BA 324 exam 1
osborn-parnes creative problem solving process
1) Explore the Challenge 2) Generate Ideas 3) Implement Solutions
intimate zone
1-1.5 feet
listening steps
1. Control external and internal distractions.
4 steps planning virtual meetings
1. be sure everyone knows tech 2. distribute docs in advance and log on early 3. explain how to ask and answer questions 4. say your name before speaking
5 questions test to intercultural dilemmas
1. is the action legal 2.would you do it if you were on the opposite side? 3. can you rule out a better alternative 4. would a trusted advisor agree 5. would fam, friends, an employer approve?
Skills Job Seekers Should Offer 8
1. leadership 2. ability to work in a team 3. communication skills (written) 4. problem solving skills 5. strong work ethic 6. analytical/quantitative skills 7. technical skills 8. communication skills (verbal)
steps for dealing with conflict
1. listen to understand 2. understand other POV 3. show you care about relationship 4. look for common ground 5. invent new problem solving options 6. reach an agreement based on whats fair
5 steps of communication process
1. sender sends idea 2. sender codes idea 3. sender selects channel and transmits message 4. receiver decodes message 5. feedback and returns to sender
personal zone
1.5-4 feet
problem identification meetings
10 or fewer
public zone
12+
Revise microblogging messages rigorously to convey meaning in as few as _____ characters.
140
% for drafting
25%
% for prewriting
25%
review meeting decisions distribute minutes of meeting remind ppl of action items
3 steps for end of meeting
information reviews and presentations meetings
30 or fewer
social zone
4-12 feet
intensive problem solving groups
5 or fewer
networking time
5-7mins
% for revising
50%
Control paragraph length by striving for ________ or fewer lines.
8
what adaptive writing technique? NOT: your report was totally awesome! BUT: your report was well written
Be conversational but professional
what adaptive writing technique? NOT: you must review the figures quickly BUT: please review the figures quickly
Be corteous
requires crowd to evaluate and filter the ideas into a viable product or plan eg: lego challenged viewers to create a model of Wizard of Oz
Crowdstorming
Tools such as SAS that can help businesses make sense of large amounts of complex data.
Data visualization tools
what adaptive writing technique? NOT: we have created an account dashboard that we love BUT: your account dashboard gives you complete control
Develop the "you" view
what adaptive writing technique? NOT: out offive girls can do this for you BUT: our office workers can do this for you
Employ bais-free language
what adaptive writing technique? NOT: please contact me BUT: please e-mail me
Employ bias-free language
what adaptive writing technique? NOT: we can't ship until May 1 BUT: we can ship on May
Express ideas positively
At a business function designed to help people network and make contacts, you should plan to spend 15 to 20 minutes with each individual and then move on
F
If a business meeting is long and you are not directly involved, it is acceptable for you to perform minor grooming tasks such as combing your hair, applying lipstick, or clipping your fingernails—as long as you do it discreetly.
F
Shawna is your go-to colleague with all the answers, but she's on vacation. You need to ask her a quick question that you're sure she could answer—if you could just reach her. Because she has a smartphone connected to work e-mail, it's perfectly acceptable to give her a quick phone call.
F
You just returned to the office from a terrific lunch. Your spicy fish dish was tasty and enough for a second meal. Because everyone uses the office fridge to store food, it's appropriate to put it there so that you can warm it up for tomorrow's lunch.
F
prohibits payments to foreign officials for the purpose of obtaining or retaining businesses; applies only to US companies
Foreign corrupt practices act of 1977
A service such as Twitter that allows businesses to track what is being said about their brands and enables them to respond promptly to inquiries and comments.
Microblogging services
what adaptive writing technique? NOT: the remuneration is... BUT: the salary is....
Prefer plain language and familiar words
3x3 writing process
Prewriting, drafting, revising
individual members research and write their portions of the project report or presentation. phase 3
Revising
Even though you may be working on a team project together, you should not open the closed door of a coworker without knocking first.
T
You're enjoying your weekend when you receive an e-mail from your boss asking for information. It's not urgent, so the best plan is to respond early on Monday.
T
what to receivers think
WII.FM what's in it for me?
make "it was a hilarious animal video that went viral" concise
a hilarious animal video went viral
To do the right thing, ask these questions 5
a) Is the action legal? (b) Would you do it if you were on the opposite side? (c) Can you rule out a better alternative? (d) Would a trusted advisor agree? and (e) Would your family, friends, employer, or coworkers approve?
use _____ voice for directness, vigor, and clarity
active
use of ______ voice verbs for clear expression
active
we lost money
active
Thinking of the right words and the right tone that will win your audience's approval
adapting
how to disagree
agreeably
make "despite the fact that" concise
although
avoid _____ Expressions to improve written comm intercult
ambigious
The term ______ _______suggests looking for ways to shape the message from the receiver's, not the sender's, view.
audience benefits
A decision-making method in which the leader, boss, or manager listens to team members' ideas, but the final decision is his or hers.This method also requires a leader who is willing to make decisions.
authority rule with discussion
A decision-making method in which group members haggle, bargain, wheedle, and negotiate to reach a middle position, which often requires compromise.With this method, the opinions of the least knowledgeable members may cancel the opinions of the most knowledgeable
averaging
bypassing, lack of language skills, differing frames of reference, distractions
barriers that create misunderstanding
1. empowerment of the individual; everyone has a voice 2. unparalleled access to nearly unlimited info 3. transparency: ppl and orgs face scrutiny and pressure to behave 4. comps can collect productivity and behavioral data 5. unprecedented mobility 6. cloud-based data storage
benefits of mobile and social world
7 reasons why to form teams
better decisions, faster response, increased productivity, less resistance to change, greater buy-in, improved employee morale, reduced risk
The spontaneous contribution of ideas from members of a group; a popular method for generating ideas.
brainstorming
An idea-generating technique that involves writing out ideas rather than speaking them.
brainwriting
traditional company that operates out of a bulding rather than on the internet
brick-and-mortar commerce
Rescue ______ _______ (to investigate rather than to conduct an investigation and to analyze rather than to perform an analysis).
buried nouns
A verb that is needlessly converted to a wordy noun expression (for example, give consideration to instead of consider).
buried verbs
Technical expressions that have become fashionable and are often meant to impress rather than express. take out
buzzwords
A form of communication barrier that results from misunderstandings when individuals use words with unclear meanings.
bypassing
The medium (such as a computer, wireless network, smartphone, social network, letter, memorandum, report, announcement, picture, spoken word, fax, or Web page) over which a message travels.
channel
A group of related words that has a subject and verb and forms an independent simple sentence.
clause
The storing and accessing of data and software applications on remote servers. no longer need costly hardware
cloud computing
A dimension of culture that emphasizes membership in organizations, groups, and teams and that encourages acceptance of group values, duties, and decisions; common in high-context cultures.
collectivist
generate ideas
come up with many ideas to solve the problem, pick the most promising ideas
A sentence error that results when a writer joins two independent clauses with a comma.
comma splice
two clauses joined without proper punctuation
comma splice
job candidates with what skills stand out
communication
what skill is super important
communication
A dimension of culture that refers to the way individuals communicate with words.
communication style
before she applied for a job, jade prepared a resume
complex
one independent clause and one dependent clause
complex
when the entrepreneur saw the opportunity, she responded immediaetly
complex sentence
A sentence that contains two complete but unrelated thoughts joined by a conjunction, a semicolon, or a conjunctive adverb.
compound sentence
jade just graduated, and she applied for a job
compound sentence
the entrepreneur saw an opportunity, and she responded immediaetly
compound sentence
two independent clauses
compound sentence
when the entrepreneur saw the opportunity, she responded immediaetly; however, seh needed capital
compound-complex
before she applied for a job, Jade prepared a resume; in addition, she posted a linkedin profile
compound-complex sentence
two independent clauses and one dependent clause
compound-complex sentence
A decision-making method in which discussion continues until all team members have aired their opinions and, ultimately, agree.
concensus
improve: give consideration to
consider
A key dimension of culture that refers to the stimuli, environment, or ambience surrounding an event.
context
An informal tone that is appropriate for most business messages.
conversational
encourage accurate feedback to improve...
convos in intercult envi
A workplace framework that is more intricate, open, fluid, and interconnected than a corporate career ladder.
corporate lattice
1. proliferation of conspiracy theorists, radicals 2. critical reading and thinking skills required more than ever 3. transparency: privacy violations, spying, cyber stalking, id theft 4. without european style right to be forgotten, indiscretions follow individuals forever 5. relentless pursuit of productivity, big data 6. 2/7 availability 7. hacking and data breaches
costs of mobile and social world
The use of a polite tone that avoids rudeness and words that sound demanding or preachy.
courteous
The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker's message is fact, fiction, or opinion.
critical listening
Solicits contributions from strangers or friends to finance a project, cause, or business venture
crowdfunding
requesting that online crowd supply ideas or services. eg: waze app
crowdsourcing
the gov't and coprs increasingly contant with suppliers who can show "___ ____"
cultural readiness
______ is the complex system of values, traits, morals, and customs shared by a society.
culture
_______ combines the visible and invisible
culture
________ is dynamic
culture
_________ basis of self-identity and community
culture
_________ is learned
culture
__________ is inherently logical
culture
Translating a message from its symbol form into meaning.
decoding
A group of words with a subject and verb that depends for meaning on an independent clause; it cannot stand alone.
dependent clause
techniques for achieving intercultural competence
descriptiveness, nonjudgementalism, supportiveness
giving descriptive feedback instead of judgemental feedback
descriptiveness; technique for achieving intercultural competence
An attitude that involves the use of concrete and specific feedback.
despritiveness
A barrier to clear communication that occurs when a person's frame of reference (including education, experiences, culture, expectations, personality, and other elements) differs from that of others, causing individuals to disagree on perceptions.
differing frames of refernce
find time for everyone to meet use
digital calendars
Technology that supports team writing, including e-mail, instant messaging, texting, wikis, track changes, Web and telephone conferencing, and collaboration software such as Google Docs.
digital collaboration tools
e-mail, wiki, instant messaging, track changes and other tools, web and phone conferencing, google docs and colab software
digital collaboration tools
The trend of digital smart devices to become multifunctional, resulting in less need for separate electronic gadgets.
digital convergence
messages prepared for delivery using communication channels such as text, blog,s and social media networks
digital documents
A message that is generated, stored, processed, and transmitted electronically by computers using strings of positive and nonpositive binary code (0s and 1s).
digital message
A paragraph used to define, clarify, illustrate, or describe an idea. It begins with a topic sentence, followed by supporting sentences. _____ paragraph plan
direct
Organize the information using the _______ strategy (with the main idea first) when audiences will be pleased, mildly interested, or neutral.
direct
main sentence followed by supporting sentences (best for defining, classifying, and describing ideas)
direct planp
An organizational strategy that describes an order in which the main idea comes first, followed by details, an explanation, or evidence; used when the writer expects the reader to be pleased, mildly interested, or neutral.
direct strategy
The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message.
discriminative listening
wants to deal with companies that respect their values and reflect themselves. demand specialized G/S tailored to their needs
diverse consumers
they are better able to read trends and respond to diverse customers at home and abroad. more likely to see ops that a homogenous group would miss
diverse staff mems
better equipped to create products that markets require. come up with more creative and effective problem-solving techniques
diverse teams
3 benefits of workplace diversity
diverse teams, staff members, and consumers
_________ is a critical bottom line business strategy to improve employee relationshops and to increase productivity
diversity
companies that cultivate _________ suffer fewer discrimination lawsuits, fewer union clashes, and less govt srcunity
diversity
companies that have figured out the ___________ challenge have a competitive advantage
diversity
________ sentences by connecting the beginning of each new sentence with a word from the end of the previous sentence
dovetail
New hosts and hostesses learn about the theme park and its facilities. These facilities include telephones, food services, bathrooms, and attractions, as well as the location of offices. Knowledge of offices and the internal workings of the company is required of all staffers.
dovetailing
individual members research and write their portions of the project report or presentation. PHASE 2
drafting
research background, collect info. organize info. draft first version
drafting
when to express views for meeting
during the meeting not later
3 things digital age employers want
education, experience, hard skills, soft skills
define the main topic/purpose in the title, divide main topic into 3-5 major components, break major component into exclusive subpoints, use details illustrations and evidence subpoints
efficient outlining
accept blame to _____ intercult oral comm
ehance
follow up in writing to _____ intercult oral comm
ehnance
Business presentations that are projected from a laptop or tablet, or posted online; may include animation, sound effects, digital photos, video clips, and hyperlinks to Internet sites.
electronic presentations
Trying to see the world through another's eyes, being nonjudgmental and eager to seek common ground.
empathy
Converting the idea of a sender into words or gestures that will convey meaning.
encoding
listen without interrupting to _____ intercult oral comm
enhance
simile when appropriate to _____ intercult oral comm
enhance
Special software platforms that enable workers to collaborate, share information, and communicate privately within their organizations.
enterprise microblogging
broaden views, avoid reflex judgements, find alternatives, refuse business if options violate basic values, embrace transparency, resist legalistic strategies, dont rationalize shady decisions
ethical decision making across boarders
__________ refers to the belief that one's own culture is superior to all others and holds all truths; to overcome stereotypes and become more tolerant, we need to practice empathy.
ethnocentrism
message importance, amount and speed of feedback, need for permanent record, cost, degree of formality, confidentiality and sensitive, receiver's preference, receiver's technical expertise
factors that affect channel choice
communication climate, context & setting, background, experience, knowledge, mood, values, beliefs, culture
factors that shape understanding
work environment when graduate
fast-paced, competitive, and digital
Verbal and nonverbal responses of the receiver to a transmitted message.
feedback
Excess words such as there is/are or it is/was that fatten sentences
fillers
to emphasize the most important ideas by place it _____ or _____ in a simple sentence and by making it the ______ sentence
first, last, subject
Wordy expressions, usually involving prepositional phrases, that could be written more concisely.
flabby expression
Research that may include accessing digital sources, searching manually, investigating primary sources, and conducting scientific experiments.
formal research
access data electronicallt
formal research method
conduct scientific experiments
formal research method
investigate primary sources
formal research method
search manually
formal research method
type of writing for emploters
formal, thoughful, imformative
select members, become acquainted, build trust, form collaborative culture. get to know each other
forming
4 phases of team development
forming, storming, norming, performing
Everything a person sees and feels in the world is translated through that person's unique frame of reference, which is formed by a combination of experiences, education, culture, expectations, personality, and other elements.
frame of refernce
Another name for the direct method, which places the main idea first.
frontloading
stagnating or declining domestic markets
fuels gloablization
advancements in transportation and logistics
fuels globalization
favorable trade agreement and removal of trade barriers
fuels globalization
growing middle classes in emerging economies
fuels globalization
information and communication technology breakthroughs
fuels globalization
Invisible barrier of attitudes, prejudices, and so-called old boy networks blocking women from reaching important corporate positions.
glass ceiling
bans bribery of foreign officials
global treaty promoted by OECD 1999
polite words, giving sincere praise, respecting coworkers' space, rising above others' rudeness, taking the high road in conflict, and disagreeing agreeably.
good workplace behavior
Rules to follow during a meeting such as arriving on time, communicating openly, being supportive, listening carefully, participating fully, confronting conflict freely, silencing cell phones and other digital devices, and following an agenda.
ground rules
An organizational process that groups similar ideas in a message together.
grouping
Faulty decision-making processes by team members who are overly eager to agree with one another.
groupthink
technical expertise in your field
hard skills
he prefers a tablet, she prefers her laptop... fix
he prefers a tablet; she prefers her laptop he prefers a tablet; however, she prefers her laptop
he's addicted to social media he posts updates constantly: fix
he's addicted to social media, and he posts updates constantly
Members of ___-_____- cultures (e.g., Japan, China, and Arab countries) rely more on context, such as social setting and a person's history, status, and position to convey meaning.
high context
tend to be relational, collectivist, intuitive, and contemplative. leave much unsaid and transmit communication cues by posture, voice, inflection, gestures, and facial expression
high context cultures
japanese, arab, latin america, spanish, english
high context culutres
rely on nonverbal cues to the total picture to communicate; meaning are embedded at many sociocultural levels
high context culutres communication
Language that uses a formal vocabulary.
high level diction
avoid ______ to prevent misunderstanding in written intercult comm
humor
2 steps under explore the challenge
id challenge, gather info and clarify the problem
seek training, understand the value of differences, don't expect conformity, make fewer assumptions, build on similarities
improve communication among diverse workplace audiences
A clause that expresses a complete thought and can stand alone.
independent clause
A paragraph used to explain and persuade that starts with the supporting sentences and concludes with the topic sentence. _______ paragraph plan
indirect
Organize information using the )-______ strategy (with explanations preceding the main idea) for audiences that will be unwilling, displeased, or hostile.
indirect
supporting sentences, main sentences (for describing causes followed by effects)
indirect plan
An organizational strategy that describes placing the main idea later in a message, after the details, explanation, or evidence; used when the writer expects the reader to be uninterested, unwilling, displeased, or hostile.
indirect strategy
A dimension of culture that refers to an attitude of independence and freedom from control; common in low-context cultures.
individualsim
conduct an informal survery
informal business method
interview the target audience
informal business method
Techniques such as searching the company's files, talking with the boss, interviewing a target audience, and conducting an informal survey.
informal research
search company digital or other files
informal research method
talk with the boss
informal research method
employees who produce and consume info in workplace
information worker
Words such as very, actually, and really that can emphasize and strengthen meaning but that can sound unbusinesslike when overused.
intensifiers
use posture to show
interest
Secured local area networks within organizations.
intranets
4 things for planning a productive meeting
invite right ppl use digital calender for scheduling distribute agenda train participants on tech
A margin style in which lines are flush at both the left and right margins. dont use
justified
toyota's mgmt philosophy of continous improvement by engaged and empowered workers
kaizen
what phase takes the most time
key point
mind workers
knowledge and info workers
employees who get paird for their education and ability to learn
knowledge workera
_______ the main idea
label
The time when a communicator is waiting for a speaker's next idea.
lag time
Introductory words to a sentence. avoid in concise sentences
lead ins
culture characteristics
learned inherently logical dynamic basis of self indentity combines visible and invisible
A sentence that opposes the primary idea of a paragraph by suggesting a negative or contrasting thought; may precede or follow the topic sentence.
limiting sentence
Proceeding from Point A to Point B to Point C to arrive at a conclusion; common in low-context cultures.
linear logic
Become actively involved.
listening skill
ask calrifying questions
listening skill
avoid interrupting
listening skill
beware of potential gender differences
listening skill
capitalize on lag time
listening skill
identify important facts
listening skill
paraphrase to increase understanding
listening skill
separate facts from opinions
listening skill
take notes to ensure retention
listening skill
Members of _____-_____ cultures (e.g., North America, Scandinavia, and Germany) depend on words to express meaning.
low context
emphasize words, directness, and openness, people tend to be informal, impatient, and literal
low context cultures communication
italian french north american scandinavian grman siwss
low context culutres
Language that uses unprofessional vocabulary and slang. avoid use
low level diction
tend to be logial, linear and action oriented. favor explicit messages that they consider to be objective, professional, and efficient
low-context cultures
mobile technology business
m-commerce
The point at which minorities represent the majority of the U.S. population.
majority-minority crossover
start on time and introduce agenda, appoint secratary and recorder, encourage participation, confront conflict frankly, summarize along way
managing a meeting
Emphasize an idea _________by using underlining, italics, boldface, font changes, all caps, dashes, tabulation, and other devices.
mechanically
A type of communication that consists of short messages exchanged on social media networks such as Twitter, Facebook, and Tumblr.
microblogging
Language that uses a conversational vocabulary.
midlevel diction
A decision-making method in which a subcommittee investigates and makes a recommendation for action.This method is useful when the full group cannot get together to make a decision or when time is short.
minority
Software that enables smartphones and other mobile devices to run and accomplish a variety of tasks.
mobile apps
make "this is to let you know monday is a holiday" concise
monday is a holiday
Insulting and criticizing others
negative team behavior
blocking the ideas of others
negative team behavior
failing to stay on task
negative team behavior
making improper jokes and comments
negative team behavior
wasting the group's time
negative team behavior
withdrawing, failing to participate
negative team behavior
is the writing process linear?
no, recursive
Anything that interrupts or disturbs the transmission of a message in the communication process.
noise
An attitude that prevents defensive reactions from communicators.
nonjudgementalism
being tolerance, which helps prevent defensive reactions
nonjudgementalism, techniques for achieving intercultural competence
All unwritten and unspoken messages, both intentional and unintentional, including eye contact, facial expression, body movements, space, time, distance, and appearance.
nonverbal comm
appearances of business documents
nonverbal comm
eye contanct
nonverbal comm
facial expression
nonverbal comm
personal appearance
nonverbal comm
posture and gestures
nonverbal comm
space
nonverbal comm
territory
nonverbal comm
time
nonverbal comm
- Discuss alternatives - Evaluate outcomes - apply criteria - prioritize alternatives -checks agenda -no need for formal leadership
norming
make "at this point in time" concise
now
you need to _____ and _____ your professionalism online and off
nurture, safegaurd
A fluid, flexible, open workspace, often with breakout areas for impromptu meetings.
open office
Messages delivered orally including telephone calls, face-to-face conversations, in-person meetings, conferences, team addresses, seminars, workshops, training sessions, roundtables, and teleconferences.
oral communication
A writing technique that occurs when sentences in a paragraph stick together (cohere) and when one idea logically leads to the next.
paragrpah coherence
A writing technique that uses similar construction, such as researching, organizing, and writing to create balanced writing.
parallelism
use ________ to achieve balance
parallelism
what to do when listening to supervisors
paraphrase
use ______ voice to emphasize the action, no the doer
pasive
money was lost (by us)
passive
use ______voice verbs to de-emphasize the performer or be tactful
passive
Sentences in which the subject is acted upon, such as The message was posted by Shawn.
passive voice
A paragraph used to compare and contrast that begins with a limiting sentence that offers a contrasting or negative idea before delivering the topic sentence. ______ paragraph plan
pivoting
limiting sentences, main sentence, supporting sentences (for comparing and contrasting)
pivoting plan
make not trite" please do not hesitate
please
Language that creates goodwill and gives more options to receivers than negative language.
positive language
analyzing tasks and defining problems
positive team behavior
contributing info and ideas
positive team behavior
setting rules and abiding by them encouraging members to participate, synthesizing points of agreement
positive team behavior
showing interest and listening actively,
positive team behavior
synthesizing points of agreement
positive team behavior
A dimension of culture that refers to how people in different societies cope with inequality and how they relate to powerful individuals.
power distance
question your ________ to overcome communication obstacles
preconceptions
select alternatives, analyze effects, implement plan, manage project, may never be reached, rotunies established,
preforming
rigid attitude based on erroneous beliefs or preconceptions. negative
prejudice
analyze audience and purpose, anticipate audience and its reaction to message, adpat message to audience
prewriting
writing process 3 phase
prewriting, drafting, revising
to manage public perceptions, businesses need to be ...
proactive but also respond quickly and deftly within the social media when a crisis hits
use a ______ in one sentence to a noun in the previous sentence
pronoun
correct grammar, spelling, punctuation, format, mechanics
proofreading
mental representation based on characteristics that are flexible and open to new definitions
prototype
3 things to define business writing goals
purposeful, economical, audience oriented
___-___ margins provide more white speace and impove readibility
ragged right
majority, consensus, minority, averaging, authority rule with discussion
reaching group decisions
opinions must be backed by
reason and evidence
The individual for whom a message is intended.
receiver
improve: create a reduction in
reduce
fundamental job criteria
required major, course work, and GPA
edit for clarity, proofread, evaluate whether the message will accomplish goals
revising
improving content and sentence structure
revising
include only main ideas, chose descriptive but short words, personalize your message if possible, be prepared to draft several versions
revising for conciseness
A typeface that excludes the small features that appear at the ends of strokes in serif typefaces; a clean typeface that is widely used for headings, signs, and material where continuous reading is not required.
sans serif
a tool in the anticorruption battle; forbids off-the-book bribes
sarbanes-oxley act fo 2002
Protecting the image a person holds in his or her social networks.
saving face
implement the solution
select & strengthen soliution, plan how to bring your solution to life and implement
A typeface that has small features at the ends of strokes.
serif
long or short sentences
short
use __________ sentences and _______ paragtaphs to improve written intercultural communication
short short
jade just graduated
simple sentenc
one independent clause
simple sentence
For ________ messages, make a quick scratch list of topics; for more _______ messages, create an outline with a main topic and three to five major components.
simple, complex
Occurs when readers can browse a message quickly and grasp main ideas.lists
skim value
Scrap______ (snarky, lousy, bombed) and _______ (paradigm shift, incentivize).
slang, buzzwords
speak ____ and enunciate clearly to improve convos in intercult envi
slowly
Communicating in ______ _______, people tend to seek out those who are like them; whether users reach out across boundaries depends on whether they are outgoing or introverted.
social media
active listening
soft skills
appropriate nonverbal behavior
soft skills
communication and interpersonal abilitities
soft skills
efficient and productive teamwork
soft skills
oral and written communication skills
soft skills
proper business etiquette
soft skills
survey of employers confirms that _______ such as communication ability can tip the scales in favor of one job applicant over another
soft skills
Circling around a topic indirectly and looking at it from many tangential or divergent viewpoints; common in high-context cultures.
spiral logic
what adaptive writing technique? NOT: the warranty begins right away BUT: the warranty starts wroking for you immediately
spotlight audience benefits
what to do at begining of meeting
start on time and introduce agenda
oversimplified behavioral pattern applied uncritically to groups. negative
stereotype
identify problems, collect and share info, establish decision criteria, prioritize goals. produces conflict. good leader step in to set limits and control chaos
storming
An organizational process that places a message in a purposeful sequence that helps the reader understand relationships and accept the writer's views.
strategizing
Emphasize an idea ______ by giving it the spotlight. Use vivid words, label it, make it the sentence subject, place it first or last, and remove competing ideas.
stylistically .
A sentence that illustrates, explains, or strengthens the primary idea of a paragraph.
supporting senteces
An attitude that requires us to support others positively with head nods, eye contact, facial expressions, and physical proximity.
supportiveness
encouraging others with head nods, eye contact, and facial expressions
supportiveness; techniques for achieving intercultural competence
pressure placed on any member who argues against the group's mutual beliefs, self-censorship of thoughts that stray from the group's agreement, collective efforts to rationalize, and an unquestioned belief in the group's moral authority
symptoms of group think
teams usually work together to brainstorm and work out their procedures and assignments. phase 1
team prewriting
talent shortage where
tech and science
A communication technology tool allowing one or more people in a work area to use an enhanced speakerphone to confer with others by telephone.
teleconfrencing
make not trite: thank you in advance
thank you
A dimension of culture that refers to the value individuals place on time.
time orientation
observe ____ and _____ to impove intercult written comm
title and rank
A desirable attitude in achieving intercultural proficiency; being open-minded.
tolerance
Reflects the feeling that people receive upon hearing or reading a message; conveyed largely by the words used.
tone
when should you meet
topic demands rich medium, important, requires an exchange of ideas.
A sentence that reveals the primary idea in a paragraph and usually, not always, appears first.
topic sentence
stagnating or declining domestic markets fuels, favorable trade agreements and removal of trade barriers, growing middle classes in emerging economies, advancements in trans and logostics, info and communication tech breakthroughs
trends fueling globalization
A stale expression that writers have used over the years.
trite business phrases
motivational and virtual meetings
unlimited
words to use sparingly
very, definitely, quite, totally
A nontraditional mobile and decentralized workspace.
virtual office
emphasize important words by using ____ and ______ words
vivid and specific
Emphatic words that help readers picture ideas clearly.
vivid words
a technology that allows callers to communicate using a broadband Internet connection, thus eliminating long-distance and local telephone charges.
voice over Internet protocol (VoIP)
Technology that enables users to create documents, enter data, compose and send e-mails, browse the Web, and control the notebooks, laptops, and desktops by voice.
voice recognition
fitbit, google glass, apple watch, and other accessories that prefomr a variety of tasks and that can sync with other smart electronics
wearable devices
The second generation of Web applications and online services that use two-way, multidirectional, read-write communication, and, most prominently, include social media networks.
web 2.0
add headings, include bulleted or numbered lists, use short sentences, write short para, effective margins
white space
A website that allows multiple users to create, revise, and edit their own documents as well as contribute ideas to others.
wiki
An Internet or intranet site that allows multiple users to collaboratively create and edit digital files and media.
wiki
what must you be willing to do in todays workplace
willing to learn continually
career sifter, threshold skill, the price of admission
wiritng
_________ positive and negative, can travel instantly at the speed of a few mouse clicks.
word of mouth
digital workplace
work enviroment shaped by mobile devices, mobile apps, social media, superfast broadband and wireless access, and other tech that allow workers to share info, work from remote locations, and be more productive in and away from the office
what is used as deciding factor between candidates
writing
what is a hard skill example
writing proficency
ticket to work or out the door
writing skills
what is career stepping stone
writing skills
5 skills for top hire choices
writing, critical thinking, problem solving, self motivation, team skills
students consistently ranked themselves as prepared in areas in which employers did not... which skills
written and oral commmunication and critical thinking
can communication skills be learned
yes
