All 464 Quizzes

written content

According to research by Albert Mehrabian, which is NOT a way that information is communicated through face-to-face interaction?

e-mail

According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking

resource

Team building exercises and motivation techniques are tools used in _____ management

external

Which dependencies involve relationships between project and non-project activities?

Work Breakdown Structure (WBS)

Which document contains a deliverable-oriented grouping of the work involved in a project that defines the total scope of the project?

risk register

Which document contains results of various risk management processes; it is often displayed in a table or spreadsheet format?

status reports

Which document describes where the project stands at a specific point in time?

Project Charter

Which document recognizes the existence of a project and provides direction on the project's objectives and management?

Abraham Maslow

Which highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory?

project objective, high-level requirements, and time and cost goals

Which information is included in a business case?

cost forecasts

Which is an output of the process of controlling costs?

People lack estimating experience

Which is most likely to be a reason for inaccuracies in information technology cost estimates?

A unit of work should appear at only one place in the WBS

Which is recommended for the creation of a good WBS?

project stakeholder management

Which is the new knowledge area identified by the Project Management Institute?

External project stakeholders include the project's customers (if they are external to the organization).

Which is true about identifying stakeholders?

It is a dependency in which the "from" activity must be finished before the "to" activity can be finished

Which is true of a finish-to-finish dependency?

Project Scope Management

Which knowledge area involves defining and managing all the work required to complete the project successfully?

open item resolution

Which of the following is an output of the contract closure process?

Developing the project team

Which process involves building individual and group skills to enhance project performance?

identifying risks

Which process involves determining what risks are likely to affect a project and documenting the characteristics of each?

Prototyping

Which process involves developing a working replica of the system or some aspect of the system?

Benchmarking

Which process involves generating ideas by comparing specific project practices or product characteristics to those of other projects or products inside or outside the performing organization?

monitoring risk

Which process involves monitoring identified and residual risks, identifying new risks, carrying out risk response plans, and evaluating the effectiveness of risk strategies throughout the life of the project?

monitoring stakeholder engagement

Which process involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed?

performing qualitative risk analysis

Which process involves prioritizing risks based on their probability and impact of occurrence?

resource allocation

Which process involves selecting information technology projects and assigning resources?

Developing the project charter

Which process involves working with stakeholders to create the document that formally authorizes a project?

Cost budgeting

Which process results in a cost baseline as a main output?

teamwork

According to Lencioni, which quality is present in organizations that succeed?

Probability Matrix

A _____ is a tool used in risk management

Project Management Office

A _____ is an organizational group responsible for coordinating the project management function throughout an organization

RFQ

A document used to solicit quotes or bids from prospective suppliers is known as a(n) _____

issue log

A(n) _____ is a tool used to document, monitor, and track problems that need resolution

wiki

A(n) _____ is a website that enables anyone who accesses it to contribute or modify its content

stakeholder engagement plan

After identifying and analyzing stakeholders, the project manager and team should develop a(n) ______ to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.

sending appropriate documentation to potential sellers

After planning for procurement management, the next process involves ____

a corrective action

An IT company revises its process parameters in response to complaints from vendors that products were not ready on time. Which is this an example of?

They provide basic project management features

An attribute of low-end tools of project management software..

blogs

An example of pull communication is _____

voice mails

An example of push communication is _____

Call Phil in for a private meeting to appreciate his work

As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know he tends to be an introvert. Which communication method would Phil be most comfortable with?

Planning

Creating the WBS is a subprocess associated with which process in project scope management?

execution

During which phase must project teams address important considerations for managing information (and often end up updating business processes through improved communications)?

CPPC

From the buyer's perspective, the _____ is the least desirable among all contracts because the supplier has no incentive to decrease costs

sunk

Good Earth, a company manufacturing packaged food products, sets up its stores in Baltonia. However, a year later, the company closes the store down due to high operating costs. In such a scenario, the money spent in paying for the rent of the store in Baltonia would be an example of which costs?

revenues minus expenditures

How are profits best defined?

planning

Identifying risks is a subprocess of the _____ process of project risk management

CPIF

In a(n) _____ contract, the buyer pays the supplier for allowable performance costs along with a predetermined fee and an incentive bonus

bursts

In an AOA network diagram, what occurs when two or more activities follow a single node?

selected seller

In project procurement management, which is one of the main outputs of the conducting procurement process?

controlling procurements

In project procurement management, which process involves completion and settlement of each contract, including resolution of any open items?

conducting procurements

In project procurement management, which process involves obtaining seller responses, selecting sellers, and awarding contracts?

determining their dependencies

In project schedule management, what is the next step after defining project activities?

developing the schedule

In project schedule management, which process involves analyzing activity sequences, activity resource estimates, and activity duration estimates to create the project schedule?

Theory X

Managers who follow which theory assume that the average worker wants to be directed and prefers to avoid responsibility?

managing stakeholder engagement

One of the main outputs of the _____ process are change requests

esteem

Recognizing an employee as the "Star Performer of the Month" would be satisfying which need in Maslow's hierarchy?

n (n-1)/2

The formula to determine the number of communication channels is _____, where n is the number of people involved

cost budgeting

The main goal of which process is to produce a cost baseline for measuring project performance and project funding requirements?

identifying stakeholders

The main output of which process is the stakeholder register?

source selection

The process of choosing suppliers or sellers is known as _____

planning

The procurement statements of work are an output of the _____ process of project procurement management

high interest and high power

The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware.

resistant

The project team must take corrective action if stakeholders with high interest and high power are categorized as _____

10

Using the formula for calculating the number of communication channels, how many channels would five people require?

Corrective

What actions result in improvements in project performance?

achievement

What do people who seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile have a high need for?

Project management addresses specific, short-term goals whereas portfolio management focuses on long-term goals

What goal distinguishes project management and portfolio management?

Midrange tools are designed to handle larger projects than low-end tools

What is a difference between low-end and midrange tools of the project management software?

ballpark

What is a rough order of magnitude estimate also referred to as?

self-actualization

What is at the top of Maslow's hierarchy of needs?

the tendency for project scope to keep getting bigger and bigger

What is scope creep?

Collect the most likely, optimistic, and pessimistic estimates for the variables in the model

What is the first step in a Monte Carlo analysis?

determine the estimated costs and benefits for the life of the project and the products it produces

What is the first step in determining the NPV?

estimate the projected cost of completing the project

What is the purpose of a cost performance index (CPI)?

PMI

What organization provides certification as a Project Management Professional?

identifying stakeholders

What process involves determining everyone involved in the project or affected by it, and determining the best ways to manage relationships with them?

Program Manager

What role does the following: They provide leadership and direction for project managers heading the projects within a program

It is always a percentage

What statement is true regarding a return on investment or ROI?

free slack

What term is used for the amount of time an activity can be delayed without delaying the early start date of any immediately following activities?

TAT

What test presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story?

definitive

What type of estimate is used for making many purchasing decisions for which accurate estimates are required and for estimating final project costs?

When the net cumulative benefits equal the net cumulative costs

When does payback occur?

project charter

Where would a draft schedule for a project most likely be found?

risk mitigation

Which action involves reducing the impact of a risk event by reducing the probability of its occurrence?

Defining scope

Which action involves reviewing the project charter, requirements documents, and organizational process assets to create a scope statement, adding more information as requirements are developed and change requests are approved?

Monte Carlo

Which analysis technique simulates a model's outcome many times to provide a statistical distribution of the calculated results?

top down

Which approach for constructing a WBS involves refining the work into greater and greater levels of detail?

Mirroring

Which concept refers to matching certain behaviors of the other person?

finish-to-start

Which dependencies do AOA network diagrams use?

JAD

Which process uses highly organized and intensive workshops to bring together project stakeholders—the sponsor, users, business analysts, programmers, and so on—to jointly define and design information systems?

Project Communications Management

Which project management knowledge area primarily involves generating, collecting, disseminating, and storing project information?

Business Area Analysis

Which stage of information technology planning outlines business processes that are central to achieving strategic goals and helps determine which ones could most benefit from information technology?

An activity attribute provides more schedule-related information about each activity than an activity list

Which statement best describes the difference between an activity list and an activity attribute?

Deliverable

Which term describes a product produced as part of a project?

milestone

Which term is used for a significant event on a project that normally has no duration?

parametric

Which type of estimating uses project characteristics in a mathematical model to estimate project costs?

interpersonal

Which type of intelligence involves the capacity to understand the motivations, intentions and desires of others?

Contingency plans

_____ are predefined actions that the project team will take if an identified risk event occurs

Top Ten Risk Item Tracking

_____ is a qualitative risk analysis tool that maintains an awareness of risks throughout the life of a project in addition to identifying risks