8.3.12 remote services, 8.4.5 VPN, 8.5.7 updates

You want to make sure that you always have the latest patches installed on your workstation for an order entry application created by the DataComLink corporation. What should you do to ensure this? (Select two.)

Check the DataComLink website regularly for patches and updates to the software. Configure the application to automatically download and install updates as they are released.

A salesperson in your organization spends most of her time traveling between customer sites. After a customer visit, she must complete various managerial tasks, such as updating your organization's order database. Because she rarely comes back to the home office, she usually accesses the network from her notebook computer using Wi-Fi access provided by hotels, restaurants, and airports. Many of these locations provide unencrypted public Wi-Fi access, and you are concerned that sensitive data could be exposed. To remedy this situation, you decide to configure her notebook to use a VPN when accessing the home network over an open wireless connection. Which of the following key steps should you take as you implement this configuration? (Select two. Each option is part of the complete solution.)

Configure the browser to send HTTPS requests through the VPN connection. Configure the VPN connection to use IPsec.

You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from an employee who is having problems with an application. He tries to describe what he is doing in the application, but you just can't understand what might be causing the problem. Which of the following is the BEST way to provide the assistance the employee needs? (Select two.)

Establish a Remote Assistance connection and watch what the employee is doing. Establish a Quick Assist session with the employee and watch what he is doing.

You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device. You try to tell the user how to update the device driver over the phone, but he is having a hard time understanding your directions and is becoming frustrated. What is the BEST method for resolving the user's issue?

Establish a Remote Desktop connection and update the driver.

Which of the following VPN protocols was developed by Cisco and can be used to route any Layer 3 protocol across an IP network?

GRE

Which of the following Windows Update options releases updates as soon as they are available to the public?

General Availability Channel

Which of the following terms describes a Windows 11 operating system patch for a desktop that targets a specific problem and is released on a short-term, periodic basis?

Hotfix

Which of the following protocols provides authentication and encryption services for VPN traffic?

IPsec

Which of the following actions directly improves system security on a Windows workstation?

Install the latest updates.

Which of the following tools can manage bandwidth usage and deployment times for updates?

Microsoft Endpoint Configuration Manager

Which of the following was developed by Microsoft as one of the first VPN protocols and supports only TCP/IP?

PPTP

You want to use a VPN tunneling protocol that can encapsulate other LAN protocols and carry the data securely over an IP network. Which of the following protocols is suitable for this task?

PPTP

Which of the following protocols can your portable computer use to connect to your company's network via a virtual tunnel through the internet? (Select two.)

PPTP L2TP

You would like to set Windows Update to delay updates for a week. Which of the following Windows Update settings would you use to configure the delay?

Pause Updates

You are a network administrator for a large financial institution. There are several account advisors who are constantly on the road with their Windows laptop devices. You want to be able to occasionally check on the health of these laptops, including the ability to receive automated alerts for any unusual activity that may indicate some kind of security breach. Which of the following remote management technologies would BEST help you monitor these laptops?

RMM

Which remote access solution provides you with full remote access to the graphical desktop of a Windows system, including the ability to run programs, manipulate files, and restart or power down the computer?

Remote Desktop

A user works primarily in your organization's production area. However, she frequently needs to access data stored on the Windows 11 desktop system in her office while on the production floor. She would like to be able to use a Remote Desktop connection in the production area to remotely access her desktop system over the network. Which desktop user groups should you make her user account a member of in order to enable this Remote Desktop connection? (Select two.)

Remote Desktop Users Administrators

Which remote access solution is built into macOS?

Screen Sharing

What is a VPN's primary purpose?

Support secure communications over an untrusted network.

Rachel wants to use Screen Sharing to allow a system administrator to remotely access her Apple iMac. However, when she initiates the Screen Sharing session, the administrator is not able to access her iMac desktop from his iMac computer. What is the MOST likely reason that the administrator cannot access the Screen Sharing session?

The administrator is not included in her Specific Users Only list.

Which user type is the Windows Beta channel recommended for?

The average user

As a Help Desk Level 2 operator, you are attempting to use Remote Desktop to connect to an employee's Windows desktop to resolve a printing issue that has been escalated from a Level 2 operator. You know that both your Windows computer and the employee's Windows computer are configured correctly for this Remote Desktop connection. You also have the correct connection information. However, you are having problems accessing the employee's desktop. Which of the following is the MOST likely reason that you cannot connect to the desktop?

The remote session from the Level 2 operator has not been disconnected.

Which of the following is true of Remote Assistance?

The user initiates the session.

Which of the following actions should you take to BEST secure your video conferencing software? (Select two.)

Use strong passwords. Use waiting room features.

Which of the following statements about an SSL VPN are true? (Select two.)

Uses port 443. Encrypts the entire communication session.

While on a business trip, an employee accesses the company's internal network and transfers files using an encrypted connection. Which of the following digital security methods is the employee MOST likely using?

VPN

Your organization employs a group of traveling salespeople who need to access the corporate home network through the internet while they are on the road. You want to funnel remote access to the internal network through a single server. Which of the following solutions would be BEST to implement?

VPN concentrator

You are the system administrator for several Windows servers in your company. Instead of scheduling the same updates for all the Windows servers, your systems engineer would like to begin approving the updates based on specific groups of servers. In addition, the systems engineer would like you to begin checking the update logs on the servers on a regular basis to determine if and how the updates were applied. Which of the following tools would BEST help you meet the new requirements requested by the systems engineer? (Select two.)

WSUS Update History

You work for a large company as the IT administrator. With the many external attacks being perpetrated in the form of security breaches, you are concerned that your Windows 11 computers may be vulnerable. You also want to ensure that Windows is using the latest features. Which of the following would BEST protect your computers?

Windows updates

Recently, a Windows 10 update was automatically downloaded and installed on your Windows 10 system. Now, your contact manager database application no longer works correctly. You want to uninstall the latest updates to see if the application starts working again. Click the option you would use in the Settings app to do this.

view your update history