Aeropostale Key Test

Who is allowed to modify your time if you forget to clock in our out? What are the federal laws regarding breaks?

Only a member of management other than yourself, if you're the only one working Saturday you need to process payroll and your time needs to be modified, you must leave a message on the DM's voicemail with the adjustment and note this on the manual adjustment report as well for the SM to sign off on the next day. Employees who do not follow these guidelines are subject to termination. Time clock fraud is a serious violation.

What is the the role and responsibility of the experience leader? when is the experience leader permitted to leave the floor and what must take place when this occurs?

The experience leader's role is similar to the host of a great party. They must create a fun shopping environment for our customers and are responsible for overseeing the selling efforts during their assigned segments. Make sure associates are doing their job by greeting customers within 30 seconds of entering and executing the GIVE 10. The only reasons the experience leader is permitted to leave the selling floor is to, accept shipment, use the restroom, drop a deposit, retrieve change, take a scheduled break.

What is the policy on securing the safe, front and back door? who should be notified immediately if any of the following are found unlocked? where is the only place employees are allowed to exit and enter the store?

The front gate, back door and safe should be checked upon entering and exiting the store. DM should be notified. Employees may only enter and exit the front door.

What merchandise in the store must be censored?

All merchandise!

When should an interim deposit be conducted and what is the proper policy for handling interim deposits?

only at high peak seasons, however they are not allowed in the safe.

What is prevention through service? when is it appropriate to contact mall security or the police?

prevention through service: if you observe a customer attempting to remove a sensor or conceal merchandise, approach the person and ask them if they need help finding anything. Security must only be called if you feel endangered.

What are the 4 auto fails?

-Dont have your keys on you -Leave back door open -Leave the safe open -Dont take the deposit in the morning

Have you read and fully understand all policies and procedures related to Loss Prevention in the following sections? What are the company's "Links to Shrink"?

-Give Ten Customer Service -Cover the Front Zone -Fitting Room Follow up -CashWrap Essentials -Daily Paperwork Routine -Shipment/Receiving Controls -Only Managers hold keys -Lock the Safe/Banking routine awarness

What do you do when receiving shipment and an extra box is delivered, a box is missing, a box is open or appears to have been tampered with?

Fill in overage or shortage box on your shipment form. Go to the receiving menu and hit shipment acknowledgement, and print shipment inquiry.

What does R.E.A.L stand for?

Relate- Relate to the Customer one on one Engage- Engage in conversation Activate- Build a sale Loyalty- Generate loyalty and credibility.

What is the company's employee discount policy? who is eligible to receive your discount? what is the accelerated discount policy?

-30% off -First 50's% -Ambassador 40% -Monthly 50% -Accelerated discount -Discounts only given at home store. -Returns only within 30 days at home store.

Describe the deposit routine and policies?

-Registers and safe must have been counted the night before and must be recounted the morning of, and should be logged into the cash control log. -Deposit must be taken every morning, failing to do so can cause for immediate termination. -Deposit bag must be filled and signed by the preparer. -At no point should the bag be left unattended.

When is it okay for a manager to leave the store unattended?

-Only when another key holding manager is present. -Only if their is a restroom emergency but store must be closed.

What is the Price of Shrink?

We lost: 1,711 units Shrink $ at cost: $7442 -1.38% of our total sales at cost 2015 shrink goal is: -1.35% The Aeropostale 2015 Shrink goal is: -1.45% Which means? We lost 5 units and $20 every day!

What happens if you have a bathroom emergency and you're the only one on the floor?

Ask any customers, if any, to step out of the store so you can close the store and attend to the emergency.

Name the 4 Values

Team Work Respect Integrity Compassion

For what reasons can you leave the front of the store?

1. Shipment, but you have to have a clear view of both the front and the back of the store. 2. Bathroom Emergency.

What is the significance of your management pass code?

Your management pass code carries the same significance as your store keys, your pass code should never be given to anyone.

Who must be present when the back door is open? when should the back door be used?

A keyholding manager must be present at all times when back door is opened. Only reasons the back door should be open is to accept shipment or to take out the trash. Management should never walk away while back door open.

Who should you call when you are over/short in excess of $10 or more or when a mistake has been made entering closing deposit?

Cash over/short hotline can be located on emergency quick ref card and DM should also be notified.

What is the correct procedure that must be followed if a customer or employee is injured in the store?

Customer accident from can be located under HR in Aero Store forms. Refer to phone numbers on Emergency card. DM should be notified.

What is the company's Fraternization and Discrimination policy?

Employees must demonstrate good judgement in their relationships with coworkers and supervisors and make sure those relationships do not negatively affect job performance.

What are the 10 points of Give 10?

Greet- Greeter creates excitement Connect- Everyone says hi Ask what size- Role models explain size Add on- Show your favorite item Size order- Merchandise is in size order Energy- Makes you want to be a part of the store team. Lasting Impression- Keep the cashwrap fast and friendly Email- Ask for email Thank you- Thank them Recommend- have fun and earn a recommendation. find it under Store Forms/ Operations/ Sales tools.

What are the company's dress code guidelines?

Must wear Aero clothes, or clothes with no visible brand on it. Must always be layered. Anyone failing to could be sent home.

When is it okay for a manager to ring his or her own sale?

Never! Only managers are allowed to ring up associates, associates or managers are not allowed to ring up friends or family.

During youre training did you review the company's Sexual Harrasment policy and do you fully understand the policy?

Sexual harrasment on the job can be any unwanted or uninvited behavior, words, gestures, threats or physical contact based on gender or sex that results un physical harm or causes a person to feel uncomfortable or threatened. Report to DM imminently.

Who is allowed to hold keys to the store? when are you allowed to give your keys to an employee?

Store managers, associate managers, assistant managers are the only members of management allowed with the exception of a sales lead when approved by RM and HR, at no point is a sales associate to be given the keys to the store.

When is the company's policy regarding the safe?

The is safe is to remain locked at ll times. The safe combination should never be given to an associate, no associates are allowed to stand over the manager or near the safe while it is opened. If you feel the safe combo has been compromised it is our responsibility as a manager to report it to the DM.

If a call is received requesting confidential info, whom should they be referred to?

Under no circumstances should any employee be speaking to anyone about confidential information. Refer them to Corporate.

What are Store goals?

Volume goal: $1,001,788 LY: $954, 084 Comp Goal: +5% LY: -9% Conversion Goal: 24.4% LY:22.4%