BA 302 Chapter 8

Ariel was writing a paper at her laptop when the phone rang. She answered it but kept writing as she talked. It was a friend who needed an assignment that had been given last week. Ariel e-mailed her the assignment. A second e-mail just arrived from the friend, which said: "I said the assignment for Monday, this is Wednesday's." Ariel likely made the mistake because of the _________ in her communication situation A)Message B) Noise C) Sender D) Feedback

B) Noise

In China, as in the United States, direct eye contact is important in a communication situation. T or F

False

In a business e-mail, using a subject line is often unnecessary as it may create unrealistic expectations about the message content. T or F

False

Martin is the financial director of a small business. He recently read a memo from one department presenting a new idea for a product. During the discussion on the item afterward, Martin kept focusing on the cost of producing and marketing that product. The barrier facing Martin in this scenario is filtering. selective perception. emotional disconnects. semantics.

Filtering

Effective managers tend to use more information-rich channels. verbal channels. written channels. nonverbal channels.

Information-rich Channels

Which of the following statements about workplace gossip is accurate?

Politically motivated employees use the grapevine to disseminate self-promoting information in the organization.

Research indicates that communication ability is related to a manager's performance. T or F

True

Active listening involves

taking time to understand the points being made.