BAMG Chapter 15 Quiz

__________ values and norms are exhibited by employees based on their observations of what actually goes on in the organization.

Enacted values and norms

__________ values and norms are the preferred values and norms explicitly stated by the organization

Espoused

The Internet was an example of which of the following kinds of innovation?

Radical Innovation

Which of the following types of innovation is the least common?

Radical Innovation

__________ innovation is a major breakthrough that changes or creates whole industries.

Radical Innovation

A conflict culture is a

Set of shared norms for managing conflict.

Which of the following is NOT characteristic of strong cultures?

They usually reduce organizational performance.

If a top manager works in a company with performance-reducing values, what action is recommended?

Try to change the culture

Research suggests that organization culture is understood and communicated through the use of

stories and symbols

Intrapreneurship...

is entrepreneurial activity that takes place within the organization.

Organization culture resists change for all of the following reasons EXCEPT

it changes so frequently that employees begin to resist further change.

A centralized, heavily edited, and filtered intranet reflects a culture in which information flows __________ freely, and employee contributions are less valued.

less

Rather than dealing openly with conflict, __________ conflict cultures resist conflict with tactics such as withholding information or withdrawing from contact with coworkers.

passive aggressive

In a __________ culture, employee values and behaviors are consistent with the organization's values, and the culture is resistant to change.

strong positive

The values that make up organization culture are usually

taken for granted

If the culture new employees observe contradicts with the culture formally stated in corporate pamphlets, the new employees will come to accept

the observed cultural values rather than those formally stated

Organizational culture helps people in an organization understand

which actions are considered acceptable and which are considered unacceptable.

In complex societies, the socialization process takes many

years

__________ conflict management norms resolve conflict openly

Active

__________ conflict management norms resolve conflict in a cooperative manner.

Agreeable

_________ conflict cultures strive to preserve order and control and/or to maintain harmony and interpersonal relationships.

Avoidant

__________ conflict management norms resolve conflict in a competitive manner

Disagreeable

Which of the following types of innovation do other innovations often rely on?

Incremental Innovation

Which of the following types of innovation is the most common?

Incremental Innovation

_________ is the process of creating and doing new things that are introduced into the marketplace as products, processes, or services

Innovation

__________ is a system of shared values, norms, and assumptions that guides organization members' attitudes and behaviors.

Organizational Culture

The silent treatment is most common within __________ conflict cultures.

Passive Aggressive

_________ is the process through which children learn to become adults in a society.

Socialization

_________ innovation creates a new functionality by assembling existing parts in new ways.

Systems

In a __________ culture, employee values and behaviors are consistent with the organization's values, and the culture is receptive to change.

Weak positive

Intranets that are rarely updated can reflect a culture that -does not value employee contributions -has poor internal communication -has poor attention to detail -all of these

all of these

An _________ is a physical manifestation of an organization's culture

artifacts

Evading open discussion of the conflict issue is most common within __________ conflict cultures

avoidant

The profile of an entrepreneur typically includes all of the following EXCEPT a. a focus on concrete results b. a willingness to take risks c. an appreciation for the status quo d. a desire to assume responsibility e. a need for achievement

c. an appreciation for the status quo

Southwest Airlines has __________ conflict culture

collaborative

The most common means of developing innovation in the traditional organization is through

corporate research

In __________ conflict cultures, open confrontations are accepted, as are heated arguments and threats.

dominating

Which of the following is NOT a common theme of organizational culture? a. being casual or formal b. innovation c. ethics d. collaboration e. All of these are common themes of organizational culture.

e. All of these are common themes of organizational culture.

Incremental innovations

force organizations to continuously improve their products.

An organization's assumptions are implicit and ________ resistant to change

highly