Administrative
Which organization awards the CMA credential
American Association of Medical Assistants
4
An adult human being carried ____ mins of oxygen in tissues to sustain life.
A pediatric playroom should include _____
A "Well" side and a "Sick" side for well and sick children
Items smaller than a golf ball in a medical office reception area are _____
A Choking Hazard for Young Children
Coffee tables or low tables with sharp edges are _____
A Hazard to the Elderly and Small Children
5 years
A certified medical assistant (CMA) must recertify the CMA credential every ________
Once you are employed, you can expect to be evaluated after about___.
3 months
envelopes is most easily read by an OCR system
A computer-printed envelope using the default font
call the recipient to confirm that all materials were received
A guideline for releasing medical information is to
standard of care
A legal term that refers to the care that would ordinarily be provided by an average prudent healthcare provide in a given situation.
Which of the following statements is true about electronic banking? A. The computer computes the new balance each time you record a check B. You will no longer be responsible for recording and depositing checks C. The computer used for banking must be locked up at the end of the day D. You must still reconcile the bank statement on paper
A. The computer computes the new balance each time you record a check
Otitis media
A tympanostomy is used to treat_____
The federal trade commission requires supply companies to provide merchandise within ___ days.
30
How long before the office opens should the person opening the office arrive?
30 Minutes
When you ask Mrs. Redding how she would like to pay the $48 she owes for today's services, she hands you a credit card. When you look at the card, you realize that the card expired two months ago. Which of the following would be your best response to Mrs. Redding? A. "I'm sorry, Mrs. Redding, but this card has expired. Do you have another card we might use?" B. "Mrs. Redding, I can't use this card because it expired two months ago." C. "Why are you trying to pay us with an expired credit card?" D. "Mrs. Redding, this card has expired; would you like me to bill you instead?"
A. "I'm sorry, Mrs. Redding, but this card has expired. Do you have another card we might use?"
The average medical office spend ___ of it's annual gross income on administrative, clinical and general supplies.
4% to 6%
A certified medical assistant (CMA) must recertify the CMA credential every ____.
5 years
How many contact hours must a certified medical assistant accumulate in a 5-year period in order to recertify
60
What is the recommended amount of time for keeping all copies of the bills and order forms for supplies in the event of the medical practice is audited by the Internal Revenue Service?
7 years
Most of a practitioner's long-standing patients have which type of account? A. Open-book account B. Accounts payable account C. Written-contract account D. Collection account
A. Open-book account
Which of the following protects telephone subscribers from unwanted telephone solicitations? A. Telephone Consumer Protection Act B. Truth in Lending Act C. Equal Credit Opportunity Act D. Fair Credit Reporting Act
A. Telephone Consumer Protection Act
Which of the following are commonly used in medical offices as storage units for paper medical records?
ALL OF THESE (filing shelves, filing cabinets, compactible files and rotary circular files)
Elena is a pregnant 16-year-old patient whose parents are divorced. She has legeally left her mothers' home and set up housekeeping with her boyfriend, Alan. They plan to be married soon, but in the meantime, Elena shows you proof that she is "emancipated." Who is responsible for patment for Elena's treatment? A. Elena
A
When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with
"I know how the flu can disrupt sleep."
What types of services does the USPS offer to most foreign countries?
Airmail
John has been a medical assistant at the medical practice for 2 years and has always tried to do his job well. No matter how well he performs, his coworker Angie, who has been there for 5 years, finds something to complain about regarding his work. He has talked to Angie about this, but Angie's behavior has not changed. Although John loves his job, he feels that he is being unfairly targeted. What can John do as a next step in resolving this issue?
Ask the practice manager to mediate
prospective internal audits
Audits are done by medical staff before patient billing is submitted are
What is the correct dateline for a business letter?
August 20, 2015
Where in the resume should you place a listing of recognitions that indicate excellence?
Awards and honors
A person who is in town on vacation goes to a physician with symptoms of food poisoning. The type of account to set up for this patient is a(n) _______. A. open-book account B. single-entry account C. account payable D. written-contract account E. collection account
B
A statement is _____. A. the usual fee a doctor charges for a service B. the paperwork sent to patients to inform them of payment or balance due C. the price list for the medical practice D. a billing system that bills each patient once a month but staggers the due dates E. a reminder from the medical office that the patient is due for a yearly exam
B
An account that is open to charges made occasionally as needed is called a(n) _____. A. single-entry account B. open-book account C. account payable D. written-contract account E. collection account
B
How much will a medical practice generally receive if a physician charges $100 for services and the patient pays by credit card? A. $100 B. $95-$99 C. $90-$94 D. $86
B
If a medical practice accepts credit card payments, the American Medical Association (AMA) suggests the use of which guideline? A. Set the fees higher for patients who pay by credit card B. Do not encourage patients to use credit cards for payments C. Advertise outside the office that the practice accepts credit card payments D. Allow only a select group of patients to use credit cards for payment E. Tell patients they may only use credit cards if they do not have cash
B
Which of the following information should be included on a statement? A. the patient's income B. the balance from the previous month and itemized list of charges C. The patient's credit card information D. The patient's occupation and place of employment E. the physician's credentials
B
Which of the following insures employees against possible loss of income resulting from a work-related injury, disability, or disease?
Workers' compensation
A characteristic of mixed punctuation is ____.
a colon after Attention in the attention line
A multiskilled healthcare professional is
a cross-trained team member who handles many different duties
A purchase order is _____.
a form that authorizes a purchase for the practice
If a patient arrives at the office bleeding heavily and looks to be ready to pass out, what should the med. assist. do?
Notify a member of the Clinical Staff immediately
Prioritizing your tasks on a very busy day is an example of which professional behavior?
Organization
Which of the following documents is a formal representation of the supervisory structure and reporting relationships within a company?
Organizational chart
The joint commission
Organizations reviews patient charts to monitor whether the care provided and the fee charged meet accepted standards
Jerome has been a medical assistant at Harrison Hospital South for several years and is now looking for an opportunity to expand his career options. In his spare time, he coaches a Little League baseball team, and he loves sports of all types. His medical assisting knowledge has made him more aware of body mechanics and how the musculoskeletal system is involved in various sports. Which of the following specialties might Jerome want to pursue
Orthopedic medical assistant
What handheld device is commonly used by physicians and other healthcare professionals to look up reference material and medications and enter data that can be transferred into the patients chart?
PDA
for data regarding patient responses and side effects
Patient records are used in medical research?
Which of the following is a true statement?
Patient registration forms may be completed on a paper copy or into the EHR
The first document found in a patient's financial record is the
Patient registration from
Important information about a patient's medical history and present condition is found in the
Patient's health record
The best way to maintain appropriate room temperature in the reception area is too _______
Periodically survey patients to see if they are comfortable
In a computer what is the function of ROM?
Permanent memory that provides the basic operating instructions for the computer
When working at a computer position your chair so that your lower legs are ____
Perpendicular to the Floor
In a physician-owned medical practice, who is ultimately responsible for the practice?
Physician
Which of the following is not a required topic in an accredited medical assisting program?
Physics
When inspecting a document that is smaller than standard size, which of the following should be done prior to filing?
Place it in a standard size sheet protector
The complimentary closing is ___.
Placed two lines below the last line of the body
Which of the following is a key communication tool for the medical office, which covers both administrative and clinical procedures?
Policies and procedures manual
Supine
Position used for exam and treatment of the breast and abdominal organs
Sims
Position used in examination and treatment of the rectal area
Dorsal recumbent
Position where knees are bent and abdominal muscles are relaxed
Semi fowlers
Position where patient rests against the back of the table which is lowered to a 45 degree angle
Fowlers
Position where patients upper body is at 90 degree angle to the table.
Who decides which patient files that are inactive or closed to keep in the medical office before sending to storage?k
Practitioner
A lively atmosphere is produced by ______ colors.
Primary
Which of the following USPS services provides either next-day or second-day delivery 365 days a year?
Priority Mail Express
standards
Professional associations set high ________ for quality and performance in a profession.
scope of practice
Professional development includes knowing and staying within the legal ________ for your specific credential.
What section of your resume demonstrates a commitment and dedication to your career?
Professional memberships and activities
Which of the following terms describes behaving courteously, conscientiously and in a generally businesslike manner?
Professionalism
Which of the following is considered a mechanical error?
Punctuation
A radiologist is assisted by which of the following in taking X-ray films?
Radiographer
The first impression a patient gets of a medical office is of the _______
Reception Area
Which of the following is allowed as long as the medical assisting credential remains current?
Recertification
The way patient records are created, filed, and maintained is called ____
Records Management System
What specifies how long to keep different types of patient records in the office after the files have become inactive or closed?
Retention Schedule
What is the first priority in opening the office and beginning the day, after you have unlocked the door and turned off the security system?
Retrieve Voicemail or Answering Service messages
The method of organizing the medical record that places the most recent documents in the patient's record on top of documents with earlier dates is known as which of the following?
Reverse Chronological
Which of the following is a diplomatic way to ask a patient for payment? A. "I need $74 for today's visit." B. "For today's visit, the total charge is $74. How would you like to pay?" C. "That will be $74. What is your check number?" D. "We need a $74 payment by cash, check, or credit card."
B. "For today's visit, the total charge is $74. How would you like to pay?"
The goal of the 1996 AAMA Role Delineation Study was to?
Revise and update the standards used for the accreditation of medical assisting programs.
edit
Revisions, alterations, and refinements made to documents before final printing
In which type of files are patient records stored in a circular fashion and accessed by rotating the file?
Rotary Circular Files
What actions should you take within two days after a job interview?
Send a thank-you letter to the person who conducted the interview
Vinnie receives a call from Mr. Everson, who says his wife is confused. He says she is pale and is feeling faint and sweaty. Mr. Everson also says his wife has a weak, rapid pulse, and her skin is cool and moist. Vinnie should recognize these symptoms as ____.
Shock
Objective or external factors that can be seen or felt by the practitioner or measured by an instrument are called
Signs
Which of the following letter styles is generally considered too informal for a medical office?
Simplified letter style
The best type of lighting to use in a Geriatric medical office is ________ lighting.
Soft
What type of music would you commonly find in an obstetric/gynecology practice?
Soft Rock
What type of music would you commonly find in an obstetrics/gynecology practice?
Soft Rock
Which step of the filing process will save time when returning files to their proper places?
Sorting
Unacceptable behaviors or personal characteristics for a clinical area include. ______________________.
acrylic nails
The purpose of specialty items in a reception area is to _______.
add a finishing touch that is pleasant or helpful to patients
What is an expectation of the applied training site?
Supervising students to provide safe practice and meaningful learning experience
Files used to keep information such as older patient records or insurance information separate from the primary files are ____
Supplemental Files
What is the name of the EFT program through which businesses submit federal income taxes and FICA taxes?
TAXLINK
The diagnosis of impression of a patent's problem
The A section of SOAP documentation includes
Which of the following organizations reviews patient health records to monitor whether the care provided and the fee charged met accepted standards
The Joint Commission
What constitutes an active file, a opposed to an inactive file?
The criteria are established by each individual practice
the A section of SOAP documentation includes
The diagnosis of impression of a patient's problem
registration
The granting of a title or license by a board that gives permission to practice in a chosen profession is ________.
Visual
The majority of the population are ____ learners
The P section of SOAP documentation is
The plan of action
Chief complaints
The purpose of the screening is to help the patient focus on their_____
Which of the following is true regarding a statement? A. It is the usual fee a doctor charges for a service B. It is paperwork sent to patients to inform them of a payment or balance due C. It provides a price list for the medical practice D. It is a billing system that bills each patient once a month but staggers the due dates
B. It is paperwork sent to patients to inform them of a payment or balance due
The body of the letter should ____
begin two lines below the subject line
The body of the letter should ____.
begin two lines below the subject line
Administrative supplies are generally stored _____.
behind or adjacent to the reception area
An example of a behavior that reflects integrity in a medical assistant is ____.
being honest
What color is used by some facilities to ensure handwritten records are the original versus a copy?
blue
A guideline for releasing medical information is to ___?
call the recipient to confirm that all materials were not received
Which of the following terms is used to demonstrate how each rank or level in a n organization is accountable to those directly superior and how the authority passes from one level to the next?
chain of command
If your medical practice does not have an authorization device for credit card payment, ____. A. omit this step completely if you have seen the patient before B. it is sufficient to imprint the credit card voucher with the patients credit card C. call the credit card company for authorization D. insist that the patient pay by cash or check E. ask the patient for verification that the payment will go through
C
The S section of SOAP documentation is
data that comes directly from the patient
The S section of SOAP documentation is ___?
data that comes directly from the patient
The O section of SOAP documentation is
data that comes from examination results and from the physician
The O section of SOAP documentation is ___?
data that comes from examination results and from the physician
A collection of records created and stored on a computer is a(n) ____.
database
In the problem-oriented medical record (POMR), what includes a record of the patient's history, information from the initial interview and any tests?
database
Two options that should always be included in the menu for an automated voice response unit are instructions for the caller if the call is an emergency and an option to ____.
dial zero to speak to operator
The American Red Cross offers volunteer opportunities for student medical assistants in its ________ relief programs around the world.
disaster
The basics of hiring a successful employee include ____.
discussing policies and procedures early
The appropriate way to delete information on a medical record is to ___?
draw a line through the original information so that it is still legible
When managing office supplies, the goal is to achieve ___.
efficiency
An effective inventory schedule for a medical office is _____.
every 1 to 2 weeks
In which type of letter style are all lines typed flush with the left margin?
full block letter style
The block letter style is also called the _____.
full block letter style
Which of the following letter styles is most often used in medical office correspondence?
full block letter style
The block letter style is also called the ____.
full-block letter style
Most supplies in the medical office can be classified as administrative, clinical, or ___.
general
The applied training site preceptor is expected to______.
give constructive criticism about the student's work
when a patient calls the office about a laboratory test that happens to come back normal, you should?
give the patient the results if the doctor has authorized for the normal lab results to be given out
To receive certification or registration as a medical assistant, you must ____.
graduate from an approved medical assistant program and pass the CMA(AAMA) or RMA(AMT) examination
Proofreading involves checking a document for spelling and format errors, as well as checking the document for ____.
grammatical errors
The total amount of income earned before deductions is referred to as the ____.
gross earnings
An example of an administrative duty for a medical assistant is
handling payroll for the office staff
Information is stored permanently on the ___ for later retrieval.
hard disk drive
The minimum proficiencies necessary to do a job are known as ____.
hard skills
patient's chart
important information about a patient's medical history and present condition is found in the?
The best place to interview a patient is
in a private room
The best place to interview a patient is?
in a private room
convenient
in legal terms, medical records regarded as __ may damage a physician's position in a lawsuit
Staples and rubber bands are _____ supplies.
incidental
The first step in the filing process is: Multiple Choice inspecting. coding. sorting. indexing. storing.
inspecting
Which of the following office procedures should be followed when practitioner is out of the office and an emergency phone call comes in?
instruct the caller to call 911 for an ambulance
When you answer the phone, you know immediately that the caller is angry. Without identifying herself, the caller begins shouting at you that she had been told that an office visit would cost $79, but her bill was for $135. She says the office is discriminating against her by charging her more than the normal amount. How should you handle this call?
listen carefully and acknowledge the patients anger
proofreading
locating and marking the corrections as needed while reading a document
Students in applied training project professionalism by ____.
maintaining a good reputation in the medical community
An example of a laboratory duty for a medical assistant is
maintaining laboratory equipment
what can you do to make a message concise ?
make the message brief and direct
The role the medical assistant plays in patient education is to explain ______?
management of the patient's condition as outlined by the practitioner
Externships are ____ in accredited medical assisting schools
mandatory
In all accredited medical assisting programs, externships are ______________
mandatory
Cool colors include white, blue, and____.
mauve
A characteristic of a purchasing group is that it ____.
may require physicians to pay dues
There are three types of errors that can occur when you are preparing a document formatting, data and ____.
mechanical
There are three types of errors that can occur when you are preparing a document: formatting, data, and ____.
mechanical
Comparison pricing, ordering, and establishing and maintaining relationships with vendors is the responsibility of the _____.
medical assistant
When do most smaller practices send out their statements? A. daily B. weekly C. at the end of the month D. whenever the medical assistant has time to prepare the statements E. patients are allowed to request a billing time that is convenient for them
C
In which type of letter do the dateline, complimentary closing, signature block, and notations align and begin at the center of the page or slightly to the right of center
modified block letter style
Examples of output devices are printers and _____.
monitors
The federal trade commission ___.
monitors purchases by telephone, fax, and online services to protect consumers
How often are federal employment taxes deposited for the practice?
monthly
AMA
The____ operates CDC
What is a disadvantage of housing files in boxes?
They do not remain in one location and are easily misplaced
How many spaces should be left above the signature block to allow for the signature?
Three to four
Medical practices use ____ files to avoid losing track of important dates.
Tickler
Which of the following is mandated for hourly employees by the Fair Labor Standards Act?
Time and a half for all hours worked beyond the normal 8 hours in a regular workday
Which of the following is mandated for hourly employees by the fair labor standards act?
Time and a half for all hours worked beyond the normal 8 hours in a regular workday
A letter that has a friendly, "we want to help" tone and gives the patient options but makes it clear that the patient must take some sort of action, is most appropriately sent when the account is ____ days past due. A. 15 B. 30 C. 60 D. 90
C. 60
An initial letter of inquiry is generally sent when an account is ____ days past due. A. 15 B. 30 C. 60 D. 90
C. 60
The part of a check that takes the form of a fraction and identifies the specific bank on which a check is drawn is the _____. A. memo line B. routing number C. ABA number D. check number
C. ABA number
When do most smaller practices send out their statements? A. Daily B. Weekly C. At the end of the month D. Whenever the medical assistant has time to prepare the statements
C. At the end of the month
Which type of check is purchased from a bank, written on the bank's own checking account, and signed by a bank official? A. Certified B. Traveler's C. Cashier's D. Voucher
C. Cashier's
At the beginning of each day, if you are using a pegboard system, what is the first thing you should put on the pegboard? A. Superbill B. Checks C. Daily log sheet D. Receipts
C. Daily log sheet
Although medical assistants are presently not required to be credentialed, which two regulations are making credentialing a logical step in the hiring process
CLIA'88 and OSHA
The best way to determine the number of parking spaces a medical office needs is to ____
Calculate the average time a patient spends in the office and the number of appointments scheduled during that time
If office manager and practitioner are unavailable to open the office what should the medical assistant do?
Call security and ask them for advice
A prospective employer will find information about your leadership qualities in which section of your resume?
Campus and community activites
CA
Cancer
Which of the following specialists reads electrocardiograms (ECGs) for hospital laboratories?
Cardiologist
Hiccoughs
Caused by a spasm of the diaphragm and spasmodic closure of the glottis
CVA
Cerebral Vascular Accident
Which of the following is the most appropriate information to include on a resume?
Certifications awarded relating to a position.
Which mail delivery service requires the postal carrier to obtain a signature when the item is delivered?
Certified mail
cc
Chief Complaint
Patches and updates
Computer left on overnight to allow these______ to push through.
Certification
Confirmation by an organization that an individual is qualified to perform a job to professional standards is known as ________.
The best way to determine the appropriate level of lighting for the patient reception area is to _______
Consult an electrician or lighting showroom salesperson
If a file is misplace, what can be done to reconstruct it?
Contact Insurance companies, Laboratories, and other providers for copies of original documents
A disease or condition that can be easily transmitted from on individual to another is called _____
Contagious
Biohazard waste
Containers for this should be available in all medical offices.
Nancy is performing her duties as instructed during her applied training. As she is working, she overhears her preceptor and another employee discussing a humorous incident involving a patient. What should Nancy do?
Continue her work without joining in the conversation
Colors fall within which two areas?
Cool and Warm
What verb or action word is the most effective choice for a resume?
Coordinated
Checklist
Created and followed to ensure that all daily procedures are accomplished
A disadvantage of extremely bright light is that it _______
Creates a Glare
The abbreviation "CMA", when listed after a medical assistants name, is his or her?
Credential
Currently, the Occupational Safety and Health Act and the Clinical Laboratory Improvements Act do not require medical assistants to be?
Credentialed
The initials RMA listed after a medical assistant's name indicate?
Credentials
The CMA and RMA examinations cover all of the following distrinct areas of knowledge except?
Criminal Justice
Which of the following includes quickly evaluating circumstances, solving problems, and taking action?
Critical thinking
Which of the following are key strategies for ensuring your success as a medical assistant?
Critical thinking, time management, and stress management
What is likely to be reason for NOT being hired?
Criticizing past employers
To recertify as a CMA (AAMA), which of the following is required in addition to a minimum number of contact hours
Current CPR Card
Payment by credit card for a medical practice ____. A. decreases the cash flow in the office B. increases the time spent on paperwork C. requires extra staff to process credit card charges D. provides prompt payment from the credit card company E. increases the complexity of preparing statements
D
What should the med. assist. do if suspicious of a false Social Security?
Try to find out if suspicious behavior by this patient has been reported before
Which of the following is not a valid suggestion for increasing respect for diversity in the medical office?
Try to fit each individual into a "group" so that you can better understand his or her background
Physical and emotional
Two main types of boundaries
A benefit of purchasing from a local vendor is that _____.
more personal assistance is offered
The main circuit board that controls the other components in a computer system is that ___.
motherboard
What is a type of pointing device?
mouse
To control the rising cost of healthcare, medical practices reduce personnel costs by hiring
multiskilled health professionals
Many healthcare practices like the idea of a _____________________________________, who is a cross-trained member of the team and is able to do many different duties because it cuts personnel costs.
multiskilled healthcare professional
patient's written consent
necessary to release a patient's record to the patient's insurance company
Incidental supplies are ___.
needed in the office but do not threaten the efficiency of the office
What are examples of clinical supplies?
needles, syringes, and lubricating gel
A characteristic of open punctuation is ___.
no punctuation after the copy notation
The primary purpose of the American Board of Medical Specialties (ABMS) is ____.
o maintain and improve the quality of medical care and to certify doctors in various specialties
signs
objective or external factors that can be seen or felt by the physician or measured by an instrument are called
A physician who cares for pregnant women is called a(n) ____.
obstetrician
Periodic supplies need to be reordered _____.
occasionally
A physician who studies the changes a disease produces in the cells, fluids, tissues, and processes of the entire body is a(n) ____.
pathologist
closed file
patient is deceased
A patient's illness and the reason for a visit to the medical office are found in the
patient medical history
A patient's illness and the reason for a visit to the medical office are found in the _____?
patient medical history
Which of the following would be found in an administrative procedure manual
patient preparation for testing
inactive file
patient who has not been seen by the PCP in four years
Which of the following is a key communication tool for the medical office, which covers both administrative and clinical procedures
policies and procedures manual
Black
preferred color ink for handwritten documentation
National Healthcareer Association (NHA)
provides certification and continuing education services for healthcare professionals and curriculum development for educational institutions
In addition to being essential documents for patient care management , patient records are used for ____?
providing patient education
In addition to being essential documents for patient care management, patient records are used for
providing patient education
the recommend procedure in handling bills inquires?
pull the patients chart and billing information
Expectations of the educational institution include ____.
reinforcing patient confidentiality
Knowing what you know and what you don't know is part of being ____.
self-confident
What is a computer that functions as a centralized storage location for shared information called?
server
When dealing with a patient who is nervous, upset or angry?
show empathy and an understanding of the patients feelings
A pay schedule ____.
shows how often an employee is paid
Immunocompromised patients
Do Not have the Normal ability to fight off disease
Which of the following does the Fair Labor Standards Act primarily affect?
Employees who earn hourly wages
Every three months, a more complete accounting of federal taxes is required on the ____.
Employer's Quarterly Federal Tax Return
After you become a certified medical assistant, how often is recertification required?
Every 5 years
Internal respirations
Exchange of oxygen and carbon dioxide at the cellular level
The Older Americans Act protects the elderly population against abuse, neglect, and ____
Exploitation
Bill's wife was diagnosed with colon cancer and underwent surgery last week. She is currently undergoing chemotherapy and is both very ill and very weak. Which of the following will allow Bill to stay at home and take care of his wife for up to 12 weeks, without pay, without losing his job?
Family Medical Leave Act
Which of the following physicians are considered generalists who treat all types and ages of patients?
Family practitioners
Palpating
Feeling for a pulse
The most basic filing supply is the ____
File Folder
The heavy cardboard or plastic inserts used to identify a group of file folders in the file drawer are _____
File Guides
What is used to hold patient records that will be returned to the files at the end of the day?
File Sorters
Which of the following supplies are commonly used to contain the medical record?
File folders (hanging)
Another name for the Employer's Quarterly Federal Tax Return is ____.
Form 941
Another name for an employee's Withholding Allowance Certificate is ____.
Form W-4
The number of dependents an employee is claiming is found on the ____.
Form W-4
letter styles is most often used in medical office correspondence
Full-block letter style
What resume style is best used when you are changing careers or re-entering the job Market?
Functional
Firewalls
Hardware and software devices that protect and organization network from intruders is called?
What kind of impression do cool colors create in the reception area?
Harmonious
What type of impression do cool colors create in the reception area?
Harmonious
Which of the following actions is most likely to help a person reduce stress?
Identify sources of conflict and try to resolve them.
Under what circumstances will a pharmacist call to check before dispencing refills?
If one or more year has passed since the original prescription has been written
When is it acceptable for a MA to authorize a pharmacy to refill a prescription
If the licensed practitioner has authorized in the patients chart that refills are approved
inspecting
the physician has authorized the document to be put into the patients folder
In the summary of skills on the resume, examples of administrative work would NOT include_____________.
triage and vital statistics
When mailing a resume________.
type the envelope information
simplified letter style
written communication typed without a salutation or complimentary close
interoffice memorandum
written informal communication circulated within an organization or office
Alysia was administering an intramuscular injection of an antibiotic to Bobby, a 7-year-old child. Bobby was very nervous about getting a shot, so his mother was standing near him, with her arm around him for encouragement. As Alysia was removing the needle from Bobby's arm, he jerked suddenly, and the tip of the needle grazed Bobby's mother's forearm, breaking the skin. Which of the following forms will Alysia need to complete?
Incident report
Formatting errors include which of the following?
Indenting, line length, or line spacing
Another term for naming a file is ____
Indexing
The filing term that means you are naming the document in order to file it correctly is
Indexing
Numeric systems are known as ____ filing systems
Indirect
Convenient
Information corrected or added some time after a patient's visit can be regarded as
Name of the person to contact in an emergency
Information is found on the patient registration form?
The most important elements in providing superior customer services to patients are?
Integrity and honesty
Form W-2 serves which of the following purposes?
It shows the employee's total taxable income for the previous year
Spirituality
Meditation and prayer are examples of what coping skills?
Shelby has been working as a dental assistant at Brownville Dental Clinic for six years. She loves her job and wants to make this her career. She wants to show her commitment to her career by becoming credentialed. Her supervisor has told her that if she becomes credentialed, she will be offered a 5% raise. Which of the following organizations offers a credential that would be useful to Shelby in her job
National Association for Health Professionals
The independent agency that certifies the validity of competency and knowledge of the medical profession through examination and awards designations, such as the National Certified Medical Assistant is the
National Center for Competency Testing
The independent agency that certifies the validity of competency and knowledge of the medical profession through examination and awards designations, such as the National Certified Medical Assistant, is the ____.
National Center for Competency Testing (NCCT)
What can you use to advance your career even while you are employed?
Networking
What is an advantage of becoming an active member in a professional organization?
Networking opportunities
A characteristic of open punctuation is ____.
No punctuation after the copy notation
The envelope size most commonly used for correspondence is ____.
No. 10
How should you fold an invoice that will be placed in a window envelope?
Use an accordion fold
Vital signs
Used by health care professionals to measure body functions essential to life.
Which of the following behaviors might be displayed by a medical assistant who is behaving unprofessionally?
Using a term of endearment when talking to a patient.
Files that feature pullout drawers that contain a metal bar equipped to handle letter-size or legal-size documents are called ____
Vertical Files
For a patient that is suspected to have Carpal Tunnel Syndrome, what tip should be given?
Wear a Splint on the Hand and Forearm
What is an inappropriate question during an interview?
What are then names of your children
Itching and burning sensations
What is "Not" a symptom of diabetic retinopathy
Open angle
What is the most common type of glaucoma?
Accreditation
What is the term for the process by which programs such as medical assisting are officially authorized?
Superior levator palpebrae
What muscle of the eyes does "not" move?
What does a retention schedule detail?
When files should be moved to a storage area and how long they should be kept
Be aware of your surroundings
When leaving the office, it is important to:
Adjust the heat or air
When opening the office for the day, what should you do first?
Tactfully ask if they need assistance
When patients do not complete the health history from you should:
Only when personnel changes
When should an organizational chart be updated?
Look away while the patient is speaking
When talking with a patient you should "not" ________
Transaction entry
When using practice management software charge entries are typically done on the ______ screen.
Greet them warmly and by name
When working with older patients you should:
AMA
Which of the following does not provide a certification examination for the medical assisting profession?
Wood
Which of the following is Not an element that needs to be present for fire to start
Thumbs up
Which of the following is commonly considered a positive gesture?
Working independently
Which of the following is not a recommended personal performance goal?
Occupational Analysis of the CMA (AAMA)
Which of the following provides the basis for the AAMA's certification examination?
Clia
Which of the following regulates all specimens coming from the human body
Handshaking when at rest
Which of these is "not" associated with essential tremor?
American Medical Technologists
Which organization awards the Registered Medical Assistant credential?
American Association of Medical Assistants
Which professional organization is dedicated entirely to the medical assisting profession?
Interneurons
White matter spinal column is made up axons of these_______
Which of the following personal qualifications is necessary for the overall efficiency of the medical facility?
Willingness to work as a team member
One reason elderly patients may face discrimination is that ____
With age come medical conditions that create Physical Limitations
Which of the following is not part of a typical problem-solving model?
Complaints about the problem
Which of the following constitutes unprofessional behavior when interacting with an externship preceptor?
Arguing
record and date the call in the patient record
As the medical assistant, it is your job to
What guideline should you follow when selecting magazines for a medical office?
Ask patients for feedback on the their interests.
The appropriate way to store chemicals, drugs, and solutions is to ____.
line storage cabinets with with plastic coated shelf paper
What are example of general supplies?
liquid hypoallergenic gel and paper towels
What of the following is typically NOT included in a new patient registration packet?
Living Will/Durable Power of Attorney form
Which type of lighting could be hazardous and result in patients tripping or bumping into hard-to-see objects?
Subdued
symptoms
Subjective or internal condition felt by the patient are
A current trend in printers is the ____.
"all in one" printer
Which of the following numeric sequences is correct using middle digit filing?
001-333-262/010-333-284/010-333-285/123-334-219
What should you use when you need to distinguish files within a filing system?
Color-Coding
Which of the following involves careful listening, observing, speaking, and writing?
Communication skills
MI
Myocardial Infraction
Shannon is the practice manager for a mid-size medical practice. Today she is interviewing Tina for the position of medical assistant. Which of the following questions should Shannon avoid during the interview?
"Are you a union member?"
Jayne & Maria, 2 MA's at a large clinic generally have lunch together. Today Maria tells Jayne about the hilarious email message she received from her cousin at work this morning. What would be Jayne's best response?
"Do you know that the office has the right to monitor your e-mail messages?"
Autonomic system
"Fright or flight" mechanism is part of this system
Kenneth is preparing copies of X-ray and lab results from Mrs. Vendel's chart to be mailed to another physician's office. He tells you that he thinks this is a waste of time, but Mrs. Vendel called and requested that the records be sent to the other physician's office for a second opinion. How should you respond?
"Has Mrs. Vendel signed a written consent to have the records transferred?"
If you don't not recognize the name of the patient calling, whats the most important response?
"Has it been sometime since you've seen the doctor?
The most appropriate way to terminate an initial interview with a patient is ____?
"Is there anything else you would like the doctor to know?"
The physicians in a physician-owned medical office have asked Brenda, the office manager, to set goals for office employees in an effort to make the office more efficient. Brenda has never had to set goals for anyone before, so she asks you for advice. Which of the following responses would be most helpful to Brenda?
"Make sure the goals you set are measurable, so the employees can see their progress."
The most appropriate way to terminate an initial interview with the patient is
"is there anything else you would like the doctor to know"
what is the best response to tell a patient who calls to ask if he or she can use medication that has been used for previous condition
"you should not use the medication because it may not be helpful"
If an employee earns $8 per hour and works 35 hours per week, the employee's gross weekly earnings are ____.
$280
If an employee earns 8 per hour and works 35 hours per week, the employees gross weekly earnings are ___.
$280
Frank's paycheck is made out for $300. What are his net earnings?
$300
Karen works 40 hours a week at a popular tourist attraction and earns a weekly salary of $400. This week, due to Fourth of July crowds, she was asked to work another 10 hours. Having worked 50 hours this week, how much can Karen expect to earn for the week?
$400
The usual amount of a petty cash account is ____.
$50
Which of the following numeric sequences uses terminal digit filing?
001-333-285/010-333-285/010-334-285/123-334-285
Which of the following lists a unit order that would never be used when filing?
1. MD 2. Po 3. Kwan 4. Quin
Using the terminal digit filing system, file the following numbers in the correct order from low to high.
1.686-49 2. 932-49 3. 104-53 4.243-53 5.244-53 6.244-65 7.126-67 8.127-68 9.37-68 10. 142-92
Listed below are five steps involved in filing. coding indexing inspecting and releasing storing sorting
1.inspecting and releasing 2.indexing 3.coding 4.sorting 5.storing
Listed below are five patient names that need to be filed according to indexing filing rules stephen brent Jacobson, Irene J. MacKay, Walter G.Mac Kay , victor P. De La Cruz, peter st. clair
1.victor P. De La Cruz 2.stephen brent Jacobson 3.Irene J. MacKay 4.Walter G.Mac Kay 5.peter st. clair
A 120 square foot room (10 ft by 12 ft) can comfortably accommodate _____ people.
10 people
Larger medical practices that participate in a purchasing group can save as much as ____ on supplies.
10% to 20%
In general writing, use numerals when the number is ___ or greater
11
In general writing, use numerals when the number is ____ or greater.
11
First class mail must weigh ___ or less
11 ounces
A good rule of thumb for the placement of furniture is to allow _____ square feet of space per person.
12 square feet
First-class mail must weigh ____ or less.
13 ounces
Listed below are five groups of numbers that need to be filed according to terminal digit filing rules. 34-45-02 20-14-12 04-01-25 12-57-33 16-55-33
34-45-02 20-14-12 04-01-25 16-55-33 12-57-33
An employer must pay the FUTA tax, which is ____ up to the first $7000 of the employee's income for a year, if employees' wages total more than $1500 in any quarter.
6.2%
A superbill _____. A. includes the charges and procedure codes for services rendered on that day B. is the original record of the doctor's services and charges for those services C. bills each patient only once a month but spreads the work of billing over the month D. is a signed agreement between the physician and the patient for payment E. consists of a copy of the patient's ledger card that is mailed to the patient
A
Elena is a pregnant 16-year-old patient whose parents are divorced. She has legally left her mothers' home and set up housekeeping with her boyfriend, Alan. They plan to be married soon, but in the meantime, Elena shows you proof that she is "emancipated." Who is responsible for payment for Elena's treatment? A. Elena B. Alan C. her mother D. her father E. both parents
A
What envelope is most easily read by an OCR system?
A computer printed envelope using the default font
When arranging a reception area which type of chairs would best accommodate Elderly patients?
A few Straight-Backed Chairs
An example of an immunocompromised patient is _____
A patient receiving Chemotherapy
patient medical history
A patient's illness and reason for this visit to the physician are found in the
Accreditation may be defined as?
A process in which recognition is granted to an education program.
What is necessary for storing files?
A site that is kept locked
hospital discharge summary
A summary of the reason a patient entered the hospital, the care the patient received in the hospital, and the outcome of the hospitalization is found in the
When you place a patient's ledger card on the pegboard, how should you position the card? A. Align the ledger card's first blank line with the carbon strip under the next available superbill B. Align the top of the ledger card with the top of the daily log C. Align the bottom of the ledger card with the carbon strip under the next available superbill D. Align the top of the next available to superbill with the top of the ledger card
A. Align the ledger card's first blank line with the carbon strip under the next available superbill
You are working at a walk-in outpatient clinic. A young women who appears to be in her 20s comes in with a large cut on her left arm. When you ask for her insurance information, she says, "I don't need insurance. My father is the chief physician in this clinic. He'll treat me for free." What should you do? A. Check with the physician or office manager B. Write "professional courtesy" on the patient's chart C. Ask to see her identification to prove that she is the physician's daughter D. Send a statement for services to the physician's home address
A. Check with the physician or office manager
Which type of check would state "Pay to the Order of Myself Only"? A. Counter B. Voucher C. Limited D. Certified
A. Counter
Elena is a pregnant 16-year-old patient whose parents are divorced. She has legally left her mothers' home and set up housekeeping with her boyfriend, Alan. They plan to be married soon, but in the meantime, Elena shows you proof that she is "emancipated." Who is responsible for payment for Elena's treatment? A. Elena B. Alan C. Elena's mother D. Elena's father
A. Elena
Which of the following states that creditors may not discriminate against an applicant because he or she receives public assistance? A. Equal Credit Opportunity Act B. Fair Credit Reporting Act C. Fair Debt Collection Practices Act D. Truth in Lending Act
A. Equal Credit Opportunity Act
Charise was seen today for an ongoing infection. When she comes to the counter to check out, you tell her that the charge for today is $54. Charise takes her $260 paycheck out of her pocket and endorses it "Pay to the order of BWW Medical Associates," signs it "Charise Williams," and hands it to you. What should you do? A. Explain that office policy does not allow you to take third-party checks B. Accept and record the check and give Charise $206 in change C. Accept and record the check, but tell Charise that you cannot give her any change D. Ask Charise to wait while you call her employer to confirm that the check is good
A. Explain that office policy does not allow you to take third-party checks
Which of the following is also called Public Law 95-109? A. Fair Debt Collection Practices Act B. Truth in Lending Act C. Equal Credit Opportunity Act D. Fair Credit Reporting Act
A. Fair Debt Collection Practices Act
Which of the following requires debt collectors to treat debtors fairly and without collection tactics such as harassment, false statements, threats, and unfair practices? A. Fair Debt Collection Practices Act B. Truth in Lending Act C. Equal Credit Opportunity Act D. Fair Credit Reporting Act
A. Fair Debt Collection Practices Act
Which type of checks are preprinted in $10, $20, $50, and $100 denominations? A. Traveler's B. Voucher C. Limited D. Certified
A. Traveler's
A double-entry bookkeeping system is based on the principle that the company's assets are equal to ____. A. capital plus its liabilities B. capital minus its liabilities C. assets plus its liabilities D. assets minus its liabilities
A. capital plus its liabilities
A practitioner may use a ____ check when he wants to withdraw money from the bank account but forgot his checkbook. A. counter B. voucher C. limited D. certified
A. counter
A special bank check that allows the depositor to withdraw funds from his or her account only is called a ____ check. A. counter B. certified C. voucher D. traveler's
A. counter
A superbill ____. A. includes the charges and procedure codes for services rendered on that day B. is the original record of the doctor's services and charges for those services C. bills each patient only once a month but spreads the work of billing over the month D. is a signed agreement between the physician and the patient for payment
A. includes the charges and procedure codes for services rendered on that day
The process of recording services provided, the fees charged, and payments received in a daily log is known as ____. A. journalizing B. endorsement C. vouching D. balancing
A. journalizing
A type of check that states it is void after a certain time limit is a ____ check. A. limited B. cashier's C. counter D. traveler's
A. limited
Another term for a write-it-once system is _____ system. A. pegboard B. electronic C. journalizing D. third-party
A. pegboard
An endorsement that specifies precisely how the check may be redeemed, such as only for deposit in the practice's bank account, is a ____. A. restrictive endorsement B. qualified endorsement C. blank endorsement D. mechanical endorsement
A. restrictive endorsement
A third-party endorsement is also known as a _____. A. special endorsement B. qualified endorsement C. blank endorsement D. mechanical endorsement
A. special endorsement
Which of the following organizations publishes a journal called Professional Medical Assistants?
AAMA (American Association of Medical Assistants)
Which of the following organizations offers the Registered Medical Assistant Credential?
AMT (American Medical Technologists)
25
About _____ percent of adults are habitual snorers
After listening to Hailey—a new employee—talk with a patient, Lynda quietly takes Hailey aside and suggests a more diplomatic way to have handled the situation. Hailey thanks Lynda for the suggestion and says she will remember it in future conversations with patients. What professional characteristic is Hailey displaying?
Acceptance of criticism
How often will you deposit federal employment taxes for the practice?
According to the federal tax deposit schedule
Which of the following terms refers to legal, mental, or moral responsibility?
Accountability
Which of the following words best describes a medical assistant who works effectively as a team member in the medical office?
Accountable
What is the process by which programs are officially authorized
Accreditation
The purpose of specialty items in a reception area is to _____
Add a finishing touch that is pleasing or helpful to patients
The duties of a medical assistant are broken into which of the following areas
Administrative, clinical, and laboratory
continuing education
Advanced classes a medical assistant takes after being credentialed are known as ________.
Aging
Advanced technology, implementation of cost-effective medicine, and the ________ population have resulted in an increased demand for healthcare services and an increase in job opportunities for medical assistants.
Pharynx
After are is filtered, warmed and moistened in the nose, it enters the:
Perform the review of systems
After initial screening and vital signs are done, you should do all but the following:
Save the tape until physician approves the report then erase
After transcribing a physician recording you should:
How should the chairs in the reception area be placed to produce the greatest amount of floor area?
Against the Walls
ETHOL
Alcohol
The appropriate position for the signature block is ___
Aligned with the complimentary closing
competency
All accredited medical assisting programs are ________ based.
Which of the following is/are the greatest benefits of an AAMA membership?
All of the above: Legal counsel, group insurance, a large variety of educational opportunities.
General filing guidelines include _____
Allowing extra space for retrieving and replacing files
When a fairly bright light is used in medical offices, it ______
Allows patients to see their surroundings
Lumbar puncture
Also known as a spinal tap samples cerebrospinal fluid in spine for disease like meningitis
The first national association for medical assistants was
American Association of Medical Assistants
The first national association for medical assistants was the ____.
American Association of Medical Assistants (AAMA)
Which of the following is the nation's largest network of institutional healthcare providers?
American Hospital Association
The world's largest publisher of scientific and medical information is the ____.
American Medical Association
A medical assistant who becomes credentialed as a Registered Medical Assistant automatically becomes a member of ________
American Medical Technologists
Which organization awards the Registered Medical Assistant credential
American Medical Technologists
Which organization awards the Registered Medical Assistant credential?
American Medical Technologists
Which of the following employees would qualify for workers' compensation?
An employee who sustained a crushing injury to the leg at work
Shannon is the practice manager for a mid size medical practice. Today she is interviewing Tina for the position of MA. Which of the the following questions should Shannon avoid during the interview?
Are you a union member?
A patient with a physical disability comes to the office. The most appropriate response by the medical assistant is to?
As the patient whether assistance is needed.
which of the following guidelines should you follow when placing an outgoing phone call?
Ask if its a convenient time or if they have time to talk
In a well-designed computer workstation, the monitor should be positioned _____
At a distance that allows you to read the screen with leaning forward or backward
A common billing system that bills each patient only once a month but spreads the work of illing over the month is ____. A. using superbills B. cycle billing C. employing collection agencies D. independent billing services E. open-book accounting
B
Which of the following is a diplomatic way to ask a patient for payment? A. "I need $74 for today's visit" B. "For today's visit, the total charge is $74. How would you like to pay?" C. " That will be $74 payment by cash, check, or credit card." D. " We need a $74 payment by cash, check, or credit card." E. "You will need to pay the $74 you owe before you can see the physician."
B
Which of the following is appropriate when placing an initial call to a patient about collections? A. Call the patient at work B. Assume that the patient forgot to pay or was temporarily unable to pay C. Ask the patient why the bill has not been paid D. Tell the patient that if payment is not received promptly, the account will turn turned over to a collection agency E. Make the initial call if the payment has not been received after 15 days
B
On average how much will a medical practice generally receive if the provider charges $100 for services and the patient pays with a credit card? A. $100 B. $95-$99 C. $90-$94 D. $86-$89
B. $95-$99
Jim Sanderson comes to the office today to pay the balance due on the statement you sent him last week. He presents the statement, showing an amount due of $96.75, and a money order for $96.75. What should you do? A. Explain that office policy allows you to accept only cash, check, or credit card B. Accept the money order and record it on the daily log and the patient's ledger card C. Complete the stub attached to the check and return the stub to Mr. Sanderson D. Ask Mr. Sanderson for a photo ID to prove that he purchased the money order
B. Accept the money order and record it on the daily log and the patient's ledger card
Mrs. Patterson brings her 17-year-old daughter Kelly in for a prenatal exam. When you inform Mrs. Patterson of the amount owed for today, she exclaims, "Oh, no! Kelly moved out last week and is staying with the rascal that did this to her. She can pay for her own care!" What should you do? A. Explain to Mrs. Patterson that she is still responsible because her daughter is a minor. B. Ask for legal evidence that Kelly is an emancipated minor. C. Require Kelly to pa the entire amount due. D. Call Kelly's father to see if he will pay the bill.
B. Ask for legal evidence that Kelly is an emancipated minor.
Which of the following is appropriate when placing an initial call to a patient about collections? A. Call the patient at work B. Assume that the patient forgot to pay or is temporarily unable to pay C. Ask the patient why the bill has not been paid D. Tell the patient that if payment is not received promptly, the account will be turned over to a collection agency
B. Assume that the patient forgot to pay or is temporarily unable to pay
Which of the following should be a factor when you select an outside collection agency? A. Select an agency that will use harsh collection practices B. Choose an agency only after a patient fails to respond to the final collection letter or has twice broken a promise to pay C. Encourage the agency to sue the patient D. Permit the agency to handle all cases, regardless of special considerations
B. Choose an agency only after a patient fails to respond to the final collection letter or has twice broken a promise to pay
Which of the following are usually components of a practice's accounting system? A. Employment contracts B. Daily log and disbursements journal C. W-4 forms from all employees D. A 401(k) plan
B. Daily log and disbursements journal
Which of the following information about a patient should a medical assistant provide to the collection agency? A. Patient's income B. Date of the last payment or charge on the account C. Patient's educational level D. Impression of the patient's ability to pay
B. Date of the last payment or charge on the account
If a medical practice accepts credit card payments, the American Medical Association (AMA) suggests the use of which guideline? A. Set the fees higher for patients who pay by credit card. B. Do not encourage patients to use credit cards for payment. C. Advertise outside the office that the practice accepts credit cards. D. Allow only a select group of patients to used credit cards for payment.
B. Do not encourage patients to use credit cards for payment.
Which of the following governs the methods that can be used to collect unpaid debts? A. Truth in Lending Act B. Fair Debt Collection Practices Act C. Fair Credit Reporting Act D. Telephone Consumer Protection Act
B. Fair Debt Collection Practices Act
If a practitioner decides not to extend credit to a patient, what must be done according to the Fair Credit Reporting Act? A. Call the patient and tell him his bill must be paid in full immediately B. Inform the patient in writing why credit was denied C. Explain tot he patient that you will be unable to extend credit D. Avoid discussing the issue of credit with the patient to avoid embarrassment
B. Inform the patient in writing why credit was denied
Which type of check is usually used for payroll in the medical office? A. Voucher B. Limited C. Counter D. Cashier's
B. Limited
Which of the following accounts payable is typically the largest in a medical office? A. Payment for supplies and equipment B. Payroll C. Taxes owed to federal, state, and local agenices D. Licensing for physicians and staff
B. Payroll
Which of the following demonstrates the practice's profitability? A. Tracking B. Statement of income and expense C. Cash flow statement D. Quarterly return
B. Statement of income and expense
Which of the following information should in included on a statement? A. The patient's income B. The balance from the previous month and an itemized list of charges C. The patient's credit card information D. The patient's occupation and place of employment
B. The balance from the previous month and an itemized list of charges
Which of the following requires creditors to provide applicants with accurate and complete credit costs and terms? A. Fair Debt Collection Practices Act B. Truth in Lending Act C. Equal Credit Opportunity Act D. Fair Credit Reporting Act
B. Truth in Lending Act
What are business checks with stubs attached called? A. Counter checks B. Voucher checks C. Limited checks D. Traveler's checks
B. Voucher checks
Any payment the medical office makes for goods or services is called ____. A. accounts receivable B. a disbursement C. a counter check D. a limited check
B. a disbursement
The process of classifying and reviewing past-due accounts from the first date of billing is a(n) ___. A. invoice B. age analysis C. statement D. superbill
B. age analysis
A common billing system that bills each patient only once a month but spreads the work of billing over the month is ____. A. using superbills B. cycle billing C. employing collection agencies D. independent billing services
B. cycle billing
A written agreement of the terms of payment between the patient and the practitioner is a(n) ____. A. credit statement B. disclosure statement C. superbill D. statement of account
B. disclosure statement
Criteria for hardship cases include patients who ____. A. refuse to pay the balance they owe B. may be poor, underinsured, or elderly and on a limited income C. have moved without leaving a forwarding address D. have not received an invoice
B. may be poor, underinsured, or elderly and on a limited income
If you receive payment from a patient by mail after the office visit, you should record it ____. A. on the daily log for the day of the patient's visit B. on the patient's ledger card and the current day's daily log C. directly onto the superbill D. in the adjustment column
B. on the patient's ledger card and the current day's daily log
An account that is open to charges made occasionally as needed is called a(n) ___. A. single-entry account B. open-book account C. account payable D. written-contract account
B. open-book account
A type of endorsement often used by attorneys when they accept a check on behalf of a client but have no personal claim on the transaction is ____. A. restrictive endorsement B. qualified endorsement C. blank endorseent D. mechanical endorsement
B. qualified endorsement
The process of comparing the office financial record with the monthly statement from the bank is known as ____. A. journalizing B. reconciliation C. endorsement D. vouching
B. reconciliation
A person who is in town on vacation goes to a medical provider with symptoms of food poisoning. The type of account to set up for this patient is a(n) ___. A. open-book account B. single-entry account C. account payable D. written-contract account
B. single-entry account
Which of the following lists the correct filing order for the names listed?
Beals, Bentley Rian/Beals, Jazmyn/Beals, Kim/Beals, Lexus
Which of the following is an example of a soft skill?
Being dependable
Which of the following is not an example of a hard skill?
Being honest
Calibrating
Being sure that equipment set to zero before use (I.e balance beam)
BP
Blood Pressure
Which of the following is not one of the stages that lead to burnout?
Boredom phase
Apex
Bottom or lower edge of the heart
The MOST appropriate way for a highly contagious patient to be seen in a medical office is to ____
Bring the highly contagious patient directly into the exam room to wait
Dr. Long has dictated a letter notifying a patient that she will no longer provide services for the patient and that Dr. Westell has agreed to take over the patient's healthcaare. How should you mail this letter?
By registered mail, return receipt requested
A written-contract account is ______. A. one that is open to charges made occasionally B. an account with only one charge C. one in which that physician and patient sign an agreement for payment installments D. the total of the outstanding balance on the patient ledger cards E. one in which the physician is requested by the courts to examine a specific patient
C
Which of the following prevents creditors from discriminating against applicants on the basis of age, sex, race, religion, marital status, or income? A. Fair Debt Collection Practices Act B. Truth in Lending Act C. Equal Credit Opportunity Act D. Fair Credit Reporting Act
C. Equal Credit Opportunity Act
When is it appropriate for a medical provider to assess finance charges or late charges on past-due accounts? A. When the provider feels it is necessary B. After the patient has ignored two bills C. Only when the patient is notified in advance D. After the patient has verbalized a lack of intent to pay
C. Only when the patient is notified in advance
You are reconciling the office checking account with the bank statement that arrived this morning. After accounting for unrecorded deposits, checks, and debits, you find that the total in your practice records is $11,760 and the bank's total is $12, 160. What is the first thing you should do? A. Adjust the practices records to match the bank's total B. Call the bank and inform them of the error on the statement C. Review each item on the statement against your records to find the $400 difference D. Inform the physician that the books do not balance this month
C. Review each item on the statement against your records to find the $400 difference
Adrian is a patient whose parents were killed in a skiing accident a few months ago. Adrian was involved in an automobile accident this morning. He refused ambulance transport and a friend brought him to your office because he needed only minor wound care. He turned 21 last week, so he is legally an adult. He tells you he has no insurance and doesn't know how he will pay for his care. Adrian might be a candidate for ____. A. Medicaid B. Medicare C. a hardship case D. a collection agency
C. a hardship case
The process of communicating the income and expenses of a business and its financial health is known as ____. A. bookkeeping B. journalizing C. accounting D. reconciliation
C. accounting
An appropriate way to handle a patient relocation and address change is to ____. A. stop trying to contact the patient after two unsuccessful tries B. write off the charges as a hardship case C. ask a third party for the patient's new address D. turn the account over to a collection agency immediately
C. ask a third party for the patient's new address
An endorsement that consists simply of the payee's signature is a ____. A. restrictive endorsement B. qualified endorsement C. blank endorsement D. mechanical endorsement
C. blank endorsement
If your medical practice does not have an authorization device for credit card payment, ____. A. omit this step completely if you have seen the patient before B. it is sufficient to imprint the credit card voucher with the patient's credit card C. call the credit card company for authorization D. insist the patient pay by cash or check
C. call the credit card company for authorization
One of the most common or numerous disbursements is payment for ____. A. equipment B. rent C. office supplies D. utilities
C. office supplies
A written-contract account is ____. A. one that is open to charges made occasionally B. an account with only one charge C. one in which the practitioner and patient sign an agreement for payment installments D. the total of the outstanding balance on the patient ledger cards
C. one in which the practitioner and patient sign an agreement for payment installments
Today, a practice's financial summary is generally prepared by ____. A. the physician B. a senior accountant C. practice management software D. the practice's auditors
C. practice management software
A characteristic of a mutual agreement is that ____. A. the patient is billed for payment in full monthly, but may make whatever payment is possible B. it is never regulated by the Truth in Lending Act C. the physician and the patient agree on how much each month's payment will be D. finance charges are always applied
C. the physician and the patient agree on how much each month's payment will be
Which of the following allows information to be taken from one digital source and copied over to a cd?
CD-R technology
5
Certified medical assistants must be recertified every ________ years.
Which of the following terms is used to demonstrate how each rank or level in an organization is accountable to those directly superior and how the authority passes from one level to the next?
Chain of command
Which of the following is NOT an activity involved with closing the office at the end of the day?
Check the Fax Machine
good practice for managing e-mail
Check your office e-mail regularly and empty any unwanted messages
Asthma
Chronic disorder includes swelling, inflammation and construction of the bronchi and bronchioles?
What resume style is used by individuals who have job experience?
Chronological
If names are absolutely identical, what is the address order that is used to choose the filing order?
City, State, Street Name, Street Number
"The patient got out of bed and walked 20 feet without reporting or displaying signs of shortness of breath" is an example of ____ in documentation.
Clarity
Documenting a patient's walk down a hall as "fine" violates which "C" of charting?
Clarity
Appropriate music choices for general-practice medical offices are ______
Classical, Light Jazz, and Soft Rock
The single most important factor that affects a patient's perception of physician's office is _____
Cleanliness
Which of the following statutes includes regulations regarding the testing of patient specimens and interpreting of results in the medical office?
Clinical Laboratories Improvement Amendment (CLIA)
When selecting specialty items in a medical office, consider______
Clocks
Which of the following describes the records of patients who have moved across the country?
Closed
Files of patients who have died, moved away, or for some reason no longer consult the office are considered ____
Closed Files
An example of an appropriate specialty item in a medical office is a ______
Coat Rack
Putting an identifying mark or phrase on a document to ensure that it is placed in the correct file is called ____
Coding
What step in the filing process can be skipped when filing patient records that have previously been filed?
Coding
Specific laboratory duties for medical assistants include all of the following except?
Collecting arterial blood for measuring blood oxygen levels.
What is used when there is a need to distinguish files within a filing system?
Color-coding
When choosing a storage facility for files, consider a(n) ____
Commercial Records Center
Which organization works with the Medical Assisting Educational Review Board to ensure that accredited schools provide a competency-based education?
Commission on Accreditation of Allied Health Education Programs (CAAHEP)
networking
Communicating with other health professionals, also called ________, can help you improve yourself professionally.
Mr. Ringsmuth is agitated and is talking loudly at the front desk because his appointment time has passed. The receptionist has had no success in calming him down and asks you to intervene. You apologize to Mr. Ringsmuth for the delay and quietly explain that the doctor had an emergency call and is running about 30 minutes behind in appointments. You reassure Mr. Ringsmuth that he will see the doctor shortly and will have adequate time for his appointment. Which professional behavior are you exhibiting?
Communication
A variation of shelf filing kept on rolling shelves that slide along permanent tracks in the floor is called ____
Compactable Files
The most appropriate way to determine which parent has consent ability and payment responsibility for a minor child is to _____. A. ask the parent who is with the child at the time of the appointment who has financial responsibility B. ask the parent who makes the appointment about financial responsibility before make the appointment C. check with the court system to see who was awarded custody D. assume that the parent who brings the child for treatment has consent ability and payment E. require a letter from one of the parents guaranteeing payment
D
Which of the following is an accurate statement about open-book accounts? A. They are regulated by the Truth in Lending Act B. They are accounts with only one charge C. The patient and physician sign an agreement for payment in more than one installment D. the last date of payment of charge for each illness is used as the starting date for determining the time limit on that specific debt E. The statue of limitations does not apply to open-book accounts
D
Which of the following patients would a physician most likely treat as a matter of professional courtesy A. cancer patients B. elderly patients C. children D. other healthcare professionals E. any patient who cannot pay
D
If an account is ____ days past due, send a letter explaining that unless you hear from the patient by a specific date, the account will be given to a specific collection agency for collection. A. 30 B. 60 C. 90 D. 120
D. 120
A collection letter containing stronger wording that ask the patient to specify when the account will be paid and to contact the office to make payment arrangements may be sent when an account is ____ days past due. A. 15 B. 30 C. 60 D. 90
D. 90
Which of the following is a guideline for making a call requesting payment from a patient? A. Pose as a government official to convince the patient to pay B. Tell other people in the office about it and ask for suggestions C. Threaten to turn the account over to a collection agency, even if you do not plan to do so D. Call the patient after 8 a.m. or before 9 p.m.
D. Call the patient after 8 a.m. or before 9 p.m.
A medical provider or practice manager may periodically review which of the following reports to ensure accuracy of the books? A. Accounts receivable B. Trial balance C. Statement of income and expense D. Cash flow statement
D. Cash flow statement
Which of the following shows how much revenue is available to cover expenses, to invest, or to take as profit? A. Statement of income and expense B. Trial balance C. Tracking D. Cash flow statement
D. Cash flow statement
A standard personal or business check that the bank verifies and then sets aside the funds to guarantee payment is a ____ check. A. Traveler's B. Voucher C. Limited D. Certified
D. Certified
Which of the following requires credit bureaus to supply correct and complete information to businesses for use in evaluating a person's application for credit, insurance, or a job? A. Fair Debt Collection Practices Act B. Truth in Lending Act C. Equal Credit Opportunity Act D. Fair Credit Reporting Act
D. Fair Credit Reporting Act
Which of the following is not a common type of endorsement? A. Restrictive endorsement B. Qualified endorsement C. Blank endorsement D. Mechanical endorsement
D. Mechanical endorsement
To which of the following patients would a medical provider most likely render treatment as a professional courtesy? A. Cancer patients B. Elderly patients C. Children D. Other healthcare professionals
D. Other healthcare professionals
Which of the following is not an advantage of using a computerized bookkeeping system? A. Built-in tax tables calculate tax liabilities. B. The computer performs repetitive tasks. C. The computer performs mathematical calculations. D. The bookkeeping system is available even if the power goes out.
D. The bookkeeping system is available even if the power goes out.
Which of the following is an accurate statement about open-book accounts? A. They are regulated by the Truth in Lending Act. B. They are accounts with only one charge. C. The patient and physician sign an agreement for payment in more than one installment D. The last date of payment or charge for each illness is used as the starting date for determining the time limit on that specific debt.
D. The last date of payment or charge for each illness is used as the starting date for determining the time limit on that specific debt.
Which of the following checks are preprinted and might be used by a practitioner to pay for out-of-town conference expenses? A. Counter B. Certified C. Voucher D. Traveler's
D. Traveler's
When the office manager or practitioner decides that an account is uncollectable, he or she will _____. A. send the account to a collection agency B. send the account to the state regulator's office C. send one last notice to the patient to pay the amount due D. adjust the amount due off the account
D. adjust the amount due off the account
The most appropriate way to determine which parent has consent ability and payment responsibility for a minor child is to ___. A. ask the patent who is with the child at the time of the appointment who has financial responsibility B. ask the parent who makes the appointment about financial responsibility before making the appointment C. check with the court system to see who was awarded custody D. assume that the parent who brings the child for treatment has consent ability and payment responsibility
D. assume that the parent who brings the child for treatment has consent ability and payment responsibility
The part of the accounting process that consists of the systematic recording of business transactions is ____. A. reconciliation B. vouching C. endorsement D. bookkeeping
D. bookkeeping
An accounts receivable policy ____. A. collects payments for a physician who has a large number of patients who do not pay their bills B. protects patients from being sued by the physician for failure to pay C. decreases the physician's overall cash flow D. ensures that the practice will have sufficient income to cover expected expenses
D. ensures that the practice will have sufficient income to cover expected expenses
Payment by credit card for a medical practice ____. A. decreases the cash flow in the office B. increases the time spent on paperwork C. require extra staff to process credit card charges D. provides prompt payment from the credit card company
D. provides prompt payment from the credit card company
When a patient has a credit balance, ____. A. A statement should be sent asking the patient to submit the balance B. the practice can deduct the amount from the patient's account C. the patient can be allowed to pay it at the next office visit D. the practice owes the patient money
D. the practice owes the patient money
A payment arrangement in which the physician decides a patient will be billed every month for the full amount owed and should make whatever payment is possible each month is a(n) ___. A. mutual agreement B. written-contract agreement C. open-book account D. unilateral agreement
D. unilateral agreement
According to the Equal Credit Opportunity Act, how much will a practice have to pay if a credit applicant joins and wins a class action lawsuit against the practice? A. $150,000 B. $250,000 C. 1.4% of the practice's net worth D. up to $500,000 or 1% of the practice's net worth
D. up to $500,000 or 1% of the practice's net worth
What is an optical disk on which you can store up to eight hours of high quality video?
DVD-R
How often should the office tickler file be checked?
Daily
Ordering replacement parts
Daily equipment maintenance includes all "but" the following:
DM
Diabetes Mellitus
Which of the following is not an example of a medical assistant's clinical duties?
Diagnosing communicable diseases.
Which of the following health professionals uses their eyes and hands to identify structural problems while supporting the body's natural tendency toward health and self-healing?
Doctors of osteopathy
Which of the following is most likely to be found in the P&P manual for a medical office?
Dress code
All information should be entered in the record at the time of a patient's visit, not days, weeds, or months later. This is called
Due course
Most of a physician's long-standing patients have a(n)______. A. single-entry account B. accounts payable account C. written-contract account D. collection account E. open-book account
E
What section of the resume includes certifications, licenses and advanced training?
Educational background
Which patients are especially sensitive to cooler temperatures?
Elderly Patients
Which patients are especially sensitive to cooler temperature
Elderly patients
Which of the following is not a potential effect of ongoing stress?
Elevated resistance to colds
A medical specialty that focuses on the diagnosis and treatment of patients with conditions resulting from an unexpected medical crisis or accident is ____.
Emergency medicine
What is the term for the ability to identify with and understand another person's feelings?
Empathy
Which of the following professional attributes indicates the ability to understand someone else's situation?
Empathy
Which of the following summarizes the federal income and FICA taxes withheld from employees' paychecks?
Employer's Quarterly Federal Tax Return
Where do you document jobs that have been the most beneficial to your working career?
Employment experience
What is a specific housekeeping task of the medical assistant?
Empty Trash Cans
Replace EHR software
Encoder software is "Not" used to:
If you can not give your undivided attention to the caller because of an emergency in the office
Explain that you're handling an urgent matter and offer to call back
Regular mail service includes first-class, Parcel Post, Priority, and ____ mail.
Express
Which of the following USPS services provides either next day or second day delivery 365 days a year?
Express mail
An example of a required deduction from an employee's paycheck is ____.
FICA tax
Insurance companies refer to which group of physicians as primary care physicians?
Family practitioners and internists
What filing system is best used by only one person at a time?
Filing Cabinets
What type of filing system allows several people to retrieve and return records at one time?
Filing Shelves
One of the most important duties of a medical assistant is to
Fill out and maintain accurate and thorough patient records
When counting the years in a retention schedule, you should begin counting ____
From the year after the file was produced
In which type of letter style are all lines typed flush with the left margin?
Full-block letter style, simplified style
What type of resume highlights an individual's accomplishments and strengths?
Functional
In which type of practice might you want to increase the temperature setting?
Geriatric
You may want to increase the temperature setting in which practice or if the offices sees a large number of elderly patients
Geriatric
Which of the following does not follow recommended security guidelines for medical records?
Giving everyone in the office a key to the file room
The appropriate response to a triage patient who is experiencing chest pain?
Go to the nearest emergency room preferably by ambulance
Which of the following is most likely to increase the career options for a medical assistant
Graduation from an accredited program
Which of the following is a display of professionalism on the part of the front office medical assistant?
Greet the patient, have him/her sign in, & provide him/her w/registration forms to complete
The set of government regulations that help ensure continuity and privacy of healthcare information is known as
HIPAA
Once registration is complete, the patient should receive a copy of which of the following?
HIPPA notice of privacy practices
A primary advantage of placing illuminated RED EXIT signs above doorways is that they _____
Have a Backup Power System and Remains LIT in a Power Outage
Before undertaking e-mail communication with a patient, which of the following must you do?
Have a written consent for e-mail communication on file
If uncertain about giving particular information to the patient on the telephone, a general principal is to?
Have the provider return the patients call
HIPPA
Health Insurance Portability and Accountability Act
Which type of fabric creates a formal appearance?
Heavy weight
An advantage of carpeting in a medical office is that it ______
Helps Reduce Noise
An advantage of carpeting in a medical office is that it ______.
Helps reduce noise.
Ms. Presutti completed the new patient registration form & medical history form. She comes to the desk & says she doesn't understand why she has to sign the Acknowledgment of the HIPAA Notice of Privacy Practices form. What do you tell her?
Her signature confirms that she has been given a copy of them
A summary of the reason a patient entered the hospital, the care the patient received in the hospital and the outcome of the hospitalization is found in the
Hospital discharge summary
Which is an example of triage process question that a MA might answer?
How do I make my child's chicken pox more comfortable
60
How many contact hours must a certified medical assistant accumulate in a 5-year period in order to recertify?
If new patient registration information is to be entered directly into the computer, where should this be done?
In a private area
Files and records that are kept in boxes must be stored _____
In a secure room
providing patient education
In addition to being essential documents for patient care management, patient records are used?
presenting problems
In the CHEDDAR format of documentation, the C section includes
The most reliable way to determine whether a storage site is susceptible to flooding is to ____
Inquire whether the facility has flood insurance
The first step in the filing process is _____
Inspecting
Kendra is having a busy morning. The phone is ringing almost constantly, and several patients have approached the reception window with questions. Kendra answers the phone, determines that the patient who is calling does not have an emergency, and asks if she can call him back. She then deals with the patients who have questions. Within 30 minutes, Kendra telephones the patient who called earlier. By returning the telephone call in a timely manner, Kendra is exhibiting which professional behavior?
Integrity
What allows job seekers to have their resumes seen by many potential employers?
Internet site
An advantage for a notebook computer is that it _____?
Is that it operates on either a battery or an AC adapter
The MA office needs a new copy machine, and Brent has been asked to check into available models and recommend a suitable machine. As part of his research, he is checking with other medical offices in the area to see how happy they are with their machines and with the scheduled maintenance they receive He does this by sending the following e-mail message to four medical offices. " How do you like your copy machine and service? Please let me know ASAP" What is wrong with this message?
It does not sound professional
Serotonin
It is been studied in people who are depressed they have less of______
Spreedsheet
It is recommended that you use____ software to track inventory and purchases
entry-level general duty
Jeannine is a medical assistant at the outpatient center of a local hospital. She is responsible for explaining treatment procedures to patients, within her scope of practice. This task would be classified as an ________.
Which of the following is a typical result of teamwork in a healthcare facility?
Job satisfaction is high.
Security drills ___
Keep staff aware of security risks
advanced administrative duty
Kendra works as a medical assistant at Baker Medical Associates, a group of five physicians. She has been asked to help the physicians analyze the practice and suggest potential areas for improvement. This task would be classified as an ________.
When two or more computer systems are linked together and are geographically close together, what type of network is this?
LAN
Which type of fabric creates formal appearance?
Lacey
On what type of computer is the touch pad feature popular?
Laptop
When labeling medical records for an alphabetic filing system, which of the following sequences should you use?
Last name, First name, Middle name, Title
A horizontal file that often features doors that flip up and pullout drawers is called a ____
Lateral File
Warm colors include hot pink, red, and _______
Light Green
If you recieve another call while talking to a patient, the procedure to follow is?
Make sure the second call is not emergency before placing the call on hold
What is not an important task when you are selecting software for the medical office?
Make sure the software company will install the software for you
Which of the following occurrences is not likely to be a cause of stress?
Making a good grade on a test
Tracheotomy
Making an external opening in the trachea
A multiskilled health-care professional is not trained for
Making judgments or interpretations concerning a patient's diagnosis
The role the medical assistant plays in patient education is to explain
Management of the patient's condition as outline by the practitioner
A high school student can prepare to enter medical assistant programs by studying which of the following subject areas in school?
Mathematics
Cool colors include white, blue, and ______
Mauve
The MAJOR disadvantage of having live plants in a reception area is that they ______
May cause Allergies or be Poisonous if Eaten by small children
A numeric filing system ____
May include numbers that indicate where in the filing system a file can be found
accreditation
Medical assistant programs are officially authorized by the process of ________.
Insurance coverage
Medical records include which of the following information about the patient?
Microsoft office application software includes all of the following except ____.
Medware
Par
Minimum amount of supply is _____ level
In which type of letter do the dateline, complimentary closing, signature block, and notations align and begin at the center of the page or slightly to the right of center?
Modified-block letter style
scope of practice
Most commonly defined by state law; outlines the care you are able to provide for the patient.
What is the correct example of a part of the inside address of a business letter?
Ms. Paula Jordan
In order to control the rising cost of healthcare and reduce personnel costs, medical practices are hiring which of the following?
Multiskilled Health Professionals
The envelope size most commonly used for correspondence is ___
NO. 10
What information is not needed in an equipment inventory?
Name of the equipment that the equipment is replacing
Which of the following information is found on the patient registration form
Name of the person to contact in an emergency
What information is found on the patient registration form?
Name of the person to contact in case of an emergency.
Which of the following is not a professional organization and, in fact, avoids allegiance to any specific professional organization or association?
National Center for Competency Testing (NCCT)
What should you do if you hear noises in the parking area while walking alone?
Notify the Facility's Security
The filing system that is used when patient's names must be kept confidential is ____
Numeric
Body mass index
Numerical correlation between patient height and weight
Which of the following provides the basis for the AAMA's certification examination?
Occupational Analysis of the CMA (AAMA)
fill out and maintain accurate and thorough patient records
One of the most important duties of a medical assistant is.
A marker made of stiff material and used as a placeholder when someone takes a file out of the filing system is called __
Out Guide
What indicates that a file has been taken out of the filing system?
Out Guide
The appropriate way to handle patients who smoke is to ____
POST "Thank You For NOT Smoking" SIGNS in the reception area
Spastic and flaccid
Paralyses are divided into what two general groups
Children's folk music should be piped into a(n) ______
Pediatric Office
What section of a resume are interests and hobbies listed, if they are job-related?
Personal information
What section of the resume will you place your contact phone number?
Personal information
What should be included when creating a reception area that is accessible to patients with special needs?
Provide Handrails in Halls and Bathrooms
The purpose of piping music is to a reception area is to ______
Provide a Soothing Background sound
What would you include when establishing a medical office in a culturally diverse area?
Provide reading material in the Second most prominent language
The appropriate way to maintain a patients confidentiality
Put the message in the file folder marked confidential and place the file on physicians desk
Cover letters should contain which type of information?
Qualifications related to the company's needs
Dr. Girardi tries to call a patient to explain test results, but the patient dose not answer the phone, and Dr. Girardi dose not leave a message because he prefers to discuss the results with the patient. As the medical assistant, it is your job to.
Record and date the call in the patient record
Which type of mail delivery is used for sending an item that is valuable or irreplaceable because it provides security for the item?
Registered mail
Tracy works in the billing and coding department of a busy outpatient clinic. She receives a phone call from an irate patient who claims he was overcharged by $246.73 for a recent procedure. Tracy could not immediately find the patient's record, so she followed the problem-solving steps and implemented what she considered to be the best solution: tell the patient that she would look into it and call the patient back. The patient becomes even angrier, saying that he "will not stand for being put off like that." What should Tracy do now?
Repeat the steps of the problem-solving process to find another solution
Two types of files that are food options when space is limited are _____
Rotary Circular and Compactable
The type of documentation that provides an orderly series of steps for dealing with any medical case is
SOAP
The type of documentation that provides an orderly series of steps for dealing with any medical case is?
SOAP
Which position is usually paid by commission?
Salesperson
When the preceptor demonstrates a task in a manner different from what the student was taught, what should the student do?
Say nothing, recognizing the role of a learner in the facility
The scope of practice of a medical assistant is determined
State Law
I
Statements that begin with"_____" can open up a conversation and give patients the impression that you care.
The final step in the filing process is _____
Storing
According to OSHA computer workstations checklist, when working at a computer, wrists and hands should be ___
Straight
Standard precautions
Strict adherence to these is essential for keeping a safe and healthy lab environment
Who is eligible to take the AAMA's certification examination
Students who have completed a CAAHEP- or ABHES-accredited medical assisting program
The tapered rectangular or rounded extension at the top of a file folder is the _____
Tab
Which of the following is not considered part of team dynamics?
Taking credit for individual successes
Which of the following is NOT a component of registering a new patient?
Taking the patient's vital
Another name for clasp envelopes is ____
Tan Kraft envelopes
What type of resume contains a clear, concise objective on a specific job, adding substance to your resume when relevant job experience is NOT present?
Targeted
What is an example of reading materials that should NOT be placed in the reception area?
Technical Medical Journals
Which of the following would be found in an administrative procedure manual?
Telephone procedures
Mrs. Worth is calling for the result of the CEA (cancer marker) test she had. Georgia, a new administrative medical assistant, looked up the record and discovered that the result is abnormal. Georgia asks you what she should tell Mrs. Worth. What should you tell Georgia?
Tell Mrs. Worth the physician will call back with the results
What is the most common filing system used in a numeric filing system?
Terminal Digit
Which of the following organizations reviews patient health records to monitor whether the care provided and the fee charged met accepted standards?
The Joint Commission
What should you consider when choosing the color family for a medical office?
The Mood you want to Create
data that comes from examination results and from the physician
The O section of SOAP documentation is
the plan of action
The P section of SOAP documentation includes
data that comes directly from the patient
The S section in SOAP documentation is
Semi circular canals
The _____ is responsible for maintaining equilibrium
Who is responsible for documenting competencies learned by medical assisting students?
The educational institution
Which of the following statements applies to an electronic funds transfer system (EFTS)?
The employee does not have to worry about losing the paycheck.
patient registration form
The first document found in a patient's financial record is the
National Center for Competency Testing
The independent agency that certifies the validity of competency and knowledge of the medical profession through examination and awards designations, such as the National Certified Medical Assistant, is the ________.
Raise the standard of professionalism
The main purpose of the American Association of Medical Assistants (AAMA) is to
Muscle rigidity and tremors of the hands
The main symptoms of Parkinson's Disease are?
Age related macular degeneration
The majority of new legal blindness cases are caused by?
competence
The medical assistant Role Delineation Chart lists the areas of ________ required of all students in accredited medical assisting programs.
patient advocate
The medical assistant who researches a dietician for a patient with diabetes is acting as a ________.
What should you consider when choosing the color family for a medical office?
The mood you want to create
"Is there anything else you would like the doctor to know"
The most appropriate way to terminate an initial interview with the patient is
Semi annually
The national task force in violence against health care workers recommends that medical facilities conduct inventories
An advantage of storing files as paper files is _____
The original documents are preserved for possible use in legal proceedings
clarity
The patient got out of bed and walked 20 feet without reporting or displaying signs of shortness of breath" is an example of ____ in documentation
Meninges
The pia mater, arachnoid and dura mater make up the ______?
management of the patient's condition as outlined by the physician
The role of the medical assistant plays in patient education is to explain?
SOAP
The type of documentation that provides an orderly series of steps for dealing with any medical case is
What is the purpose of an employee evaluation?
To make sure the goals and values of the employer and employee support each other
graduate from an approved medical assistant program and pass the CMA(AAMA) or RMA(AMT) examination
To receive certification or registration as a medical assistant, you must ________.
Current CPR card
To recertify as a CMA (AAMA), which of the following is required in addition to a minimum number of contact hours?
30
To remain certified, RMAs who were certified after 2006 must accumulate ________ contact hours for continuing education units (CEUs) every three years.
Pyrogens
Toxins from bacteria or degenerating tissues
transcription
Transforming spoken notes into accurate written form
What is a guideline for arranging files in alphabetical order?
Treat a title as the last filing unit
Which one of the following organizations declared medical assisting an allied health profession?
US Department of Health, Education and Welfare
Which of the following statements describes knowledge?
Understanding the "why" of what you are doing
According to the OSHA computer workstations checklist, when working at a computer, in what position should you hold yourself?
Upright or In-Line with the Torso
Your stated work preferences
Which of the following factors does not affect your specific responsibilities as a medical assistant?
Group insurance
You have become a member of the AAMA. Which of the following is most likely one of your benefits?
Which of the following statements describes someone who is experiencing the awakening phase in the stages that lead to burnout?
You realize that your initial expectations were unrealistic.
AMT
You want to obtain an RMA credential. Which organization do you need to contact?
What is a high capacity removable disk drive that can store up to 750 MB of data?
Zip
Sciatica
_____ is the most common in middle aged males
A characteristic of mixed punctuation is ____
a colon after attention in the attention line
Who should have keys to the medical records room or file cabinets? All staff The physician only The cleaning service manager Licensed practitioners only A limited number of practice employees
a limited number of practice employees
expediency
a means of achieving a particular end, as in a situation requiring haste or caution.
entered into the patient's chart
a medical record received from another physician should be
When talking to a patient on the phone use?
a normal conversational tone
A commission is ____.
a percentage of the amount an employee earns for the employer
no show
a person who fails to keep an appointment without giving advance notice.
template
a predevolped page layout used to make new pages with a similar design. pattern, or style; a standardized file type used in computer software as a preformatted example on which to base other files
An example of a patient sign is
a rash
An example of a patient sign is?
a rash
Payment of a set amount of money per pay period, regardless of the number of hours worked, is ____.
a salary
automatic call routing
a software system that answers phones automatically and routes calls to staff after the caller responds to prompts; also used to call a large number of patients to remind them of appointments or make announcements.
screening
a system fro examining and separating into different groups in the medical office, determining the severity of illness that patients experience and prioritizing appointments based on that severity.
interaction
a two-way communication; mutual or reciprocal action or influence.
A basic rule for using a plural in medical terms is that with terms ending in _____.
a, is to keep the a and add e
Which of the following guarantees health care for a specific group of citizens regardless of their ability to pay?
a. americans with disabilities b. american medical association c. occupational safety and health act D. Older American Act e. clinical laboratory improvement amendments
Which of the following patients is at greatest risk if another patient who is highly contagious comes into the office?
a. diabetic patient b. young adult with asthma C. Immunocompromised Patient d. patient with high blood pressure e. woman who is 5 months pregnant
Which of the following is NOT a symptom of carpal tunnel syndrome?
a. hands that go to sleep b. pain from the wrist that travels up the arm c. weakness or numbness in the hands or fingers D. Pale, Cool Fingers e. burning in the hands or fingers
What office is most useful for handling tasks such as payroll and bank deposits?
adding machine
Kendra works as a medical assistant at Baker Medical Associates, a group of five physicians. She has been asked to help the physicians analyze the practice and suggest potential areas for improvement. This task would be classified as an ____.
advanced administrative duty
Yvonne has worked as a medical assistant at Smithson Medical Center for 15 years. Recently she was asked to become the facility's OSHA compliance officer. This task would be classified as an
advanced laboratory duty
Yvonne has worked as a medical assistant at Smithson Medical Center for 15 years. Recently she was asked to become the facility's OSHA compliance officer. This task would be classified as an ____.
advanced laboratory duty
When do most states consider children to be adults with the right to privacy?
age 18
What types of services does the USPS offer to most foreign countries?
airmail
The appropriate position for the signature block is ____.
aligned with the complimentary closing
due course
all information should be entered in the record at the time of a patient's visit, not days, weeks, or months later. This is called
A physician who diagnoses and treats physical reactions to substances such as mold, dust, fur, and pollen from plants or flowers is a(n) ____.
allergist
An advantage of a desktop computer with a tower case placed on the floor is that it ____?
allows more surface area at the work station
When a fairly bright light is used in medical offices, it_____
allows patients to see their surroundings
As a medical assisting professional, your attitude ____.
allows you to learn from criticism
The most common and simplest type of filing system for maintaining patient files is the: Multiple Choice numeric system. alphanumeric system. sequential system. color coding system. alphabetic system.
alphabetic system
Which of the following employees would qualify for workers comp?
an employee who sustained a crushing injury to the leg at work
a rash
an example of a patient sign is
pain
an example of a patient symptom is
coding
an identifying mark or phrase is placed on a document to ensure that it is placed in the correct file
disruption
an unexpected event that throws a plan into disorder; an interruption that prevents a system or process from continuing as usual or as expected.
Underlining key points and writing reminders or suggested actions in the margin when reading incoming mail is called
annotating
Underlining key points and writing reminders or suggested actions in the margin when reading incoming mail is called ____.
annotating
Protection against spammers is provided by ____.
antivirus software
Priority Mail is used for ____.
any item that weighs between 11 oz and 70 lbs
Priority mail is used for _____.
any item that weighs between 11 oz and 70 lbs
What is an example of a periodic supply?
appointment books
place a note near the correction stating why it was made
appropriate when correcting a medical record
One way to reduce the number of misplaced records is to: Multiple Choice appropriately train staff on filing guidelines. not have too many patients. color code all records with one color. allow the staff to use their own method of filing.
appropriately train staff on filling guidelines.
Vital supplies are items that ______.
are absolutely necessary for smooth running of the medical office
Expendable items are items that ______.
are used once and then must be restocked
The minimum standards set by the American Association of Medical Assistants for accredited programs are called
areas of competence
When should you record exam and test results?
as soon as they are available
The best way to deal with a telephone solicitation is to ____.
ask for the name and telephone number of the firm and call back.
Before putting a caller on hold, ____.
ask the caller to state the purpose of the call
The most appropriate way to address someone with a last name that is difficult to pronounce is to?
ask the patient how to pronounce his or her name
If the patient is overcharged for services, the appropriate procedure is to?
ask the patient to wait for a corrected statement before mailing future payments
When listing individuals as references, it is professional to________________.
ask their permission
Guidelines to dealing with salesperson on the phone?
asking the sales person to mail you information
When working in healthcare it is important to be
assertive/confident
In which section of the CHEDDAR format of documentation can the diagnosis be found?
assessment
What does the A in SOAP stand for?
assessment
A(n) ___ line is used when the correspondence is sent to a particular individual in a company
attention
Soft skills are difficult to observe and evaluate because they reflect a person's ____.
attitudes
The subject line is used to ___.
bring the subject of the letter to the reader's attention
The subject line is used to ____.
bring the subject of the letter to the reader's attention
Internal audits are done ____.
by medical staff on random records
A guideline for releasing medical information is to
call the recipient to confirm that all materials were received
what is an advantage of having a voicemail system in the medical office?
callers never get a busy signal
A laser printer is ___.
capable of producing high-quality output
What is a common disorder many medical assistants develop due to improper hand positioning at the computer keyboard?
carpel tunnel syndrome
Which mail delivery service requires the postal carrier to obtain a signature when the item is delivered?
certified mail
Which type of telephone calls can a MA resolve?
change an appointment
Before calling technical support , you should first ____.
check the computer manuals for answers
The first step you should take in trying to locate a missing file is to: Multiple Choice assume it is lost and attempt to recreate it. check the last known location of the file. contact the patient to see if she has the file. check with another physician's office. ask the office manager to locate the file for you.
check the last known location of the file
What is the first thing that should be done when a shipment of supplies arrives at the medical office?
check the shipment against the order form and packing slip
f you are trying to locate a patient record using the patient's last name and the record is not there, you should then: Multiple Choice look for the record under the patient's middle name. check to see if the record was filed under the patient's date of birth. check to see if the record was misfiled under the patient's first name. recreate the record. contact the patient to see if he has the record.
check to see if the record was misfiled under the patients first name
What is a good practice for managing email?
check your office email regularly and empty any unwanted messages
which of the following symptoms indicates a heart attack?
chest pain radiating to the arm shoulder and jaw
Individuals who are usually classified as dependents are ____.
children and a spouse
The best type of resume to use when you are staying in the same field as previous jobs is____________.
chronological
"The patient got out of bed and walked 20 feet without reporting or displaying signs of shortness of breath" is an example of _____ in documentation?
clarity
Documenting a patient's walk down a hall as "fine violates which "C" of charting?
clarity
when you receive or place a phone call, youre message should be logical and free from ambiguity, which of the following C's of effective communication does this demonstrate?
clarity
Editing involves checking a document for factual accuracy, logical flow, conciseness, and
clarity and tone
Editing involves checking a document for factual accuracy, logical flow, conciseness, and ____
clarity and tone
Of the following choices, the most appropriate type of music to pip into a medical office is
classical
Appropriate music for general-practice medical offices are____.
classical, light jazz, and soft rock
What behaviors or personal characteristics are considered professional and acceptable in the clinical area?
clean, processed scrubs
What supplies should be stored according to the rules of good housekeeping and asepsis?
clinical
An example of an appropriate specialty item in a medical office is a _______.
coat rack
a telephone message that is organized and logical demonstrates?
cohesiveness
when a message is organized and logical, it is which of the 5 C's of communication?
cohesiveness
intermittent
coming and going at intervals; not continuous
word processing
communications system using computerized and text-editing equipment to produce printed letters, reports, and other office documents, includes memory
The medical assistant Role Delineation Chart lists the areas of ________ required of all students in accredited medical assisting programs.
competence
proficiency
competency as a result of training or practice
a communication that contains all the necessary information demonstrates which of the following?
completeness
The best way to determine the appropriate level of lighting for the patient reception area is to_____
consult an electrician or lighting showroom salesperson
In legal terms, medical records regarded as __ may damage a physician's position in a lawsuit
convenient
In legal terms, medical records regarded as ____ may damage a physician's position in a lawsuit
convenient
Letterhead paper is usually either sulfite bond or ___ , which is more expensive than other types of paper.
cotton fiber bond
Letterhead paper is usually either sulfite bond or ____, which is more expensive than other types of paper.
cotton fiber bond
If asked an inappropriate question during the interview, your best reaction would be to ____.
courteously state that the requested information is not relevant to the job
when you are a respectful caller, which of the five C's do you exhibit?
courtesy
A disadvantage of extremely bright light is that it:
creates a glare
Screening of students by the applied training coordinator may include ____.
criminal background check
The purpose of output devices is to _____.
display or print information after it has been processed
Color coding is used to: Multiple Choice make the files look prettier. distinguish files within a filing system. keep track of important dates. identify patient records by race.
distinguish file with a filling system
Color coding is useful when: Multiple Choice using out guides. distinguishing files within a filing system. creating tickler files. you only have a small number of files. you only have one color tab to use.
distinguishing files within a filing systems
The steps in processing mail involve sorting, opening, recording, annotating, and ____.
distributing
The steps in processing mail involve sorting, recording, annotating and ____.
distributing
To calculate the unit price of an item, _____.
divide the total purchase price by the number of items
If a patient remains dissatisfied after discussing a bill,
document all comments and relay all information to the provider
after speaking with a patient on the phone about clinical issue, a MA must always?
document the conversation on patients record
Chris answers the telephone, and the caller, a patient named Mr. Patterson, tells Chris that the physician asked him to call the office and let her know how the prescribed medication was working. Mr. Patterson begins to explain in detail how much better he feels and what effect he thinks the medication is having. What should Chris do?
document the patients description and relay the information to the doctor
Recording information in the medical record is called ?
documentation
clarity
documenting a patient's walk down a hall as "fine" violates which "C" of charting
storing
documents are filed in the correct order and in the correct file , files are in good condition , and notation is made if there is more than one folder for a patient.
Printer resolution is noted in terms of ____.
dots per inch
Which of the following information is most likely to be located in the P&P manual for a medical office?
dress code
All information should be entered in the record at the time of the patient's visit, not days, weeks, or months later. This is called ____?
due course
photocopy machine
duplicating machine that reproduces graphic matter onto paper in a few seconds
Which of the following is an implication for the patient if the patient pays by credit card? A. it is less convenient method of payment B. Higher fees are charges for patients paying by credit card C. Payment must be made in full when the bill comes D. The money for payment is removed immediately from the patient's checking account E. If the patient doesn't pay the credit card balance in full, interest accrues on the unpaid balance
e
A method of sending and receiving messages through a network is known as _____.
One way to avoid purchasing mistakes is to ____.
educate yourself on common mistakes
The right to sign a release-of-records form for a child when the parents are divorced belongs to ____.
either the mother or the father
One of the effects of good time management is ____.
eliminating the stress of work overload
Which type of call must be immediately routed to the physician?
emergency
Which of the following summarizes the federal income and FICA taxes withheld from the employees' paychecks?
employee's withholding allowance certificate
The Fair Labor Standards Act primarily affects ____
employees who earn hourly wages
Every three months, a more complete accounting of federal taxes is required on the ____.
employers quarterly federal tax return
An excellent way to gain experience and select a position is to use___________.
employment services
The purpose of accreditation of medical assistant programs is to
ensure that medical assisting programs provide a competency-based education
A medical record received from another health provider should be ___?
entered into the patient's chart
Jeannine is a medical assistant at the outpatient center of a local hospital. She is responsible for explaining treatment procedures to patients, within her scope of practice. This task would be classified as an
entry level general duty
Marco is a medical assistant at Plymouth General Hospital. When he reports for work this morning, his supervisor asks him to draw blood for STAT (immediate) laboratory tests for Bertha Grover in room 3114. This task would be classified as an
entry-level clinical duty
Marco is a medical assistant at Plymouth General Hospital. When he reports for work this morning, his supervisor asks him to draw blood for STAT (immediate) laboratory tests for Bertha Grover in room 3114. This task would be classified as an ____.
entry-level clinical duty
Speaking clearly and distinctly to help the person you are speaking to understand you is called
enunciation
integral
essential; being an indispensable part of a whole
When managing office supplies, being efficient involves producing the desired result with the least effort, ___ and waste.
expense
Purchase orders are frequently used for ____.
expensive items
Regular mail service includes first class, Parcel Post, priority and ___ mail.
express
Interoffice memos are used to ___.
facilitate informal written communication within an office
Interoffice memos are used to ____.
facilitate informal written communication within an office
Which type of office machine scans each page of a document, translates the information into electronic impulses, and transmits the impulses over the telephone line to another machine, where they are converted into an exact copy of the original document?
facsimile machine
A group of colors that work well together is called a color____?
family
Information such as laboratory results that are required quickly are commonly sent to the medical facility by which method?
fax
sorting
files are put in groups in which they will be stored, such as numerically or alphabetically.
One of the most important duties of a medical assistant is to _______?
fill out and maintain accurate and thorough patient records
Computer hackers are prevented from accessing your computer by ____.
firewalls
Types of scanners include single-sheet scanners, handheld scanners, and ____ scanners.
flatbed
The need for ____ occurs when a physician's schedule changes to include evening and weekend hours.
flexibility
the most basic filing supply is
folder
Patient records are used in medical research
for data regarding patient responses and side effects
Patient records are used in medical research _____?
for data regarding patient responses and side effects
Another name for the Employers quarterly tax return is
form 941
On which form will the number of dependents an employee is claiming, for tax purposes be found?
form W-4
Another name for an employee's withholding allowance certificate is ____.
form w-4
The former name for parcel post was ____.
fourth class mail
The former name for Parcel Post was ____.
fourth-class mail
What is the term for the total amount of income earned by an employee before deductions are subtracted?
gross earnings
A small group of medical practices in the same building that pools resources to to qualify for quantity discounts from a local vendor is called a(n) _____.
group buying pool
Purchasing groups are ______.
groups of physicians who order supplies together to obtain a quantity discount
A medical assistant working in a pediatrician's office who takes a continuing education class on child development demonstrates ____.
growth
Before undertaking e-mail communication with a patient, which of the following must you do?
have a written consent for email communication on file
The best way to make sure the licensed practitioner sees a patient's X-ray report before filing it is ____?
have the practitioner initial the report
the best way to make sure the licensed practitioner sees a patient's x-ray report before filling it is to
have the practitioner initial the report
A summary of the reason a patient entered the hospital, the care the patient received in the hospital, and the outcome of the hospitalization is found in the ______?
hospital discharge summary
An example of a disorder treated by an endocrinologist is ____.
hyperthyroidism
A drop in body temperature during prolong exposure to cold is called?
hypothermia
The letter writers initials followed by a colon or slash and the typist's initials constitute the ____.
identification line
First thing you should do when answering the telephone?
identify the medical office and yourself
The first step in the problem solving process is to ____.
identify the problem and define it clearly
justification
in word processing, the spacing of words on each line of test so that the text is centered or the ends of the lines are flush at the right and left margins
Alysia was administering an intramuscular injection of an antibiotic to Bobby, a 7 year-old child. Bobby was very nervous about getting a shot, so his mother was standing near him, with her arm around him for encouragement. As alysia was removing the needle from Bobby's arm, he jerked suddenly and the tip of the needle grazed Bobby's mother's forearm, breaking the skin. Which of the following forms will Alysia need to complete?
incident report
Formatting errors include which of the following?
indenting, line length or line spacing.
he second step in the filing process is: Multiple Choice coding. sorting. indexing. inspecting.
indexing
by medical staff on random records
internal audits are done
The inventory- tracking tool for managing medical supplies that groups items that need to be ordered and helps monitor how quickly items are used and the amount that needs to be ordered is the _______.
inventory card
Envelopes that have a transparent window are used for ___ and statements.
invoices
Envelopes that have a transparent window are used for ____
invoices and statements
Envelopes that have a transparent window are used for ____.
invoices and statements
Ordering supplies ahead of schedule _____.
is important when there is a large demand for a product
An advantage of a handheld scanner is that it ____.
is less expensive than other types of scanners
Stocking many spare supplies _____.
is unwise because of the administrative budget
What is not a benefit of having a fax machine in the medical office?
it helps protect a patient's protected health information
Form w-2 serves which of the following purposes?
it summarizes taxes withheld from employee's paychecks
What is the most common computer input device?
keyboard
The first step in determining your compensation needs is to_______________.
know how much income is required to meet your living expenses
When writing an effective letter, a general tip is to ____.
know the type of person being written to
When writing an effective letter, a general tip is to ____.
know the type of person being written to.
Address ___ printed from a computerized mailing list can speed the process of addressing envelopes for bulk mailing.
labels
Formal training programs in medical assisting ____.
last 9 months to 2 years and award a certificate, diploma, or associate degree
The correct way to include a list in the body of a letter is to ____.
leave an extra line between items
The correct way to include a list in the body of the letter is to ____
leave an extra line between items.
The AAMA works to protect the right of the medical assistant to practice through ____.
legislative monitoring
The provider's name and address that are printed at the top of formal business stationery is called ___.
letterhead
The provider's name and address that are printed at the top of formal business stationery is called ____.
letterhead
Benise is a new medical assistant in the clinic. She has little experience, but she has a great attitude and she is determined to do the job correctly. As you pass by, you notice that she is frowning at a patient's medical record. You ask if you can help, and she tells you that the patient has moved across town to take a new job, so all of his address, phone number, employment, and health insurance have changed. Benise is trying to figure out how to make all of those changes to the record. "It just won't fit!" she exclaims. What advice might you offer to Benise?
make a note on the patient's registration to "see the updated registration sheet"
The responsibility for organizing most office supplies often lies with the ______.
medical assistant
A device used to transfer information from one computer to another over telephone or cable television lines is a ____?
modem
What is considered both an input device and an output device?
modem
The expectations for medical assistants have increased because
of changes in health care and availability of more formal training
The expectations for medical assistants have increased because ____.
of changes in healthcare and availability of more formal training
If you put a caller on hold and determine it will be a long wait?
offer to call back
A vendor's payment schedule generally _____.
offers a discount for enclosing a check with the order
The National Association for Health Professionals (NAHP)
offers multiple credentials for healthcare professionals.
The best time to place a telephone order is _____.
on Tuesdays, Wednesdays and Thursdays
General guidelines for business letters include ____
one inch margins on the left and right of 8 1/2 inch wide paper
How much time should you allow the patient to answer when you place a phone call?
one minute or about eight rings
General guidelines for business letters include ____.
one-inch margins on the left and right of 8 1/2-inch-wide paper
What type of software converts images to text so they can be treated like a word processing document?
optical character recognition
Warm colors include hot pink, red, and ______?
orange
The branch of medicine that works to maintain the function of the musculoskeletal system is called ____.
orthopedics
Internal subspecialties include all of the following except ____.
otorhinolaryngology
The proper way to store narcotics is ____.
out of sight in a locked cabinet
United Parcel Service (UPS) delivers ____.
packages and provides overnight letter express service
Envelopes used to send documents or items that may otherwise be damaged in the mail are ____.
padded envelopes
An example of a patient symptom is
pain
An example of a patient symptom is?
pain
The first document found in a patient's financial record is the _______?
patient registration form
The purpose of having a patient sign an informed consent form is to ensure that ____?
patient understands the treatment offered and the possible outcomes
the purpose of having a patient sign an informed consent from is to ensure that the.
patient understands the treatment offered and the possible outcomes
Important information about a patient's medical history and present condition is found in the _____?
patient's health record
Which of the following is necessary to release a patient's record to the patient's insurance company
patient's written consent
Which of the following is necessary to release a patient's record to the patient's insurance company?
patient's written consent
telephone calls that requires the practitioners personal attention include which of the following?
patients requests to discuss abnormal test results
active file
patients seen last week with a follow-up app. in one week
established patients
patients who are returning to the office that have been previously seen by the physician.
reimbursement
payment of benefits to the physician for services rendered according to the guidelines of the third-party payer.
Children's folk music should be pipped into a(n) ______ practice
pediactric
A dependent is ____.
people who are financially dependent on the employee
The best way to maintain appropriate room temperature in the reception area is to:
periodically survey the patients to see if they are comfortable
Continuing inspite of difficulties, being determined, and overcoming obstacles are characteristics of a person who is ____.
persistent
transcriptionist
person who converts voice-recorded dictation to hardcopy
In a physician owned medical practice, who is ultimately responsible for the practice?
physician
The term "primary care physicians" refers to ____.
physicians who oversee patients' long-term healthcare
What is appropriate when correcting a medical record?
place a note near the correction stating why it was made
The complimentary closing is ____.
placed two lines below the last line of the body
Which of the following is not considered a good option for filing active paper medical records? Filing cabinets Rotary files Filing shelves Compactible files Plastic tubs or boxes
plastic tubs or boxes
A key written communication tool in the medical office is the ___.
policy and procedures manual
A key written communication tool in the medical office is the ____.
policy and procedures manual
The result of answering the phone while carrying out another task?
possible errors while taking a message
An example of a clinical duty for a medical assistant is
preparing a patient for an examination
An example of a clinical duty for a medical assistant is ____.
preparing a patient for an examination
An example of an expandable item is a(n) ____.
prescription drug
In the CHEDDAR format of documentation, the C section includes ____?
presenting problems
A lively atmosphere is produced by_____ colors.
primary
The hardware components of a computer consists of the monitor, keyboard, and ____?
printer
database
problem-oriented medical record includes a record of the patient's history, information from the initial interview, and any tests?
An advantage of the flatbed scanner is that it ____.
produces the highest quality input
Your work ethic is the result of your ___
professional behaviors
The skills and knowledge you attain for both personal growth and career advancement are known as _____________________
professional development
A medical assistant demonstrates ____ when deciding an unscheduled patient with chest pain should see the doctor before a scheduled patient.
professional judgment
Benefits offered by the American Association of Medical Assistants (AAMA) include ____.
professional publications and educational opportunities
A medical assistant who completes all work and documents all of the day's activities before leaving for the day is demonstrating ____.
professionalism
One of the most important telephone skills , is saying correctly which is called what?
pronunciation
All MA's should answer the telephone using ?
proper telephone etiquette
Audits that are done by medical staff before patient billing is submitted are __?
prospective internal audits
Using the bcc option when sending an email message ___.
protects the privacy of other recipients of the message
The purpose of piping music into a reception area is to
provide a soothing background sound
Being at your duty station and ready to work at the beginning of your shift is an example of ____.
punctuality
The two different styles of ___ used in correspondence are open and mixed
punctuation
Which of the following is considered a mechanical error?
punctuation
What is used when practitioners in a group practice have several different staff in charge of ordering a variety of items?
purchase order
The new patient registration form & the copy of the insurance card are
put in the financial records
The main purpose of the American Association of Medical Assistants is to ____.
raise standards to a high professional level
A clinical procedures manual would be most likely to include ___>
reagents, standards, and controls used
A clinical procedures manual would be most likely to include ____.
reagents, standards, and controls used
The first impression a patient gets of a medical office is of the:
reception area
Dr. Girardi tries to call a patient to explain test results, but the patient does not answer the phone, and Dr. Girardi does not leave a message because he prefers to discuss the results with the patient. As the medical assistant, it is your job to ____.
record and date the call in the patient record
word processing log
record of incoming and outgoing word processing documents used for accessing written communications quickly and easily
documentation
recording information in the medical record is called
thesaurus
reference book of alphabetized words with their synonyms and antonyms; also found in word processing software
The letter writer's initials followed by a colon or slash and the typist's initials constitute the ____.
reference line
Which type of mail delivery is used for sending an item that is valuable or irreplaceable because it provides security for the item?
registered mail
socioeconomic
relating to a combination of social and economic factors.
A guideline to follow when a attorney calls the office?
release information only when doctor has authorized you to do so
When a patient has a stroke in a physician's waiting room, it is essential for the medical assistant to first ____.
remain calm
An effective way to prevent an unanticipated shortage of a supply item is to _____.
request that workers finish one container before opening a new one
the appropriate way to handle an incoming call for a practitioner for another practitioner ?
route the call to the practitioner immediately , if possible
what documents indicates who is responsible for various types of calls coming into the medical office and how the calls are to be handled?
routing list
Which position is usually paid by commission?
salesperson
A device used to input printed matter and convert it to a format that can be read by the computer is a ___?
scanner
Which of the following is considered a computer input device?
scanner
The best way to handle a patient that calls the office in real distressing pain?
schedule an appointment immediately or tell the patient to go to the ER
What changes the monitor display at short intervals or constantly shows moving images?
screen saver
A personal qualification to be an effective and productive medical assistant is to ____.
show respect to patients
a pay schedule ___.
shows how often an employee is paid
The _____ block is aligned with the typed three to four lines below the complimentary closing
signature
Objective or external factors that can be seen or felt by the physician or measured by an instrument are called?
signs
Which of the following letter styles is generally considered too informal for a medical office?
simplified letter style
Which of the following medical condition requires immediate medical help?
snakebite
The best type of lighting to use in a geriatric medical office is _______ lighting.
soft
Showing up for work on time every day is an example of a ____.
soft skill
matrix
something in which a thing originates, develops, takes shape, or is contained; a base on which to build.
prerequisite
something that is necessary to an end or to carry out a function
Th first step in processing incoming mail is to ___ it.
sort
The first step in processing incoming mail is to _____ it.
sort
interval
space of time between events
A patient calls with a billing problem stating the bill was too high, when the MA checks she finds the proper fee was charged.What is the best approach to use for this situation?
speak to the provider before responding to the patient
If you want an item delivered as soon as it reaches the recipient's post office, use ____.
special delivery
If you want an item, delivered as soon as it reaches the recipients post office, use _____
special delivery
Which of the following technologies has the potential of eliminating the need for transcribing providers' notes?
speech recognition technology
form letter
standardized communication that may be personalized by the insertion of variable information
Professional associations set high ________ for quality and performance in a profession.
standards
What is an example of administrative supply?
stationery and insurance forms
your first priority when responding to a complaint from an angry patient is to ?
stay calm and pacify the caller
What is an example of a durable item?
stethoscope
The content of a letter should _____.
stick to the subject
After checking expiration dates on supplies, _____.
store supplies with the latest expiration dates in the back
A computer's hardware serves four main functions. What is one of those functions?
storing data
mixed punctuation
style of letter punctuation in which a colon or a comma is placed after the salutation and complimentary close
open punctuation
style of letter punctuation in which no punctuation mark is placed after the salutation or complimentary close
Which type of lighting could be hazardous and result in patients tripping or bumping into hard-to-see objects?
subdued
the appropriate way to deal with a caller that refuses to identify himself?
suggest the caller to write a letter to the doctor and mark it "personal"
When a call with a patient is long or complicated
summarize the details of the call to ensure understanding by both you and the patient
A payroll register ____
summarizes information about all employees and their earnings
Information such as skills related to EKGs, CPR, aseptic techniques, etc., should be included in the_____________section of your resume.
summary of skills
Physicians who use their hands and medical instruments to diagnose and correct deformities and treat external and internal injuries or disease are ____.
surgeons
Subjective or internal conditions felt by the patient are
symptoms
Subjective or internal conditions felt by the patient are ____?
symptoms
A computer disaster recovery plan should be in place in a medical office in the event of a(n) ____.
system failure or crash
indexing
system fo storing documents, whether alphabetically, numerically, or aplphanumerically
When handling an incoming telephone call regarding a patient progress report, you should
take a message for the physician
Another name for clasp envelopes is ____.
tan Kraft envelopes
The money used to pay taxes to appropriate government agencies is paid from ___.
tax liability accounts
The money used to pay taxes to appropriate government agencies is paid from ____.
tax liability accounts
Zeke is a medical assistant at Bedford Clinic. His primary job responsibility is working with Dr. Garcia, but Dr. Garcia is currently on vacation, so Zeke's duties are light today. He notices that the two medical assistants in the reception area are swamped with work, so he offers to lend a hand. Zeke is exhibiting the professional behavior of ____.
teamwork
Telecommunication that provides medical support to physicians caring for patients in rural areas is called ___.
telemedicine
What term describes the communication that provides medical support to licensed providers caring for patients in rural areas?
telemedicine
which of the following is not a way to help ensure accurate telephone message?
tell the caller the physician will call him or her back
photocopy
term designating all the processes employed in producing multiple copies
Two professional organizations that have established policies relating to e-mail relating to e-ail are health email and ____
the American Medical Informatics Association
Two professional organizations that have established policies relating to e-mail are Health E-mail and ____.
the American Medical Informatics Association.
Effective professional correspondence uses an appropriate style, clear and concise language and _____
the active voice
Effective professional correspondence uses an appropriate style, clear and concise language, and ____.
the active voice
draw a line through the original information so it is still legible
the appropriate way to delete information on a medical record is to
in a private room
the best place to interview a patient is
have the physician initial the report
the best way to make sure the physician sees a patient's X-ray report before filing it is to
Tickler files should be arranged according to: Multiple Choice the patient's first name. the insurance carrier. the patient's last name. the scheduled procedure. the date of the appointment.
the date of the appointment
assessment
the diagnosis made by the physician is found in which section of the CHEDDAR format of documentation
The A section of SOAP documentation is ___?
the diagnosis of impression of a patient's problem
Which of the following statements applies to an electronic funds transfer system?
the employee does not have to worry about losing the paycheck
An employee payroll information sheet should include ____.
the employee's Social Security number
An employee payroll information sheet should include ___.
the employee's work history
A disadvantage of using large, established mail-order companies is that _____.
the medical office has less control over orders
Notations include information such as the number of enclosures that are included with the letter and ____.
the names of other people who will receive copies of the letter
Notations include information such as the number of enclosures that are included with the letter and ____
the names of other people who will receive copies of the letter.
The P section of SOAP documentation is ___?
the plan of action
Some vendors may use the bait-and-switch tactic, which means _____.
the price of the desired item is lowered but "sold out" and the costumer is encouraged to buy a more expensive item
patient understands the treatment offered and the possible outcome
the purpose of having a patient sign an informed consent form is to ensure that the
there is no way to tell who will see the document
the reason a patient's record should not be sent by fax machine is that
In the best filing systems, misplaced files are: Multiple Choice not an issue. an everyday occurrence. the result of human errors. Correct always quickly found.
the result of human errors
either the mother or the father
the right to sign a release-of-records form for a child when the parents are divorced belongs to
Resolution refers to ___.
the sharpness of images measured in dot pitch
A disadvantage of rush orders is that ___.
the vendor may charge more for rush delivery
The reason a patient's record should not be sent by fax machine is that _____?
there is no way to tell who sees the document
Students are not paid during applied training, which means_______________.
they must still behave as if they were an employee of the facility
How many spaces should be left above the signature block to allow for the signature?
three to four
Two aspects of being organized are ____.
time management and prioritizing
When dealing with a telephone triage problem?
to advise the caller that recommendations are based on the symptoms and aren't a diagnosis
What form of pointing device consists of a small, flat device that is sensitive to touch?
touch pad
Which of following conditions requires immediate medical help?
trouble breathing
modified block format
typed communication with a balanced a appearance, formatted with date, closing, and writer's information aligned starting at the center; all other lines are flush with the left margin
full block letter style
typed communication, also known as block style, formatted with all lines flush with the left margin
An employee's W-4 form should be ____.
updated yearly
An employee's w-4 form should be ___.
updated yearly
How should you fold an invoice that will be placed in a window envelope?
use an accordion fold
An efficient way to track inventory is to ______.
use color coded removable adhesive flags on the inventory card
Durable items are ____.
used indefinitely
Learning the telephone triage process includes
using the office's written guidelines for commonly asked questions
Before placing an outgoing telephone call to a patient you should
verify correct phone number
In which type of networks are the networked computers connected using public telephone lines, using encryption to ensure that only authorized users can access the network?
virtual private network
Letterhead paper that has a ____ is generally a high quality paper
watermark
The impression or pattern that can be seen when paper is held up to the light is called ___
watermark
The impression or pattern that can be seen when paper is held up to the light is called a ____.
watermark
Age 18
when do most states consider children to be adults with the right to privacy
when the record is subpoenaed for a court case
when it is appropriate to send the original documents in a patient's chart
As soon as they are available
when should you record exam and test results
When is it appropriate to send an original document in a patient's health record?
when the record is subpoenaed for a court case
The purpose of the externship in a medical assisting program is to allow the student to obtain ________
work experience
Which of the following is the correct website address for the National Board of Medical Examiners?
www.nbme.org
A disadvantage by communicating by telephone?
you cant not see patients visual signals such as body language and facial expressions
"Net 30" on a payment invoice means _____.
you have 30 days in which to pay the order in full
Paper storage of files should only be done when: Multiple Choice you have a limited amount of space. you want to store the files on computer tapes. you are not concerned with the files becoming brittle. you have a large amount of storage space. having easy access to the records is not a requirement.
you have a large amount of storage space
A mother calls and informs you her son has a deep dog by, you're response should be?
you're son needs immediate medical help
You will experience ongoing assessment of your professional behaviors in all of the following environments except ____.
your favorite hobby
What is not an advantage of leasing office equipment?
your office will own the equipment at the end of the lease term
You and your friend Janis have been through the entire medical assistant program together and now you are both enrolled in an applied training program, although you are working at different facilities. One evening as you are comparing notes, Janis complains that her preceptor is always picking on her. "I can't seem to do anything to please her!" Janis says. What would be your BEST response to Janis?
"It's your preceptor's job to give you constructive criticism."
If an employee's paycheck is made out for $300 what would his net earnings be?
$300
Karen works 40 hours a week at a popular tourist attraction and earns a weekly salary of $400. This week, due to the Fourth of July crowds, she was asked to work another 10 hours. Having worked 50 hours this week how much can Karen expect to earn for the week?
$400
What is the usual amount of money kept in a petty cash account?
$50
Which of the following documents is a formal representation of the supervisory structure and reporting relationships within a company?
organizational chart
Maintaining direct eye contact in the interview setting is considered ____.
positive body language
Money from the petty cash fund should be used for purchases such as ___.
postage due and holiday decorations
Money from the petty cash fund should be used for purchases such as ____.
postage-due fees and holiday decorations
What is the professional way to enter the job interview?
prepared to answer open-ended questions
The physicians in a physician owned medical office have asked Brenda, the office manager, to set goals for office employees in an effort to make the office more efficient. Brenda has never had to set goals for anyone before, so she asks you for advice. Which of the following responses would be most helpful to Brenda?
Make sure the goals you set are measurable, so the employees can see their progress.
What step is NOT required when applying for a national certification exam?
Obtain permission from your accredited school
Generally an employer must pay what percent of the FUTA tax, which is applied to the first $7000 of the employee's income for a year, if employees' wages total more than $1500 in any quarter
6.2%
What agency offers the RMA exam?
AMT
On your resume, where do you place a broad, general statement of your goals?
Professional objective
Bella and Jorge are enrolled together in an applied training program. One night, while they are working the same shift, they go on break together. Sitting in the staff lounge, Bella tells Jorge an off-color joke. What should Jorge do?
Quietly ask her to save the jokes until after work
A commission is ___.
a percentage of the amount an employee earns for the employer
A person named as a dependent is ____.
a person who is financially dependent on the employee
Payment of a set amount of money per pay period, regardless of the number of hours worked is, _____.
a salary
How should you act during an interview?
Allow the interviewer to bring up salary first
John has been a medical assistant at the medial practice for two years and has always tried to do his job well. No matter how well he performs, his coworker Angie, who has been there for 5 years finds something to complain about regarding his work. He has talk to angie about this, but angie's behavior has not changed. Although John loves his job, he feels that he is being unfairly targeted. What can John do as next step in resolving the issue.
Ask the practice to manager to mediate
An example of a required deduction from an employee's paycheck is ___.
FICA tax
Bill's wife was diagnosed with colon cancer and underwent surgery last week. She is currently undergoing chemotherapy and is both very ill and very weak. Which of the following will allow bill to stay at home and take of his wife for up to 12 weeks, without pay without losing his job?
Family Medical Leave Act
What is a valid study tip to prepare to take a national certification exam?
Get a good night's sleep before the test
Which of the following pertains to a payroll register?
It summarizes information about all employees and their earnings
What is the best choice for log-in name?
Jjones12
Terrence reports on time for his applied training shift at a local medical facility, but today is a very slow day, and no one asks him to do anything. What should Terrence do?
Look for tasks that need to be done and ask permission to do them
An example of a voluntary deduction from an employee's paycheck is ____.
health insurance premium payments
When sending a resume by e-mail, you should__________.
verify that it was sent by checking your sent items
Which of the following insures employees against possible loss of income resulting from a work related injury, disability or disease?
workers compensation
