BA215 Study Guide 2

Memos are necessary for important internal messages A.) that are too long for e-mail B.) that meet all of these criteria C.) that demand formality D.) that inform employees who don't may not have access to e-mail

B

Select the correct statement about polishing and proofreading your resume A.) Seek the help of a resume writing service for a resume that will stand out in a competitive job market B.) Because it's probably the most important message you'll ever write, your resume must be perfect C.) Use as many headings as possible to make your resume easier to read D.) Use wordy phrases and complex words as often as possible to make your resume look longer and more important.

B

To make your business messages more readable, you can do which of the following? A.) Add footnotes B.) Incorporate numbered and bulleted lists C.) Eliminate white space D.) Include a bibliography at the end

B

What is the best advice for receiving telephone calls professionally? A.) Use No at the beginning of a sentence when needed to get your point across clearly. B.) When answering your telephone, identify yourself immediately. C.) To come across as helpful as possible when taking a message, guarantee that the caller's call will be returned. D.) When answering the phone for someone else, be completely honest about where the person is and when he or she will return.

B

Which of the following is a goal of business writing? A) To impress your reader B) To keep your writing short and simple C) To maintain a formal tone by using indirect, pompous language D) All of these are goals of business writing

B

Which of the following is the best advice regarding non-verbal messages during your presentation? A.) Don't worry about your appearance because your words are what really matters B.) Be enthusiastic and let your body show it C.) Try to look serious the entire time to maintain your credibility D.) Stay behind the podium for the most confident, professional look

B

Which organizational pattern uses the five W's and an H (who, when, where, why, and how)? A.) Chronology B.) Journalistic C.) Best case/worst case D.) Topic/function/conventional grouping

B

The actual proposal section of a proposal must A.) describe the credentials and expertise of the project leaders. B.) identify the resources you will use, including computer facilities. C.) tell what you propose to do and how it will benefit the reader. D.) All of these choices

C

The day of his important job interview has finally arrived, and Shingo wants to make sure tat everything goes smoothly as he travels to his interview. What would you tell Shingo to do? A.) If something unexpected happens that will cause him to be late, don't waste more time by calling the employer; just get to the interview as quickly as possible. B.) Use a lot of cologne to cover up any possible offensive odors. C.) Give himself plenty of time to groom and dress.

C

The executive summary of a business plan A.) can be as long as needed to get your message across B.) should be written first to get your thoughts in order C.) can be combined with the mission statement D.) All of these statements about a business plan's executive summary are correct.

C

The most important part of an e-mail message is A) conclusion B) opening greeting C) subject line D) body

C

What is a disadvantage of text messaging? A.) Text messaging is an indiscreet way of communication. B.) Using text messaging on the job lowers productivity. C.) Employees using free consumer-grade instant messaging systems might reveal privileged information and company records. D.) Texting is a relatively high-cost substitute for voice calls.

C

What is the most common type of hiring/placement interviews? A.) Stress interviews B.) Online interviews C.) One-on-one interviews D.) Panel interviews

C

You are asked on a job application why you left your previous position. What is the best response to this question? A.) Confidential B.) For personal reasons C.) To accept a position with more responsibility D.) Didn't get along with coworkers

C

For a job candidate, the job interview is an opportunity to A.) convince the employer of his or her potential and expand on information in his or her resume B.) find out more about the job and whether it suits his or her career goals C.) learn more about the company to decide whether he or she would fit into the company culture. D.) All of these choices

D

How do organizations use social media? A.) To create internal networking she's accessible only by employee B.) To crowdsource customer for new product ideas and other suggestions C.) To match dispersed employees and their skills. D.) Organizations use social media for all these purposes.

D

If an interviewer asks Why do you want to work for us?, you should A.) briefly summarize problems at your current job that require you to change employers B.) explain that as a recent graduate you want to work for any company that needs a person with your skills and background C.) simply tell the truth about your reason for seeking this job; for example, you are unemployed, you just graduated, you need better benefits, or you have bills to pay. D.) show that you understand the company and its culture

D

In today's digital age, what are the primary tools for hunting for a job? A.) Job boards and search engines B.) Social networks C.) Mobile devices D.) Personal networking and referrals

D

Most job seekers start looking for a position A.) in the classified section of the local newspaper. B.) on social networking sites C) in the hidden job market D) in the open job market

D

What is the most important part of preparing for a presentation? A.) Selecting appropriate attire B.) Preparing professional PowerPoint slides C.) Selecting your delivery style D.) Deciding what you want to accomplish

D

A resume should always be one page in length. True or False

False

Desktop computers remain hugely popular in today's workplace. TRUE or FALSE

False

During an interview it is appropriate to talk negatively about previous employers since doing so will show that you are honest. TRUE or FALSE

False

If you don't understand a question, just answer it the best you can. Asking for a question to be repeated or clarified will make it look as if you weren't listening. TRUE or FALSE

False

Important is an example of an effective, attention getting subject line. TRUE or FALSE

False

It is safer and better to proofread on your computer screen than to proofread from a printed copy because you will catch more errors this way and be able to correct them immediately. TRUE or FALSE

False

Most experts who have had a lot of practice can prepare a perfect document on the first try. TRUE or FALSE

False

The primary goal of business writing is to impress your reader. TRUE or FLASE

False

Today's advanced spell checkers are capable of identifying all spelling errors. TRUE or FALSE

False

Type your name at the bottom of an e-mail message only when you are writing to someone you don't know. TRUE or FALSE

False

Well-prepared candidates have rehearsed success stories that they can use to sell their strengths during an interview. TRUE or FLASE

False

A company has decided to interview several candidates for the same position at the same time to judge their leadership skills. This is an example of group interview. TRUE OR FALSE

True

An oral presentation that incorporates visual aids is more likely to be understood and retained than one lacking visual enhancement. TRUE or FALSE

True

For best results, proofread the final copy of your report three times. TRUE or FALSE

True

A chronological resume style would be best for which of the following candidates? A.) Jessica advance to manager position B) C) Griffin, who has held five different positions with four different companies over the past three years D) Huseyin, who is afraid he will appear overqualified for the target position

A

Because it is the most remembered part of a speech, spend sufficient time making the _______as effective as possible. A.) Conclusion B.) Introduction C.) PowerPoint slide show D.) Body

A

Building rapport means speakers A)Something come with the audience B) form a bond with the audience C) use the most high-tech visual aids D) dress in their most professional business attire

A

Chatham Industries would like to provide live tech support to its customers. What is the best communication channel for doing this? A.) Instant messaging B.) E-mail C.) Blog D.) Podcast

A

The body of a cover message should A.) promote the candidate's qualifications and strengths B.) motivate action C.) ask for an interview D.) tell the reader how you learned of the position

A

Which of the following does an employer try to do during the job interview? A) See what motivates the candidate B) Decide whether you will fit into the organization C) Become good friends with the job candidate D) Frighten the job candidate

A

Which of the following is an e-mail etiquette rule? A.) All of these are e-mail etiquette rules. B.) Avoid writing in ALL CAPS. C.) Obtain approval before forwarding any e-mail message D.) Soften the tone by including a friendly greeting and closing.

A

Which of the following statements about numbered and bulleted lists is most accurate? A.) Make the items in a numbered list parallel. B.) Add end punctuation to all items in a numbered or bulleted lists. C.) In a numbered or bulleted list, capitalize the first word only if the listed item is a complete sentence. D.) Use a bulleted list when the sequence of items is important.

A

The "hidden" job market

Accounts for up to 80 percent of all positions available at any given time

What is an advantage of concise business messages? A.) Concise message are easier to read B.)? C.)? D.) All of the above

All of Above