AA 3305 - Chapter 1

Why is HR management important to all managers?

-avoid personnel mistakes -improve profits and performance -you may spend some time as an HR manager -HR for entrepreneurs

Why study HRM?

1/3 of US businesses surveyed appointed non-HR managers to become their HR managers. 1/2 of people working in the US work for small firms where managers sometimes need to perform their own HR related activities

By 2020, service-providing industries in the US are expected to account for ___ of wage and salary jobs overall.

81%

staff manager

A manager who assists and advises line managers. Staff managers have staff authority. They are authorized to assist and advise lines managers.

line manager

A manager who is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks. A line manager has line authority. They are authorized to give orders.

labor relations specialists

Advise management on all aspects of union-management relations.

___ is the right to make decisions, to direct the work of others, and to give orders

Authority

What a manager should know about:

Equal opportunity and affirmative action, employee health & safety, Handling grievances & labor relations

strategic human resource management

Formulating and executing HR policies and practices that produce the employee competencies and behaviors the company needs to achieve its strategic aims

leading

Getting others to get the job done; maintaining morale; motivating subordinates

line authority

Gives managers the right to issue orders to other managers or employees.

Oldest certification board for HR managers

HR certification Institute (HRCI) an independent certifying organization for human resource professionals.

3 main levers to help lead their companies performance-improvement efforts

HR department lever, employee costs lever and strategic results lever

Globalization, competition and technology have led to which of the following trends in human resource management?

HR managers assist top management with developing and implementing strategies.

Personnel aspects of management

Providing incentives & benefits, appraising performance, communicating, training employees & developing managers, building employee relations & engagement

HR department consist of

Recruiters, EEO representatives, job analysts, compensation managers, training specialists, labor relations specialists

controlling

Setting standards such as sales quotas, quality standards, or production levels; checking to see how actual performance compares with these standards; taking corrective action, as needed.

manager

Someone who is responsible for accomplishing the organization's goals, and who does so by managing the efforts of the organization's people.

Centers of Expertise

Specialized HR consulting firms within the company

Employment Engagement

The extent to which an organization's employees are psychologically involved in, connected to, and committed to getting their jobs done.

evidence-based human resource management

The use of data, facts, analytics, scientific rigor, critical evaluation and critically evaluated research/case studies to support human resource management proposals, decisions, practices and conclusions.

managing

To perform five basic functions: planning, organizing, staffing, leading, and controlling.

Human resource management is best defined as the process of ____

acquiring, training, appraising, and compensating employees

All of the following are a line manager's responsibilities for effective HR management EXCEPT ___

advising upper management

organization

an organization consists of people with formally assigned roles who work together to achieve the organizations goals.

Globalization has boomed for the past 50 years mainly due to ____

changing in economic and political philosophies

job analyst

collect and examine detailed information about job duties to prepare job descriptions

Most modern employers expect HR managers to do all of the following EXCEPT__

communicate with shareholders

Which of the following is part of the controlling function of the management process?

comparing employee performance with standards

Typical positions in an HR department

compensation, benefits manager, employment and recruiting supervisor, training specialist and employee relations executive.

WHich function of the management process involves setting standards such as sales quotas & production levels?

controlling

staffing

determining what type of people should be hired; recruiting prospective employees; selecting employees; setting performance standards; compensating employees; evaluating performance; counseling employees; training and developing employees

compensation managers

develop compensation plans and handle the employee benefits program

What specific activities listed below are part of the planning function?

developing rules & procedures

Modern HR managers are expected to monitor employee engagement, which refers to an employee's ___

emotional investment in their work

Personnel mistakes to avoid

employees not doing their best, hiring the wrong person for the job, high turnover, legal ramifications from discriminatory actions, unsafe company practices, lack of training undermining performance & unfair labor practices

According to one survey, only about 21-30% of today's employees nationally are ___

engaged

Today's workplace demands high levels of employee ___

engagement

Planning

establishing goals and standards, developing rules and procedures, developing plans & forecasts

Which term refers to the standards someone uses to decide what his or her conduct should be?

ethics

In the management process, which activity is part of the staffing function?

evaluating performance

All of the following are examples of human resource specialties EXCEPT ___

financial advisor

According to one study, many US employers are hiring ___ workers due to overall projected workforce shortfalls.

foreign

A trend in the workplace is that employers tend to hire all of the following EXCEPT

full-time employees

staff authority

gives managers the right to advise other managers or employees.

organizing

giving each subordinate a specific task; establishing departments; delegating authority to subordinates; establishing channels of authority and communication; coordinating the work of subordinates.

Adding value in HR means

helping the firm and its employees improve in a measurable way, as a result of the human resource manager's actions.

Which of the following terms refers to a set of HR management policies & practices that together produce superior employee performance?

high-performance work system

In today's business environment, what is a firm's main source of profitability and success?

human capital

What term refers to the knowledge, education, training, skills and expertise of a firm's workers?

human capital

___ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, fairness concerns.

human resource management

Many HR managers use social media tools to ___

improve employee retention

equal employment opportunity (EEO) representatives or affirmative action coordinators

investigate and resolve EEO grievances, examine organizational practices for potential violations and compile and submit EEO reports.

authority

is the right to make decisions to direct the work of others, and to give orders.

Line authority is best defined as a manager's right to ___

issue orders to other managers or employees

Which basic function of management involves maintaining employee morale & motivating subordinates?

leading

recruiters

maintain contacts within the community and perhaps travel extensively to search for qualified job applicants

All of the following are activities performed within the staffing function of the management process EXCEPT ___

maintaining morale

Which individual in an organization is responsible for accomplishing the organization's goals by planning, organizing, staffing, leading and controlling personnel?

manager

Which terms refers to a set of quantitative performance measures that human resource managers use to assess their operations?

metrics

Companies that rely on freelancers, consultants, and other such ___ employees need special HR policies and practice to deal with them.

nontraditional

Personnel mistakes to be avoided while managing include all of the following EXCEPT ___

offering training and development programs

When companies export jobs to lower-cost locations abroad, this is referred to as

offshoring

Which term refers to exporting jobs to lower cost locations abroad?

offshoring

high-performance work systems

organizations that have the best possible fit between their social system (people and how they interact) and technical system (equipment and processes)

Which function of the management process includes delegating authority to subordinates & establishing channel of communication?

organizing

The basic function of management include all of the following EXCEPT ___

outsourcing

Line Managers' HRM Responsibilities

placing the right person in the right job, starting new employees in the organization, training employees for new jobs, improving job performance for each employee, gaining cooperation and developing smooth relationships, interpreting the company's policies & procedures, controlling labor costs, developing the abilities of each person, creating & maintaining departmental morale, protecting employees' health & physical conditions

training specialists

plan, organize, and direct training activities

Which basic function of management includes developing rules & procedures?

planning

According to the text, which of the following is the most likely reason that HR managers are more focused on metrics than they were 50 years ago?

pressures of global competition

Evidence based human resource management relies on all of the following EXCEPT ____

qualitative opinions

Line & Staff aspects of HRM

recruiting, interviewing, selecting and training

What are many employers doing to fill openings left by retiring employees?

rehiring retirees

In most organizations, human resource managers are categorized as ___, who assist and advise ___ in areas like recruiting, hiring, and compensation.

staff managers; line managers

Which term refers to formulating & executing HR policies & practices that produce the employee competencies & behaviors a firm needs to achieve its strategic goals?

strategic human resource management

The purpose of evidence based human resource management is to use data and research to ____

support HR decisions & practices

Management Process

the 5 basic functions of Planning, organizing, staffing, leading and controlling

Human capital

the knowledge and skills a worker gains through education and experience

gig workers

the large and growing workforce comprised of contract, temp, freelance, independent contractor, On demand, or simply gig workers

ethics

the principles of conduct governing an individual or a group; specifically the standards you to decide what your conduct should be

Human Resource Management (HRM)

the process of acquiring, training, appraising and compensating employees and of attending to their labor relations, health and safety, and fairness concerns.

Human resource management function

the staffing and/or personnel management

Employers are dependent on all of the following except ____

their workers nationality