6 Step Troubleshooting Process - basic

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What is Step 6 of the Six-Step Troubleshooting Process?

Document findings, actions and outcomes.

What is Step 4 of the Six-Step Troubleshooting Process?

Establish a plan of action to resolve the problem and implement the solution.

What is Step 2 of the Six-Step Troubleshooting Process?

Establish a theory of probable cause (question the obvious).

What is Step 1 of the Six-Step Troubleshooting Process?

Identify the Problem.

What is Step 3 of the Six-Step Troubleshooting Process?

Test the theory to determine the cause.

What is Step 5 of the Six-Step Troubleshooting Process?

Verify full system functionality and if applicable, implement preventative measures.


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