220-1102

A Microsoft Windows PC needs to be set up for a user at a large corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user? A. Windows Enterprise Edition B. Windows Professional Edition C. Windows Server Standard Edition D. Windows Home Edition

A

A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process? A. End user acceptance B. Perform risk analysis C. Communicate to stakeholders D. Sandbox testing

A

A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST? A. Full B. Non-parity C. Differential D. Incremental

A

A police officer often leaves a workstation for several minutes at a time. Which of the following is the BEST way the officer can secure the workstation quickly when walking away? A. Use a key combination to lock the computer when leaving. B. Ensure no unauthorized personnel are in the area. C. Configure a screensaver to lock the computer automatically after approximately 30 minutes of inactivity. D. Turn off the monitor to prevent unauthorized visibility of information.

A

A systems administrator needs to reset a user's password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account. Which of the following should the systems administrator do? A. Require the user to change the password at the next log-in B. Disallow the user from changing the password. C. Disable the account. D. Choose a password that never expires.

A

A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor. Which of the following will allow the mouse to correctly move to the new monitor? A. Rearranging the monitor's position in display settings B. Swapping the cables for the monitors C. Using the Ctrl+Alt+=> to correct the display orientation D. Updating the display drivers for the video card

A

A technician is configuring a SOHO device. Company policy dictates that static IP addresses cannot be used. The company wants the server to maintain the same IP address at all times. Which of the following should the technician use? A. DHCP reservation B. Port forwarding C. DNS A record D. NAT

A

A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task? A. Differential backup B. Off-site backup C. Incremental backup D. Full backup

A

A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal? A. Configure the network as private. B. Enable a proxy server. C. Grant the network administrator role to the user. D. Create a shortcut to public documents.

A

A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops? A. UEFI password B. Secure boot C. Account lockout D. Restricted user permissions

A

A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions? A. Avoid distractions B. Deal appropriately with customer's confidential material C. Adhere to user privacy policy D. Set and meet timelines

A

A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the user's account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the: A. acceptable use policy. B. regulatory compliance requirements. C. non-disclosure agreement. D. incident response procedures.

A

A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in to the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue? A. Time drift B. Dual in-line memory module failure C. Application crash D. Filesystem errors

A

A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the log-in issue? A. Expired certificate B. OS update failure C. Service not started D. Application crash E. Profile rebuild needed

A

A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi. When the smartphone is connected to Wi-Fi, the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi? A. The smartphone's line was not provisioned with a data plan B. The smartphone's SIM card has failed. C. The smartphone's Bluetooth radio is disabled D. The smartphone has too many applications open

A

A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference? A. Changing channels B. Modifying the wireless security C. Disabling the SSID broadcast D. Changing the access point name

A

After clicking on a link in an email, a Chief Financial Officer (CFO) received the following error: The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST? A. Update the browser's CRLs. B. File a trouble ticket with the bank. C. Contact the ISP to report the CFO's concern. D. Instruct the CFO to exit the browser.

A

An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved? A. Risk analysis B. Sandbox testing C. End user acceptance D. Lessons learned

A

As part of a CYOD policy, a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the correct settings? A. Use Settings to access Screensaver settings. B. Use Settings to access Screen Timeout settings. C. Use Settings to access General. D. Use Settings to access Display.

A

During a recent flight, an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before. To BEST resolve this issue, the executive should: A. set AirDrop so that transfers are only accepted from known contacts. B. completely disable all wireless systems during the flight. C. discontinue using iMessage and only use secure communication applications. D. only allow messages and calls from saved contacts.

A

Security software was accidentally uninstalled from all servers in the environment. After requesting the same version of the software be reinstalled, the security analyst learns that a change request will need to be filled out. Which of the following is the BEST reason to follow the change management process in this scenario? A. Owners can be notified a change is being made and can monitor it for performance impact. B. A risk assessment can be performed to determine if the software is needed. C. End users can be aware of the scope of the change. D. A rollback plan can be implemented in case the software breaks an application.

A

Which of the following Wi-Fi protocols is the MOST secure? A. WPA3 B. WPA-AES C. WEP D. WPA-TKIP

A

Which of the following is the proper way for a technician to dispose of used printer consumables? A. Proceed with the custom manufacturer's procedure. B. Proceed with the disposal of consumables in standard trash receptacles. C. Empty any residual Ink or toner from consumables before disposing of them in a standard recycling bin. D. Proceed with the disposal of consumables in standard recycling bins.

A

A technician is replacing the processor in a desktop computer. Prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Choose two.) A. Utilizing an ESD strap B. Disconnecting the computer from the power source C. Placing the PSU in an antistatic bag D. Ensuring proper ventilation E. Removing dust from the ventilation fans F. Ensuring equipment is grounded

AB

A technician is investigating an employee's smartphone that has the following symptoms: ✑ The device is hot, even when it is not in use. ✑ Applications crash, especially when others are launched. ✑ Certain applications, such as GPS, are in portrait mode when they should be in landscape mode. Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Choose two.) A. Turn on autorotation. B. Activate airplane mode. C. Close unnecessary applications. D. Perform a factory reset. E. Update the device's operating system. F. Reinstall the applications that have crashed.

AC

A user's mobile phone has become sluggish. A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software. Which of the following should the administrator do to help secure the device against this threat in the future? (Choose two.) A. Prevent a device root. B. Disable biometric authentication. C. Require a PIN on the unlock screen. D. Enable developer mode. E. Block a third-party application installation. F. Prevent GPS spoofing.

AE

A user contacted the help desk to report pop-ups on a company workstation, indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Choose two.) A. Scan the computer with the company-provided antivirus software. B. Install a new hard drive and clone the user's drive to it. C. Deploy an ad-blocking extension to the browser. D. Uninstall the company-provided antivirus software. E. Click the link in the messages to pay for virus removal. F. Perform a reset on the user's web browser.

AF

The Chief Executive Officer at a bank recently saw a news report about a high-profile cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems. Which of the following would BEST limit the bank's risk? (Choose two.) A. Enable multifactor authentication for each support account. B. Limit remote access to destinations inside the corporate network. C. Block all support accounts from logging in from foreign countries. D. Configure a replacement remote-access tool for support cases. E. Purchase a password manager for remote-access tool users. F. Enforce account lockouts after five bad password attempts.

AF

A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers. Which of the following BEST addresses this need? A. Guards B. Bollards C. Motion sensors D. Access control vestibule

B

A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center? A. Encrypt the workstation hard drives. B. Lock the workstations after five minutes of inactivity. C. Install privacy screens. D. Log off the users when their workstations are not in use.

B

A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives? A. Drilling B. Degaussing C. Low-level formatting D. Erasing/wiping

B

A company is issuing smartphone to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution? A. Anti-malware B. Remote wipe C. Locator applications D. Screen lock

B

A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively? A. SFTP B. SSH C. VNC D. MSRA

B

A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this unknown virus. Which of the following is the MOST effective way to check other machines on the network for this unknown threat? A. Run a startup script that removes files by name. B. Provide a sample to the antivirus vendor. C. Manually check each machine. D. Monitor outbound network traffic.

B

A suite of security applications was installed a few days ago on a user's home computer. The user reports that the computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST? A. Services in Control Panel to check for overutilization B. Performance Monitor to check for resource utilization C. System File Checker to check for modified Windows files D. Event Viewer to identify errors

B

A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the followings tools should the technician use to accomplish this task? A. Console B. Disk Utility C. Time Machine D. FileVault

B

A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure? A. WPA2 with TKIP B. WPA2 with AES C. WPA3 with AES-256 D. WPA3 with AES-128

B

A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take? A. Put on an ESD strap. B. Disconnect the power before servicing the PC. C. Place the PC on a grounded work bench. D. Place components on an ESD mat.

B

A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application. The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue? A. Remove the microphone from the USB hub and plug it directly into a USB port on the PC. B. Enable the microphone under Windows Privacy settings to allow desktop applications to access it. C. Delete the microphone from Device Manager and scan for new hardware. D. Replace the USB microphone with one that uses a traditional 3.5mm plug.

B

A technician is unable to join a Windows 10 laptop to a domain. Which of the following is the MOST likely reason? A. The domain's processor compatibility is not met. B. The laptop has Windows 10 Home installed. C. The laptop does not have an onboard Ethernet adapter. D. The laptop does not have all current Windows updates installed.

B

A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used? A. Privacy B. Indexing Options C. System D. Device Manager

B

A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified; however, storage space is a concern. Which of the following backup methods would BEST address these concerns? A. Full B. Differential C. Off-site D. Grandfather-father-son

B

A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue? A. Application updates B. Anti-malware software C. OS reinstallation D. File restore

B

A user has been unable to access a website and has submitted a help desk ticket. The website has been verified to be online. Which of the following troubleshooting steps will MOST likely resolve the issue? A. Deleting the browser history B. Clearing the cache C. Enabling private mode browsing D. Enabling ad blocking

B

A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain. Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint for the user? A. Navigate to the Control Panel utility, select the Security and Maintenance submenu, select Change Security and Maintenance settings, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete. B. Navigate to the Windows 10 Settings menu, select the Accounts submenu, select Sign-in options, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete. C. Navigate to the Windows 10 Settings menu, select the Update & Security submenu, select Windows Security, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete. D. Navigate to the Control Panel utility, select the Administrative Tools submenu, select the user account in the list, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.

B

A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue? A. Updating the operating system B. Changing proxy settings C. Reinstalling the browser D. Enabling port forwarding

B

A user is experiencing frequent malware symptoms on a Windows workstation. The user has tried several times to roll back the state, but the malware persists. Which of the following would MOST likely resolve the issue? A. Quarantining system files B. Reimaging the workstation C. Encrypting the hard drive D. Disabling TLS 1.0 support

B

A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue? A. Reset the phone to factory settings. B. Uninstall the fraudulent application. C. Increase the data plan limits. D. Disable the mobile hotspot.

B

A user received the following error upon visiting a banking website: The security certificate presented by this website was issued for a different website's address. A technician should instruct the user to: A. clear the browser cache and contact the bank. B. close out of the site and contact the bank. C. continue to the site and contact the bank D. update the browser and contact the bank.

B

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the BEST solution for a technician to implement? A. Disable the browser from sending notifications to the Action Center. B. Run a full antivirus scan on the computer. C. Disable all Action Center notifications. D. Move specific site notifications from Allowed to Block.

B

A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame? A. Spyware B. Cryptominer C. Ransomware D. Boot sector virus

B

A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened while browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take? A. Shut down the infected computer and swap it with another computer. B. Investigate what the interface is and what triggered it to pop up. C. Proceed with initiating a full scan and removal of the viruses using the presented interface. D. Call the phone number displayed in the interface of the antivirus removal tool.

B

An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence? A. Encrypt the files. B. Clone any impacted hard drives. C. Contact the cyber insurance company. D. Inform law enforcement.

B

An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user? A. RDP B. VNC C. SSH D. VPN

B

Once weekly, a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications? A. Install and run Linux and the required application in a PaaS cloud environment. B. Install and run Linux and the required application as a virtual machine installed under the Windows OS. C. Use a swappable drive bay for the boot drive and install each OS with applications on its own drive. Swap the drives as needed. D. Set up a dual boot system by selecting the option to install Linux alongside Windows.

B

The command cat comptia.txt was issued on a Linux terminal. Which of the following results should be expected? A. The contents of the text comptia.txt will be replaced with a new blank document. B. The contents of the text comptia.txt would be displayed. C. The contents of the text comptia.txt would be categorized in alphabetical order. D. The contents of the text comptia.txt would be copied to another comptia.txt file.

B

The network was breached over the weekend. System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat? A. Encryption at rest B. Account lockout C. Automatic screen lock D. Antivirus

B

Which of the following OS types provides a lightweight option for workstations that need an easy-to-use, browser-based interface? A. FreeBSD B. Chrome OS C. macOS D. Windows

B

Which of the following data is MOST likely to be regulated? A. Name in a phone book B. Name on a medical diagnosis C. Name on a job application D. Name on an employer's website

B

Which of the following is the MOST basic version of Windows that includes BitLocker? A. Home B. Pro C. Enterprise D. Pro for Workstations

B

Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence? A. Acceptable use B. Chain of custody C. Security policy D. Information management

B

Which of the following file extensions are commonly used to install applications on a macOS machine? (Choose three.) A. .mac B. .pkg C. .deb D. .dmg E. .msi F. .appx G. .app H. .apk

BDG

A technician is setting up a conference room computer with a script that boots the application on log-in. Which of the following would the technician use to accomplish this task? (Choose two.) A. File Explorer B. Startup Folder C. System Information D. Programs and Features E. Task Scheduler F. Device Manager

BE

Which of the following provide the BEST way to secure physical access to a data center server room? (Choose two.) A. Biometric lock B. Badge reader C. USB token D. Video surveillance E. Locking rack F. Access control vestibule

BF

A call center technician receives a call from a user asking how to update Windows. Which of the following describes what the technician should do? A. Have the user consider using an iPad if the user is unable to complete updates. B. Have the user text the user's password to the technician. C. Ask the user to click in the Search field, type Check for Updates, and then press the Enter key. D. Advise the user to wait for an upcoming, automatic patch.

C

A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again? A. Scope of change B. Risk level C. Rollback plan D. End user acceptance

C

A company wants to remove information from past users' hard drives in order to reuse the hard drives. Which of the following is the MOST secure method? A. Reinstalling Windows B. Performing a quick format C. Using disk-wiping software D. Deleting all files from command-line interface:

C

A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting? A. Install alternate open-source software in place of the applications with issues. B. Run both CPU and memory tests to ensure that all hardware functionality is normal. C. Check for any installed patches and roll them back one at a time until the issue is resolved. D. Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

C

A department has the following technical requirements for a new application: Quad Core processor - 250GB of hard drive space 6GB of RAM Touch screens - The company plans to upgrade from a 32-bit Windows OS to a 64-bit OS. Which of the following will the company be able to fully take advantage of after the upgrade? A. CPU B. Hard drive C. RAM D. Touch screen

C

A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop? A. Internet-based upgrade B. Repair installation C. Clean install D. USB repair E. In-place upgrade

C

A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro. The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient? A. Golden image B. Remote network install C. In-place upgrade D. Clean install

C

A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the cursor? A. Keyboard B. Touch pad C. Ease of Access Center D. Display settings

C

A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a button labeled Accept. Which of the following agreements is MOST likely in use? A. DRM B. NDA C. EULA D. MOU

C

A technician has been asked to set up a new wireless router with the best possible security. Which of the following should the technician implement? A. WPS B. TKIP C. WPA3 D. WEP

C

A technician is setting up a new laptop for an employee who travels. Which of the following is the BEST security practice for this scenario? A. PIN-based login B. Quarterly password changes C. Hard drive encryption D. A physical laptop lock

C

A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use? A. Device Manager B. System C. Ease of Access Center D. Programs and Features

C

A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message, and no changes have been made within the company. Which of the following has infected the computer? A. Cryptominer B. Phishing C. Ransomware D. Keylogger

C

A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access. A technician verifies the user's PC is infected with ransomware. Which of the following should the technician do FIRST? A. Scan and remove the malware. B. Schedule automated malware scans. C. Quarantine the system. D. Disable System Restore.

C

A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file? A. Device Manager B. Indexing Options C. File Explorer D. Administrative Tools

C

A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST? A. Encryption B. Wi-Fi channel C. Default passwords D. Service set identifier

C

A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use? A. resmon.exe B. msconfig.exe C. dfrgui.exe D. msinfo32.exe

C

A user reports that a workstation is operating sluggishly. Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT? A. Increase the paging file size. B. Run the chkdsk command. C. Rebuild the user's profile. D. Add more system memory. E. Defragment the hard drive.

C

A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue? A. Bridge the LAN connection between the laptop and the desktop. B. Set the laptop configuration to DHCP to prevent conflicts. C. Remove the static IP configuration from the desktop. D. Replace the network card in the laptop, as it may be defective.

C

A user who is unable to connect to the network submits a help desk ticket. The assigned help desk technician inquires about whether any recent changes have been made. The user reports there is construction activity in the surrounding offices. The help desk technician proceeds to ping the user's desktop, which does not respond. Which of the following is the MOST likely cause of this issue? A. A duplicate IP address has been issued to the user's desktop. B. The HDD of the OS is failing. C. The network cable has become disconnected. D. Malware has infected the system.

C

A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern? A. Operating system updates B. Remote wipe C. Antivirus D. Firewall

C

After a company installed a new SOHO router, customers were unable to access the company-hosted public website. Which of the following will MOST likely allow customers to access the website? A. Port forwarding B. Firmware updates C. IP filtering D. Content filtering

C

An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server. Which of the following is MOST likely to be of concern to the IT manager? A. All updated software must be tested with all system types and accessories. B. Extra technician hours must be budgeted during installation of updates. C. Network utilization will be significantly increased due to the size of CAD files. D. Large update and installation files will overload the local hard drives.

C

An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy, unmaintained PII on a workstation if a ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods would BEST meet the requirements? A. A daily, incremental backup that is saved to the corporate file server B. An additional, secondary hard drive in a mirrored RAID configuration C. A full backup of the data that is stored off site in cold storage D. Weekly, differential backups that are stored in a cloud-hosting provider

C

Following the latest Windows update, PDF files are opening in Microsoft Edge instead of Adobe Reader. Which of the following utilities should be used to ensure all PDF files open in Adobe Reader? A. Network and Sharing Center B. Programs and Features C. Default Apps D. Add or Remove Programs

C

Someone who is fraudulently claiming to be from a reputable bank calls a company employee. Which of the following describes this incident? A. Pretexting B. Spoofing C. Vishing D. Scareware

C

Upon downloading a new ISO, an administrator is presented with the following string: 59d15a16ce90c8ee97fa7c211b7673a8 Which of the following BEST describes the purpose of this string? A. XSS verification B. AES-256 verification C. Hash verification D. Digital signature verification

C

Which of the following could be used to implement secure physical access to a data center? A. Geofence B. Alarm system C. Badge reader D. Motion senso

C

Which of the following is a consequence of end-of life operating systems? A. Operating systems void the hardware warranty. B. Operating systems cease to function. C. Operating systems no longer receive updates. D. Operating systems are unable to migrate data to the new operating system.

C

A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's files? A. Run the virus scanner in an administrative mode. B. Reinstall the operating system. C. Reboot the system in safe mode and rescan. D. Manually delete the infected files.

D

A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones. Which of the following technologies can be implemented to prevent this issue? A. Signed system images B. Antivirus C. SSO D. MDM

D

A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue? A. The SNTP server is offline. B. A user changed the time zone on a local machine. C. The Group Policy setting has disrupted domain authentication on the system. D. The workstations and the authentication server have a system clock difference.

D

A help desk technician runs the following script: Inventory.py. The technician receives the following error message: How do you want to open this file? Which of the following is the MOST likely reason this script is unable to run? A. Scripts are not permitted to run. B. The script was not built for Windows. C. The script requires administrator privileges. D. The runtime environment is not installed.

D

A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional. Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware? A. Convert the PC from a DHCP assignment to a static IP address. B. Run a speed test to ensure the advertised speeds are met C. Test all network sharing and printing functionality the customer uses. D. Change the default passwords on new network devices.

D

A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS? A. The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozen application in the list, and clicks Force Quit. B. The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10 seconds which causes the application to force quit. C. The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in the list, right-clicks on the application, and selects the Force Quit option. D. The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in the list, and clicks Force Quit.

D

A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted? A. Enable multifactor authentication. B. Increase the failed log-in threshold. C. Remove complex password requirements. D. Implement a single sign-on with biometrics.

D

A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the BEST choice for accessing the necessary configuration to complete this goal? A. Security and Maintenance B. Network and Sharing Center C. Windows Defender Firewall D. Internet Options

D

A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement? A. MDM B. EULA C. IRP D. AUP

D

A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft? A. Data-in-transit encryption B. File encryption C. USB drive encryption D. Disk encryption

D

A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following step should the technician take NEXT? A. Continue researching the issue. B. Repeat the iterative processes. C. Inform the CEO the repair will take a couple of weeks. D. Escalate the ticket.

D

A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation? A. Installer_x64.exe B. Installer_Files.zip C. Installer_32.msi D. Installer_x86.exe E. Installer_Win10Enterprise.dmg

D

A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use? A. .deb B. .vbs C. .exe D. .app

D

A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading? A. Right-click the Windows button, then select Run... entering shell:startup and clicking OK, and then move items one by one to the Recycle Bin. B. Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run. C. Manually disable all startup tasks currently listed as enabled and reboot, checking for issue resolution at startup. D. Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

D

A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted. Which of the following would be the BEST way to secure the current workflow? A. Deploy a secondary hard drive with encryption on the appropriate workstation. B. Configure a hardened SFTP portal for file transfers between file servers. C. Require files to be individually password protected with unique passwords. D. Enable BitLocker To Go with a password that meets corporate requirements.

D

A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 4GB of RAM? A. The UEFI settings need to be changed. B. The RAM has compatibility issues with Windows 10. C. Some of the RAM is defective. D. The newly installed OS is x86.

D

A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use? A. FAT32 B. ext4 C. NTFS D. exFAT

D

A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used? A. sfc B. chkdsk C. git clone D. robocopy

D

A technician received a call stating that all files in a user's documents folder appear to be changed, and each of the files now has a .lock file extension. Which of the following actions is the FIRST step the technician should take? A. Run a live disk clone. B. Run a full antivirus scan. C. Use a batch file to rename the files. D. Disconnect the machine from the network.

D

A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning? A. Spam filter installation B. Invalid registry settings C. Malware infection D. Operating system update

D

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email. The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT? A. Advise the user to run a complete system scan using the OS anti-malware application. B. Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present. C. Have the user check for recently installed applications and outline those installed since the link in the email was clicked. D. Instruct the user to disconnect the Ethernet connection to the corporate network.

D

A user connects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed. Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station? A. Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the Plugged In category to Never. B. Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the On Battery category to Never. C. Within the Power Options of the Control Panel utility, select the option Choose When to Turn Off the Display and select Turn Off the Display under the Plugged In category to Never. D. Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged In category to Do Nothing.

D

A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue. Which of the following should a technician do to remediate the issue? A. Roll back the updates. B. Increase the page file. C. Update the drivers. D. Rebuild the profile.

D

A user reports a computer is running slow. Which of the following tools will help a technician identify the issue? A. Disk Cleanup B. Group Policy Editor C. Disk Management D. Resource Monitor

D

A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate autorotate is on. Which of the following will MOST likely resolve the issue? A. Recalibrating the magnetometer B. Recalibrating the compass C. Recalibrating the digitizer D. Recalibrating the accelerometer

D

A user wants to set up speech recognition on a PC. In which of the following Windows Settings tools can the user enable this option? A. Language B. System C. Personalization D. Ease of Access

D

After returning from vacation, a user is unable to connect to the network at the corporate office. Windows allows the user to log in; however, no internal or external websites are accessible when running a browser. The user's expected network shares are unreachable, and all websites attempted return the message, `Hmm, we can't reach this page.` Which of the following is the MOST likely cause of this issue? A. The user's password expired while on vacation. B. The user clicked on a malicious email. C. The user connected to a captive portal while traveling. D. The user enabled airplane mode.

D

An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update. A technician determines there are no error messages on the device. Which of the following should the technician do NEXT? A. Verify all third-party applications are disabled. B. Determine if the device has adequate storage available. C. Check if the battery is sufficiently charged. D. Confirm a strong internet connection is available using Wi-Fi or cellular data.

D

An Android user reports that when attempting to open the company's proprietary mobile application, it immediately closes. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST? A. Uninstall and reinstall the application. B. Reset the phone to factory settings. C. Install an alternative application with similar functionality. D. Clear the application cache.

D

An analyst needs GUI access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation? A. RDP through RD Gateway B. Apple Remote Desktop C. SSH access with SSH keys D. VNC with username and password

D

The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users? A. Requiring strong passwords B. Disabling cached credentials C. Requiring MFA to sign on D. Enabling BitLocker on all hard drives

D

When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user? A. Have the user provide a callback phone number to be added to the ticket. B. Assign the ticket to the department's power user. C. Register the ticket with a unique user identifier. D. Provide the user with a unique ticket number that can be referenced on subsequent calls.

D

Which of the following command-line tools will delete a directory? A. md B. del C. dir D. rd E. cd

D

Which of the following is a proprietary Cisco AAA protocol? A. TKIP B. AES C. RADIUS. D. TACACS+

D

Which of the following is an example of MFA? A. Fingerprint scan and retina scan B. Password and PIN C. Username and password D. Smart card and password

D

Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop? A. Home B. Pro for Workstations C. Enterprise D. Pro

D

Which of the following is the MOST important environmental concern inside a data center? A. Battery disposal B. Electrostatic discharge mats C. Toner disposal D. Humidity levels

D

While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue? A. A bad antivirus signature update was installed. B. A router was misconfigured and was blocking traffic. C. An upstream internet service provider was flapping. D. The time or date was not in sync with the website.

D