2024 Comprehension Exams

What trim level represents the $46,000-$52,000 "sweet spot" in the CX-90 lineup (from the updated CX-90 pricing) because it provides more than comparable Highlander, Pilot and Telluride models do?

3.3 TURBO PREFERRED PLUS

Sandra contacted you about the CX-90. After conducting a needs assessment and a test drive, the CX-90 3.3L Turbo meets her family's needs. They want Apple CarPlay as well as heated seats and steering wheel for the cold winter months. Which CX-90 package will you recommend to Sandra?

3.3L Turbo Premium Plus Package

Premium Fuel is recommended for which powertrains?

3.3L Turbo S and PHEV

How can CX360 be used to convert Promoters to Super Promoters?

All of the Above: By monitoring performance and focusing on areas that fall short of benchmarks By following up with dissatisfied customers By reading customer comments regularly By applying learning to future interactions

Which of the following statements are true, regarding Recall Campaigns?

All of the Above: Repairs are completed free-of-charge, regardless of owner Manufacturers are required to send an Owner Letter Recall campaigns do not expire

Which of the following is/are best practices when personalizing an eCard?

All of the Above: Start the message by praising the recipient(s). Correctly unselected Provide specific details on what they did well. Correctly unselected Explain how their contributions have positively impacted the team or dealership.

Which of the statements below accurately describe the CX-50's towing capacity?

All of the Above: The 2.5 S can tow up to 2,000 pounds -- enough for a small boat, motorcycles, or an all-terrain vehicle. Correctly unselected The 2.5 Turbo can tow up to 3,500 pounds. This towing capacity can accommodate a small pop-up camper or even a mid-size boat. Correctly unselected The 2.5 Turbo has the same towing capacity as the larger Mazda CX-9.

Your customer told you he loves to fly fish in remote areas. You should show him (Select the best answer):

All of the Above: The 360° View Monitor with See-Through View The Mazda Online Navigation system with many more points-of-interest The underfloor and sub-trunk storage areas

Due to their love of travel, the Johnston family is excited about the CX-90 PHEV's fuel economy and range. They are eager to upgrade their current Toyota Highlander to a vehicle that can handle their family of five and tow their fishing boat. Which of the following benefits of the CX-90 PHEV would you share with them?

All of the Above: The CX-90 e-Skyactiv® PHEV 2.5L inline 4-cylinder engine battery pack, and electric motor delivers an estimated 23-mile driving range in EV mode and a 480-mile total range Correctly unselected The CX-90 has a 3,500-pound towing capacity Correctly unselected The CX-90's three rows of seating provide a range of configurations to accommodate family and cargo

Due to their love of travel, the Johnston family is excited about the CX-90 PHEV's fuel economy and range. They are eager to upgrade their current Toyota Highlander to a vehicle that can handle their family of five and tow their fishing boat. Which of the following benefits of the CX-90 PHEV would you share with them?

All of the Above: The CX-90 e-Skyactiv® PHEV 2.5L inline 4-cylinder engine battery pack, and electric motor delivers an estimated 23-mile driving range in EV mode and a 480-mile total range The CX-90 has a 3,500-pound towing capacity The CX-90's three rows of seating provide a range of configurations to accommodate family and cargo

A power rating in __________ indicates how quickly power can be delivered from a charging point into an electric vehicle's battery.

Alternating Current (AC) Incorrectly selected Kilowatts (kW) Direct Current (DC)

Your customer Jan just pulled out in their brand new Mazda3. Which of the following ensures their satisfaction and demonstrates you care beyond the initial sales transaction?

By following up with Jan immediately after delivery

Your customer Dawn started their Mazda5 Hatchback purchase journey online. They're coming in today for more information. What should you do to guarantee a seamless transition from a digital to personal experience?

Check out their information in the Mazda Digital Showroom

Why is DC Fast Charging not recommended for an EV owner's daily charging needs?

DC Fast Charging may stress the battery if used too frequently

Scott shares that he is impressed with the luxury feel of the CX-90 3.3L Turbo. He noticed the quiet, smooth, yet dynamic ride as well as the relaxed comfort of the wheel and seat positioning. Which of the following features exhibits additional Mazda driver-centric Intuitive Technology?

Driver Personalization System

Lynn is a loyal service customer and appreciates frequent updates on their Mazda6. According to the Waiting UMX Standard, how often should Lynn be checked on while waiting?

Every 20 minutes or less Every 30 minutes or less Every 50 minutes or less

Jody emailed you back and said he'll use vehicle for his job as a commercial realtor. He spends significant amounts of time driving and needs a dependable and comfortable car. With this insight, do you have enough information to begin a product walkaround, True or False?

False

True or False: The CX-70 customers will be couples who have never had children.

False

Your customer prefers text messages, but can be slow to respond. If you can get a quick response, you can get their CX-9 finished ahead of schedule. In this scenario, it is okay to pick up the phone and call. True or False?

False

When your customer Sam arrives for service about a knocking noise in his CX-9, you ask questions to correctly assess their needs. Which of the following is a close-ended question you could ask?

How long has this problem been happening?

Where did the name Skyactiv originate from?

It began as a working title created by Mazda engineers as a reference to "the sky is the limit"

Which of the following is true for Alexa? (Select all that are true)

It can tell you the weather forecast It doesn't need the talk button on steering wheel

Your customer is interested in learning more about i-Activsense's Blind Spot Monitoring system. How would you explain the system to them to pique their interest about the technology?

It monitors rear detection zones to detect approaching vehicles in blind spots. Visual and audible warnings alert the driver - enhancing driver awareness and safety.

You learn that Abby has a degree in interior design and is a semi-professional mountain biker. She tells you she wants a vehicle with "pizzazz" that she can take offroad. Which of the following CX-50 features would appeal to her desires? (Tip: She is looking for form and function)

Its generous and responsive powertrains paired with i-Activ AWD, G-Vectoring Control Plus, offroad driving mode and an outdoor equipment-inspired cabin It has a spacious and open interior with excellent visibility that establishes an emotional connection between driver and vehicle

Your customer tells you she likes the design and drive of the CX-50, but is leaning toward more traditional "outdoor" vehicles like the Subaru Outback or Toyota RAV4, primarily based on their larger interior cargo capacity. What are some possible responses you could offer?

Make a point of demonstrating all the above!: The CX-50's cargo space is easier to access and more practical. Vehicles with typical high and shallow cargo areas have a lot of vertical space that can't be used without stacking gear Incorrectly selected The roomy cargo space of the CX-50 is deep and long, with more floor area for longer items, or to stow luggage without having to stack it The square shape, combined with flat walls and floor, cuts out wasted space so you can pack items in without creating gaps.

Captivated by the Artisan Red CX-90 Turbo S Premium Plus on the showroom floor, your customer asks about performance and luxury features. They currently drive a Mercedes-Benz GLE 450 and are looking for payment relief, while keeping luxury appointments. Which CX-90 Turbo S Premium Plus advantage would appeal the most to this customer?

Nappa leather, 3-zone climate control, premium audio and a panoramic roof are 25% less than the Mercedes

NPS stands for:

Net Promoter Score

What can you do address potential customer pain points during the CX-90 price negotiation process?

Provide clear information up front, including any dealer fees and markups

30000TST- 2024 Comprehension Exam

Q1

30141WBT - CX-70 Module Test

Q2

30000TST - 2024 Q2 Comprehension Exam

Q2 Comprehension Exam

Select the features and specs that are different between CX-70 and CX-90. Select all that apply.

Seating capacity Storage areas Navigation System Fuel Economy

Select all of the items below that contribute to CX-50's Confident Performance (select all that apply).

Standard i-Activ AWD® Mazda Intelligent Drive Select (Mi-Drive) Standard Hill Launch Assist

Which of the following is NOT a best practice for the Service Department?

Submitting claims on a monthly basis

Abby is the owner of a storage organizer business. She is looking at the CX-5 and CX-50. She uses her current vehicle for work during the week and mountain biking on the weekends. You believe the CX-50 is a better fit for her lifestyle. Which of the following CX-50 features would appeal to her business needs?

The CX-50's cargo area with flush liftgate, flat interior cargo floor and walls makes loading items a breeze

You've been emailing about the CX-90 with Lee, an Environmental Education Specialist. He's a car enthusiast and is excited about the inline 6 engine. He's also passionate about preserving the environment for future generations and spends a lot of time educating the community. Which of the following features would Lee appreciate the most in the CX-90?

The M Hybrid Boost system supports the gas engine at low speeds reducing both fuel consumption and carbon dioxide emissions

Which of the following is the starting point for all Mazda designs?

The driver

Vehicle performance is important to Scott, and you have taken him for a test drive of the CX-90 3.3L Turbo S. While sitting at a stop light, you ask him to pay attention to the feel when accelerating. Which of the following CX-90 stories would be appropriate to share?

The e-Skyactiv® G inline 6 Mild Hybrid system is the perfect complement to the gasoline powerplant making the powertrain more responsive for seamless acceleration The estimated 490-mile maximum range using both gasoline and electric power means there's no need to worry about range issues The interior is specifically designed to ensure less driver fatigue and allow the driver to engage more naturally with the vehicle

Hashiru Yorokobi is an important part of the Mazda brand. Translated to English, Hashiru Yorokobi means ____________________.

The pleasure of driving

During re-delivery, you showed your customer where records are stored in the MyMazda App. You also sent them a follow-up thank you email. This covered all the points in the Mazda Service Standard for Re-Delivery. True or False?

True

Pairing clean, efficient engines with electrification is a key part of Mazda's multi-solution approach to reducing emissions and maximizing the driving experience.

True

True or False: Selling above the competition is accomplished by identifying and communicating the distinct Mazda advantages that truly resonate with customers.

True

You should inform customers in advance that an EV Delivery may take slightly longer than a traditional Delivery due to unique attributes like charging.

True

During the week, Jennifer is an interior designer with appreciation for dignified, bold, yet elegant design. On the weekends, however, she is carpooling three kids all over town to the soccer fields, and most importantly she's tired of spending money at the gas pumps. Which of the following CX-90 PHEV features would interest Jennifer the MOST?

With the e-Skyactiv® Plug-In Hybrid (PHEV), one can accomplish daily drives and errands without using a drop of fuel

Mazda customers appreciate the brand's story-driven narrative due to the way it conveys ______________. Select the best answer.

a care-free attitude and general laid-back approach the Jinba-Ittai engineering and development strategy authenticity and a sense of who Mazda is as a brand

Every new Mazda should be in flawless condition when delivered. Specifically for BEVs and PHEVs, this means making sure the vehicle is _________ for Delivery.

parked charged inspected