8.7.8 Practice Questions
What tool can you use to create a full system image of your Windows drive?
> Backup and Restore Explanation: The Backup and Restore option can be used to create an image of a Windows 11 computer. A system image creates a full backup of your drive. Although they serve as recovery tools, the recovery drive, system repair, and installation media will not provide a full system image.
You are an IT technician for your company. Fred calls you to complain that every time he opens his internet browser, the default home page has been changed to a site he is not familiar with. You suspect this change is being caused by a malware infection on his system. However, after you run antimalware and antivirus software on Fred's system, it is still having the same issue. Which of the following would be the next BEST way to remove the malware?
> Restore Fred's computer back to a previous restore point. Explanation: Although all of the options could remove the malware and virus, the best first step is to try to restore the computer back to a restore point prior to the infection. If the infection has been included in all of the restore points, the next best thing would be to restore the drive using a good image that contains the operating system and the programs and files required by your company.
Micka, a tech-savvy employee, tried to upgrade her computer from Windows 10 to Windows 11 from the internet. Something went wrong during the upgrade, and Micka's computer will no longer boot to Windows. She has brought her computer to the IT department for you to repair. You have tried to repair the computer, but you are unable to get it to boot to Windows. Which of the following methods would be the QUICKEST way to get Micka's computer back to its original Windows 10 operating system?
> Restore her system using the recovery partition. Explanation: The recovery partition contains a Windows 10 factory image as it came fresh from the factory, including all of the correct drivers for its devices. Her system can be recovered using this partition, but all of her data will be lost. Since the original installation of Windows 10 was corrupted during the upgrade process, trying to do an upgrade from the source DVD will not detect the old operating system, and it will fail. It would take more time to download and manually install than restoring the image from the recovery partition. Reinstalling Windows using the DVD or an external flash drive would be time-consuming and may require additional steps to download and install the drivers required.
While running a presentation editor on your Windows 11 laptop, your computer locks up. When you try powering on your computer, Windows 11 will not start. Which of the following tools should you use FIRST to try and resolve the issue?
> Startup Repair Explanation: Startup Repair is the first step you should attempt when trying to repair your Windows 11 operating system. The utility will go through and look at all of your startup files, the files that are needed to get Windows up and running, see if there's a file that's missing, any files that are corrupt, files that have been altered by malware, or anything else like that. It will then replace the bad files with a known good copy. If you purchased your system from a major PC manufacturer, it might include a recovery partition (drive) on the hard drive. However, the recovery drive normally restores a Windows image, which erases the hard drive. While this approach can fix the issue with the operating system, it will also remove any user data or installed applications (which is not a good first step in resolving the issue). You can use Backup and Restore to create an image for a full backup of your drive. However, you may lose important user data or installed applications since the last image. The best first step in this scenario is to try and repair the operating system. Restoring files focuses on recovering previous versions of files. It does not perform any maintenance or repair on the operating system.
You have just installed the latest Windows updates on your Windows 11 computer. After the computer has rebooted, you get the following error message: Error: Windows failed to start. A recent hardware or software change might have caused the issue after you installed Windows updates. Because your computer won't start, you have booted your computer into the Advanced Options section of the Windows 11 recovery environment (see image below). While troubleshooting this issue, which of the advanced options would be the BEST to try first?
> Startup Repair Explanation: The Startup Repair option scans your PC for problems like missing or damaged system files. It can't fix hardware issues or Windows installation problems, but it is the best first place to start if you are experiencing trouble booting into Window. System Restore lets you restore your computer back to a previous restore point. Although this may work, it will undo any change you have made since the last restore point was created. Therefore, it is best to try the Start-up Repair option first. System Image Recovery erases all of the data on your drive and replaces it with an image of Windows, which you must create prior. This would fix your issue, but you would lose any changes made to your computer after the image was created. If you are experienced in command-line troubleshooting tools, the Command Prompt option may be of use. However, using this method, you must know the command to use. No menu options are provided. Selecting the Startup Settings option will restart your computer and bring up Startup Settings, a menu full of various special ways to boot to Windows, including Safe Mode. Attempting to boot to Safe Mode is a valid method, but will most likely fail in this scenario, as the installation of the Windows update has probably corrupted or inadvertently deleted a critical file required for booting.
System Restore has been enabled for all volumes on a Windows system. Recently, a new network driver was installed on the system. However, the driver code contained bugs, and now your network board no longer functions. You are unable to access the internet to download an older version of the driver. You need to revert the system to a prior restore point that was taken before the driver was installed. Click the option you would use to do this.
> System Restore Explanation: Select the System Restore option to revert the system to a prior restore point. This will restore the system to the state it was in when the restore point was taken, including the network board driver. You enable system protection on a volume by clicking Configure. The Create option is used to manually create a restore point. The Advanced tab is used to manage advanced system settings, such as visual effects and virtual memory.
Which of the following is true about System Restore?
> System changes made since the restore point was taken are undone. Explanation: System changes made since the restore point was taken are undone. Any applications, device drivers, or patches installed since the restore point was taken will be removed when the system is reverted to that restore point. User data is not affected; any files that have been changed since the restore point was taken will remain unchanged. Once started, the restore process cannot be undone.
You have recently purchased a Windows 11 laptop and have just installed several applications, including a graphics editor. Using the application, you have edited several images that you need to send to a company executive for a presentation. However, you are experiencing problems using the application and are deciding whether or not to use the Reset this PC option to remove the application and try re-installing it. What can you expect to happen if you use this option? (Select two.)
> The laptop will be reset to the factory defaults. > You are given the choice to keep your edited images. Explanation: When you use the Reset this PC option, Windows resets itself to its factory default settings. However, you are given the option to keep your files (such as the edited graphics) or remove everything (including the graphics files). Reset this PC does not allow you to manage or select a restore point. All your installed apps and configured settings will be removed, including the graphics editor.
You have just finished installing a new Windows Update when your computer locks up. What should you do first?
> Uninstall the Windows Update Explanation: If you just completed a Windows Update, you should first uninstall the Windows Update to see if your computer returns to normal. You would want to verify that the update was not the cause of the problems before you decide to complete a system repair, reset your PC, or complete a system restore.
System Restore is currently disabled for all volumes on a Windows 11 system. You need to enable System Protection for the C: volume. Click the option you would select to do this.
> configure Explanation: To enable system protection in this scenario, you would select the C: volume from the Available Drives list and then click Configure. The System Restore option is used to revert the system to an existing restore point. The Create option is used to manually create a restore point. However, this can't be done until System Protection is first enabled on the volume. The Advanced tab is used to manage advanced system settings, such as visual effects and virtual memory.
