33335 FO Ch 4

Lowest level of concern for both results and people. Key word to this style is neutral

Indifferent - Evade and Elude

High concern for both people and work, preferred for a candidate to become a successful fire officer

Sound - Contribute and Commit

Contraindication between the two concerns, but does not value one concern over the other, maintain popular status,

Status Quo - Balance and Compromise

The typical human resource management functions include?

human resource planning employee (labor) relations staffing human resource development performance management compensation and benefits employee health, safety, and security

McGregor Theory X -

people do not want to work

McGregor Theory Y -

people do want to work

A formal definition of management

probably refer to the systematic pursuit of practical results, using available human and knowledge resources in a concerted and reinforcing way

Human resource management is built from two generalized schools of management thought:

scientific management and humanistic management

Scientific Management

theory promoted by Frederick W. Taylor; held that every kind of work could be broken into a series of smaller tasks and that rates of production could be set for each component task

Low concern for results and high concern for other people. main weakness in this behavior lies in the focus of the discussions

Accommodating - Yield and Comply

Who developed the Managerial Grid?

Blake and Mouton, they developed five behavioral models based on the grid

High concern for results, along with a low concern for others. Highly trained, organized. expects everyone to keep up

Controlling - Direct and Dominate

Who published, The Principles of Scientific Management?

Fredrick Winslow Taylor

What are Taylor's four principles of scientific management?

- replace rule-of-thumb work methods with scientific study - scientifically select, train, and develop each worker - cooperate with works to ensure methods are being followed - division of work: managers think, workers work

What three specific situations when a manager must be a Theory X manager?

1) operating at a fire or other high-risk activity 2) take control of a workplace conflict 3) the end of a series of negative disciplinary measures

What are Maslow's Hierarchy of Needs?

1) physiological 2) safety, security, order 3) social, affection 4) esteem, status 5) self-actualization