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Two departments in Frieda's company are fighting over scarce resources. To resolve the conflict, Frieda tries to develop strategies by comparing the conflict to a trivial fight between siblings to watch their respective favorite television shows. Which of the following strategies to creative problem solving has Frieda applied in this scenario?

Analogy method

Clara and Nathan have planned to merge their companies. They have met to put forth their respective proposals and the rationale behind the proposals. Also, both Clara and Nathan have made their interests and expectations from the merger obvious to each other. Which of the following stages of negotiation are Clara and Nathan in at present?

Clarification and justification

Which of the following statements is true of the cognitive strategy to stress management?

It influences our emotions and well-being.

Which of the following statements is true of procrastination?

It is usually associated with avoidance behavior.

Which of the following is true of attentive listening?

It occurs when you are genuinely interested in a speaker's point of view.

Which of the following is a benefit of oral communication?

It provides an automatic two-way exchange and makes immediate feedback possible.

Which of the following groups would be better able to manage cross-cultural differences?

Managers committed to accepting a diversity of backgrounds and perspectives

Which of the following is a drawback of oral communication?

Participants easily forget the major points that are made soon after a meeting concludes.

In which of the following steps of the Plan, Do, Check, and Act (PDCA) cycle are the potential solutions for problems defined and identified?

Plan

_____ is best described as the act of attributing one's own attitudes, characteristics, or shortcomings to others.

Projection

_____ is a term to describe the way we use space in communication.

Proxemics

Which of the following is a barrier to effective nonverbal communication?

Reliance on constant use of mobile devices during a conversation

Which of the following statements is true of trust?

Trust is situation-dependent, and it evolves over time.

Which of the following practices is best avoided in virtual negotiations?

Using computer jargons and acronyms to appear more professional and efficient

Groupthink, as a self-limiting team behavior, is more likely to occur when:

a team feels pressure to perform with the imminent approach of a deadline.

In the compromising strategy to resolve conflicts, a manager will:

agree to give up part of his or her goal and part of the relationship involved to reach an agreement.

Face-to-face communication is considered the richest form of communication because it:

allows for immediate, two-way feedback.

Harry is setting up his new office. He wants to make sure that the arrangement of his desk and chairs sends out an egalitarian message to the others in his office. For this to happen, he should:

arrange the chairs around his desk.

Self-directed teams have become a popular concept in business today because of the:

flattening of organizational structures.

In terms of organizational conflicts, differences between members of one group is an:

intragroup conflict

electric communication:

is effective for sending brief messages quickly to one or more persons.

Which of the following is true of electronic messages?

it can lose the emotional aspect of a message in both content & tone

In the context of a conversation, _____ refers to the practice of coming up with a bulletproof rebuttal during the time when another person speaks.

rehearsing

Nonverbal visual cues include:

smiles.

Having no hidden agenda and dealing with issues openly, in a timely manner, implies that the person sending the message is _____.

straightforward

Men can learn from women's managerial styles by:

using appropriate relationship building in the workplace.

Which of these "I" statements specifies the behavior(s) on which a stated assumption is based?

"Your facial expression suggests to me that I may not have made my point very clearly."

Which of the following refers to any distortion factor that blocks, disrupts, or distorts the message sent to the receiver, interfering with the communication process?

Noise

Which of the following is one of the five principles of collaborative decision making devised by David Straus?

Build consensus phase by phase.

Which of the following is a primary component of the Big Five personality model?

Emotional stability

Which of the following is concerned with recognizing that an issue involves an ethical question, making an ethical judgment, and actually acting ethically?

Ethical decision making

Which of the following is true of ethical decision making?

Ethics can present a different perspective and give a new dimension to organizational decision making.

Mark is the manager of the software testing team in Star Inc. He has a set of strong beliefs which leads to a biased outlook. Mark refuses to make an attempt to understand his team's point of view on most issues. He does not allow his team members to speak if they tend to dispute his cherished beliefs. Which of the following barriers to effective listening can be seen in the given scenario?

Fear of being influenced

Gary is negotiating the price of a tennis racquet with a seller. Which of the following statements best illustrates the use of recommendation as a verbal negotiation tactic?

If you lower the price, I can get my friend to buy one too.

Which of the following statements accurately describes the difference between arbitration and negotiation?

In arbitration, both parties agree to a settlement reached by a third party, whereas in negotiation the principal work is performed by the two parties themselves.

_____, a stage in creative problem solving, involves engaging in subconscious mental activity in which the mind combines unrelated thoughts in pursuit of a solution.

Incubation

Rosa's co-workers have often complained that it is difficult to work with her. This is mainly because Rosa is highly rigid in nature and intolerant toward others' opinions and ideas. In the context of the Big Five personality model, which of the following does Rosa best illustrate?

Low agreeableness

Which of the following dimensions of cross-cultural differences refers to the degree to which emphasis is placed on assertiveness, relationships, and quality of life?

Masculinity versus femininity

Which of the following statements is true of gender-based differences in communication styles?

Men use communication to assert their status and request action.

According to Hofstede's dimensions of cross-cultural differences, a country in which the emphasis is on group harmony and total involvement in decision making is likely to have:

a collectivist approach.

According to the SMART goal system, "A" stands for _____.

attainable

Ron guesses that Joe is about to talk of his recent vacation, minutes before Joe begins to speak. As a result, Ron's mind wanders off to consider other stuff and when his attention returns to what Joe is speaking, the latter seems to have gone on an unexpected track. In the given example, it is observed that Ron's listening is hindered most by:

boredom.

When achieving the goal takes precedence over maintaining relationships, the best strategy for conflict resolution is _____.

competing

_____, as a conflict management strategy, is the political equivalent of "win some, lose some" and is possible in a long-term relationship where there is time for give-and-take exchange.

compromise

Which of the following is a way of building relationships with diverse others?

Seeking opportunities to interact with a wide variety of peers

_____ is best described as the capacity for introspection and the ability to reconcile oneself as an individual separate from the environment and other individuals.

Self-awareness

Marie has the ability to manage her disruptive impulses; she is very conscientious, and has the ability to adapt to difficult situations. Which fundamental component of emotional intelligence does Marie exhibit?

Self-regulation

Which of the following actions should Lisa avoid when she communicates via e-mails at office?

She should directly mail her boss's superiors, if she has access to their personal e-mail address.

The residents of Yellowcard Avenue are collectively working to negotiate with a construction company to reduce the noise, mess, and traffic that have increased as a result of a building project in the neighborhood. Which of the following types of negotiation does this best illustrate?

Team-based negotiation

Which of the following statements is true of self-disclosure?

The Internet provides a forum for quick self-disclosure with individuals you don't know well.

Which of the following statements is true of low self-monitors?

They are not at all interested in what others think.

_____ is the barrier to effective communication that contradicts the concept of "multitasking."

Time

_____ is a feeling that we have too much to do and not enough time to do it.

Time famine

_____ is best described as one's faith or belief in the integrity or reliability of another person or thing.

Trust

Which of the following statements is true of nonverbal messages?

Trust improves when your nonverbal and verbal communication are in alignment.

Not all conflicts are manageable or worth the effort needed to resolve them. Sometimes the situation worsens because too much attention is paid to issues that are better left ignored. In order to manage conflict in such cases, it is ideal to:

decide whether to engage in the conflict in the first place.

When a message needs to be sent, a communicator _____ the message according to his or her own perceptions, experiences, and abilities.

encodes

General Mills, a leather manufacturing company, has developed an organizational system for analyzing situational and environmental factors to determine if the organization is meeting its set ethical standards. This process is known as a(n):

ethical audit.

Dominique feels that stress increases her enthusiasm levels and her productivity. In this case, Dominique experiences _____.

eustress

According to Hofstede's dimensions of cross-cultural differences, countries that encourage employees to work collaboratively and to be less assertive about their own personal needs are considered to be more:

feminine

Alexia is constantly criticized by her boss at work, particularly about her sense of dressing and hairstyle, and is also hurt by his racist comments. In this case, Alexia is subjected to _____.

harassment

Sophie is highly concerned about what others think of her. She is extremely careful about freely displaying her feelings and opinions in public. She tactfully adapts her responses and interactions to suit the situation and the audience. On the basis of the given information, we can conclude that Sophie would score:

high on self-monitoring.

If you know you have tendencies toward verbosity, you should avoid:

talking too much.

An "I" message consists of three parts: the specific behavior, the resulting feeling you experienced because of the behavior, and the _____.

tangible effect on you

A boss who says he or she likes your ideas while rolling his or her eyes would lead you to believe that he or she:

lacks confidence in your suggestions.

A diverse team will almost always have _____ than a homogeneous team.

more extensive external contacts

Lisa's team adheres to patterns of behavior where members feel free to constructively criticize each other. This is a typical characteristic of the _____ stage of team development.

norming

Angela noticed that the common areas in her apartment building were frequently messy and dirty, and she mentions to her friend, "The common areas in my apartment building are frequently messy and dirty." Which part of developing an assertive statement is highlighted in this statement?

perspective

Information overload, time, emotions, and use of slang are considered to be:

potential barriers to communication.

At the _____ level of Kohlberg's moral development theory, behaviors are guided by self-interest to obey the rules in order to avoid punishment.

preconventional

An unjustified negative attitude toward a person based on his/her membership in a particular group is:

prejudice.

Uncertainty avoidance:

reflects the degree of threat felt when facing ambiguity and risk.

Sara, a top-level manager, is usually preoccupied with immediate tasks and seldom has the time to give attention to individual employee concerns. Eric, her employee, is accustomed to this attitude of Sara. He does not bother to inform her about the difficulties he is facing in dealing with a new process. As a result, his productivity suffers. Eric behaves the way he does because he is convinced that even if he goes to Sara, his needs will be ignored. Sara's behavior best exemplifies:

selective expectation.

When Jamie's business was doing well he attributed the success to his leadership skills, creativity, and dedication. When the business started experiencing a fall in revenue, he blamed it on the declining economy and political instability. In this scenario, Jamie's behavior best illustrates:

self-serving bias.

In order to build a strong relationship with Alva, Sam realizes that he must make himself known to her by revealing personal information. To be effective with self-disclosure, Sam should:

speak openly and transparently without hidden agendas.

Paraverbal communication cues include:

voice volume.

In effective teams, it is ideal for the team leader to:

watch for nonverbal cues and changes in the group's dynamics.

Which of the following is true of active listening?

Active listening shows the speaker you are concerned.

_____ seek to remedy past discrimination by implementing proactive steps based on race or gender to prevent current or future discrimination.

Affirmative action programs

Mathew, a manager, tells one of his subordinates, Emily, that she is irresponsible and does not make valuable contributions to the team. Which form of communication has Mathew used in the given example?

Aggressive communication

The research team at a pharmaceutical company had to make a decision about a particular chemical drug. Since every member in the team was an expert in his or her field, the team had access to a large amount of information. With numerous inputs contributed from each expert member, it became difficult for the team to arrive at a feasible solution. Which of the following does this scenario best illustrate?

Analysis paralysis

Which of the following is NOT an effective practice when making decisions?

Considering one single alternative or solution throughout the process

Which of the following descriptions of the individual is an example of a primary dimension of diversity?

David has above average intelligence.

True Parts Inc., a supplier of automobile component parts, allows its customers a 60-day credit period. A leading automobile company demanded a 90-day credit period on all its purchases. The automobile company also made it clear to True Parts Inc. that if the credit period was not extended to 90 days, then it would find a different supplier for its component parts. Which of the following approaches to negotiation does this scenario best illustrate?

Distributive bargaining

Which of the following stress management strategies primarily involves engaging our ability to recall a special place or memory and invite the same positive feelings or sensations to return?

Guided imagery

Which of the following statements is true of a task force?

It allows management to allocate resources at will to various projects as the needs of the company change.

Which of the following will help minimize miscommunication with diverse others?

Using words that are inclusive rather than exclusive

In the course of preparing a project proposal, Barry selects his medium of communication on the basis of factors such as whether it allows for multiple cues ranging from combined visual and audio to limited visual. In this scenario, Barry is evaluating the _____ factor of his medium.

channel feedback

In the _____ stage of team development, members engage in behaviors such as defining the initial assignment, understanding the broad scope and objectives of a project as well as learning about the resources available to the team to complete the project.

forming

In case of a conflict, a third party should typically be brought in for mediation if:

one of the parties seems to be stubbornly refusing to compromise.

The larger the _____ area of the Johari Window, the more productive and mutually beneficial the interpersonal relationship is likely to be.

open

The more feedback we receive from others on their observations of our personalities and behaviors, the larger the _____ area of the Johari Window will become.

open

Striving for performance, visualizing the outcome, and allowing for setbacks are a few strategies for _____.

overcoming obstacles

Rhonda's voice was unsteady while she presented her ideas for a new advertising campaign during a team meeting. This made her teammates wonder if she was uncertain or nervous. The nonverbal communication component seen in Rhonda's speech falls under the category of _____.

para-language

The collaborating strategy for conflict resolution is:

the ultimate "win-win" strategy.