33335 FO Ch 4
Lowest level of concern for both results and people. Key word to this style is neutral
Indifferent - Evade and Elude
High concern for both people and work, preferred for a candidate to become a successful fire officer
Sound - Contribute and Commit
Contraindication between the two concerns, but does not value one concern over the other, maintain popular status,
Status Quo - Balance and Compromise
The typical human resource management functions include?
human resource planning employee (labor) relations staffing human resource development performance management compensation and benefits employee health, safety, and security
McGregor Theory X -
people do not want to work
McGregor Theory Y -
people do want to work
A formal definition of management
probably refer to the systematic pursuit of practical results, using available human and knowledge resources in a concerted and reinforcing way
Human resource management is built from two generalized schools of management thought:
scientific management and humanistic management
Scientific Management
theory promoted by Frederick W. Taylor; held that every kind of work could be broken into a series of smaller tasks and that rates of production could be set for each component task
Low concern for results and high concern for other people. main weakness in this behavior lies in the focus of the discussions
Accommodating - Yield and Comply
Who developed the Managerial Grid?
Blake and Mouton, they developed five behavioral models based on the grid
High concern for results, along with a low concern for others. Highly trained, organized. expects everyone to keep up
Controlling - Direct and Dominate
Who published, The Principles of Scientific Management?
Fredrick Winslow Taylor
What are Taylor's four principles of scientific management?
- replace rule-of-thumb work methods with scientific study - scientifically select, train, and develop each worker - cooperate with works to ensure methods are being followed - division of work: managers think, workers work
What three specific situations when a manager must be a Theory X manager?
1) operating at a fire or other high-risk activity 2) take control of a workplace conflict 3) the end of a series of negative disciplinary measures
What are Maslow's Hierarchy of Needs?
1) physiological 2) safety, security, order 3) social, affection 4) esteem, status 5) self-actualization