Allied Health Assisstant: Healthcenter 21 Appointments
which of the following is an outpatient diagnostic test?
a blood test
routine appointment
a common visit and may involve a minor procedure performed by the physician
appointment book
a paper record of secluded visitors for a given practice or partitioner
pharmaceutical representative
also known as a detail person or drug rep, is authorized by a pharmaceutical company to introduce new drugs to physicians and to promote specific medicines.
referral
an authorization for a patient to receive specialized services from another practice
reminder methods
appointment cards, reminder notices, confirmation cards
rescheduling
changing an existing appointment for another day or time
alicia, an assistant, is preparing to call an outpatient facility to set up an appointment. in addition to the patient's name and contact information, what other patient information will she need to provide?
date of birth and reason for the test
scheduling system
divides time into designated intervals
stream scheduling
each patient has an individual appointment time, scheduled in intervals through the day, most common scheduling
sophia has been asked to schedule a hip replacement surgery for a patient. what type of hospitalization will this be?
elective
exceptions to routine appointments
emergency and acute illness
what should the assistant do when a patient stops at the front desk after an appointment?
exercise proper customer service and collect the required payment review the patient's chart to make sure it is complete check if the patient needs a follow-up visit
as an assistant, tj deals with many people who want to see the physician. how should he handle all of these people?
filter their requests
grouping
groups similar patients appointments into blocks
new patient
individual who has not received any professional services from the physician or another physician of the same specialty who belongs to the same group practice within the past 3 years.
salesperson
medical, surgical, and office supply people who make sales calls and unannounced visits to medical offices
how can an assistant determine if a person is a new patient?
new patients have never been seen, or they have not been seen in the past three years
dr. velasquez has been delayed at the hospital for another hour. how should the assistant respond?
notify all scheduled patients and give them the option to reschedule
which of the following is a key step in scheduling an appointment?
offer the patient choices of dates and times
diagnostic test
outpatient test 2 ways: radiology, laboratory -ex: x-ray, ultrasound, blood test
walk-ins
patients who want to see the physician without an appointment
unexpected visitors
people who arrive without and appointment -ex: walk-ins, community leaders, family members, pharmaceutical reps, salespersons, friends
consultation
physician having a patient form whom to seek guidance or the opinion of another physician
consultant
physician who is the recipient of the consultation is the consulting physician
elective hospitalization
preplanned, subject to choice by doctor or patient -schedule surgery before hospital admission
acute illness
rapid onset of unexpected sickness, infection, fever, moderate pain
which of the following tasks can be completed using practice-management software?
scheduling patients notating patient accounts billing and Insurance
wave scheduling
scheduling three patients at the same time to be seen in the order in which they arrive
what is a benefit of scheduling with practice-management software?
searching for available appointment times is made easy
emergency appointment
serious situation with a high fever, heavy breathing, severe pain, vomiting, diarrhea
modified wave scheduling
several patients are scheduled at the beginning of the hour and a single appointment every 10-20 minutes for the rest of the hour, patients are seen based on arrival or seriousness of illness
practice-management software
software that electronically manages medical office operations
open office hours
the facility is open at given hours of the day or evening, and the patients are told that they can come in at any time, no appointments
outpatient
the patient can test and go home the same day
inpatient
the patient is admitted to the hospital overnight
under what circumstance might a physician refer a patient to another physician for a consultation?
the physician would like a second opinion on patient care
what is the purpose of practice-management software?
to allow staff to complete tasks electronically
why should a new patient arrive 15-20 minutes prior to an appointment?
to complete new patient registration
a medical office assistant should always consult the office guidelines for preferred methods of scheduling.
true
medical office assistants are responsible for scheduling and canceling appointments.
true
double-booking
two patients are scheduled to come at the same time to see the same physician
emergency hospitalization
type of hospitalization that is not planned in advanced, required for urgent/life0threatening situation -schedule hospital admission before surgery
no-show
when a patient misses an appointment without calling
cancellation
when patient notify the office they cannot make it to their scheduled appointment