AA 3305 - Chapter 1
Why is HR management important to all managers?
-avoid personnel mistakes -improve profits and performance -you may spend some time as an HR manager -HR for entrepreneurs
Why study HRM?
1/3 of US businesses surveyed appointed non-HR managers to become their HR managers. 1/2 of people working in the US work for small firms where managers sometimes need to perform their own HR related activities
By 2020, service-providing industries in the US are expected to account for ___ of wage and salary jobs overall.
81%
staff manager
A manager who assists and advises line managers. Staff managers have staff authority. They are authorized to assist and advise lines managers.
line manager
A manager who is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks. A line manager has line authority. They are authorized to give orders.
labor relations specialists
Advise management on all aspects of union-management relations.
___ is the right to make decisions, to direct the work of others, and to give orders
Authority
What a manager should know about:
Equal opportunity and affirmative action, employee health & safety, Handling grievances & labor relations
strategic human resource management
Formulating and executing HR policies and practices that produce the employee competencies and behaviors the company needs to achieve its strategic aims
leading
Getting others to get the job done; maintaining morale; motivating subordinates
line authority
Gives managers the right to issue orders to other managers or employees.
Oldest certification board for HR managers
HR certification Institute (HRCI) an independent certifying organization for human resource professionals.
3 main levers to help lead their companies performance-improvement efforts
HR department lever, employee costs lever and strategic results lever
Globalization, competition and technology have led to which of the following trends in human resource management?
HR managers assist top management with developing and implementing strategies.
Personnel aspects of management
Providing incentives & benefits, appraising performance, communicating, training employees & developing managers, building employee relations & engagement
HR department consist of
Recruiters, EEO representatives, job analysts, compensation managers, training specialists, labor relations specialists
controlling
Setting standards such as sales quotas, quality standards, or production levels; checking to see how actual performance compares with these standards; taking corrective action, as needed.
manager
Someone who is responsible for accomplishing the organization's goals, and who does so by managing the efforts of the organization's people.
Centers of Expertise
Specialized HR consulting firms within the company
Employment Engagement
The extent to which an organization's employees are psychologically involved in, connected to, and committed to getting their jobs done.
evidence-based human resource management
The use of data, facts, analytics, scientific rigor, critical evaluation and critically evaluated research/case studies to support human resource management proposals, decisions, practices and conclusions.
managing
To perform five basic functions: planning, organizing, staffing, leading, and controlling.
Human resource management is best defined as the process of ____
acquiring, training, appraising, and compensating employees
All of the following are a line manager's responsibilities for effective HR management EXCEPT ___
advising upper management
organization
an organization consists of people with formally assigned roles who work together to achieve the organizations goals.
Globalization has boomed for the past 50 years mainly due to ____
changing in economic and political philosophies
job analyst
collect and examine detailed information about job duties to prepare job descriptions
Most modern employers expect HR managers to do all of the following EXCEPT__
communicate with shareholders
Which of the following is part of the controlling function of the management process?
comparing employee performance with standards
Typical positions in an HR department
compensation, benefits manager, employment and recruiting supervisor, training specialist and employee relations executive.
WHich function of the management process involves setting standards such as sales quotas & production levels?
controlling
staffing
determining what type of people should be hired; recruiting prospective employees; selecting employees; setting performance standards; compensating employees; evaluating performance; counseling employees; training and developing employees
compensation managers
develop compensation plans and handle the employee benefits program
What specific activities listed below are part of the planning function?
developing rules & procedures
Modern HR managers are expected to monitor employee engagement, which refers to an employee's ___
emotional investment in their work
Personnel mistakes to avoid
employees not doing their best, hiring the wrong person for the job, high turnover, legal ramifications from discriminatory actions, unsafe company practices, lack of training undermining performance & unfair labor practices
According to one survey, only about 21-30% of today's employees nationally are ___
engaged
Today's workplace demands high levels of employee ___
engagement
Planning
establishing goals and standards, developing rules and procedures, developing plans & forecasts
Which term refers to the standards someone uses to decide what his or her conduct should be?
ethics
In the management process, which activity is part of the staffing function?
evaluating performance
All of the following are examples of human resource specialties EXCEPT ___
financial advisor
According to one study, many US employers are hiring ___ workers due to overall projected workforce shortfalls.
foreign
A trend in the workplace is that employers tend to hire all of the following EXCEPT
full-time employees
staff authority
gives managers the right to advise other managers or employees.
organizing
giving each subordinate a specific task; establishing departments; delegating authority to subordinates; establishing channels of authority and communication; coordinating the work of subordinates.
Adding value in HR means
helping the firm and its employees improve in a measurable way, as a result of the human resource manager's actions.
Which of the following terms refers to a set of HR management policies & practices that together produce superior employee performance?
high-performance work system
In today's business environment, what is a firm's main source of profitability and success?
human capital
What term refers to the knowledge, education, training, skills and expertise of a firm's workers?
human capital
___ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, fairness concerns.
human resource management
Many HR managers use social media tools to ___
improve employee retention
equal employment opportunity (EEO) representatives or affirmative action coordinators
investigate and resolve EEO grievances, examine organizational practices for potential violations and compile and submit EEO reports.
authority
is the right to make decisions to direct the work of others, and to give orders.
Line authority is best defined as a manager's right to ___
issue orders to other managers or employees
Which basic function of management involves maintaining employee morale & motivating subordinates?
leading
recruiters
maintain contacts within the community and perhaps travel extensively to search for qualified job applicants
All of the following are activities performed within the staffing function of the management process EXCEPT ___
maintaining morale
Which individual in an organization is responsible for accomplishing the organization's goals by planning, organizing, staffing, leading and controlling personnel?
manager
Which terms refers to a set of quantitative performance measures that human resource managers use to assess their operations?
metrics
Companies that rely on freelancers, consultants, and other such ___ employees need special HR policies and practice to deal with them.
nontraditional
Personnel mistakes to be avoided while managing include all of the following EXCEPT ___
offering training and development programs
When companies export jobs to lower-cost locations abroad, this is referred to as
offshoring
Which term refers to exporting jobs to lower cost locations abroad?
offshoring
high-performance work systems
organizations that have the best possible fit between their social system (people and how they interact) and technical system (equipment and processes)
Which function of the management process includes delegating authority to subordinates & establishing channel of communication?
organizing
The basic function of management include all of the following EXCEPT ___
outsourcing
Line Managers' HRM Responsibilities
placing the right person in the right job, starting new employees in the organization, training employees for new jobs, improving job performance for each employee, gaining cooperation and developing smooth relationships, interpreting the company's policies & procedures, controlling labor costs, developing the abilities of each person, creating & maintaining departmental morale, protecting employees' health & physical conditions
training specialists
plan, organize, and direct training activities
Which basic function of management includes developing rules & procedures?
planning
According to the text, which of the following is the most likely reason that HR managers are more focused on metrics than they were 50 years ago?
pressures of global competition
Evidence based human resource management relies on all of the following EXCEPT ____
qualitative opinions
Line & Staff aspects of HRM
recruiting, interviewing, selecting and training
What are many employers doing to fill openings left by retiring employees?
rehiring retirees
In most organizations, human resource managers are categorized as ___, who assist and advise ___ in areas like recruiting, hiring, and compensation.
staff managers; line managers
Which term refers to formulating & executing HR policies & practices that produce the employee competencies & behaviors a firm needs to achieve its strategic goals?
strategic human resource management
The purpose of evidence based human resource management is to use data and research to ____
support HR decisions & practices
Management Process
the 5 basic functions of Planning, organizing, staffing, leading and controlling
Human capital
the knowledge and skills a worker gains through education and experience
gig workers
the large and growing workforce comprised of contract, temp, freelance, independent contractor, On demand, or simply gig workers
ethics
the principles of conduct governing an individual or a group; specifically the standards you to decide what your conduct should be
Human Resource Management (HRM)
the process of acquiring, training, appraising and compensating employees and of attending to their labor relations, health and safety, and fairness concerns.
Human resource management function
the staffing and/or personnel management
Employers are dependent on all of the following except ____
their workers nationality