice, Studying work methods can increase productivity. Studying work methods can increase productivity. Principle of motion economy theory matches Choice, Each job can be broken down into its basic steps. Each job can be broken down into its basic steps. The Hawthorne effect matches Choice, Workers perform better if they feel management cares about them. Workers perform better if they feel management cares about them. Locke and Latham's goal-setting theory matches Choice, Employees can be motivated by setting specific objectives. Employees can be motivated by setting specific objectives.

rag each major principle to the corresponding motivational theory. No items may be used more than once.

Scientific management theory matches Choice, Studying work methods can increase productivity. Studying work methods can increase productivity. Principle of motion economy theory matches Choice, Each job can be broken down into its basic steps. Each job can be broken down into its basic steps. The Hawthorne effect matches Choice, Workers perform better if they feel management cares about them. Workers perform better if they feel management cares about them. Locke and Latham's goal-setting theory matches Choice, Employees can be motivated by setting specific objectives. Employees can be motivated by setting specific objectives.

Select all of the actions that represent the fulfillment of self-actualization needs.

Seeing a therapist in order to understand yourself better Taking classes to explore a new interest Painting a picture to explore your feelings

As a manager making a decision about an issue affecting the company, you have identified the problem and have come up with a number of possible solutions. You have now reached the "choose solution" step of the decision-making process. Select all of the actions involved in this step.

Select a solution. Consider each option.

What term did Maslow use to describe the drive to use your abilities to the fullest in order to develop your own potential and fulfill your own ideas of what you can become?

Self-actualization needs

Drag each definition to the corresponding term. No items may be used more than once.

Self-assessment matches Choice, Employees rank their own performance. Employees rank their own performance. 360-degree assessment matches Choice, Employees are appraised by their managers, coworkers, subordinates, and sometimes customers or clients, thus providing several perspectives. Employees are appraised by their managers, coworkers, subordinates, and sometimes customers or clients, thus providing several perspectives. Forced ranking performance review systems matches Choice, Employees within a business unit are ranked against one another, and grades are distributed along a bell curve. Employees within a business unit are ranked against one another, and grades are distributed along a bell curve.

In what type of training does an employee learn by observing experienced workers performing their jobs?

Shadowing

Drag each description to the corresponding tactic used by unions to exert pressure on management.

Slowdowns matches Choice, Workers reduce their rate of output. Workers reduce their rate of output. Strikes matches Choice, Workers stop working and picket the company. Workers stop working and picket the company. Boycotts matches Choice, Workers and supporters refuse to purchase products made by the company. Workers and supporters refuse to purchase products made by the company.

Drag each description to the corresponding tactic used by unions to exert pressure on management. Instructions

Slowdowns matches Choice, Workers reduce their rate of output. Workers reduce their rate of output. Strikes matches Choice, Workers stop working and picket the company. Workers stop working and picket the company. Boycotts matches Choice, Workers and supporters refuse to purchase products made by the company. Workers and supporters refuse to purchase products made by the company.

What are drawbacks for an organization if a manager in the organization has a narrow span of control? More than one answer may be correct.

Slower decision making Less responsiveness to customers

Tabitha's company is going through a process of change. During the process, management is realigning teams and people in an attempt to be able to communicate more effectively and empower each team. Which area of organizational change is being addressed in this case?

Structure

Drag each characteristic to the corresponding type of interview. No items may be used more than once. Instructions

Structured matches Choice, The interviewer ranks responses according to a standard measure. The interviewer ranks responses according to a standard measure. , Choice, The questions asked are identical and fixed. The questions asked are identical and fixed. Unstructured matches Choice, The interviewer asks applicants questions in a conversational way. The interviewer asks applicants questions in a conversational way. , Choice, There is no systematic scoring of answers. There is no systematic scoring of answers.

Which level of management would be most likely to be involved in planning how to introduce workers to a new manufacturing process over the next six months?

Supervisory management

In an organization with decentralized authority, who makes the decisions? More than one answer may be correct.

Supervisory managers Mid-level managers

Which employee movement strategy involves temporarily removing an employee from the job while the company investigates a negative situation and figures out what to do?

Suspension

Select all of the ways in which organizational culture is communicated.

Symbols Stories

What movement that arose during the 1950s changed the focus of organizational behavior studies to a more psychological approach?

The human relations movement

Which part of the decision-making process involves coming up with creative and innovative ideas for how to solve a problem?

The potential solutions step

What is the basic difference between McGregor's Theory X and Ouchi's Theory Z?

Theory X assumes employees avoid work, and Theory Z assumes employee's are hard-working.

How does the 1935 Wagner Act enforce procedures allowing employees to vote to have a union and the rules for collective bargaining?

Through the National Labor Relations Board

Why is planning important to managers?

To create a blueprint for future action

Drag each example to the corresponding reason why control is needed. No items may be used more than once.

To deal with changes and uncertainties matches Choice, A new law is passed that impacts how Surya's company disposes of its wastewater. A new law is passed that impacts how Surya's company disposes of its wastewater. To become aware of opportunities matches Choice, Carlos's company uses a specific clay in its products, and he has recently learned about a vendor who sells this clay for significantly less than the competition. Carlos's company uses a specific clay in its products, and he has recently learned about a vendor who sells this clay for significantly less than the competition. To detect errors and irregularities matches Choice, Hakim regularly collects and analyzes customer surveys, and he discovers that customers are dissatisfied with the quality of one of the company's new products. Hakim regularly collects and analyzes customer surveys, and he discovers that customers are dissatisfied with the quality of one of the company's new products. To increase productivity, cut waste, reduce costs, and add value matches Choice, Jin reviews company reports to identify areas where the company can make workers more efficient through the use of technology. Jin reviews company reports to identify areas where the company can make workers more efficient through the use of technology. To deal with complexity matches Choice, Shondra's firm has recently merged with another company and will need to integrate the product lines of both companies. Shondra's firm has recently merged with another company and will need to integrate the product lines of both companies. To decentralize decision-making and facilitate teamwork matches Choice, Peter, a company accountant, and the other employees in his department are asked by the company president to select new accounting software. Peter, a company accountant, and the other employees in his department are asked by the company president to select new accounting software.

What was the purpose of the 1993 Family and Medical Leave Act?

To require employers to provide employees with job protection during an absence

What is off-the-job training?

Training that employees experience at some location other than the workplace

Drag each description to the corresponding type of leadership. No items may be used more than once.

Transactional leadership matches Choice, Focusing on creating a smooth-running organization Focusing on creating a smooth-running organization , Choice, Setting goals and motivating employees to meet performance goals Setting goals and motivating employees to meet performance goals Transformational leadership matches Choice, Promoting long-term vision, creativity, and exceptional performance Promoting long-term vision, creativity, and exceptional performance , Choice, Striving to inspire high levels of commitment and loyalty Striving to inspire high levels of commitment and loyalty

Broadening an employee's experience, motivating an employee, and solving an organizational problem are all valid reasons for which employee movement strategy?

Transfer

What is the optimal employee movement strategy for competent workers who want to broaden their experience within the company but are not yet ready to take on more responsibility?

Transfer

Which employee movement strategy involves movement of an employee sideways within the company to a different job with similar responsibilities?

Transfer

Select all of the principles thought to lead to increased productivity under scientific management theory.

Using proper training and work methods Choosing the right worker for each job Scientifically evaluating each element of a job

Attempts to reduce discrimination in employment began with Title ______ of the Civil Rights Act of 1964.

VII

In which situation would a transfer be the optimal strategy for employee movement?

When there is an organizational problem that an employee could solve by assuming a different job with a similar responsibility

When does positive change process begin? More than one answer may be correct.

When you discover an opportunity When you recognize a problem to solve

What is the main difference between internal and external recruiting?

Where the job candidates currently work

When union workers stop working and picket outside of their place of employment, they are engaged in ______.

a strike

When a manager assesses an employee's performance at unscheduled times during the year, using less rigorous indications of how well the employee is performing on the job, the process is called ______.

an informal performance appraisal

Vroom's expectancy theory says that ______.

assuming they have choices, people will make the choice that promises them the greatest reward if they think they can get it

A leader who makes all of the decisions for a company and does not consult others is using the ______ style of leadership.

autocratic

The level of discretion people have in their jobs is best referred to as ______.

autonomy

What noncompensation strategy allows an employee to work a full-time job of 40 hours a week in fewer than five days?

compressed workweek

Mark must decide whether or not his frozen food company should merge with a snack company. Which of the three managerial skills will help Mark the most in this situation?

conceptual

The second step of implementing positive changes involves ______..

cultivating relationships with people who support your goal

Malia works for a company that manufactures electronics, and she is responsible for monitoring the laws and regulations regarding the chemicals and other materials her company uses to make its products. When new laws and regulations are expected to be implemented, Malia informs the design team and other key managers so that adjustments can be made to the manufacturing process. This is an example of how control is used to ______.

deal with changes and uncertainties

Creating a job with motivating factors such as recognition, responsibility, achievement, stimulating work, and advancement is known as job ______.

enrichment

When a company sets a control standard, it is ______.

establishing the desired performance level for a given goal

Kurt tells Lisle that she is doing a good job, but needs to work faster. This is an example of ______.

feedback

A schedule that allows an employee some choice about which hours to work is a noncompensation strategy called ______.

flextime

A not-for-profit organization is an organization whose primary purpose is to ______.

further certain goals

In relation to job security negotiations, unions usually address ______.

how workers will be rated and reviewed in the event of downsizing

The first step of implementing positive changes involves ______.

identifying a problem or opportunity

Creating a job with motivating factors such as recognition, responsibility, achievement, stimulating work, and advancement is the aim of ______.

job enrichment theory

When employers take actions recommended by job enrichment theory, employees have

lower levels of absenteeism and turnover.

According to management scholar John Kotter, ______ cope with complexity instead of change.

managers

When comparing performance against standards, the greater the deviation from the target, whether positive or negative, the greater the ______.

need for action

As part of compensation negotiations, unions often address whether ______.

new workers doing the same job will be paid less than current workers

A specific, short-term target designed to achieve the organization's goals is a(n) ______.

objective

Classroom programs and vestibule training are typically used in ______ training.

off-the-job

Training that employees experience at some location other than the workplace is called ______.

off-the-job training

A box-and-lines illustration showing the formal lines of authority and official positions or work specializations is a(n) ______.

organizational chart

People's requirements for food and shelter are considered ______.

physiological needs

At the bakery where he works, Terence specializes in making sourdough bread. In addition to this ______, the bakery has ______ consisting of many different kinds of bread, and ______ that includes pastries and soups.

product; a product line; a product mix

Laurent is a high-performing employee who has never arrived late or missed a day of work. As a reward, the company apportions him a percentage of its earnings. Laurent is enjoying an incentive called ______.

profit sharing

A strike is when workers ______.

refuse to work and picket the company

The Social Security Act created the __ system in the United States.

retirement

In equity theory, the things employees receive in exchange for what they put into a business are referred to as the ______.

return

An employee who has ______ shares decision-making and other responsibilities with management.

role empowerment

A for-profit organization is an organization that ______.

seeks to make a profit

Union negotiations regarding work rules and conditions usually address ______.

what happens if agreed-upon standards are not met

The Occupational Safety and Health Act (OSHA) provides guidelines for ______.

working conditions

The factors that could potentially harm a company are represented by the ______ in SWOT analysis.

"T"

Select all of the elements of strategic planning.

Analysis of competition Involvement of top executives Focus on the long run

As a company manager, you have called together a decision-making team. The team has progressed to the potential solutions step in their decision-making process. What will the group be doing?

Coming up with ideas to solve the problem

Select all of the qualities decision makers should look for in solutions they choose.

Ethics Feasibility Effectiveness

Classify each feature as applying to either goals or objectives. No items may be used more than once.

Goals matches Choice, Broad meaning Broad meaning , Choice, Long-range targets Long-range targets Objectives matches Choice, Short-term targets Short-term targets , Choice, Narrow meaning Narrow meaning

Which kind of business planning statement contains the goods and services a company provides as well as the purpose of providing them?

Mission statement

Select all of the examples of vision statements.

Providing opportunities for education around the world A better life for all We work for a future with better health for all.

You are an owner at a local bakery. There has been a natural disaster in the area where your suppliers are. This has caused issues for them, and everyone in the supply chain is now concerned about price increases. This is tough because you need to either reduce margins or raise prices, and your primary customers are very price sensitive. In which column of your SWOT analysis should you list these factors?

Threats

Shantel, a manager in an accounting department, is an experienced accountant and has the knowledge and experience needed to efficiently and accurately review her employees' work for errors. Shantel's abilities are examples of ______ skills.

technical