2nd section

ways some of these qualities may be demonstrated when working with clients

Accepting: responding with a smile, nod, or encouraging word Conscientious: being attentive to requests the client makes such as returning a phone call or accessing a needed resource Creative: helping clients find multiple ways to achieve their goals Flexible: understanding the life situations that may require a change in plans Intuitive: thinking about what might be beyond the surface of what clients have said Open to new ideas: working collaboratively with clients to include all possible ideas or approaches Sensitive: being aware of and responding to the feelings of others

cold

In contrast, people who appear detached, rejecting, and judgmental are experienced as cold.

personal qualities or traits useful to practtioners

Personal qualities or traits useful to practitioners include being accepting, caring, concerned, conscientious, creative, dedicated, empathic, flexible, friendly, honest, intelligent, intuitive, kind, likable, open to new ideas, positive, respectful, sensitive, tolerant, and warm .

warmth

Practitioners who are kind and accepting in a nonjudgmental way are perceived as warm.

unconditional positive regard

Unconditional positive regard is expressed by affirming and appreciating clients without condoning their harmful behaviors. It means looking for the good in others and seeing their strengths. Respectful practitioners communicate their regard for clients' thoughts, feelings, and abilities. They notice, acknowledge, and highlight their clients' strengths, capabilities, resilience, coping ability, potential, and resources.

helping relationships

are relationships in which the attitudes, thoughts, and feelings expressed by the practitioner are intended to be helpful to the client

genuine behavior

behavior that is sincere and authentic

use of self

how will you present yourself and behave in a professional working relationship?

Respect

involved acceptance or unconditional positive regard

mistakes commonly made by practitioners

offering advice reassuring offering excuses asking leading questions dominating through teaching labeling interrogating

empathy

the ability to understand another person's emotions, feelings, thoughts and behavior from that persons point of view