6 Step Troubleshooting Process - basic
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What is Step 6 of the Six-Step Troubleshooting Process?
Document findings, actions and outcomes.
What is Step 4 of the Six-Step Troubleshooting Process?
Establish a plan of action to resolve the problem and implement the solution.
What is Step 2 of the Six-Step Troubleshooting Process?
Establish a theory of probable cause (question the obvious).
What is Step 1 of the Six-Step Troubleshooting Process?
Identify the Problem.
What is Step 3 of the Six-Step Troubleshooting Process?
Test the theory to determine the cause.
What is Step 5 of the Six-Step Troubleshooting Process?
Verify full system functionality and if applicable, implement preventative measures.
