admin. 1 chapter 39

How many folders are necessary to set up a manual tickler file?

a tickler file is set up of 43 file folders, one for each month (for a total of 12 folders) and an additional set of 31 folders for the days of the current month

what is it called when the office accepts payments directly from the insurance company

assignment of benefits

what is the name of the statement that allows the office to release information to the insurance company for billing purposes

authorization form

how does the medical assistant verify that a patient's insurance will cover a procedure

by calling the insurance company or managed care website or an online service that is purchased to perform the electronic verification and eligibility for all the office's patients

what should be attached to the paper medical record for each patient who is going to be seen that day in the office

charge slip and a list of medications for the patient to fill out and update

list the steps in opening the medical office

enter the office and disarm alarm system, turn on lights, adjust heat or a/c to a comfortable setting, unlock patients front door, turn on machines that will be used, set the telephone to day setting and get messages from electronic mailbox, review the days activities and note any special tasks, count money in drawer, check office for safety hazards, print appointment lists, check exam rooms, run autoclave as needed

what is an advantage of having a patient information booklet

successful marketing and public relations tool, but they must be kept up to date

what is required under HIPAA related to the medical office statement of privacy practices

that patients sign a form acknowledging that they were given the opportunity to read and were given a copy of the office Notice of Privacy Practices

what should the medical assistant verify for accuracy at each visit for an established patient

the billing information

why is it important to acknowledge everyone who enters the medical office as soon as possible

to prevent the patient from feeling akward

the purpose of the sliding window between the waiting room and reception desk

prevents people in the waiting room from hearing telephone conversations or other conversations in the reception area

list steps in closing the medical office

make sure exam rooms are clean and contain all necessary supplies, run the autoclave if needed. print the patient schedule for the next day and pull paper medical records if needed. make sure all medical cabinets are locked. balance the cash drawer and prepare the bank deposit. lock the cash drawer or place in safe. make sure the night system for the telephones is activated, switch the message on the electronic telephone system. turn off all machines that are used only during the day. lock the doors, adjust the heat or a/c to night setting. turn off all lights. set the alarm and make sure the door is locked as you leave the medical office.

why may some physicians in the practice not be accepting patients

• a physician may have so many patients . if the patient cannot in all fairness accept new patients. if the patient loads decreases, the physician may begin to accept new patients again • the physician may be returning from a maternity, family, or personal disability leave and be working a reduced schedule • the physician may be easing back before retiring