Chapter 2 MIS

What is conducted in the process design step of business process management?

Activities are examined and divided into their individual components.

What is conducted in the process modeling step of business process management?

Analysts use flowcharts and other tools to depict workflow.

What business management system seeks to streamline an organization's activities to prevent backlogs and inefficiencies?

Business Process Management (BPM)

What typically happens during Step 3 of business process management just before the execution process is fully automated?

Decision makers compare engine output to previous business activity.

What is the goal of the process design step of business process management (BPM)?

Identify redundancies and inefficiencies in existing processes.

Of the following statements, choose one that provides the underlying reason a company invests in a customer relationship management system (CRM).

It is far less expensive to retain an existing customer than to acquire a new one.

What occurs during the process optimization step of business process management?

Managers adapt (modify) the process to enhance process performance.

What occurs during the process monitoring step of business process management?

Managers track the individual components of the process as well as the process as a whole so that the performance of the engine can be measured.

_______ shows that the number of transistors on a computer chip doubles roughly every 18 months, a phenomenon that reflects the speed at which business management systems and other technologies can advance.

Moore's Law

________ shows that the number of transistors on a computer chip doubles roughly every 18 months, a phenomenon that reflects the speed at which business management systems and other technologies can advance.

Moore's Law

The phenomenon in which computer chips double in computing power roughly every 18 months is called

Moore's Law.

the phenomenon in which computer chips double in computing power roughly every 18 months is called

Moore's Law.

One of the largest suppliers of customer relationship management software solutions is

Salesforce

During which step of business process management are bottlenecks and excesses in the engine identified?

Step 4: process monitoring

What occurs in the process execution step of business process management?

The business process execution language engine is run.

Rana's employment agency is a startup with a one-person IT department, but it requires a business management system that can meet unique needs. Which type of business management system should she adopt?

a custom, cloud-based solution (PaaS or IaaS)

Troy has a customized business management system that he likes. However, it cannot easily scale up to meet his growing database storage needs, offers poor protection from hackers, and requires maintaining a large IT department. Troy should replace this system with

a custom, cloud-based solution (PaaS or IaaS).

Which component of a business management system can help a manager check and report on the company's current inventory?

a database management system (DBMS)

The business management system with the lowest initial or startup expenses is

a software as a service (SaaS) option.

Managers have the greatest degree of control over a new business management system that is implemented as

an on-premises solution.

Which type of business management system would best enable executives to quickly adapt to dynamic business environments by implementing their own changes?

an on-premises system

Organizations that use an on-premises business management system

are also responsible for maintaining, updating, and securing the system.

The understanding that retaining customers is more profitable than finding new ones is behind which business management system?

customer relationship management

The business management system that collects customers' email, telephone, and social media data and adds information about their buying habits is a(n)

customer relationship management system.

the business management system that collects customers' email, telephone, and social media data and adds information about their buying habits is a(n)

customer relationship management system.

A business management system includes three main components: a decision-making information system, a predictive information system, and a

database management system.

Integrating database management systems (DBMS) with predictive analytics to give managers a recommended course of action is the focus of

decision-making management information systems.

The ultimate purpose of a customer relationship management system (CRM) is to

increase sales, market share, and profit.

During the optimization process step of business process management, what are two key things manager look for in the process?

potential slowdowns and savings opportunities

In the fourth step in business process management, managers track the individual components of the process as well as the process as a whole so engine performance can be measured. This step is called

process

The first step in business process management, in which analysts often "storyboard" the processes in an attempt to view the entire system prior to investigating each component is called

process design.

The second step of business process management (BPM) involves the use of flowcharts and other tools to examine decision points and inputs. This step is called

process modeling.

Hubspot CRM, Zoho CRM, and Freshsales CRM are designed to meet the needs of

smaller businesses

Decision-making management information systems are necessary because

the amount of information available far exceeds any manager's ability to use it.