9.4 Laptop Troubleshooting

In preparation to use your laptop on the airplane as you travel to a conference, you disconnected the USB mouse. The cursor drifts consistently to the left side of the screen while using the built-in trackpad and mouse buttons.

Access the BIOS/UEFI configuration and disable the USB pointer option

Vera has brought her notebook computer to you for repair. After listening to her describe its symptoms, you hypothesize that the notebook may have a malfunctioning keyboard. Which of the following steps can you take to BEST determine whether the keyboard needs to be replaced?

Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks, and connect an external keyboard.

You have just purchased a new laptop with built-in 802.11 wireless and Bluetooh capabilities. When you boot into Windows, you do not see a Bluetooth adapter listed in Device Manager. Which of the following would be BEST to perform first?

Enable Bluetooh in the BIOS/UEFI configuration

After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration, and he knows it to be correct because it was working yesterday. What should you do first?

Have him verify that the wireless card's hardware switch is in the On position

A technician is assisting a user with rebooting a frozen laptop that does not respond to keystrokes or mouse clicks. Which of the following is the SIMPLEST way to power down the laptop?

Hold down the power button for several seconds

A user complains that his notebook display has started to go dim intermittently. You suspect the backlight might need to be replaced, but you want verify that the backlight is failing before you replace it. Which of the following you be BEST to check before placing the backlight?

Make sure that the dimming isn't being caused by a power saving method that has been configured to conserve notebook power.

Recently, your laptop won't power on, and the battery is not charging. You suspect the block on the power cord (also known as a brick) no longer works. Which tool will help you troubleshoot this problem?

Multimeter

You are troubleshooting a malfunctioning laptop computer. Nothing appears on the LED display when the system is powered on. Which of the following is the BEST step to try first?

Plug in an external monitor

You're troubleshooting a notebook system that uses a digitizer pad and stylus for user input. The user has complained that the digitizer pad registers stylus register taps about one inch to the right of where the taps actually occur. Which of the following actions would MOST likely fix this issue?

Recalibrate the digitizer pad

A technician is servicing a laptop that works properly when the power adapter is plugged in. Even though, the battery icon shows that the battery is fully charged, when the laptop is unplugged, the laptop immediately shuts down. Which of the following actions should the technician perform?

Replace the laptop battery

A technician is replacing a hard drive in a laptop. Which of the following is the FIRST action the technician should perform before opening the laptop case?

Review the laptop manufacturer's documentation

A user is trying to log into Windows on her notebook computer. She enters the correct password for her user account, but the system won't let her authenticate, claiming the wrong password has been entered. Which of the following is MOST likely causing this problem?

She has turned Num Lock on, causing the keyboard to register numbers instead of letters

A technician is tasked with repairing a laptop keyboard with sticking keys. Which of the following actions should the technician perform before replacing the keyboard?

Spray compressed air between the keys

A user hibernates a laptop after giving a video presentation. Now, when it resumes, the display flickers for a moment, but remains blank. A technician suspects a bad graphics processing unit (GPU). Which of the following troubleshooting steps should be completed? SELECT TWO

Toggle the dual display function key, and Connect an external display device

A user calls the help desk stating that the touchpad on a laptop does not work. Which of the following actions would BEST help the technician diagnose the problem?

Toggle the touchpad function key