BA 324 exam 1

osborn-parnes creative problem solving process

1) Explore the Challenge 2) Generate Ideas 3) Implement Solutions

intimate zone

1-1.5 feet

listening steps

1. Control external and internal distractions.

4 steps planning virtual meetings

1. be sure everyone knows tech 2. distribute docs in advance and log on early 3. explain how to ask and answer questions 4. say your name before speaking

5 questions test to intercultural dilemmas

1. is the action legal 2.would you do it if you were on the opposite side? 3. can you rule out a better alternative 4. would a trusted advisor agree 5. would fam, friends, an employer approve?

Skills Job Seekers Should Offer 8

1. leadership 2. ability to work in a team 3. communication skills (written) 4. problem solving skills 5. strong work ethic 6. analytical/quantitative skills 7. technical skills 8. communication skills (verbal)

steps for dealing with conflict

1. listen to understand 2. understand other POV 3. show you care about relationship 4. look for common ground 5. invent new problem solving options 6. reach an agreement based on whats fair

5 steps of communication process

1. sender sends idea 2. sender codes idea 3. sender selects channel and transmits message 4. receiver decodes message 5. feedback and returns to sender

personal zone

1.5-4 feet

problem identification meetings

10 or fewer

public zone

12+

Revise microblogging messages rigorously to convey meaning in as few as _____ characters.

140

% for drafting

25%

% for prewriting

25%

review meeting decisions distribute minutes of meeting remind ppl of action items

3 steps for end of meeting

information reviews and presentations meetings

30 or fewer

social zone

4-12 feet

intensive problem solving groups

5 or fewer

networking time

5-7mins

% for revising

50%

Control paragraph length by striving for ________ or fewer lines.

8

what adaptive writing technique? NOT: your report was totally awesome! BUT: your report was well written

Be conversational but professional

what adaptive writing technique? NOT: you must review the figures quickly BUT: please review the figures quickly

Be corteous

requires crowd to evaluate and filter the ideas into a viable product or plan eg: lego challenged viewers to create a model of Wizard of Oz

Crowdstorming

Tools such as SAS that can help businesses make sense of large amounts of complex data.

Data visualization tools

what adaptive writing technique? NOT: we have created an account dashboard that we love BUT: your account dashboard gives you complete control

Develop the "you" view

what adaptive writing technique? NOT: out offive girls can do this for you BUT: our office workers can do this for you

Employ bais-free language

what adaptive writing technique? NOT: please contact me BUT: please e-mail me

Employ bias-free language

what adaptive writing technique? NOT: we can't ship until May 1 BUT: we can ship on May

Express ideas positively

At a business function designed to help people network and make contacts, you should plan to spend 15 to 20 minutes with each individual and then move on

F

If a business meeting is long and you are not directly involved, it is acceptable for you to perform minor grooming tasks such as combing your hair, applying lipstick, or clipping your fingernails—as long as you do it discreetly.

F

Shawna is your go-to colleague with all the answers, but she's on vacation. You need to ask her a quick question that you're sure she could answer—if you could just reach her. Because she has a smartphone connected to work e-mail, it's perfectly acceptable to give her a quick phone call.

F

You just returned to the office from a terrific lunch. Your spicy fish dish was tasty and enough for a second meal. Because everyone uses the office fridge to store food, it's appropriate to put it there so that you can warm it up for tomorrow's lunch.

F

prohibits payments to foreign officials for the purpose of obtaining or retaining businesses; applies only to US companies

Foreign corrupt practices act of 1977

A service such as Twitter that allows businesses to track what is being said about their brands and enables them to respond promptly to inquiries and comments.

Microblogging services

what adaptive writing technique? NOT: the remuneration is... BUT: the salary is....

Prefer plain language and familiar words

3x3 writing process

Prewriting, drafting, revising

individual members research and write their portions of the project report or presentation. phase 3

Revising

Even though you may be working on a team project together, you should not open the closed door of a coworker without knocking first.

T

You're enjoying your weekend when you receive an e-mail from your boss asking for information. It's not urgent, so the best plan is to respond early on Monday.

T

what to receivers think

WII.FM what's in it for me?

make "it was a hilarious animal video that went viral" concise

a hilarious animal video went viral

To do the right thing, ask these questions 5

a) Is the action legal? (b) Would you do it if you were on the opposite side? (c) Can you rule out a better alternative? (d) Would a trusted advisor agree? and (e) Would your family, friends, employer, or coworkers approve?

use _____ voice for directness, vigor, and clarity

active

use of ______ voice verbs for clear expression

active

we lost money

active

Thinking of the right words and the right tone that will win your audience's approval

adapting

how to disagree

agreeably

make "despite the fact that" concise

although

avoid _____ Expressions to improve written comm intercult

ambigious

The term ______ _______suggests looking for ways to shape the message from the receiver's, not the sender's, view.

audience benefits

A decision-making method in which the leader, boss, or manager listens to team members' ideas, but the final decision is his or hers.This method also requires a leader who is willing to make decisions.

authority rule with discussion

A decision-making method in which group members haggle, bargain, wheedle, and negotiate to reach a middle position, which often requires compromise.With this method, the opinions of the least knowledgeable members may cancel the opinions of the most knowledgeable

averaging

bypassing, lack of language skills, differing frames of reference, distractions

barriers that create misunderstanding

1. empowerment of the individual; everyone has a voice 2. unparalleled access to nearly unlimited info 3. transparency: ppl and orgs face scrutiny and pressure to behave 4. comps can collect productivity and behavioral data 5. unprecedented mobility 6. cloud-based data storage

benefits of mobile and social world

7 reasons why to form teams

better decisions, faster response, increased productivity, less resistance to change, greater buy-in, improved employee morale, reduced risk

The spontaneous contribution of ideas from members of a group; a popular method for generating ideas.

brainstorming

An idea-generating technique that involves writing out ideas rather than speaking them.

brainwriting

traditional company that operates out of a bulding rather than on the internet

brick-and-mortar commerce

Rescue ______ _______ (to investigate rather than to conduct an investigation and to analyze rather than to perform an analysis).

buried nouns

A verb that is needlessly converted to a wordy noun expression (for example, give consideration to instead of consider).

buried verbs

Technical expressions that have become fashionable and are often meant to impress rather than express. take out

buzzwords

A form of communication barrier that results from misunderstandings when individuals use words with unclear meanings.

bypassing

The medium (such as a computer, wireless network, smartphone, social network, letter, memorandum, report, announcement, picture, spoken word, fax, or Web page) over which a message travels.

channel

A group of related words that has a subject and verb and forms an independent simple sentence.

clause

The storing and accessing of data and software applications on remote servers. no longer need costly hardware

cloud computing

A dimension of culture that emphasizes membership in organizations, groups, and teams and that encourages acceptance of group values, duties, and decisions; common in high-context cultures.

collectivist

generate ideas

come up with many ideas to solve the problem, pick the most promising ideas

A sentence error that results when a writer joins two independent clauses with a comma.

comma splice

two clauses joined without proper punctuation

comma splice

job candidates with what skills stand out

communication

what skill is super important

communication

A dimension of culture that refers to the way individuals communicate with words.

communication style

before she applied for a job, jade prepared a resume

complex

one independent clause and one dependent clause

complex

when the entrepreneur saw the opportunity, she responded immediaetly

complex sentence

A sentence that contains two complete but unrelated thoughts joined by a conjunction, a semicolon, or a conjunctive adverb.

compound sentence

jade just graduated, and she applied for a job

compound sentence

the entrepreneur saw an opportunity, and she responded immediaetly

compound sentence

two independent clauses

compound sentence

when the entrepreneur saw the opportunity, she responded immediaetly; however, seh needed capital

compound-complex

before she applied for a job, Jade prepared a resume; in addition, she posted a linkedin profile

compound-complex sentence

two independent clauses and one dependent clause

compound-complex sentence

A decision-making method in which discussion continues until all team members have aired their opinions and, ultimately, agree.

concensus

improve: give consideration to

consider

A key dimension of culture that refers to the stimuli, environment, or ambience surrounding an event.

context

An informal tone that is appropriate for most business messages.

conversational

encourage accurate feedback to improve...

convos in intercult envi

A workplace framework that is more intricate, open, fluid, and interconnected than a corporate career ladder.

corporate lattice

1. proliferation of conspiracy theorists, radicals 2. critical reading and thinking skills required more than ever 3. transparency: privacy violations, spying, cyber stalking, id theft 4. without european style right to be forgotten, indiscretions follow individuals forever 5. relentless pursuit of productivity, big data 6. 2/7 availability 7. hacking and data breaches

costs of mobile and social world

The use of a polite tone that avoids rudeness and words that sound demanding or preachy.

courteous

The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker's message is fact, fiction, or opinion.

critical listening

Solicits contributions from strangers or friends to finance a project, cause, or business venture

crowdfunding

requesting that online crowd supply ideas or services. eg: waze app

crowdsourcing

the gov't and coprs increasingly contant with suppliers who can show "___ ____"

cultural readiness

______ is the complex system of values, traits, morals, and customs shared by a society.

culture

_______ combines the visible and invisible

culture

________ is dynamic

culture

_________ basis of self-identity and community

culture

_________ is learned

culture

__________ is inherently logical

culture

Translating a message from its symbol form into meaning.

decoding

A group of words with a subject and verb that depends for meaning on an independent clause; it cannot stand alone.

dependent clause

techniques for achieving intercultural competence

descriptiveness, nonjudgementalism, supportiveness

giving descriptive feedback instead of judgemental feedback

descriptiveness; technique for achieving intercultural competence

An attitude that involves the use of concrete and specific feedback.

despritiveness

A barrier to clear communication that occurs when a person's frame of reference (including education, experiences, culture, expectations, personality, and other elements) differs from that of others, causing individuals to disagree on perceptions.

differing frames of refernce

find time for everyone to meet use

digital calendars

Technology that supports team writing, including e-mail, instant messaging, texting, wikis, track changes, Web and telephone conferencing, and collaboration software such as Google Docs.

digital collaboration tools

e-mail, wiki, instant messaging, track changes and other tools, web and phone conferencing, google docs and colab software

digital collaboration tools

The trend of digital smart devices to become multifunctional, resulting in less need for separate electronic gadgets.

digital convergence

messages prepared for delivery using communication channels such as text, blog,s and social media networks

digital documents

A message that is generated, stored, processed, and transmitted electronically by computers using strings of positive and nonpositive binary code (0s and 1s).

digital message

A paragraph used to define, clarify, illustrate, or describe an idea. It begins with a topic sentence, followed by supporting sentences. _____ paragraph plan

direct

Organize the information using the _______ strategy (with the main idea first) when audiences will be pleased, mildly interested, or neutral.

direct

main sentence followed by supporting sentences (best for defining, classifying, and describing ideas)

direct planp

An organizational strategy that describes an order in which the main idea comes first, followed by details, an explanation, or evidence; used when the writer expects the reader to be pleased, mildly interested, or neutral.

direct strategy

The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message.

discriminative listening

wants to deal with companies that respect their values and reflect themselves. demand specialized G/S tailored to their needs

diverse consumers

they are better able to read trends and respond to diverse customers at home and abroad. more likely to see ops that a homogenous group would miss

diverse staff mems

better equipped to create products that markets require. come up with more creative and effective problem-solving techniques

diverse teams

3 benefits of workplace diversity

diverse teams, staff members, and consumers

_________ is a critical bottom line business strategy to improve employee relationshops and to increase productivity

diversity

companies that cultivate _________ suffer fewer discrimination lawsuits, fewer union clashes, and less govt srcunity

diversity

companies that have figured out the ___________ challenge have a competitive advantage

diversity

________ sentences by connecting the beginning of each new sentence with a word from the end of the previous sentence

dovetail

New hosts and hostesses learn about the theme park and its facilities. These facilities include telephones, food services, bathrooms, and attractions, as well as the location of offices. Knowledge of offices and the internal workings of the company is required of all staffers.

dovetailing

individual members research and write their portions of the project report or presentation. PHASE 2

drafting

research background, collect info. organize info. draft first version

drafting

when to express views for meeting

during the meeting not later

3 things digital age employers want

education, experience, hard skills, soft skills

define the main topic/purpose in the title, divide main topic into 3-5 major components, break major component into exclusive subpoints, use details illustrations and evidence subpoints

efficient outlining

accept blame to _____ intercult oral comm

ehance

follow up in writing to _____ intercult oral comm

ehnance

Business presentations that are projected from a laptop or tablet, or posted online; may include animation, sound effects, digital photos, video clips, and hyperlinks to Internet sites.

electronic presentations

Trying to see the world through another's eyes, being nonjudgmental and eager to seek common ground.

empathy

Converting the idea of a sender into words or gestures that will convey meaning.

encoding

listen without interrupting to _____ intercult oral comm

enhance

simile when appropriate to _____ intercult oral comm

enhance

Special software platforms that enable workers to collaborate, share information, and communicate privately within their organizations.

enterprise microblogging

broaden views, avoid reflex judgements, find alternatives, refuse business if options violate basic values, embrace transparency, resist legalistic strategies, dont rationalize shady decisions

ethical decision making across boarders

__________ refers to the belief that one's own culture is superior to all others and holds all truths; to overcome stereotypes and become more tolerant, we need to practice empathy.

ethnocentrism

message importance, amount and speed of feedback, need for permanent record, cost, degree of formality, confidentiality and sensitive, receiver's preference, receiver's technical expertise

factors that affect channel choice

communication climate, context & setting, background, experience, knowledge, mood, values, beliefs, culture

factors that shape understanding

work environment when graduate

fast-paced, competitive, and digital

Verbal and nonverbal responses of the receiver to a transmitted message.

feedback

Excess words such as there is/are or it is/was that fatten sentences

fillers

to emphasize the most important ideas by place it _____ or _____ in a simple sentence and by making it the ______ sentence

first, last, subject

Wordy expressions, usually involving prepositional phrases, that could be written more concisely.

flabby expression

Research that may include accessing digital sources, searching manually, investigating primary sources, and conducting scientific experiments.

formal research

access data electronicallt

formal research method

conduct scientific experiments

formal research method

investigate primary sources

formal research method

search manually

formal research method

type of writing for emploters

formal, thoughful, imformative

select members, become acquainted, build trust, form collaborative culture. get to know each other

forming

4 phases of team development

forming, storming, norming, performing

Everything a person sees and feels in the world is translated through that person's unique frame of reference, which is formed by a combination of experiences, education, culture, expectations, personality, and other elements.

frame of refernce

Another name for the direct method, which places the main idea first.

frontloading

stagnating or declining domestic markets

fuels gloablization

advancements in transportation and logistics

fuels globalization

favorable trade agreement and removal of trade barriers

fuels globalization

growing middle classes in emerging economies

fuels globalization

information and communication technology breakthroughs

fuels globalization

Invisible barrier of attitudes, prejudices, and so-called old boy networks blocking women from reaching important corporate positions.

glass ceiling

bans bribery of foreign officials

global treaty promoted by OECD 1999

polite words, giving sincere praise, respecting coworkers' space, rising above others' rudeness, taking the high road in conflict, and disagreeing agreeably.

good workplace behavior

Rules to follow during a meeting such as arriving on time, communicating openly, being supportive, listening carefully, participating fully, confronting conflict freely, silencing cell phones and other digital devices, and following an agenda.

ground rules

An organizational process that groups similar ideas in a message together.

grouping

Faulty decision-making processes by team members who are overly eager to agree with one another.

groupthink

technical expertise in your field

hard skills

he prefers a tablet, she prefers her laptop... fix

he prefers a tablet; she prefers her laptop he prefers a tablet; however, she prefers her laptop

he's addicted to social media he posts updates constantly: fix

he's addicted to social media, and he posts updates constantly

Members of ___-_____- cultures (e.g., Japan, China, and Arab countries) rely more on context, such as social setting and a person's history, status, and position to convey meaning.

high context

tend to be relational, collectivist, intuitive, and contemplative. leave much unsaid and transmit communication cues by posture, voice, inflection, gestures, and facial expression

high context cultures

japanese, arab, latin america, spanish, english

high context culutres

rely on nonverbal cues to the total picture to communicate; meaning are embedded at many sociocultural levels

high context culutres communication

Language that uses a formal vocabulary.

high level diction

avoid ______ to prevent misunderstanding in written intercult comm

humor

2 steps under explore the challenge

id challenge, gather info and clarify the problem

seek training, understand the value of differences, don't expect conformity, make fewer assumptions, build on similarities

improve communication among diverse workplace audiences

A clause that expresses a complete thought and can stand alone.

independent clause

A paragraph used to explain and persuade that starts with the supporting sentences and concludes with the topic sentence. _______ paragraph plan

indirect

Organize information using the )-______ strategy (with explanations preceding the main idea) for audiences that will be unwilling, displeased, or hostile.

indirect

supporting sentences, main sentences (for describing causes followed by effects)

indirect plan

An organizational strategy that describes placing the main idea later in a message, after the details, explanation, or evidence; used when the writer expects the reader to be uninterested, unwilling, displeased, or hostile.

indirect strategy

A dimension of culture that refers to an attitude of independence and freedom from control; common in low-context cultures.

individualsim

conduct an informal survery

informal business method

interview the target audience

informal business method

Techniques such as searching the company's files, talking with the boss, interviewing a target audience, and conducting an informal survey.

informal research

search company digital or other files

informal research method

talk with the boss

informal research method

employees who produce and consume info in workplace

information worker

Words such as very, actually, and really that can emphasize and strengthen meaning but that can sound unbusinesslike when overused.

intensifiers

use posture to show

interest

Secured local area networks within organizations.

intranets

4 things for planning a productive meeting

invite right ppl use digital calender for scheduling distribute agenda train participants on tech

A margin style in which lines are flush at both the left and right margins. dont use

justified

toyota's mgmt philosophy of continous improvement by engaged and empowered workers

kaizen

what phase takes the most time

key point

mind workers

knowledge and info workers

employees who get paird for their education and ability to learn

knowledge workera

_______ the main idea

label

The time when a communicator is waiting for a speaker's next idea.

lag time

Introductory words to a sentence. avoid in concise sentences

lead ins

culture characteristics

learned inherently logical dynamic basis of self indentity combines visible and invisible

A sentence that opposes the primary idea of a paragraph by suggesting a negative or contrasting thought; may precede or follow the topic sentence.

limiting sentence

Proceeding from Point A to Point B to Point C to arrive at a conclusion; common in low-context cultures.

linear logic

Become actively involved.

listening skill

ask calrifying questions

listening skill

avoid interrupting

listening skill

beware of potential gender differences

listening skill

capitalize on lag time

listening skill

identify important facts

listening skill

paraphrase to increase understanding

listening skill

separate facts from opinions

listening skill

take notes to ensure retention

listening skill

Members of _____-_____ cultures (e.g., North America, Scandinavia, and Germany) depend on words to express meaning.

low context

emphasize words, directness, and openness, people tend to be informal, impatient, and literal

low context cultures communication

italian french north american scandinavian grman siwss

low context culutres

Language that uses unprofessional vocabulary and slang. avoid use

low level diction

tend to be logial, linear and action oriented. favor explicit messages that they consider to be objective, professional, and efficient

low-context cultures

mobile technology business

m-commerce

The point at which minorities represent the majority of the U.S. population.

majority-minority crossover

start on time and introduce agenda, appoint secratary and recorder, encourage participation, confront conflict frankly, summarize along way

managing a meeting

Emphasize an idea _________by using underlining, italics, boldface, font changes, all caps, dashes, tabulation, and other devices.

mechanically

A type of communication that consists of short messages exchanged on social media networks such as Twitter, Facebook, and Tumblr.

microblogging

Language that uses a conversational vocabulary.

midlevel diction

A decision-making method in which a subcommittee investigates and makes a recommendation for action.This method is useful when the full group cannot get together to make a decision or when time is short.

minority

Software that enables smartphones and other mobile devices to run and accomplish a variety of tasks.

mobile apps

make "this is to let you know monday is a holiday" concise

monday is a holiday

Insulting and criticizing others

negative team behavior

blocking the ideas of others

negative team behavior

failing to stay on task

negative team behavior

making improper jokes and comments

negative team behavior

wasting the group's time

negative team behavior

withdrawing, failing to participate

negative team behavior

is the writing process linear?

no, recursive

Anything that interrupts or disturbs the transmission of a message in the communication process.

noise

An attitude that prevents defensive reactions from communicators.

nonjudgementalism

being tolerance, which helps prevent defensive reactions

nonjudgementalism, techniques for achieving intercultural competence

All unwritten and unspoken messages, both intentional and unintentional, including eye contact, facial expression, body movements, space, time, distance, and appearance.

nonverbal comm

appearances of business documents

nonverbal comm

eye contanct

nonverbal comm

facial expression

nonverbal comm

personal appearance

nonverbal comm

posture and gestures

nonverbal comm

space

nonverbal comm

territory

nonverbal comm

time

nonverbal comm

- Discuss alternatives - Evaluate outcomes - apply criteria - prioritize alternatives -checks agenda -no need for formal leadership

norming

make "at this point in time" concise

now

you need to _____ and _____ your professionalism online and off

nurture, safegaurd

A fluid, flexible, open workspace, often with breakout areas for impromptu meetings.

open office

Messages delivered orally including telephone calls, face-to-face conversations, in-person meetings, conferences, team addresses, seminars, workshops, training sessions, roundtables, and teleconferences.

oral communication

A writing technique that occurs when sentences in a paragraph stick together (cohere) and when one idea logically leads to the next.

paragrpah coherence

A writing technique that uses similar construction, such as researching, organizing, and writing to create balanced writing.

parallelism

use ________ to achieve balance

parallelism

what to do when listening to supervisors

paraphrase

use ______ voice to emphasize the action, no the doer

pasive

money was lost (by us)

passive

use ______voice verbs to de-emphasize the performer or be tactful

passive

Sentences in which the subject is acted upon, such as The message was posted by Shawn.

passive voice

A paragraph used to compare and contrast that begins with a limiting sentence that offers a contrasting or negative idea before delivering the topic sentence. ______ paragraph plan

pivoting

limiting sentences, main sentence, supporting sentences (for comparing and contrasting)

pivoting plan

make not trite" please do not hesitate

please

Language that creates goodwill and gives more options to receivers than negative language.

positive language

analyzing tasks and defining problems

positive team behavior

contributing info and ideas

positive team behavior

setting rules and abiding by them encouraging members to participate, synthesizing points of agreement

positive team behavior

showing interest and listening actively,

positive team behavior

synthesizing points of agreement

positive team behavior

A dimension of culture that refers to how people in different societies cope with inequality and how they relate to powerful individuals.

power distance

question your ________ to overcome communication obstacles

preconceptions

select alternatives, analyze effects, implement plan, manage project, may never be reached, rotunies established,

preforming

rigid attitude based on erroneous beliefs or preconceptions. negative

prejudice

analyze audience and purpose, anticipate audience and its reaction to message, adpat message to audience

prewriting

writing process 3 phase

prewriting, drafting, revising

to manage public perceptions, businesses need to be ...

proactive but also respond quickly and deftly within the social media when a crisis hits

use a ______ in one sentence to a noun in the previous sentence

pronoun

correct grammar, spelling, punctuation, format, mechanics

proofreading

mental representation based on characteristics that are flexible and open to new definitions

prototype

3 things to define business writing goals

purposeful, economical, audience oriented

___-___ margins provide more white speace and impove readibility

ragged right

majority, consensus, minority, averaging, authority rule with discussion

reaching group decisions

opinions must be backed by

reason and evidence

The individual for whom a message is intended.

receiver

improve: create a reduction in

reduce

fundamental job criteria

required major, course work, and GPA

edit for clarity, proofread, evaluate whether the message will accomplish goals

revising

improving content and sentence structure

revising

include only main ideas, chose descriptive but short words, personalize your message if possible, be prepared to draft several versions

revising for conciseness

A typeface that excludes the small features that appear at the ends of strokes in serif typefaces; a clean typeface that is widely used for headings, signs, and material where continuous reading is not required.

sans serif

a tool in the anticorruption battle; forbids off-the-book bribes

sarbanes-oxley act fo 2002

Protecting the image a person holds in his or her social networks.

saving face

implement the solution

select & strengthen soliution, plan how to bring your solution to life and implement

A typeface that has small features at the ends of strokes.

serif

long or short sentences

short

use __________ sentences and _______ paragtaphs to improve written intercultural communication

short short

jade just graduated

simple sentenc

one independent clause

simple sentence

For ________ messages, make a quick scratch list of topics; for more _______ messages, create an outline with a main topic and three to five major components.

simple, complex

Occurs when readers can browse a message quickly and grasp main ideas.lists

skim value

Scrap______ (snarky, lousy, bombed) and _______ (paradigm shift, incentivize).

slang, buzzwords

speak ____ and enunciate clearly to improve convos in intercult envi

slowly

Communicating in ______ _______, people tend to seek out those who are like them; whether users reach out across boundaries depends on whether they are outgoing or introverted.

social media

active listening

soft skills

appropriate nonverbal behavior

soft skills

communication and interpersonal abilitities

soft skills

efficient and productive teamwork

soft skills

oral and written communication skills

soft skills

proper business etiquette

soft skills

survey of employers confirms that _______ such as communication ability can tip the scales in favor of one job applicant over another

soft skills

Circling around a topic indirectly and looking at it from many tangential or divergent viewpoints; common in high-context cultures.

spiral logic

what adaptive writing technique? NOT: the warranty begins right away BUT: the warranty starts wroking for you immediately

spotlight audience benefits

what to do at begining of meeting

start on time and introduce agenda

oversimplified behavioral pattern applied uncritically to groups. negative

stereotype

identify problems, collect and share info, establish decision criteria, prioritize goals. produces conflict. good leader step in to set limits and control chaos

storming

An organizational process that places a message in a purposeful sequence that helps the reader understand relationships and accept the writer's views.

strategizing

Emphasize an idea ______ by giving it the spotlight. Use vivid words, label it, make it the sentence subject, place it first or last, and remove competing ideas.

stylistically .

A sentence that illustrates, explains, or strengthens the primary idea of a paragraph.

supporting senteces

An attitude that requires us to support others positively with head nods, eye contact, facial expressions, and physical proximity.

supportiveness

encouraging others with head nods, eye contact, and facial expressions

supportiveness; techniques for achieving intercultural competence

pressure placed on any member who argues against the group's mutual beliefs, self-censorship of thoughts that stray from the group's agreement, collective efforts to rationalize, and an unquestioned belief in the group's moral authority

symptoms of group think

teams usually work together to brainstorm and work out their procedures and assignments. phase 1

team prewriting

talent shortage where

tech and science

A communication technology tool allowing one or more people in a work area to use an enhanced speakerphone to confer with others by telephone.

teleconfrencing

make not trite: thank you in advance

thank you

A dimension of culture that refers to the value individuals place on time.

time orientation

observe ____ and _____ to impove intercult written comm

title and rank

A desirable attitude in achieving intercultural proficiency; being open-minded.

tolerance

Reflects the feeling that people receive upon hearing or reading a message; conveyed largely by the words used.

tone

when should you meet

topic demands rich medium, important, requires an exchange of ideas.

A sentence that reveals the primary idea in a paragraph and usually, not always, appears first.

topic sentence

stagnating or declining domestic markets fuels, favorable trade agreements and removal of trade barriers, growing middle classes in emerging economies, advancements in trans and logostics, info and communication tech breakthroughs

trends fueling globalization

A stale expression that writers have used over the years.

trite business phrases

motivational and virtual meetings

unlimited

words to use sparingly

very, definitely, quite, totally

A nontraditional mobile and decentralized workspace.

virtual office

emphasize important words by using ____ and ______ words

vivid and specific

Emphatic words that help readers picture ideas clearly.

vivid words

a technology that allows callers to communicate using a broadband Internet connection, thus eliminating long-distance and local telephone charges.

voice over Internet protocol (VoIP)

Technology that enables users to create documents, enter data, compose and send e-mails, browse the Web, and control the notebooks, laptops, and desktops by voice.

voice recognition

fitbit, google glass, apple watch, and other accessories that prefomr a variety of tasks and that can sync with other smart electronics

wearable devices

The second generation of Web applications and online services that use two-way, multidirectional, read-write communication, and, most prominently, include social media networks.

web 2.0

add headings, include bulleted or numbered lists, use short sentences, write short para, effective margins

white space

A website that allows multiple users to create, revise, and edit their own documents as well as contribute ideas to others.

wiki

An Internet or intranet site that allows multiple users to collaboratively create and edit digital files and media.

wiki

what must you be willing to do in todays workplace

willing to learn continually

career sifter, threshold skill, the price of admission

wiritng

_________ positive and negative, can travel instantly at the speed of a few mouse clicks.

word of mouth

digital workplace

work enviroment shaped by mobile devices, mobile apps, social media, superfast broadband and wireless access, and other tech that allow workers to share info, work from remote locations, and be more productive in and away from the office

what is used as deciding factor between candidates

writing

what is a hard skill example

writing proficency

ticket to work or out the door

writing skills

what is career stepping stone

writing skills

5 skills for top hire choices

writing, critical thinking, problem solving, self motivation, team skills

students consistently ranked themselves as prepared in areas in which employers did not... which skills

written and oral commmunication and critical thinking

can communication skills be learned

yes