5. Coursera - UX Design - Module 2.1

Which of the following is an example of a pain point? Select all that apply. Discovering the chat function on a site is switched off during the posted hours of operation. Struggling to read the small text in an app. Unresponsive touch screen options Receiving an update via email about a product's availability

Discovering the chat function on a site is switched off during the posted hours of operation. Struggling to read the small text in an app. Unresponsive touch screen options

Your colleague is unsure about some of the goals they created for a new project. You review the goals and notice the focus on design and interface. What would you tell them about goal setting? Goals should focus on a budget. Goals should focus on the user. Goals should focus on the project's timeline. Goals should focus on the stakeholder needs.

Goals should focus on the user

Your first interviewee just walked into the room. What could you ask as a light conversation starter? Are you prepared to provide consent to this recorded interview? Have you reviewed the questions I'm going to ask? How is your day going so far? Do you think you are a good fit to be a participant in the study?

How is your day going so far

How can an empathy map help UX designers understand a user's perspective? It can convey to UX designers what users think, say, feel, and do to understand what users actually need from a product. It can help UX designers assume what users want. It can help UX designers solve problems they think users have. It can help UX designers market a product to a different group of users

It can convey to UX designers what users think, say, feel, and do to understand what users actually need from a product

You have an interview with a participant from your research study that you have been nervous about. You have prepared questions for the interview, but do not want to stumble on your words while asking the questions. What can you do beforehand to overcome your nervousness? Ask the participants to read the questions out loud and tell them you will answer any clarifying questions. Send the participant a Google Doc to fill out their answers. Practice delivering the questions out loud. Ask the participant to read over the questions beforehand so the interview can focus only on their answers.

Practice delivering the questions out loud

You are ready to interview participants for a UX research project you are conducting. What factors do you need to consider when finding potential interview participants? Select all that apply. The company's competitors Project budgets The type of project you are designing Project time constraints

Project budgets The type of project you are designing Project time constraints

You have been assigned to complete your first peer review assignment on a colleague's design. How can you make sure your feedback is encouraging and supportive? Provide positive feedback before critical feedback. Only provide positive feedback. Ask the colleague if they want to hear your critical feedback. Provide critical feedback in person.

Provide positive feedback before critical feedback

You are looking for a group of specific participants who are outside of your professional circle to interview through online platforms. Which online platforms can be used to recruit participants? Select all that apply. Reddit Google Office Amazon Facebook

Reddit Facebook

When you are creating a design to solve the right problem that users want solved, it's best to do this with empathy. What does it mean to empathize with someone? To acknowledge their feelings To share their mental and emotional experiences To assume positive intentions about their feelings To have pity for their situation

To share their mental and emotional experiences

Most pain points fall into one of four categories: product, financial, process, or support. True False

True

Which of the following is an example of a process pain point? User faces difficulty adding an item to an online shopping cart User cannot select or click a website navigation link User encounters a paywall pop-up in the middle of a digital article User is unable to find answers to a question on their own

User faces difficulty adding an item to an online shopping cart

You are preparing for interviews with participants for a UX design research study you are conducting. Which questions should you ask yourself to determine the interview goals? Select all that apply. What are the users' demographics? What do I want to learn from the interviews? Are there any characteristics of users I want to interview? Are there certain pain points that I need to empathize with?

What do I want to learn from the interviews? Are there any characteristics of users I want to interview? Are there certain pain points that I need to empathize with?

After completing research, you realize that you can group a set of people together because they share the same interests, goals and concerns. What is this group of people called? A user group A research group A similar group A collaborative group

A user group

You just completed multiple interviews with participants for your new music app research project. You decide to consolidate the feedback you received from all of your participants into an empathy map. What type of empathy map should you create? Focus empathy map Group empathy map User empathy map Aggregated empathy map

Aggregated empathy map