ba350 ch 10 exam 2
In a ________ team, the manager's job becomes more about managing outside the team. A) technical B) self-managed C) problem-solving D) task E) virtual
b
Leadership is especially important in ________, in which different teams coordinate their efforts to produce a desired outcome. A) technical teams B) self-managed teams C) problem-solving teams D) management teams E) multi-team systems
e
Which of the following is most likely to increase team efficacy? A) providing measurable goals B) helping the team achieve small successes C) improving the reflexivity of the team D) ensuring that team goals are challenging E) reducing the number of members on a team
b
Coasting on the group effort is termed ________. A) emotional labor B) cognitive dissonance C) social loafing D) positivity offset E) self-concordance
c
People scoring high on ________ are valuable in teams because they're good at backing up fellow team members and at sensing when that support is truly needed. A) conscientiousness B) positivity C) emotional stability D) agreeableness E) openness to experience
a
When teams are under acute stress, they are particularly likely to have ________. A) inaccurate mental models B) high team efficacy C) goal congruence D) a self-serving bias E) high reflexivity
a
According to studies, when team members share an accurate mental model they ________. A) have an indifferent attitude toward their work B) have frequent interactions C) face acute stress D) work independently E) display increased social loafing tendencies
b
Which of the following helps explain the current popularity of teams? Teams ________. A) are easier to manage B) better utilize employee talents C) are less expensive D) promote socialization and cohesion E) increase the speed of decision making
b
Which of the following is not one of the key components of effective teams? A) team efficacy B) large size C) adequate resources D) member flexibility E) leadership and structure
b
With reference to the team effectiveness model, which of the following is one of the key components of an effective team, included under the category of contextual factors? A) team efficacy B) climate of trust C) common purpose D) social loafing E) specific goals
b
Eva is not getting the results she needs from her data base administration team. She believes that this problem is occurring because the administration team is a virtual team. Which of the following is one of the things that Eva should do to create an effective virtual team? A) Conduct training for improving interpersonal skills. B) Allow more independence among members. C) Monitor progress of the team closely. D) Include peer evaluation in the appraisal system. E) Avoid publicizing team successes company-wide.
c
Evidence shows that teams that switch from a competitive to a cooperative system do not immediately ________. A) make poor decisions B) make rushed decisions C) share information D) have conflicts E) distrust each other
c
Which of the following types of teams allows for collaboration between team members who are physically dispersed? A) problem-solving teams B) self-managed teams C) task teams D) virtual teams E) command teams
d
________ results in a level of performance that is greater than the sum of the individual inputs. A) Synergy B) Positive affect C) Emotional labor D) Cognitive dissonance E) Emotional dissonance
a
As compared to individual work, teamwork ________. A) involves fewer meetings B) takes more time C) needs less resources D) decreases communication demands E) decreases the need for conflict management
b
Diversity of members includes all of the following except ________. A) age B) sex C) marital status D) race E) educational level
c
Self-managed teams typically consist of ________ employees. A) two to four B) four to eight C) ten to fifteen D) twenty to thirty E) forty to fifty
c
Teams that are composed of people who score high on ________ are more creative and innovative. A) emotional stability B) agreeableness C) openness to experience D) extraversion E) conscientiousness
c
Which of the following teams are more likely to be made up of employees from about the same hierarchical level but different work areas? A) problem-solving B) self-managed C) cross-functional D) task E) rapid action
c
Which type of conflict is almost always dysfunctional? A) task conflict B) efficacy conflict C) relationship conflict D) resource conflict E) goal conflict
c
________ teams are an effective way to allow people from diverse areas within an organization to exchange information, develop new ideas and solve problems, and coordinate complex projects. A) Self-managed B) Problem-solving C) Cross-functional D) Task E) Command
c
Janice is your director of sales. Since her team members are located in Europe, Asia, and North America, she has decided to use instant messaging to tie her team members together in order to develop a marketing strategy for a new product line. This is an example of a ________ team. A) problem-solving B) self-managed C) cross-functional D) virtual E) task-resolution
d
) Diversity is an asset for teams where tasks ________. A) require a variety of viewpoints B) are simple C) involve emotional labor D) are highly technical E) required for completing the work are highly interdependent
a
Exercises that help individuals become team players include workshops on ________. A) negotiation B) individualism C) goal setting D) event planning E) recruiting
a
You are vice-president of a division of a large, multi-national company that makes electronic equipment for consumers and the military. Your company has several teams and there are several managers managing those teams. Joan, your director of accounting, has created a team of seven employees from the accounts payable department who meet for three hours a week to discuss ways of improving quality, efficiency and the work environment. This is an example of a ________ team. A) problem-solving B) self-managed C) cross-functional D) virtual E) task-resolution
a
Not only is a climate of trust important within a team but so is ________. A) that teams have complete trust in their supervisor B) that trust levels are balanced in favor of the hardest working individuals C) that trust levels are symmetrical and balanced between team members D) that team members trust one another but are suspicious of the supervisor E) that teams form a coalition against other teams within the organization.
c
) A team consists of employees from the same department who meet for a few hours each week to discuss ways of improving the work environment but they do not have the authority to unilaterally implement any of their suggestions. This is most likely to be a ________ team. A) cross-functional B) virtual C) self-managed D) problem-solving E) task
d
Effective teams have confidence in themselves and believe they can succeed. This confidence is called ________. A) social facilitation B) goal congruence C) social loafing D) team efficacy E) self-serving bias
d
Teams that consist of team members that score ________ are more likely to perform poorly. A) high on conscientiousness B) high on openness to experience C) high on emotional stability D) low on extraversion E) low on agreeableness
e
Effective teams begin their work by ________. A) allocating roles to team members according to their personalities and preferences B) analyzing the team's mission C) developing a climate of trust among team members D) developing team efficacy E) discussing individual goals
b
After a successful 20 year career as a rock band, and 10 years apart, Laski United has reunited for a tour. Their lead singer, Chuck Corcoran, has returned to the band after a fairly successful solo album. In this scenario, Laski United could be most likely classified as a ________. A) work group B) work team C) problem-solving team D) cross-functional team E) self-managed team
a
Amohalko Consulting is an independent consulting firm specializing in offering financial advice to companies in need. Amohalko operates in an independent contractor fashion, providing name recognition to consultants as well as basic needs such as office space and computers but nothing much past that. Amohalko Consulting has been losing business over the last three quarters and the average stay of a consultant is less than one year. Most likely, Amahalko Consulting is suffering from which problem? A) inadequate resources B) poor Leadership C) flawed structure D) climate of mistrust E) poor reward system
a
Myriam has been a standout team member at Amohalka Consulting for several years. She is always the first person to train new colleagues, share information, help resolve team conflicts, and master new and modern skills. Clearly, Myriam also does what in the organization? A) makes individual contributions B) seeks promotions and pay raises C) has a low level of trust in her teammates abilities D) both A and C E) both B and C
a
According to the team effectiveness model, which of the following is a process variable that influences effectiveness of a team? A) leadership and structure B) team efficacy C) member flexibility D) performance evaluation and reward systems E) abilities of members
b
Araceli is a team member in a large corporation. She never speaks in team meetings because she has seen members talk behind each other's back after the meetings. Members are constantly monitoring the other members' work, looking for mistakes to point out in a meeting. According to the information provided, which contextual factor is most likely hindering the success of Araceli's team? A) adequate resources B) climate of trust C) team structure D) performance evaluations E) leadership
b
Jack, your director of manufacturing, has created a team of eleven employees from quality control. Jack gives the team members the responsibility of planning and scheduling their own work, and making operating decisions. Also, members of this team evaluate each other's performance. This is an example of a ________ team. A) problem-solving B) self-managed C) cross-functional D) virtual E) task-resolution
b
Laski United is a rock group that has been around for 5 years and have just had their first #1 hit. This band would be best described as a ________. A) work group B) work team C) problem-solving team D) cross-functional team E) self-managed team
b
The Boeing Company created a team made up of employees from production, planning, quality control, tooling, design engineering, and information systems to automate shims on the company's C-17 program. This team is most likely to be an example of a ________ team. A) command B) cross-functional C) self-managed D) problem-solving E) task
b
Which of the following is true of teams? A) A team consists of two or more people who work independently, with distinct goals and strategies. B) A team works over some time period to accomplish common goals related to some task-oriented purpose. C) Groups are formed with a specific purpose in mind, while teams do not have a specific goal. D) The members of a team operate relatively independently of each other, and other members are not essential to their accomplishment of goals. E) Interactions among members within teams are more personal and informal than interactions between people in groups.
b
Which of the following statements best defines a work group? A) A work group's performance is generally greater than the sum of its inputs from individual members. B) A work group interacts primarily to share information, rather than to engage in work that requires joint effort. C) A work group consists of 5 or more people who work collaboratively. D) A work group has a positive synergy and no active group dynamics, resulting in greater outputs. E) A work group is a group comprised of 10 or more people who belong to the same department.
b
Which of the following statements is true regarding size of teams? A) Generally speaking, the most effective teams have twelve to fifteen members. B) When teams have excess members, cohesiveness declines. C) As team size increases, social loafing decreases. D) When teams have excess members, mutual accountability increases. E) As team size increases, coordination problems tend to decrease.
b
Which of the following statements is true regarding virtual teams? A) Virtual teams are less task-oriented than face-to-face teams. B) In the case of virtual teams there is less social rapport and direct interaction among members. C) Virtual teams report more satisfaction with the group interaction process than do face-to-face teams. D) Virtual teams exchange more social-emotional information than face-to-face teams do. E) For increasing the efficiency of a virtual team, managers should empower the team and avoid monitoring its progress closely.
b
Which of the following types of teams is most likely to be assembled to improve the efficiency of a company's production process? A) cross-functional B) problem-solving C) self-managed D) critical E) task
b
You are the manager of a software design firm that develops software programs for clients using teams of specialists. One of your most successful teams has been together for nearly 5 years. In the past, this team has performed effectively, and you have been very satisfied with the team's output. Recently, however, you have noticed a marked decrease in the team's performance. You investigate to determine the problem. After interviewing all 7 team members, you determine that one of the team members performs routine administrative tasks that are rarely visible to any of the other team members. You suspect that this team member may be loafing off and lagging in his duties. You could most likely improve that team member's output by ________. A) encouraging him to work more independently B) making his work clearly visible to the other team members C) empowering the team member to make decisions D) providing him with administrative training E) giving him additional assignments to complete
b
________ suggests that attributes such as age or the date of joining should help us predict turnover. A) Employee mobility B) Organizational demography C) Residential mobility D) Demographic environment E) Population dynamics
b
________ teams are groups of employees who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors. A) Critical B) Self-managed work C) Cross-functional D) Problem-solving E) Task
b
According to a study of 45 self-managed factory teams, ________ improved for both individuals and the team as a whole when ________ were dependent on input from teammates. A) attitudes; economic rewards B) economic rewards; performances C) performances; attitudes D) performance; economic rewards E) economic rewards; attitudes
c
Generally speaking, the most effective teams have ________ members. A) two to four B) three to five C) five to nine D) ten to fifteen E) fifteen to twenty
c
Members of successful teams put a tremendous amount of time and effort into discussing, shaping, and agreeing on ________ which then provides direction and guidance under any and all conditions. A) the level of individual contribution B) allocation of resources C) a common purpose D) allocation of roles E) developing team efficacy
c
One of the dangers of teams is that ________. A) someone might be a slacker B) the same people end up doing all the work C) team members can be swayed by fads D) they are not truly effective E) there are no dangers of teams
c
Which of the following statements is true regarding a culturally diverse team? A) Elements of diversity do not interfere with team processes. B) Culturally homogeneous teams have more difficulty learning to work with each other than culturally heterogeneous teams do. C) Generally, newly formed culturally diverse teams underperform when compared to newly formed culturally homogeneous teams. D) Cultural diversity within a team is not advisable for those tasks that call for a variety of viewpoints. E) Solving problems is more difficult for culturally homogeneous teams than it is for culturally heterogeneous teams.
c
Which of the following statements is true regarding a work group? A) Individuals working in a work group work on different objectives and are not dependent on each other. B) Work groups primarily engage in collective work that requires joint effort. C) Work groups do not generate any positive synergy through coordinated effort. D) Information sharing is not the primary function of a work group. E) The performance level of the work group is greater than the summation of each group member's individual contribution.
c
Which of the following statements is true regarding a work team? A) Today, work teams are rarely used in organizations. B) Work teams are less flexible than traditional departments. C) Work teams generate positive synergy through coordinated effort. D) Work teams are less responsive to changing events than are traditional departments. E) Work teams impede employee participation in decision making.
c
Which of the following terms indicates the degree to which members of a work unit (group, team, or department) share a common attribute, such as age, sex, race, or educational level? A) demographic environment B) residential mobility C) organizational demography D) population dynamics E) employee mobility
c
With reference to the team effectiveness model, what does the personality factor of team composition focus on? A) members' knowledge and skills B) members' leadership qualities C) members' conscientiousness and openness to experience D) members' role allocation E) members' cultural and demographic diversity
c
Work should be performed by an individual if ________. A) the work is complex and requires different perspectives B) the work creates a common purpose or set of goals for the people in the group that is more than the aggregate of individual goals C) the work is simple and does not require diverse input D) several tasks that are interdependent are to be performed for completing the work E) performing the work requires learning a new technology or understanding a new system
c
Your company has recently landed a contract to design and manufacture a new state-of-the-art electronic device for the military. This will be a very complex project, requiring many different types of skills. Which of the following types of teams is most suited for the project? A) problem-solving B) self-managed C) cross-functional D) virtual E) task-resolution
c
According to the concept of organizational demography, if team members have dissimilar experiences, it will lead to ________. A) increased employee satisfaction B) decreased level of conflicts C) higher employee motivation D) higher employee turnover E) higher team efficacy
d
Alberto's team is evaluating and developing the database for the water pollution data of three cities. He wants to improve the team efficacy of his team. Which of the following actions can Alberto take to increase team efficacy before the project starts? A) plan a team outing for the team members B) make sure that his team is not comprised of more than nine people C) spend considerable time evaluating team members and allocating proper roles for each D) provide client's software and database training for all the team members E) create team goals that are very challenging
d
During an interview with one team member, you learn that several members of the team have had conflicts regarding the content of a task to which the team was recently assigned. Are these conflicts likely to be reducing the group's productivity? A) Yes, because interpersonal conflicts always hurt a team's performance. B) No, because conflicts based on personal animosity rarely affect team operations. C) Yes, because task-related conflicts lead to poor team decisions. D) No, because task-related conflicts usually benefit the performance of a team. E) Yes, because disagreements about tasks usually lessen groupthink.
d
If team members have similar mental models then it means that the team members have similar ________. A) roles within the team B) self-efficacy C) knowledge and skills D) beliefs about how the work gets done E) attitudes towards social loafing
d
In the case of a team, when each member's contribution is not clearly visible, ________. A) team efficacy tends to increase B) team cohesiveness tends to decrease C) motivation of the team members tends to increase D) team members tend to decrease their efforts E) mutual accountability of the team members tends to decrease
d
On teams performing nonroutine activities, ________ conflicts stimulate discussion, promote critical assessment of problems and options, and can lead to better team decisions. A) relationship B) efficacy C) resource D) task E) social
d
Research suggests that when members feel confident to ________ without fear of punishment, ________ can be beneficial and boost team performance. A) speak up; training sessions B) complain; training sessions C) complain; conflict D) speak up; conflict E) speak up; gossip
d
Teams differ from groups because ________. A) teams have no limits on the number of members, while groups have a restricted membership B) members of teams work independently of each other, while those in groups show greater dependence on each other C) members of teams work toward individual goals that may or may not be related, while groups have a common goal D) members of teams have a specific task-related purpose, while groups do not E) teams have a no fixed duration, while groups have a fixed duration
d
Which of following statements is true regarding a reward system that attempts to create good team players? A) The reward system should encourage competitive efforts. B) Rewards given to individuals should be based on peer evaluation. C) The reward system should ignore individual contributions. D) Performance-based rewards could include a bonus based on achievement of team goals. E) The reward system should discourage cooperative efforts.
d
Which of the following techniques can be used for increasing effectiveness of teams? A) Implement a reward system that encourages competitive efforts. B) The appraisal system should take into consideration peer evaluation. C) Avoid giving promotions and pay raises for individual contributions. D) Training should be provided to those candidates who lack team skills. E) The reward system should discourage cooperative efforts.
d
You need to hire an analyst for an important project team. It is essential that the new employee work well on the already established team in order to meet the project's challenging deadlines. The most talented candidate doesn't have any team experience and when asked in the interview about his team experience he replied, "I prefer to work alone. I'm much more efficient alone." What should you do? A) Hire him and train him. B) Hire him and hope that he learns. C) Hire him and redesign the job. D) Look for a different candidate. E) Hire him and assign him a mentor.
d
A team that has a good plan, but is also willing to adjust their master plan and adapt when conditions call for it demonstrates high ________, an important variable in successful team processes. A) goal specificity B) goal congruency C) social loafing D) diversity E) reflexivity
e
In addition to evaluating and rewarding employees for their individual contributions, management should consider using ________ to reinforce team effort and commitment. A) personalized incentives B) consistent wages for all team members C) individual performance evaluations D) fixed hourly wages E) profit sharing
e
The team effectiveness model classifies the key components of effective teams into three general categories; context, composition, and process. Which of the following variables belongs to the composition category? A) adequate resources B) conflict level C) team efficacy D) performance evaluation system E) personality of team members
e
Which of the following statements is true regarding a cross-functional team? A) A cross-functional team is made up of employees from different hierarchical levels. B) A cross-functional team is made up of employees from the same department. C) Today, cross-functional teams are rarely used in well-established organizations. D) In the case of a cross-functional team, the early stages of development are typically very short. E) Cross-functional teams are used for developing new ideas and coordinating complex projects
e
Which of the following statements is true regarding self-managed work teams? A) Self-managed work teams typically consist of forty to fifty employees. B) Self-managed work teams typically manage conflicts well. C) Members of self-managed work teams typically report lower job satisfaction. D) Self-managed work teams are typically composed of employees from different departments who work independent of each other. E) In the case of self-managed work teams, supervisory positions take on decreased importance.
e
