Allied Health Assisstant: Healthcenter 21 Appointments

which of the following is an outpatient diagnostic test?

a blood test

routine appointment

a common visit and may involve a minor procedure performed by the physician

appointment book

a paper record of secluded visitors for a given practice or partitioner

pharmaceutical representative

also known as a detail person or drug rep, is authorized by a pharmaceutical company to introduce new drugs to physicians and to promote specific medicines.

referral

an authorization for a patient to receive specialized services from another practice

reminder methods

appointment cards, reminder notices, confirmation cards

rescheduling

changing an existing appointment for another day or time

alicia, an assistant, is preparing to call an outpatient facility to set up an appointment. in addition to the patient's name and contact information, what other patient information will she need to provide?

date of birth and reason for the test

scheduling system

divides time into designated intervals

stream scheduling

each patient has an individual appointment time, scheduled in intervals through the day, most common scheduling

sophia has been asked to schedule a hip replacement surgery for a patient. what type of hospitalization will this be?

elective

exceptions to routine appointments

emergency and acute illness

what should the assistant do when a patient stops at the front desk after an appointment?

exercise proper customer service and collect the required payment review the patient's chart to make sure it is complete check if the patient needs a follow-up visit

as an assistant, tj deals with many people who want to see the physician. how should he handle all of these people?

filter their requests

grouping

groups similar patients appointments into blocks

new patient

individual who has not received any professional services from the physician or another physician of the same specialty who belongs to the same group practice within the past 3 years.

salesperson

medical, surgical, and office supply people who make sales calls and unannounced visits to medical offices

how can an assistant determine if a person is a new patient?

new patients have never been seen, or they have not been seen in the past three years

dr. velasquez has been delayed at the hospital for another hour. how should the assistant respond?

notify all scheduled patients and give them the option to reschedule

which of the following is a key step in scheduling an appointment?

offer the patient choices of dates and times

diagnostic test

outpatient test 2 ways: radiology, laboratory -ex: x-ray, ultrasound, blood test

walk-ins

patients who want to see the physician without an appointment

unexpected visitors

people who arrive without and appointment -ex: walk-ins, community leaders, family members, pharmaceutical reps, salespersons, friends

consultation

physician having a patient form whom to seek guidance or the opinion of another physician

consultant

physician who is the recipient of the consultation is the consulting physician

elective hospitalization

preplanned, subject to choice by doctor or patient -schedule surgery before hospital admission

acute illness

rapid onset of unexpected sickness, infection, fever, moderate pain

which of the following tasks can be completed using practice-management software?

scheduling patients notating patient accounts billing and Insurance

wave scheduling

scheduling three patients at the same time to be seen in the order in which they arrive

what is a benefit of scheduling with practice-management software?

searching for available appointment times is made easy

emergency appointment

serious situation with a high fever, heavy breathing, severe pain, vomiting, diarrhea

modified wave scheduling

several patients are scheduled at the beginning of the hour and a single appointment every 10-20 minutes for the rest of the hour, patients are seen based on arrival or seriousness of illness

practice-management software

software that electronically manages medical office operations

open office hours

the facility is open at given hours of the day or evening, and the patients are told that they can come in at any time, no appointments

outpatient

the patient can test and go home the same day

inpatient

the patient is admitted to the hospital overnight

under what circumstance might a physician refer a patient to another physician for a consultation?

the physician would like a second opinion on patient care

what is the purpose of practice-management software?

to allow staff to complete tasks electronically

why should a new patient arrive 15-20 minutes prior to an appointment?

to complete new patient registration

a medical office assistant should always consult the office guidelines for preferred methods of scheduling.

true

medical office assistants are responsible for scheduling and canceling appointments.

true

double-booking

two patients are scheduled to come at the same time to see the same physician

emergency hospitalization

type of hospitalization that is not planned in advanced, required for urgent/life0threatening situation -schedule hospital admission before surgery

no-show

when a patient misses an appointment without calling

cancellation

when patient notify the office they cannot make it to their scheduled appointment