Systems analysts Chapter 4
Define what is meant by open ended interview questions. List eight benefits and five drawbacks of using them.
-They are questions that require more than a simple yes or no. Benefits: a. Puts an interviewee at ease b. Helps reflect their education, values, attitudes and beliefs c. Allows for richness of detail d. Reveals other avenues that could otherwise of gone unnoticed e. Making it more appealing to the interviewee f. Allows for more spontaneity g. Phrasing made easier for the interviewer h. Helps the interviewer not being caught unprepared Drawbacks: i. Irrelevant detail being given j. Possibility of losing control of the interview k. Time could be waste based on for the information gained l. Potential that the interviewer seems unprepared m. Possibility of seeming to be on a "Fishing Expedition", with no purpose to the interview
Define what is meant by closed interview questions list benefits and drawbacks.
-They are simple "yes" or "no" questions Benefits: a. Saves time b. Easier to compare interviews c. Strait to the point d. Keeps control over the interview e. Covers a lot rapidly f. Gets to the relevant data Drawbacks: g. Bores the interviewee h. Less detailed information i. Fails to address the main ideas j. Fails to build a connection between the interviewer and interviewee
What is a probing question? What is the purpose of using a probing questions in interviews?
A Probing question is one that is used to undercover how someone feels, or thinks about something.
What kind of information should be sought in interviews?
An interview is used to gather information about a person's moral views and understanding.
When are open ended questions appropriate for use in interviewing
They are good to help get more detailed information then just "yes" or "no"
When are closed questions appropriate for use?
When you need quick information or in a "yes or no" scenario.
List the five steps in interview preparation.
a. Read Background Material b. Establish Interviewing Objectives c. Decide Whom to Interview d. Prepare the Interviewee e. Decide on Question types and Structures
